Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer called 20 minutes ahead, repaired my dishwasher and thought me how to prevent any future damage. Efficient and polite service, would definitely recommend!”

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Posted 8 years ago

“Engineer called 20 minutes before arriving and was polite and well turned out. He identified the extractor fan fault quickly and ordered the spare parts. The Domex online tracking and booking system is useful and works well so far.”

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Posted 8 years ago

“The engineer was excellent. He knew what he was doing and fixed my fridge freezer. Wouldn't hesitate to call them again”

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Posted 8 years ago

“Could not speak highly enough about the efficient engineer who came to repair my fridge/freezer. Understood the problem and was in and out almost before I could even offer him coffee. Such a charming man, wish more were that efficient, life would be so much easier.”

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Posted 8 years ago

“The engineer was very professional and polite in dealing with the fault. I would definitely recommend Domex to my friends.”

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Posted 8 years ago

“21.7.2016 Chris Failure to arrive for appointment letting me only 3/4 hour before. It was to repair a fridge freezer so it really needed fixing due to the hot weather, I was told I had to wait for a further appointment. I don't under stand the charges! They say there is no call out and then charge £40 to arrive a nod then £40 for a diagnositic decision, so what is the first £40 if it is not a call out?”

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Posted 8 years ago

“This is my second experience with Domex, fixing a Smeg range electric oven and gas ring. The engineer spent a long time fixing the fault and completing further work. The bill was incredibly low as Domex only charged me for one part to be fitted as the other was covered by their 12 month warranty, which had two weeks remaining before it expired.”

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Posted 8 years ago

“Promptly arrived. Fixed problem in no time. Polite technician. Happy with the service”

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Posted 8 years ago

“Helpful staff at all stages. Engineer fix the electrical fault on my smeg oven within half an hour of arriving. Polite and helpful and decent price. Can't complain.”

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Posted 8 years ago

“Friendly and knowledgeble engineer, fixed my fridge freezer on the spot. Good price too”

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Posted 8 years ago

“I wrote a review earlier today in regards to this company and their shoddy engineers who are unable to speak english properly in that they are mostly from Poland and that the reason why there call centre is unable to clearly understand anyone is that you are speaking to someone in Bulgaria. This review is no showing for some reason therefore logically all these other great reviews must be fake. I will be speaking to trading standards about this situation. Also as to there previous visit it was an maytag american fridge freezer. This company was sent out by Domestic and General and i was told by the Domex engineer that the fault was the compressor that is why all our electric was tripping. To cut a long story short it was no such thing. These del boys have no clue another company came out and fix it in 30 minutes. I have spoken to various companies who have said it is common knowledge that their engineers have no clue and are not fully qualified. I have taken a snap shot of this review and will be passing it on to trading standards also to make sure it is still here”

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Posted 8 years ago

Dear Customer, I’m sorry to hear that you have not had a satisfactory experience in repairing your American style fridge freezer. I have not been able to verify you as a customer...in this or your previous review. I would like to investigate your repair and address your concerns. In order to do so, I will require some details like a job number or your postcode. Unfortunately there was no detail given.. As a company, we take all feedback, both good and bad as an opportunity to learn from our customers experience. Your details will help us do this and would appreciate your assistance. Kind Regards, Graham Graham Ross Customer Service Manager

Posted 8 years ago

“Friendly and knowledgeble engineer, fixed my fridge freezer on the spot. Good price too”

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Posted 8 years ago

“Quick service from contact to arrival, extremely friendly, knowledgeable engineer, fixed prices charged as stated. He had correct part in his van and vacuumed behind oven before he left. Impeccable service, can't fault at all, would use again Thanks!”

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Posted 8 years ago

“My experience with this company has be good we had misunderstanding with communication but nothing that the couldn't fix, the customer services were happy to resolve the problem l had and the Enginer are very nice and helpful, They were on time too. I would definitely recommend they are focus on pleasing their customers.”

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Posted 8 years ago

Dear Susan, Thank you for choosing NOT to remain anonymous and gave us a second chance. I'm glad we won you back and look forward to helping you back. Regards, Domex

Posted 8 years ago

“In reply to Domex’s comments on my review, I am in no way confused: Firstly, I never stated that any member of staff was named ‘Alas’. The word is an English adverb expressing grief or misfortune and more or less synonymous with the word ‘unfortunately’. I can only say that whoever I spoke to was difficult to understand. Perhaps it was a bad line. My main annoyance is your uncoordinated online booking system. Such a system should link automatically with genuine available appointment slots and capable of updating and confirming in real time, including during non office hours. After I had booked, your screen did not promise to respond back within a ‘business hour’, just within a simple hour. It is now apparent, as you have effectively admitted, that the system has no automation and is merely a log of booking requests that will go nowhere until they have been processed by a human; nor can the available time slots displayed be relied upon for the same reason. It is better to have no online booking system than a poor one, likely to mislead. Finally I would maintain that a repair company unable to provide an appointment for at least four days is not likely to attract custom and certainly contradicts what is promoted on the website. Other companies with similar office hours still provide weekend time slots.”

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Posted 8 years ago

“Domex were recommended by Smeg to us for our range cooker. They were easy to deal with and the appointment was quick. The engineer that came out (wish i knew his name!) was highly knowledgeable and determined to get to the bottom of what i thought was a gas leak from our cooker. He carried out multiple tests and got to the bottom of the problem quickly. He was very thorough, neat and tidy. Would definitely recommend and use Domex again.”

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Posted 8 years ago

“easy to book; a call half hour before as promised; highly efficient and very pleasant engineer. Fair price. Would certainly use the service again.”

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Posted 8 years ago

Thank you Adrian for your kind feedback. Yes, we do try to make it as simple, transparent and trouble-free as it could possibly get. From all involved with the Rangemaster Cooker repair you had, Thank you. Regards, Domex

Posted 8 years ago

“The engineer was extremely helpful.”

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Posted 8 years ago

“Fantastic service”

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Posted 8 years ago

“Our LG washing machine was repaired fast and professionally and Engineer name was Gabrie and job reference 16270092. Would rate his service 5 stars”

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Posted 8 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews