Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nick was fantastic, professional, and quick. He arrived exactly when he said he will. Great service.”

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Posted 5 years ago

“Very efficient, very polite service delivered by very pleasant people.”

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Posted 5 years ago

“The service provided by Stan engineer was extremely professional and helpful. I must say Stan is knowledgeable, skillful person. We also had beautiful chat. I can only recommend him to anyone. Please ask for Stan !”

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Posted 5 years ago

“A truly awful company. The most incompetent technians. The most pointless customer service (never apologises or admits to mistakes). AVOID.”

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Posted 5 years ago

Dear Samantha, I'm sorry to see that you had awful experience with us. We know sometimes things could go wrong and clearly this happened to you. Would you kindly provide us with your job reference and/or post code and 1st line of your address please? This will help us find out what has gone wrong and will serve as an opportunity to try to put things right for you. Would you email the above to: graham.r@domex-uk.co.uk please? Thank you in advance and I look forward to seeing how we can assist from here. Best Regards, Graham R. Customer Experience Manager Domex

Posted 5 years ago

“Excellent service - Good communication on booking, Excellent engineer, both friendly and professional, great value for first class service. Stan - a great representative of your company”

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Posted 5 years ago

“Very quick service and professional.”

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Posted 5 years ago

“The Domex engineer Mo came and telephoned before he arrived to say he was 10 minutes away and when he arrived he showed his ID. He then put on shoes protectors and went into the kitchen to repair the oven and washing machine very professional and gave lots of advice and repaired washing machine and the oven after checking needs to be replaced. Well done Mo for a professional job, a credit to Domed.”

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Posted 5 years ago

“Very professional and friendly service engineer Sid who repaired our Samsung American fridge-freezer efficiently and explained us very nicely what was the problem.we were experiencing problems and are very happy with our repairs. The whole process took one week from brining to end .A very short period considering our experience with other companies.”

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Posted 5 years ago

“Julian was amazing polite and friendly too, I never knew how to get my cooker out as I wasn't shown when it was put in. He gave me enough time to clean behind it, he had the part on the van and was great, many thanks Julian,”

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Posted 5 years ago

“Great service.Very friendly and professional.Quick service.”

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Posted 5 years ago

“This company destroyed my new dishwasher in 2018 when it only needed the detergent dispenser replaced. It was left dented, badly sealed and the electrics exposed to water making it potentially lethal. I recorded video of the technicians in action each time, just in case (I might publish these) but luckily Domex (Graham who will deny in his reply that it was them) admitted it was negligent when, after a third visit and lots of waiting in between when they could be bothered to come out again, a senior technician inspected the appliance. He wanted to take the appliance away for a complete refit but I complained to the manufacturer who arranged for it to be refunded fully from the retailer for Domex's incompetence. To this day I've had no formal apology or compensation from Domex for risking my safety/life and wasting hours of my time. What reminded to post this review is today I have been forced to use Domex again for my washing machine as Hoover-Candy engineers don't cover central London and there was more incompetence, this time with scheduling appointments. If you are forced to use this company I suggest watching the engineer like a hawk and video record their actions if it looks like they are banging away or forcing things into place as you might not be as lucky as I was to have the manufacturer [eventually] back you up when it goes wrong. I am now considering referring last year's debacle to the HSE, BBC Watchdog and other organisations that might have an interest. With video evidence and recorded phone calls of all of the above facts I do not expect a rebuttal claiming anything different though I'm sure they will try. I reserve the right to post my evidence online and send to third parties. Graham phoned me to admit Domex did attend this job for my appliance and has never denied the above account occurred.”

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Posted 5 years ago

We have responded to Andrew via other platforms already to the very same review and there isn't anything else that we need to add.

Posted 5 years ago

“Galin carried inspection & repair of my washing machine. Very polite gentlemen, extremely knowledgeable and fixed it in no time! Customer services are pleasure to deal with too!Thank you very much”

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Posted 5 years ago

“First available appointments were 9 days from our call. That would have been ok and we were prepared to wait. But then they cancelled the appointment the day before and refused to give us a sooner appointment and we would have needed to wait over two more weeks for an appointment. So don’t use them at all if you need an urgent appointment or half decent customer service on the phone.”

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Posted 5 years ago

Dear V, We are sorry to see your frustration about the lead time for your first appointment and how you have been dealt with. 9 days is long time, especially for our standards. However, right in the middle of holidays we were a bit overwhelmed. Similar to great restaurants on a busy Friday/Saturday night. You haven't given us any job number, nor did you shared your name so we can't look up what has happened. If any of our team needs to learn anything from the interaction with you, we need to be able to identify it and review your entire journey. That's how we learn and improve. Sadly, without that key info, we won't be able to do that and frankly your feedback is as good as no feedback. To this end, if you could drop me a line to graham.r@domex-uk.co.uk with your job number, we'll be able to review how things went and if any of our team needs improvement we'll act upon it. Kind Regards, Graham R Customer Experience Manager

Posted 5 years ago

“I have used Domex on a number of occasions and I am happy to recommend them.mrjrmanuel@hotmail.com”

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Posted 5 years ago

“Vladimir carried out a through inspection of my faulty washing machine and ordered the parts. Very polite very helpful he is a credit to the company a follow up visit will be required but service so far very very good”

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Posted 5 years ago

“The best appliance services in the London!”

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Posted 5 years ago

“Washer-dryer model: WDR854P14N1W under warranty and heating Fan blocked with lint/fluff twice. Called the Beko for extending warranty as it will happen again and again. But they refused. They suggested me to buy the extension warranty. So I refused. But thanks to Domex The second time the engineer Mr. KALIN ordered new parts for the washer-dryer and in a couple of days booking done and fixed promptly. Really thanks for the Mr.KALIN's problem solving skills.”

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Posted 5 years ago

“First class service from initial call to customer service to the quality of service provided by the Engineer”

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Posted 5 years ago

“Great service - easy booking, prompt arrival, friendly and informative service with a satisfactory outcome (oven fully fixed!).”

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Posted 5 years ago

“Engineer did not seem to be skilled nor courteous - he said cooker was fixed after some superficial testing. We had to point out to him that it was not fixed. We now need a 3rd visit! would not use or recommend DOMEX !!”

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Posted 5 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews