Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Job Reference 17471307 the engineer came on time, had the right part and quickly repaired and tested it. He had also previously done a job for me - both times very happy - would recommend them. Domex were recommended to me by Silver Saints, another very good all round general home repair service.”

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Posted 6 years ago

“Friendly service from start to finish. All carried out within 24 hours of making the initial inquiry and for a good price. No problems at all and would use Domex again.”

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Posted 6 years ago

“Job ref 17450588 engineer kris, very polite and friendly, explained and showed me, all around my cooker, to make sure I understood, the best from my cooker, some bits I didn’t even realise what it meant. Great service..good time keeping, wish I could request him all the time. Will recommend to friends,and family and hopefully Kris come as standard.”

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Posted 7 years ago

“Prompt, efficient and very friendly service. Thanks Venko.”

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Posted 7 years ago

“Polite and efficient service, can't ask for more really.”

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Posted 7 years ago

“Catalim, the engineer, was extremely friendly, polite and helpful”

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Posted 7 years ago

“easy to book, efficient service - we told them the element had blown and the model: they arrived with the correct part. Very good value, expert service”

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Posted 7 years ago

“it was a good service”

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Posted 7 years ago

“Quick and very efficient service provided at my convenience. I got a call 30min prior to the technicians arrival. Friendly and knowledgable staff. Very happy with the service provided.”

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Posted 7 years ago

“Job ref: 17460376 He arrived on time but I was out on a school run. He waited until I returned, which I very much appreciated. The work was completed in an efficient time and my washer is now working brilliantly.”

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Posted 7 years ago

“Very good and efficient service -”

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Posted 7 years ago

“The service from Domex is really good, they contact you and keep you informed that an engineer is on its way. The engineer Mike, was rally polite, courteous and clean. We asked if he could cover his shoes and he did, respecting my home values.”

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Posted 7 years ago

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Posted 7 years ago

“My engineer Paul( job number (17442839) on 2/11/2017 was very professional. I was very pleased with my hot point Fridge service repair. Excellent communication. Engineer arrived on time and called an hour or so before arrival time to let me know he was on his way. Demonstrated excellent product knowledge. Polite and well mannered brilliant customer service. Satisfied customer.”

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Posted 7 years ago

“Very pleased with washing machine service. Excellent communication. Engineer arrived promptly, called first to give arrival time. Very polite and respectful of my home. Obviously very experienced and knowledgeable. As fault was only a limescaled water seal on filter, he charged only the basic diagnostic fee, although he carefully and professionally checked the whole machine. Would use Domex again, if needed, and would recommend highly.”

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Posted 7 years ago

“Domex understand and demonstrate the true meaning of Total Quality in their approach to customer satisfaction. They are courteous, reliable and professional. They do what they say they will do. How rare. How excellent.”

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Posted 7 years ago

Dear Mr Andrews, Thank you for your kind comments, which are extra special as they come from an experienced professional albeit retired one. To deliver exceptional service once or twice by just one person is easy but to consistently do that to over 70'000 customers each year by large team of people...it's "tiny bit" harder. :) Thanks again and I hope your Hotpoint washer looks sleek with it's new "rubber band" LoL Domex

Posted 7 years ago

“Worst ever customer service. My cooker broke on the 28th of August (my fault) and I am still waiting for them to repair. I have to call myself asking for updates and they come back with lies such as I wasn't willing to pay the engineer that is why they cancel my request (I never said that!). It has been 2 month now and I still can't use my cooker (I need to cook for my baby!). Very very bad service”

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Posted 7 years ago

Dear Isabel, Thank you for your review and as per our discussion, we have been let down by the manufacturer 3 times. The oven door kept on arriving like a "bag of salt" and as it's not a functional item it takes this bit longer each time to arrive. Of course this is no excuse, it's just frustrating that we are dependent on the manufacturer of your cooker and have no other choice but to work with them. We are sorry that this has cause you and your young family inconvenience and we truly hope to have you back as customer in future! Domex

Posted 7 years ago

“Efficiently resolving the problem as cost effectively as possible.”

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Posted 7 years ago

“Outstanding service! I called at 9.15am this morning and an engineer was at my house at 9.50am. He was thorough, assessed the problem had the appropriate part and repaired my fridge there and then. He was neat and tidy extremely polite I cannot praise him highly enough. So refreshing to have good customer experience. Well done to you all. Highly recommend.”

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Posted 7 years ago

“Extremely efficient, courteous and fast service - couldn't fault the engineer or the guys on the phone.”

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Posted 7 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews