Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,481 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Domex... this is rubbish company i waiting now 5 weeks to repair my washing machine 3 weeks waiting for parts next week they said parts arrived damage so i need wait 5 working days and today again said next new part arrived damage.... and again wait next 1 maybe 2 weeks... i don't have washing machine... really do not recommend!!!”

Helpful Report

Posted 8 years ago

Dear Robert, As your washing machine is under manufacturer's warranty (Hoover) we rely on their spares supply chain and distribution. Therefore any delay in obtaining spares parts is COMPLETELY out of our control. I understand the difficulty during this time and we do what's in our powers to minimize the impact. We received the job instructions on the 5th of Oct and schedule a visit on the 7th. We have placed parts on order immediately after repair visit i.e. on the 7/10/2016, kept you up-to-date with the progress and acted swiftly (we advised you as soon as part was received and inspected the damage). We are also frustrated and we are constantly chasing the manufacturer for all repairs needing parts including you and will ensure we schedule a return visit on the very next day once parts are in (this is in our control). While this response doesn't give you a fixed product, hopefully, you understand that we are restricted to what we can do and where the actual delay is. Would you like us to voice your complaint with Hoover to see if they are likely to offer alternative solution? If so, email us to info@domex-uk.co.uk. Kind Regards, Customer Relations Team

Posted 8 years ago

“Excellent service - used them twice. The engineers arrive on time, fix the problem quickly and for a fair price. I will always use them for domestic appliances from now on.”

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Posted 8 years ago

“Not much to add to al the previous reviewers; perfect in all aspects and a big thank you to the engineer Rado!”

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Posted 8 years ago

“Prompt service Engineer call. arrived on time smartly dressed ,polite ,he was very efficient and knowledgeable about the appliance. Time was spent explaining how to care and get the best use from the appliance. Much of the information given I was unaware of.”

Helpful Report

Posted 8 years ago

“Evgeni rang in advance - turned up on time - did the job (new oven heater) in a very short and efficient way. He was very polite and explained things well. The price was very acceptable. Thank you to the Domex Team.”

Helpful Report

Posted 8 years ago

“Excellent customer services and first rate engineer. It was great value for money and I would highly recommend Domex Appliance Services .”

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Posted 8 years ago

“Your service team is very professional and helpful. Thank you again.”

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Posted 8 years ago

“It wasn't a fault with the machine but the way it ha been installed - not by Domex - but they did a temporary fix until we got the installer back to do the job properly.”

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Posted 8 years ago

“Efficient polite engineer. All round good service.”

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Posted 8 years ago

“I was given a 6 hour slot for a visit from the engineer but he called 30 mins in advance so I was able to get home from work. Oven fixed quickly and efficiently and I can't wait to use it again. Thanks Kris”

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Posted 8 years ago

“Highly recommend. Was given a four hour window and was told I would be called 30 mins before (which I was). Charges clearly explained and my washing machine fixed and working”

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Posted 8 years ago

“This is the 2nd time I have used Domex and now would never use another company for a domestic repair - impressive service from initial call to request an engineer to completion of work.”

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Posted 8 years ago

“Great service from initial call to final engineer visit. Would highly recommend.”

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Posted 8 years ago

“Kris our engineer was extremely efficient and very personabe. Impressed.”

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Posted 8 years ago

“Galin was extremely courteous and tried to remove shoes and keep kitchen etc clean while doing job. He was incredibly quick and efficient and very helpful. Was very impressed.”

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Posted 8 years ago

“The engineer was very considerate taking care not to make a mess. He spent two hours patiently trying to identify the cause of my dishwasher problem. He then resolved it efficiently and carefully re-installed my integrated machine before leaving. There was no additional charge. Very good value for £84 all in including VAT.”

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Posted 8 years ago

“Friendly helpful representatives on phone who explained all charges. Would use again.”

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Posted 8 years ago

“Prompt response from Domex, service visit was organised at a time and date that suited me. the engineer was polite, helpful, repaired the problem plus gave me valuable advice on getting the best out of my SMEG oven. Very pleased.”

Helpful Report

Posted 8 years ago

“I was pleasantly surprised to get a phone call from the engineer before he arrived to let me know when he would be coming, it made such a change to know what was happening. I'm really happy with the service today. He was really pleasant and very efficient.”

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Posted 8 years ago

“Excellent customer service on telephone for a start - keen to find a slot and very clear explanation of approach and charges. Engineer was very prompt, telephoned me 30 mins before arrival which was extremely helpful and unusual and very polite. Got the issue sorted very rapidly, cleaned everything up really well and also taught me how to use my machine properly which as I had inherited it on buying the house was invaluable!”

Helpful Report

Posted 8 years ago

Domex Appliance Services is rated 4.8 based on 1,481 reviews