Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged by Hotpoint to fix faulty tumble dryer. I offered the engineer floor protection, he refused, chipped the floor tiles, refused responsibility and was rude to me as he left. I registered my complaint through Hotpoint and an employee of Domex contacted me, I sent him pictures of the floor and he reviewed my complaint. He then judged the damage to my tiles to be due to imperfections and erosion of the 'natural stone' which was surprising as my tiles are man-made. The company are accepting no responsibility and I'm still waiting for an apology.”

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Posted 8 years ago

“Very helpfull”

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Posted 8 years ago

“George engineer rang prior to visit ,on time .Service excellent.”

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Posted 8 years ago

“fantastic, claudio was professional and prompt and provided excellent information and advice.”

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Posted 8 years ago

“Wonderful service by Gabriel. Finished the job in 4 minutes ... wonderful man he gave us plenty of info how to keep our washing machine running smoothly. Thanks”

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Posted 8 years ago

“Domex referral was from my SMEG oven manufacturer. The problem was quickly diagnosed and sorted. I was kept informed all along the way by Domex from the time the part was ordered until the imminent arrival of the engineer. He was polite, fast and efficient. Very good service thank you.”

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Posted 8 years ago

“Great service , polite staff , courtesy call when 20 minutes away ????”

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Posted 8 years ago

“The engineer was very pleasant and polite, diagnosed the problem with the machine quickly and offered some helpful advice. 10/10”

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Posted 8 years ago

“Engineer visit arranged by Beko for possible warranty issue. Very polite engineer; rang 30 mins prior to arrival to confirm he was on his way; wore overshoes; good job done.”

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Posted 8 years ago

“The engineer was courteous and efficient. He knew what he was doing, fixed our problem - and spotted another, which he then fixed on a return visit. He even wore protective slip-on plastic overshoes rather than risk dirtying the floor. Very good service.”

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Posted 8 years ago

“They were very swift with an appointment and very efficient. Fixed my washing machine and realigned the feet for me. Excellent service, highly recommend. Caroline”

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Posted 8 years ago

“fast response to online enquiry. transparent charges. did work without trying to sell me new parts when this was not needed.”

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Posted 8 years ago

“they make you aware of what they think could be wrong they were very friendly and helpful while doing there job would'nt hesitate to use them when my appliance is no longer under guarantee”

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Posted 8 years ago

“Excellent service. Engineer Eugene was very polite and knew exactly what the problem was. He fixed it and checked it before leaving. Highly recommended.”

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Posted 8 years ago

“The Domex customer service representative was very helpful. Rado (the engineer) was polite, extremely professional and knowledgeable. I will definitely use Domex again in the future!!”

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Posted 8 years ago

“Eugene the repair engineer called before coming. Very friendly and helpful. Sorted the problem iand gave brilliant advice. Excellent customer service. Thank you”

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Posted 8 years ago

“This was the first time I have used domex. From the first phone call to getting the job done was all handled very efficiently and professionally. Even got some good tips on oven maintenance.”

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Posted 8 years ago

“Seems I was a little hasty in posting my original review, so this one replaces it... Whilst we had an initial misunderstanding with the first booking, and looked like we were going to experience a delay in getting the spare part we needed, when this was raised with customer services it was handled excellently, and the washing machine was fixed the next day. Things can always go wrong, but what really matters is how any issues are resolved if they do arise. Really can't fault Domex on this one, and I would definitely use them again.”

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Posted 8 years ago

Dear Ben, There is nothing wrong to express your disappointment or dislike of the service you get from a company nor the speed of doing so. What's key for us is to be given a chance to put things right. And by saying right this doesn't mean we've done anything wrong or bad but perhaps just a clash of expectations and status quo. Anyway, I am glad we swiftly met your expectations in the end and left you pleased with our service. Finally, we appreciate your time in writing your review and more importantly telling us how you felt in first place. Thank you and we hope to be of assistance in future (whenever that may be, we'll be ready) Regards, Domex Team

Posted 8 years ago

“fixed a 16 year over and even advised which makes have costly spares to factor into purchases in the future”

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Posted 8 years ago

“Reasonable price, & nice, helpful, knowledgable & curteous engineer. Let me know he was on his way before he arrived. Did the job properly.”

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Posted 8 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews