Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My job reference is 20230144 and engineer name is Mr. Michal. He is really good at his job and patiently checked the entire washing machine to find the root cause of the problem. Really appreciate his dedication and would definitely recommend DOMEX.”

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Posted 4 years ago

“First rate repair by your engineer of a Samsung fridge-freezer. Prompt and efficient service, correctly diagnosed and quickly fixed a mechanical problem.. Clearly knew his stuff. Very impressed.”

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Posted 4 years ago

“Company responded very quickly and repair to my washing machine carried out within a couple of days. Shiraz was an excellent mechanic, polite and friendly, would certainly recommend the service”

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Posted 4 years ago

“Many thanks to the engineer Gabrier and his manager who carried out a repair to my BeKo cooker main oven, the fan needed to be replaced and now works perfectly.”

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Posted 4 years ago

“To whom it may concern. We just want to give great appreciation to the engineer Daniel whom you send to us on the 07.05.2020, Job reference no is 20180715. He operated within the regulations of Covid 19. He had time to listen to us without rushing us, basically he is kind, polite and is a good listener. The job was well done.”

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Posted 4 years ago

“As a first timer, very happy with response and service. The engineer Plamen, was so friendly and my dog loved him”

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Posted 4 years ago

“They responded quickly, guaranteed a fixed / reasonable price, had spare parts in the van, fixed the problem in one visit, didn't overcharge for parts, friendly engineer”

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Posted 4 years ago

“A prompt and efficient service. A surprise call this morning to let me know an engineer could fix my dishwasher today and Cātālin the engineer called to say when he would be arriving, I am very impressed with the service given by the company and engineer. Thank you”

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Posted 4 years ago

“We've had to use Domex on two separate occasions and have been impressed with the level of service offered. From speaking to the professional and helpful staff, booking the relevant services (shout out to Jessie) , to the service carried out by the engineers. They were thorough everything was resolved (given there was a time consuming issue with fitting the washing machine) and ensured everything was in its place - I admired that they really made sure the unit door was attached back properly and aligned absolutely perfectly, small detail but it really was appreciated. Excellent competitive rates if compared with others, what Domex charged overall I was quoted from competitors as an hourly rate and as two engineers were required I'd have to pay that figure twice!”

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Posted 4 years ago

“Very easy to arrange an appointment - Venko, the engineer, was very professional and had the right part to fix the problem right away. Very impressed with level of service.”

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Posted 4 years ago

“Great communication with Domex, professional engineer. Excellent service, would recommend.”

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Posted 4 years ago

“Very fast service, and engineer found problem immediately and fixed it. Very helpful. Thanks”

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Posted 4 years ago

“Domex efficient & fabulous as always. Martin the engineer did a fantastic job today - big thank you”

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Posted 4 years ago

“I have used Domex several times for different appliances and their service is always prompt and competent. My default choice when something breaks down in the house.”

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Posted 4 years ago

“Would not trust this company at all, as they are first of all are scammers and they do business, not in a good faith, secondly, when they send their engineers to a people house during COVID-19 they are not wearing any masks, no gloves. Please, people, be careful. The reviews are totally not trustworthy.”

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Posted 4 years ago

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Posted 4 years ago

Dear Alisia, I have looked into your repair and listened to the phone calls that were made. You had booked through a third party who have a fixed rate with Domex which is £85.00 . Our engineer did the diagnostic and gave you a list of parts needed for the repair. Your appliance is a Premium Brand as as such , parts are expensive. So your decision not to go ahead with the repair is understandable. When making the booking , the charges were explained clearly that it is a fixed rate. Our customer service team are not engineers and are not in a position to give indicative costs. This is the reason why the engineer does the diagnostic .You are in a position to make an informed decision based on fact. In the call yesterday my college offered to reduce the charge. Offering to refund you £40.00 which was refused. In respect to the social distancing. Yes we are asking that when our engineers are on site , that they are left in the room on their own. Social distancing is dependant on both parties. We include this in a message to our customers when the booking is made. We have been following government guidelines throughout the COVID 19 crisis . The engineers have not been required to ware face masks up until the announcement was made yesterday afternoon. Your diagnostic was done on the 04/05/2020 .Our engineers have gloves. This is correct. We are asking that they wear them. In some cases , it may be difficult to work with them. However, if this is the case, then hand sanitising is required before and after the repair.

Posted 4 years ago

“Very quick and efficient service and reasonable price. The engineer was very professional and respected social distance rules at all times.”

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Posted 4 years ago

“We booked our freezer repair via Grundig. Domex offered earlier appointment than scheduled which was much appreciated. The engineer called Pavel informed me of his arrival 20 min before. He wore a mask and over shoes and I find it very professional in current times. As our freezer needed a part replacement he organised it all and we had a call from Domex to make 2and appointment within couple of days. Efficient work. Very pleased and can wholeheartedly recommend Domex.”

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Posted 4 years ago

“Paul in Marylebone. From start (booking an appointment) to finish (repair completed), the service was faultless. The engineer (Boris) was cheerful and friendly and exuded an air of confidence. He carried out the repair very quickly and without fuss. I have no hesitation in recommending Domex and particularly Boris to anyone.”

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Posted 4 years ago

“The engineer called Stan turned up on time, I was able to check his arrival time online which was really useful, he wore full PPE & was extremely respectful, polite and curteous. He was very knowledgable! He replaced the heating element on my Beko fan assisted oven in less than an hour & did a full check of the oven to make sure it was back to full working order. I was able to pay via debit card which was really convenient. He even sent me an email receipt. The cost of the repair was reasonably priced & very competitive! What a great company, I would highly recommend Domex to friends & family. Stans' melon print socks definitely raised a smile. 😁”

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Posted 4 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews