Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

Write Your review

Tell us how Domex Appliance Services made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, prompt service by a very polite and professional engineer”

Helpful Report

Posted 8 months ago

Dear Nick, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Luke, your engineer. We are pleased to hear of your experience with Luke. Thank you. Domex Customer Care Team

Posted 8 months ago

“Engineer was very helpful and polite. Diagnosed and explained the problem and fixed the washer. Arrived in the time slot and rang beforehand. I like the fact you knew the time slot the day before then on the day you are provided with who the engineer is and vehicle and can track for an approximate time. Problem fixed promptly, thanks.”

Helpful Report

Posted 8 months ago

Dear Clare, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Matthew, your engineer. We are pleased to hear about your experience and that you like how we update our customers. Thank you. Domex Customer Care Team

Posted 8 months ago

“Engineer arrived in the agreed timeslot. Had a pleasant attitude. Took care in premises not to cause any unnecessary damage. Quickly diagnosed fault and rectified with minimum fuss. Machine is now running quieter than when it was brand new. Very pleased with overall service.”

Helpful Report

Posted 9 months ago

Dear James, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Andy, your engineer. We are happy to hear about your experience and the service provided by Andy. Thank you. Domex Customer Care Team

Posted 8 months ago

“Very impressed with their service. They came in time and well before the time. The engineer was very pleasant. Did an excellent job fixing my washing machine, put in a new drum and panel as was still under guarantee. I think the engineer should get a rise and/or should be elevated in his job. Good workers like that are rare and should be shown appreciation by the company.”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Taso, your engineer. It's nice to hear your kind words about Taso and I'm sure he would be happy to read them. Thank you. Domex Customer Care Team

Posted 8 months ago

“Excellent professional service”

Helpful Report

Posted 9 months ago

Good afternoon Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Svet, your engineer. Thank you. Domex Customer Care Team

Posted 8 months ago

“A very trustworthy & efficient company & excellent service.”

Helpful Report

Posted 9 months ago

Good morning, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. We are happy to read your kind words and delighted to hear of the service you received. Thank you. Domex Customer Care Team

Posted 9 months ago

“Job Ref: 24021796 02/02/2024 The engineer was very professional, he rang first. He was very polite and respectful. My washing machine has been repaired and now working. It means I don’t have to go the laundrette. I am so thrilled ! Thank you Domex !!!”

Helpful Report

Posted 9 months ago

Good afternoon Molly, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Arshid, your engineer. We are happy that we could get your appliance back up and running for you. Thank you. Domex Customer Care Team

Posted 9 months ago

“Excellent service and quick and friendly engineer.who sorted my problem and explained everything to me.”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Victor, your engineer. We are happy to of the service given to you by Victor. Thank you. Domex Customer Care Team

Posted 9 months ago

“Under guarantee call. On time efficient and friendly. Job completed ,left tidy.”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alexis, your engineer. Thank you. Domex Customer Care Team

Posted 9 months ago

“I would recommend Domex. Always keep you informed with repairs and appointments. Engineer Salvatore was very polite and explained what I needed to know, also cleaned and tidied up after finishing the job. Exceeded our expectations, thank you Salvatore.”

Helpful Report

Posted 10 months ago

Good afternoon Amie, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Salvatore, your engineer. It's great to hear that you would recommend Domex and that we exceeded your expectations! Thank you again Domex Customer Care Team

Posted 9 months ago

“Dishwasher flooded the kitchen. Domex booked 6 appointments over the next few weeks including 4 days when the visit was cancelled on the day because 'the new replacement parts are broken'. Eventually, six weeks later, they tell me they are unable to mend it. The worst service experience I've ever received and would give zero stars if that was an option.”

Helpful Report

Posted 10 months ago

Thank you for getting in touch with us so we can identify your repair. We are sorry that your repair took as long as it did to get to the conclusion. We attended firstly and parts were needed. When we returned to fit the parts one of the parts was damaged which had to be re-ordered. As inconvenient as it is it does happen. When we re-attended to fit the parts again. Once we ran a test, we realised that the appliance cabinet was faulty. This meant that the appliance was beyond repair. We can understand why you are unhappy. Ideally, this could have been better if we were able to establish this on the first visit when especially it was going to run over the Christmas period. However, it's not always possible to establish the outcome until parts like the PCB are in situ. Once again I am sorry that you had this experience. Unfortunately, due to circumstances around your repair, this was beyond our control. Kind regards Domex Customer Care Team

Posted 10 months ago

“Domex offers a way to track, cancel and rebook your service through an easy to use portal. All communication I received was relevant and clear (which is great because I hate being inundated with useless texts). The customer service I received from engineer Matthew was top. He explained exactly what was wrong with my washing machine, and explained next steps and time scales. I even got my repair visit moved up a bit earlier!”

Helpful Report

Posted 10 months ago

Good afternoon Katie, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Matthew, your engineer. We are pleased to hear you like how you can track your repair and the level of service given by Matthew. Thank you again. Domex Customer Care Team

Posted 10 months ago

“Recommended by Miele as service agent for their appliances, Domex delivered first class service with helpful SMS and email updates to ensure that the engineer visit was without a hitch. Friendly, knowledgeable and professional engineer fixed our freezer at a fraction of the cost of replacement. Very satisfied and will undoubtedly use them again.”

Helpful Report

Posted 10 months ago

Good afternoon Nick, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Luke, your engineer. We are happy to hear how you like how we keep our customers up to date and great to hear that you would use Domex again! Thank you. Domex Customer Care Team

Posted 10 months ago

“Amazing customer service. So easy to book the appointment. Engineer (Adam) arrived on time and was polite, friendly and helpful. Repair was made within 30 minutes.”

Helpful Report

Posted 10 months ago

Good afternoon Katie, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Adam, your engineer. We are happy to hear how Adam performed and how quickly the job was done. Thank you. Domex Customer Care Team

Posted 10 months ago

“Excellent service. Washing Machine was fixed in no time”

Helpful Report

Posted 10 months ago

Good afternoon Najib, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Nayana, your engineer. Thank you. Domex Customer Care Team

Posted 10 months ago

“Akhil visited my house to repair my washing machine. He covered his shoes when entering my home was very polite and courteous. He repaired my machine and told me exactly what he had done to repair the machine. I am very happy with the service he provided”

Helpful Report

Posted 11 months ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Akhil, your engineer. We are pleased to hear of your repair visit and that Akhil explained what he has done and that he repaired it first time. Thank you. Domex Customer Care Team

Posted 11 months ago

“Excellent service, felt well informed, clear prices upfront, considerate and professional engineer, added bonus the necessary part was in the van for replacement same day.”

Helpful Report

Posted 11 months ago

Good morning, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Mark, your engineer. We are happy to hear of the service you received and how quickly the job was done. Thank you. Domex Customer Care Team

Posted 11 months ago

“Vlad, a very nice, polite,helpful & knowledgeable man came to fix my top oven,not only did I get a text the day before to say he could come one day earlier than booked,but called me prior to my visit to say he would be here in 10 minutes & on chatting found he lived close to me. He knew his job was clean efficient & very friendly.Never had your company before So well done Domex, Vlad is an asset to your company & I would welcome him in my home if any repairs are ever needed again.”

Helpful Report

Posted 11 months ago

Good afternoon Mrs Shaw, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Vlado, your engineer. We are pleased to have read your recommendation for Vlado and the service he has provided. Thank you again. Domex Customer Care Team

Posted 11 months ago

“Thank you to Ivo who called this afternoon. He carried out the repairs to our gas cooker In a very calm and efficient manner. Ivo was most considerate and polite. Job ref: 243461723”

Helpful Report

Posted 1 year ago

Good afternoon Kathy, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Ivo, your engineer. Its great to hear that you would recommend Domex. Its nice to hear of your experience and the service you received. Thank you. Domex Customer Care Team

Posted 1 year ago

“Excellent service, easy booking process, friendly and professional engineers.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Venko, your engineer. We are happy to hear how easy you found it to book online and the service you received from Venko . Thank you. Domex Customer Care Team

Posted 1 year ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews