Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

Write Your review

Tell us how Domex Appliance Services made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.Very friendly and professional.Quick service.”

Helpful Report

Posted 5 years ago

“This company destroyed my new dishwasher in 2018 when it only needed the detergent dispenser replaced. It was left dented, badly sealed and the electrics exposed to water making it potentially lethal. I recorded video of the technicians in action each time, just in case (I might publish these) but luckily Domex (Graham who will deny in his reply that it was them) admitted it was negligent when, after a third visit and lots of waiting in between when they could be bothered to come out again, a senior technician inspected the appliance. He wanted to take the appliance away for a complete refit but I complained to the manufacturer who arranged for it to be refunded fully from the retailer for Domex's incompetence. To this day I've had no formal apology or compensation from Domex for risking my safety/life and wasting hours of my time. What reminded to post this review is today I have been forced to use Domex again for my washing machine as Hoover-Candy engineers don't cover central London and there was more incompetence, this time with scheduling appointments. If you are forced to use this company I suggest watching the engineer like a hawk and video record their actions if it looks like they are banging away or forcing things into place as you might not be as lucky as I was to have the manufacturer [eventually] back you up when it goes wrong. I am now considering referring last year's debacle to the HSE, BBC Watchdog and other organisations that might have an interest. With video evidence and recorded phone calls of all of the above facts I do not expect a rebuttal claiming anything different though I'm sure they will try. I reserve the right to post my evidence online and send to third parties. Graham phoned me to admit Domex did attend this job for my appliance and has never denied the above account occurred.”

Helpful Report

Posted 5 years ago

We have responded to Andrew via other platforms already to the very same review and there isn't anything else that we need to add.

Posted 5 years ago

“Galin carried inspection & repair of my washing machine. Very polite gentlemen, extremely knowledgeable and fixed it in no time! Customer services are pleasure to deal with too!Thank you very much”

Helpful Report

Posted 5 years ago

“First available appointments were 9 days from our call. That would have been ok and we were prepared to wait. But then they cancelled the appointment the day before and refused to give us a sooner appointment and we would have needed to wait over two more weeks for an appointment. So don’t use them at all if you need an urgent appointment or half decent customer service on the phone.”

Helpful Report

Posted 5 years ago

Dear V, We are sorry to see your frustration about the lead time for your first appointment and how you have been dealt with. 9 days is long time, especially for our standards. However, right in the middle of holidays we were a bit overwhelmed. Similar to great restaurants on a busy Friday/Saturday night. You haven't given us any job number, nor did you shared your name so we can't look up what has happened. If any of our team needs to learn anything from the interaction with you, we need to be able to identify it and review your entire journey. That's how we learn and improve. Sadly, without that key info, we won't be able to do that and frankly your feedback is as good as no feedback. To this end, if you could drop me a line to graham.r@domex-uk.co.uk with your job number, we'll be able to review how things went and if any of our team needs improvement we'll act upon it. Kind Regards, Graham R Customer Experience Manager

Posted 5 years ago

“I have used Domex on a number of occasions and I am happy to recommend them.mrjrmanuel@hotmail.com”

Helpful Report

Posted 5 years ago

“Vladimir carried out a through inspection of my faulty washing machine and ordered the parts. Very polite very helpful he is a credit to the company a follow up visit will be required but service so far very very good”

Helpful Report

Posted 5 years ago

“The best appliance services in the London!”

Helpful Report

Posted 5 years ago

“Washer-dryer model: WDR854P14N1W under warranty and heating Fan blocked with lint/fluff twice. Called the Beko for extending warranty as it will happen again and again. But they refused. They suggested me to buy the extension warranty. So I refused. But thanks to Domex The second time the engineer Mr. KALIN ordered new parts for the washer-dryer and in a couple of days booking done and fixed promptly. Really thanks for the Mr.KALIN's problem solving skills.”

Helpful Report

Posted 5 years ago

“First class service from initial call to customer service to the quality of service provided by the Engineer”

Helpful Report

Posted 5 years ago

“Great service - easy booking, prompt arrival, friendly and informative service with a satisfactory outcome (oven fully fixed!).”

Helpful Report

Posted 5 years ago

“Engineer did not seem to be skilled nor courteous - he said cooker was fixed after some superficial testing. We had to point out to him that it was not fixed. We now need a 3rd visit! would not use or recommend DOMEX !!”

Helpful Report

Posted 5 years ago

“Great service from Gabon the engineer. Helpful friendly service and dedicated. He is a great asset to Domex. Job done efficiently. Great!”

Helpful Report

Posted 5 years ago

“Incredible service, highly skilled engineer and a very competitive price. I will definitely use Domex from now on for any of my appliances that need repairs. Brilliant job.”

Helpful Report

Posted 5 years ago

“Have used Domex before and found them to give a fast and efficient service. On second visit Boris repaired my dishwasher. He was most polite and professional. Will definitely use Domex again. Very happy customer!”

Helpful Report

Posted 5 years ago

“Excellent service from the point of initiating the service request (online!) to getting the error sorted and appliance back in working condition. Prior to being referred to Domex, I spent 30 minutes with an ineffectual customer service rep for the equipment manufacturer. With Domex, I was able to instantly book a service online with visibility of available 3-hr slots - on Sunday evening. Monday morning I got a confirmation of the visit and a call from customer service (V) to confirm details and clarify the time of the visit. The service rep (S) called before reaching and showed ID. He was very thorough and checked everything with the machine before confirming the error and fixing it (faulty water pressure sensor). Very impressed overall and next time will just go direct to Domex.”

Helpful Report

Posted 5 years ago

“The repair was quick and engineer efficient and friendly. He called in advance which it was appreciated.”

Helpful Report

Posted 5 years ago

“Arranging an appointment with Domex over the phone was very straightforward, all call handlers I spoke to were efficient. The engineer was able to come a day earlier than originally scheduled which was helpful. Victor the engineer was very polite, efficient and knowledgeable. He explained the problem very well. Would recommend.”

Helpful Report

Posted 5 years ago

“The Domex engineer who came to repair our oven was excellent – friendly, professional, efficient. Would highly recommend.”

Helpful Report

Posted 5 years ago

“I was very happy with the service provided by Alan, the engineer. He phoned well head of time to let me know exactly when he would be arriving. He presented his ID upon arrival and asked if he needed to put shoe protectors on before entering the house. He was immediately able to pin point the problem with my Larder Fridge and explained everything very clearly. I was very impressed with how polite and helpful he was. Excellent service, would highly recommend.”

Helpful Report

Posted 5 years ago

“The engineer Luke arrived promptly and fixed our dishwasher in under 20 minutes. He was polite, worked fast and explained the problem in simple terms. Excellent service”

Helpful Report

Posted 5 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews