Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

Write Your review

Tell us how Domex Appliance Services made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from initial call to final engineer visit. Would highly recommend.”

Helpful Report

Posted 8 years ago

“Kris our engineer was extremely efficient and very personabe. Impressed.”

Helpful Report

Posted 8 years ago

“Galin was extremely courteous and tried to remove shoes and keep kitchen etc clean while doing job. He was incredibly quick and efficient and very helpful. Was very impressed.”

Helpful Report

Posted 8 years ago

“The engineer was very considerate taking care not to make a mess. He spent two hours patiently trying to identify the cause of my dishwasher problem. He then resolved it efficiently and carefully re-installed my integrated machine before leaving. There was no additional charge. Very good value for £84 all in including VAT.”

Helpful Report

Posted 8 years ago

“Friendly helpful representatives on phone who explained all charges. Would use again.”

Helpful Report

Posted 8 years ago

“Prompt response from Domex, service visit was organised at a time and date that suited me. the engineer was polite, helpful, repaired the problem plus gave me valuable advice on getting the best out of my SMEG oven. Very pleased.”

Helpful Report

Posted 8 years ago

“I was pleasantly surprised to get a phone call from the engineer before he arrived to let me know when he would be coming, it made such a change to know what was happening. I'm really happy with the service today. He was really pleasant and very efficient.”

Helpful Report

Posted 8 years ago

“Excellent customer service on telephone for a start - keen to find a slot and very clear explanation of approach and charges. Engineer was very prompt, telephoned me 30 mins before arrival which was extremely helpful and unusual and very polite. Got the issue sorted very rapidly, cleaned everything up really well and also taught me how to use my machine properly which as I had inherited it on buying the house was invaluable!”

Helpful Report

Posted 8 years ago

“Firstly great customer service on the phone and accurate arrival times which was much appreciated. The service engineer was really great. He called when 20/30 minutes away and was very efficient and professional on arrival. The new parts were ordered and fitted very quickly. A really excellent experience all round. This company is working hard to get everything right. Highly Recommended.”

Helpful Report

Posted 8 years ago

“Arranged by Hotpoint to fix faulty tumble dryer. I offered the engineer floor protection, he refused, chipped the floor tiles, refused responsibility and was rude to me as he left. I registered my complaint through Hotpoint and an employee of Domex contacted me, I sent him pictures of the floor and he reviewed my complaint. He then judged the damage to my tiles to be due to imperfections and erosion of the 'natural stone' which was surprising as my tiles are man-made. The company are accepting no responsibility and I'm still waiting for an apology.”

Helpful Report

Posted 8 years ago

“Very helpfull”

Helpful Report

Posted 8 years ago

“George engineer rang prior to visit ,on time .Service excellent.”

Helpful Report

Posted 8 years ago

“fantastic, claudio was professional and prompt and provided excellent information and advice.”

Helpful Report

Posted 8 years ago

“Wonderful service by Gabriel. Finished the job in 4 minutes ... wonderful man he gave us plenty of info how to keep our washing machine running smoothly. Thanks”

Helpful Report

Posted 8 years ago

“Domex referral was from my SMEG oven manufacturer. The problem was quickly diagnosed and sorted. I was kept informed all along the way by Domex from the time the part was ordered until the imminent arrival of the engineer. He was polite, fast and efficient. Very good service thank you.”

Helpful Report

Posted 8 years ago

“Great service , polite staff , courtesy call when 20 minutes away ????”

Helpful Report

Posted 8 years ago

“The engineer was very pleasant and polite, diagnosed the problem with the machine quickly and offered some helpful advice. 10/10”

Helpful Report

Posted 8 years ago

“Engineer visit arranged by Beko for possible warranty issue. Very polite engineer; rang 30 mins prior to arrival to confirm he was on his way; wore overshoes; good job done.”

Helpful Report

Posted 8 years ago

“The engineer was courteous and efficient. He knew what he was doing, fixed our problem - and spotted another, which he then fixed on a return visit. He even wore protective slip-on plastic overshoes rather than risk dirtying the floor. Very good service.”

Helpful Report

Posted 8 years ago

“They were very swift with an appointment and very efficient. Fixed my washing machine and realigned the feet for me. Excellent service, highly recommend. Caroline”

Helpful Report

Posted 8 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews