Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the fix to my refrigerator. The engineer Tony, was very efficiently, worked tidily and explained in layman's terms for me the issue with the refrigerator. Would certainly use Domex again.”

Helpful Report

Posted 3 months ago

Dear Gerry, Thank you so much for taking the time to leave Domex your 5* review. We are pleased to hear how happy you are with your recent repair visit completed by Tony, your engineer. We are delighted to hear of your experience and that you would use Domex again. Thank you. Domex Customer Care Team

Posted 2 months ago

“Excellent website, great and clear pricing and info, super fast response times, efficient, knowledgeable and polite engineers. Great service overall!”

Helpful Report

Posted 3 months ago

Dear Ales, Thank you for taking the time to leave Domex your 5* review. It's great to hear we achieved full marks following your recent repair completed by Nick, your engineer. We are pleased how easy you found it to book online and great to hear you are pleased with our speed of service.. Thank you. Domex Customer Care Team

Posted 2 months ago

“Avery reasonable, professional company providing excellent service through great communication and professional engineers. Thank you and I am always happy to recommend DOMEX for all kinds of appliance repairs. Efficient and quick.”

Helpful Report

Posted 3 months ago

Dear Nick, Thank you for taking the time to leave Domex your 5* review. It's great to hear we achieved full marks following your recent repair completed by Justin, your engineer. Thank you for recommending Domex and we are thrilled to hear that you had an excellent and professional experience with us. Thank you. Domex Customer Care Team

Posted 2 months ago

“Firstly we were very disapointed that Domex did not install in our area. This is not Domex problem but our insurance company. We had insurance saying all parts will be fitted by an engineer. Now we had to fit item ourselves. We are about to cancel our insurance. The item arrived in good time, problem was no fitting instructions. I looked up the Beko site & some kind person included his fitting instructions in the feedback. I had the damaged water dispencer out & new one fitted in about 1 minute. Thank you very much for you good service”

Helpful Report

Posted 3 months ago

Dear Mike and Jill, Thank you for your review. It's unfortunate as you say that we did not cover your area but glad that you got it resolved. Kind regards Domex Customer Care Team

Posted 3 months ago

“Kuda and Vas, came to our house to repair our fridge freezer. They were excellent 👏 in every way,helpful,polite, tidy,efficient, competent, and friendly. They made a full complete repair it was a pleasure to have them. Excellent workers ,but I couldn't convince them to have a hot drink or a homemade cinnamon bun ,they just kept working ,well done guys.”

Helpful Report

Posted 3 months ago

Dear Mrs Lynch, Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Kuda & Vas your engineers. It's great to hear of your experience and thank you for your hospitality. Thank you. Domex Customer Care Team

Posted 3 months ago

“They did a good job ! Easy communication and friendly customer service”

Helpful Report

Posted 3 months ago

Dear Dimi, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Justin your engineer. We are happy to hear of the service provided by our team and the good job that Justin did. Thank you. Domex Customer Care Team

Posted 3 months ago

“Can you search an amazing person to deal with. Amazing smile and he had an amazing attitude toward the work. Replied and courteous to us and always had a smile on his face which made me have a smile on my face. God forbid I have any other issues I want Kenny to come and fix it for me.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Kenny, your engineer. It's great to read your review and the kind words about Kenny. It's very nice to hear. Thank you again. Domex Customer Care Team

Posted 3 months ago

“Punctual, polite and efficient service”

Helpful Report

Posted 4 months ago

Dear Kim, Thank you so much for taking the time to leave Domex your 5* review. It's great to hear how happy you are following your recent repair completed by Udhaya, your engineer. It's great to hear of the service that Udhaya gave. Thank you again. Domex Customer Care Team

Posted 4 months ago

“Adnan covering the East Midlands was polite, diligent and efficient in his work. Thank you”

Helpful Report

Posted 4 months ago

Dear Stephen, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Adnan, your engineer. We are pleased to hear of your experience and the service provided by Adnan. Thank you. Domex Customer Care Team

Posted 4 months ago

“Brilliant - will definitely use again. My washing machine stopped working on the weekend. Booked online and got an early morning slot on Monday. Great website - you're sent a link to 'My Repair' - a live page you can keeping updating - and with a very useful message option. Team respond within minutes. Engineer was highly professional, knowledgeable and identified the problem immediately and fixed it.”

Helpful Report

Posted 4 months ago

Dear Jo, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Cosmin, your engineer. We are pleased to hear that you would use Domex again and that you like how you can track your repair and can be updated throughout. Thank you. Domex Customer Care Team

Posted 4 months ago

“Booked a fault with my Bloomberg dishwasher direct to Bloomberg - was transferred to Domex - after 30 minutes (much too long) I was given a time slot for two days time - nice and quick these days - the following day I received a call and txt to say there was availability the same day - which I accepted - the technician turned up at 5pm and worked on my machine until it was fixed - lovely guy very professional and polite - highly recommend this service”

Helpful Report

Posted 4 months ago

Dear Phil, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Elisha, your engineer. We are happy we were able to bring your appointment and delighted to read of your recommendation Thank you. Domex Customer Care Team

Posted 4 months ago

“I have been waiting for my appointment for about 2 weeks only for the engineer to not even attempt to enter the building. The concierge was fully aware of their arrival and they said nobody from Domex arrived. I have asked for photos as proof that the engineer attended. I do not even recognise the buildings in the photo and they have already assigned the engineer somewhere else and had to reschedule me for an even later date. Domex came back in 2 days after rescheduling but they refused to do the job, because they cannot find parking nearby. There are many service companies that come and go in the 40-floor building and they are the only ones who refused to do the job because they cannot find parking.”

Helpful Report

Posted 4 months ago

Dear Bobby, We are sorry that we were not able to attend to the repair yesterday. The engineer who attended said there was no parking available. The photo that he has taken is not of the building that you are in but we have checked on Google street view and it is the street that leads onto your building. He was able to park in order to go to your building and this is why he took that photograph. It is clear that in your area parking is a particular issue so we would need help from you in this case, to provide a permit. We understand that you are speaking to LG about getting an alternative repair agent to attend. Given what we know it is likely that they will have the same problem. However,, I hope they find a way to help you with your repair. Kind regard Domex Customer Care Team

Posted 4 months ago

“Peter and Franco they fixed my washing machine leaving it working five stars. Very polite and friendly boys. Thank you very much”

Helpful Report

Posted 4 months ago

Dear Maritza, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Peter and Franco, your engineers. We are delighted to hear of the friendly service you received from both engineers. Thank you. Domex Customer Care Team

Posted 4 months ago

“Excellent support and service! Highly recommend!”

Helpful Report

Posted 5 months ago

Dear Jason, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Nick, your engineer. It's great to read that you would recommend Domex! Thank you again. Domex Customer Care Team

Posted 4 months ago

“Very reliable and punctual service.”

Helpful Report

Posted 5 months ago

Dear Sandra, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair. Thank you. Domex Customer Care Team

Posted 4 months ago

“honestly... nightmare from the get go - 3 weeks we are waiting for our washing machine to be fixed. After coming to look at the washing machine to ensure they ordered the correct part to fix it - they have proceeded to order the incorrect part twice... so congratulations on all the smarty pants people working there. we haven't been able to do laundry for 3 weeks, and paying to go to the laundromat, which is now an added expense!”

Helpful Report

Posted 5 months ago

Dear Caitlin, Thank you for your review. I am sorry to hear that you are not happy with our service. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 5 months ago

“My repair was done quickly and efficiently. Lovely engineer called Alan. Very helpful text messages and a friendly call when he was on his way.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Lan, your engineer. It's great to hear of your repair visit and the service provided by Lan. Thank you again. Domex Customer Care Team

Posted 5 months ago

“Very friendly, efficient engineer came to fix my microwave. He was on time and didn't stay long, as the job was done in no time.”

Helpful Report

Posted 5 months ago

Dear Robin, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alex S, your engineer. We are happy to hear how Alex performed and how quickly the job was done. Thank you. Domex Customer Care Team

Posted 5 months ago

“Washing machine defunct Wednesday, reported to LG. Matthew repaired fault. Up and running Friday a.m. very pleased”

Helpful Report

Posted 5 months ago

Dear Kev, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Matthew, your engineer. We are pleased we were able to resolve your problem quickly. Thank you. Domex Customer Care Team

Posted 5 months ago

“First time I have used this Company, would do so again. Very efficient and a very professional engineer.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. It's always nice to hear from a first-time customer and great to know you would use Domex again! Thank you. Domex Customer Care Team

Posted 5 months ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews