Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a woman, it is always a bit of a stress to have a repairer at home. However Domex call centre was quick and efficient, and very pleasant too. The engineer was so polite, friendly and respectful as he put shoe protection before entering our flat. He quickly spotted the issue, explained it to me. The part that they ordered was priced the same that AEG sells it. Customer service are brilliant at arranging 2nd appointment quickly and they even call you to offer cancelled slots to you for a faster service. Price is reasonable too. Overall a super professional company... Very impressive!”

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Posted 9 years ago

“Customer service was excellent I got a second call with a earlier appointment than the first one. Super efficient. Thank you! A very polite engineer showed up, introduced himself and his company and was very effective in resolving the problem. He explained the problem and what would be done to fix it. Well done Darius”

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Posted 9 years ago

Dear Grace, I'm glad that we got your Beko Dryer up-and-running again! While this was done under Beko's warranty you could expect the same level of service throughout the lifespan of your product(s). Darius has been praised too. FYI, he is a newly trained engineer and credit to our training program he delivers a great customer service already. Thank you again for you kind feedback. Regards, Domex

Posted 9 years ago

“I FOUND YOUR RECEPTION STAFF VERY WARM AND HELPFUL. YOUR ENGINEER ARRIVED SPOT ON TIME AND GOT DOWN TO WORK STRAIGHT AWAY. A FRIENDLY AND PROFESSIONAL TRADESMAN. WAS SMART AND TIDY AND GOT THE JOB DONE IN GOOD TIME. ADVISED ON HOW TO PREVENT SIMILAR PROBLEMS IN FUTURE. A GOOD REPRESENTATIVE FOR YOUR BUSINESS. I WOULD DEFINITELY RECOMMEND DOMEX AS A RESULT. A REFRESHING CHANGE IN YOUR SERVICE SECTOR WHERE AVERAGE STANDARDS ARE COMMON PLACE. WELL DONE JAN.”

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Posted 9 years ago

Dear Ron, thank you and it was pleasure to help. I hope your LG fridge freezer won't give you any further troubles but even if it did, you know that you are in good hands. Regards

Posted 9 years ago

“I found the service very friendly and professional throughout. My Bosch dishwasher needed a new soap dispenser which the engineer had on his van and managed to fix it first time. At first I found £37 for a soap dispenser too high but after checking on the internet later found that the same part was actually a lot more £61. So all in all very happy with the service and will definitely use again.”

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Posted 9 years ago

Dear Ben, thank you for taking the time to give us your feedback. Yes, the dispenser is cheaper as we have passed some of our discount to you. Finally, glad that you are done with the washing up! Regards,

Posted 9 years ago

“Extremely disappointed with this service and the unhelpful, disorganised staff. I made an appointment for someone to take a look at my cooker today. I already had to wait three days for the appointment, but I decided to wait because Domex has good reviews and the guy I spoke to seemed friendly and competent. The day before my appointment, they called and changed the time. This was inconvenient, but I didn't have much of a choice at that point, so I rearranged my plans. The engineer then arrived an hour early, before I was actually home. He then said he couldn't park anywhere without a parking permit. I don't have a car or a parking permit, so I called up Hackney Council to ask about visitor vouchers - it turned out I would have to go and pick them up in person, which is a 40-minute journey each way and not something I have time to do today. They should have asked me about the parking situation 3 days ago when I first called to make the appointment. When I called again to sort this out, Domex refused to: a) Park in a pay and display area b) Try to come back outside restricted parking hours I am now left having taken half a day off work - in the middle of the day - with nothing to show for it, trying to frantically call other companies who can come and get it done at the last minute so I don't have to go the whole weekend with no cooker. I'm furious.”

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Posted 9 years ago

Dear Pia, Thank you for voicing you frustration, and firstly I'd like to apologize for the inconvenience cause. I believe our Customer Services resolved your complaint very swiftly i.e. within an hour of your complaint and we are seeing your on a Saturday at no extra cost. We NEVER refuse to park in Pay & Display bays, in fact that's 90% of the cases and the percentage of visit where there is no parking available within a reasonable distance is very very low. We are about to include a script to advise customers at the point of booking that if no pay & display is available in reasonable proximity say 200 yards, we may have to re-arrange the visit. It is London and everyone who drives knows how much of an issue the parking is and trust you find our resolution adequate and satisfactory. Finally, I hope the repair goes well and you have a healthily working appliance. regards, Domex

Posted 9 years ago

Dear Pia, I can see that the repair to your hob has been completed and I trully hope despite the initial call out trouble with the parking, you are pleased with the outcome and the service overall. This repair (specific component that we replaced) is now guaranteed for 12 months for you for both the part and the labour, so we are here should need be it. Finally thank for choosing Domex! Regards, Domex

Posted 9 years ago

“Couldn't find anyone else who sold the integrated dishwasher model I wanted (Whirlpool mode) and who could install it as well. Well done Domex for providing such a good service. Efficient and helpful engineers.”

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Posted 9 years ago

Deborah, really pleased to hear your comments, it's a collective effort from my colleagues at sales and delivery teams and on their behalf, big THANK YOU (sorry don't have bigger letter size on this platform).

Posted 9 years ago

“Very impressed by the speed and efficiency provided by Domex. Their engineer fixed my oven within 24 hours of my call and at a reasonable price. Thank you.”

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Posted 9 years ago

“I was extremely impressed by Rado, the engineer who repaired my washing machine. He was very polite, knowledgeable and efficient and fixed my appliance with the minimum of fuss.”

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Posted 9 years ago

Dear Charles, thank you for taking the time to feedback to us. Don't forget to use/pass your discount voucher on to family/friends. Regards Domex

Posted 9 years ago

“On time, very helpful, Polite and straight on to the root cause of problem. No messing around and also ensured that all mess was cleared afterwards, a great service well done domex.”

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Posted 9 years ago

Dear Paul, thank you so much for your kind words...they are what we work for!!! Michael is coming back tomorrow (Sat) and should bring your sidexside fridge freezer up and running again. Your kind words uplift the spirit and they'll be passed onto all members of our team accordingly. Regards, Domex

Posted 9 years ago

“Very friendly repair man who carried out the repair quickly, efficient and cleanly. He also had the spare part we needed, despite the dishwasher being quite old. Thank you!”

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Posted 9 years ago

“Domex were excellent in all respects.”

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Posted 9 years ago

Dear Mrs Vincent, comments passed on and team praised! As a Beko Approved Service we are as good as their products. Thank you for your time. See you soon.

Posted 9 years ago

“Excellent service, would highly recommend.”

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Posted 9 years ago

Hi Harry, glad to be of service and while wishing you to have healthy appliances, we'll be happy to see you come back sometime in future. From everyone involved, thank you for your kind words.

Posted 9 years ago

“My fridge freezer was leaking and the Engineer was efficient helpful and arrived almost an hour early to boot. Well pleased thank you”

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Posted 9 years ago

HI Barbara, you are very welcome and glad that you could keep milk fresh for long now :). Oh, nearly forgot, thank you for your time and great feedback.

Posted 9 years ago

“Our dishwasher broke over the Christmas/New Year holidays and Domex came out within days. The Service Repair Engineer was right on time, even sent txt when he was close. The repair was quick and the fault well explained. Overall I'm very happy not just because things were repaired so quickly but I can rest easy if I have any problems with other appliances in the future. I only wish other companies were this helpful.”

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Posted 9 years ago

Dear Peter, thank you for your kind feedback and your time! You are right...from now on all you need to remember is Domex - the solution for your appliance needs!

Posted 9 years ago

“My washing machine broke on 31.12.14 and today on 03.01.15 it was fixed! Very impressive and fast service. Engineer was very polite and professional. Price was reasonable. So surprisingly good I had to write a review.”

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Posted 9 years ago

Dear Natasha, thank you for your time to share your great experience with everyone! We are all delighted and welcome you in future should you need help with any of your appliances.

Posted 9 years ago

“The repairs to my Samsung fridge/freezer were completed to the satisfaction of both Domex and myself. Domex dealt with the matter promptly and effectively. My questions were answered and solutions offered without delay. I commend Domex very highly.”

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Posted 9 years ago

Dear Mr Popeck, on behalf of everyone involved, a big thank you for your kind words and see you next time. Happy holidays!

Posted 9 years ago

“We were recommended Domex by a neighbour. Domex turned out to be excellent and competent.”

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Posted 9 years ago

Thank you for your feedback Mr Rayner, it's highly appreciated! We have indeed been to few of your neighbors, so pass our thanks to them for the referral. Merry Christmas from all of us and look forward to helping you again in future.

Posted 9 years ago

“Repair of Hob organised in a very efficient way, I'm very pleased with the service i received.”

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Posted 9 years ago

Thank you John for the great feedback, we are very pleased to hear that you've had an excellent experience and from the whole team - Merry Christmas!

Posted 9 years ago

“Good value and very professional.”

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Posted 9 years ago

“Thank you Domex for the excellent service, Neff oven repaired with no fuss and with a great customer experience. Loved the on-line booking and quite please to be able to pay by Chip&Pin onsite.”

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Posted 9 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews