Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“21120246. Alex phoned me before arriving was polite and extremely efficient, mended my washer dryer fault and changed a water outlet pipe that I didn't know was dripping, couldn't be more impressed.”

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Posted 3 years ago

Thank you John for taking time to leave Domex your 5* review! We are so pleased to hear how happy you are with the repair work carried out by Alex, your engineer. Thank you for taking the time to share your feedback with us. Domex Customer Care Team

Posted 3 years ago

“Engineer charming and efficient solved my problem and a few tweaks to other areas. Pleasant service.”

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Posted 3 years ago

Thank you Mrs Rose for taking time to leave Domex your 5* review! We are so pleased to hear how happy you are with the service you have received from your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Thoroughly professional service from all involved. Appreciate tracking process. Engineer was excellent, knowledgeable and very competent. Gave helpful advice and had a pleasant manner. Thank you for a very positive outcome.”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. We are so pleased to hear you found the service you received was professional and that you found our engineer knowledgeable and competent. Thank you. Domex Customer Care Team

Posted 3 years ago

“Super, efficient staff. From the time of booking, coming when they said they would, fixing my ice maker and leaving me confident the job was done.”

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Posted 3 years ago

Thank you Viv for taking time to leave your 5* review for Domex. We are so pleased to read how happy you are with service you received recently. Thank you. Domex Customer Care Team

Posted 3 years ago

“Costa arrived within time offered, took all Covid precautions, and swiftly identified the issue with my fridge freezer. He repaired it, advised me how to prevent it reoccurring, and offered to help me refill the freezer. Thank you Domex and Costa!”

Helpful Report

Posted 3 years ago

Thank you Seonaid for taking the time to leave Domex your 5* review! We are delighted to hear how happy you are with the repair which Kosta, your engineer, recently carried out for you. I will be sure to pass on your glowing review to him. Thank you. Domex Customer Care Team

Posted 3 years ago

“Brilliant efficient service an engineer came out the next day. Which was brilliant from previous experience of other companies it’s a matter of weeks b4 they send anyone. When it was discovered that a part was needed and had to be ordered, when I got the call telling me the part had arrived I was able to negotiate with the caller so that I didnt have to take a day off work to be at home. The engineer Gancho was professional Efficient, very polite and adhered to the ID and Covid precautions.”

Helpful Report

Posted 3 years ago

Thank you Emm for taking time to leave Domex your 5* review. We are delighted to hear how happy you were from start to finish with your repair, which was recently completed by Gancho. All of our engineers are adhering to strict Covid guidelines to ensure your safety. Thank you. Domex Customer Care Team

Posted 3 years ago

“Outstanding customer service on the phone from Ivan, who managed to get a same day service for me. Vlady the fantastic engineer knew what he was doing and diagnosed the fault after comprehensive fault finding and testing. He was really polite and efficient, wearing a mask all the time. Social distancing was observed at all times and he even wore boot slippers! From beginning to end a very good experience; I would recommend Domex UK to all my friends and neighbours. Thank you.”

Helpful Report

Posted 3 years ago

Thank you Mike for taking time to leave Domex your 5* review! We were delighted to read your glowing review following your repair from Vlady. We were happy to read how reassured you were with the Covid precautions taken by our engineer as well as the outstanding customer service you received at your time of booking. It is great to hear you will be recommending Domex to your friends and neighbours! Thank you. Domex Customer Care Team

Posted 3 years ago

“Wonderful customer service, helpful, professional, friendly engineer. Booked job in, 2 hours later fridge freezer was fixed. Just brilliant”

Helpful Report

Posted 3 years ago

Thank you for taking time to leave Domex your 5* review! We are so pleased to hear how quickly the issue with your fridge freezer was rectified and how happy with the service you received from Domex. Thank you. Domex Customer Care Team

Posted 3 years ago

“The Engineer Martin came in time and repaired the rubber seal on my washer/ dryer. He covered his face and shoes before entering my property which I appreciated. He was friendly and professional.”

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Posted 3 years ago

Thank you Mrs Gulzar for taking time to leave Domex your 5* review! We are so pleased to hear how happy you are with the repair which Martin completed for you recently and also the Covid PPE measures taken. Thank you. Domex Customer Care Team

Posted 3 years ago

“Service from Andrei was excellent, on time, very informative, personable and dedicated.”

Helpful Report

Posted 3 years ago

Thank you for taking time to leave Domex your 5* review! We are so pleased to hear how happy you are with the repair which Andrei, your engineer, carried out for you recently. Thank you. Domex Customer Care Team

Posted 3 years ago

“excellent customer service engineers very professional and very efficient”

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Posted 3 years ago

Thank you Liz for taking time to leave Domex your 5* review. We are delighted that you are so happy with our Customer Service team as well as our engineers. Thank you, Domex Customer Care Team

Posted 3 years ago

“Yasser the engineer was excellent- lots of good advice”

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Posted 3 years ago

Thank you Dave for taking time to leave Domex your 5* review! We are so pleased that you are so happy with the work Yasser recently completed for you. Thank you. Domex Customer Care Team

Posted 3 years ago

“Very helpful, on time and great service.”

Helpful Report

Posted 3 years ago

Thank you so much for taking time to leave Domex your 5* review! It is great to hear you are so happy with our service. Thank you. Domex Customer Care Team

Posted 3 years ago

“professional, helpful, on time.”

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Posted 3 years ago

Thank you Dawn for taking time to leave Domex your 5* review! We are so pleased you were so happy with the work which Sid, your engineer, carried out for you today. Thank you. Domex Customer Care Team

Posted 3 years ago

“professional, helpful, on time.”

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Posted 3 years ago

“Fantastic service. Domex Appliance Service Truly recommend.”

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Posted 3 years ago

Thank you Agnieszka for leaving Domex your 5* review! We are so happy to have received your fantastic feedback and delighted to hear that you would recommend our services. Thank you. Domex Customer Care Team

Posted 3 years ago

“My wine chiller had a serious fault. Domex sent an engineer called Yasser to investigate. From start to finish the service he provided was excellent. He arrived on time and showed his pass. He wore covid mask, shoe covers etc. He was friendly, polite and very professional. After systematically inspecting the various chiller parts, he quickly identified the problem. He then fixed it and he was very knowledgeable and clearly skilled in how to do the job. He was considerate with regards to health and safety and cleaned up at the end as well as keeping me briefed throughout the job. The chiller now works without issue. I very highly recommend Yasser.”

Helpful Report

Posted 3 years ago

Thank you Fabio for leaving Domex your 5* review! We are delighted to read your glowing review of the work Yasser recently carried out for you. All of our engineers are trained to deliver top quality service to our customers and we are so pleased to see you have had this experience recently. I will make sure Yasser is aware of your glowing review. Thank you. Domex Customer Care Team

Posted 3 years ago

“Domex ltd what a joke of a company my washing machine has been broken since end of October four different engineers and five appointment visits later today 18th February two new engineers came and leave yet again wivout fixing it using same excuse as the last visit a month ago “wrong parts “ 6 engineers 5 visits 4 months on stil no machine that works infact left washing machine in a worse state than wat it was before as I can’t even shut the door now ????? To be then yet again fobbed off wiv how ther put my “feedback” to one of ther managers Feedback ??? It’s totally wrong”

Helpful Report

Posted 3 years ago

Thank you for your review. We are aware of your complaint. I do know that D&G have been advised through their Service Watch Team. Regarding the repair that is needed (The PCB) I am speaking to our spares team to see if we are able to get the part any sooner (should the repair go ahead). In the mean time, if we need to come and see you about the door to your washing machine, before the PCB arrives, I will arrange this with you. We have not broken your machine. The machine is still in a state of repair. The repair is not completed. I will do what I can for you. I will be in touch with you by Close of business today. Kind regards, Graham (Customer Experience Manager)

Posted 3 years ago

“Yasser. Excellent service. Professional and friendly approach - problem solved - worked very effectively to fix the Fridge/Freezer appliance and explaining things as he worked. Much appreciated. Thank you”

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Posted 3 years ago

Thank you Jacqui for leaving Domex your 5* review! We are so pleased to hear how happy you are with the repair which Yasser carried out for you. We really appreciate the time you have taken to give us your feedback. Thank you. Domex Customer Care Team

Posted 3 years ago

“very happy with Domex repair service . they had appointment available next day, engineer was very proffessional and quickly repaired my washing machine. Pricing very reasonable.”

Helpful Report

Posted 3 years ago

Thank you for leaving Domex your 5* review. We are so pleased to hear how happy you were with the repair to your washing machine. Thank you. Domex Customer Care Team

Posted 3 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews