Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. Helpful and professional and very accommodating to my needs re appointment times. From the call centre to the extremely helpful engineer.”

Helpful Report

Posted 2 years ago

Thank you Alison for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your repair completed by Daniel, your engineer. We are happy that we could help you. Thank you. Domex Customer Care Team

Posted 2 years ago

“EXCELLENT. VERY PROFESSIONAL. THE ENGINEER TELEPHONED 15 MINUTES BEFORE ARRIVAL, TOOK ALL COVID PRECAUTIONS BEFORE ENTERING AND WAS ABLE TO IDENTIFY AND REPAIR THE FAULT SPEEDILY AND EFFICIENTLY. THE BOOKING OFFICE WERE ALSO VERY GOOD AND HELPFUL”

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Posted 2 years ago

Thank you Frank for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Gancho, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Friendly,helpful and polite. Excellent service, Highly recommended.”

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Posted 2 years ago

“Very helpful and after waiting for thereplacement part came back and job was finished in 25 mins. Thank you”

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Posted 2 years ago

“Quick and efficient service”

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Posted 2 years ago

“Easy to book, super efficient customer service and excellent repair from G'acomo who knew exactly what was wrong and repaired an 8 year old dishwasher without any fuss. Would highly recommend and use DOMEX again. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Giacomo, your engineer. It is great to hear that you are recommending our services to others and will be using us again in the future! Thank you. Domex Customer Care Team

Posted 2 years ago

“Domex repaired our oven, fitting a new element. An engineer came the next working day, and was very efficient and quick carrying out the repair.”

Helpful Report

Posted 2 years ago

Thank you Siobhan for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alan, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Many thanks to Patrick the engineer who visited me today to fix my freezer. He was very professional, friendly, and respectful of COVID precautions. He was also very knowledgeable, in telling me why my freezer will never work again. Thank you. Lynette.”

Helpful Report

Posted 2 years ago

Thank you Lynette for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair carried out by Patrick, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Ticked every box for Tracking, Punctuality, excellent customer service, repair and Communication.”

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Posted 2 years ago

Thank you Sally for taking the time to leave Domex your review. We are so pleased to hear how happy you are with your recent repair completed by Alexis, your engineer. As we are always looking at ways to improve our service, we would love to hear your feedback as to what more could have been done at your repair to receive your full 5 stars? Thank you. Domex Customer Care Team

Posted 2 years ago

“Alex came again😁 to look at my washer dryer which has not been drying and yet again he was brilliant as he was working he would explain and I understood a few things why it wasn't drying properly I think he's a very good worker and explainer I give Alex 6 stars😊”

Helpful Report

Posted 2 years ago

Thank you Eva for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Alex, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“I have used Domex on 4 previous occasions over many years but this time my oven broke at the end of October 2021, I have now had 4 visits from their engineer since 4th November , the oven is still broken, I have even paid for a qualified electrician to install a new cooker circuit and today the engineer came out again and again left stating again the fault was with the electricity supply not the oven( even though when Donmex attended last wednesday 1st December the oven worked for 3 days before fusing again ) After he left I spoke to our electrician who pointed out that the oven is fusing the oven circuit , we then switched the oven on ( which the Domex guy had said wouldnt work) and it is obvious that the fault is that the fan is not heating up the oven and the faulty fan is making the oven short. Now they say they will come out again, sending the same engineer but because they don't have enough engineers we have to wait yet another 8 days before he'll even come out again. Domex have now been out 4 times and not even spent any time watching and waiting while the oven is on to diagnose the problem. I don't think they have the expertise that they used to - they used to have a really good engineer who understood older Smeg models but now they don't have staff and the idea of having to wait another 8 days when they have been out 4 times already, failed to mend it , repaired it and then the repair failed ( because the fan is shorting ) and this has been going on for 6 weeks and now it's looking unlikely we will have our oven mended by Christmas as they won't prioritise us . I'm very disappointed and wish I hadn't been so loyal to them .”

Helpful Report

Posted 2 years ago

Thank you Carol for your review. I am sorry to hear you feel you have had a frustrating experience, but I appreciate you bringing this issue to our attention. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 2 years ago

“Competitive Pricing advised up front. Kept informed of arrival. Professional, courteous & knowledgeable chap fixed my oven with minimal disruption.”

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Posted 2 years ago

Thank you Ali for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Patrick, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“really brilliant, efficient service from engineers Ashley and Peter. Will definitely recommend Domex to friends and use again. Christine Vella”

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Posted 2 years ago

Thank you Christine for taking time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Ashley and Peter, your engineer. It is great to hear that you will be recommending our services to others! Thank you. Domex Customer Care Team

Posted 2 years ago

“I had engineer Nicu on the 1/12/21 to fix my dishwasher ! He was on time and very polite. He also knew what the problem was and sorted it for us. Extremely efficient”

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Posted 2 years ago

Thank you Kim for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Nick, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“We had a great experience with engineer Sid. He was very helpful and professional. He explained everything in details and has done the job efficiently.”

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Posted 2 years ago

Thank you Hanna for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sid, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“21471041 23/11/21 sid very quick and polite service fixed the problem straight away.”

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Posted 2 years ago

Thank you Jayshree for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sid, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Great customer service. Erjon has a very pleasant and friendly manner. He was also effecient and my Washing Machine is now in working order. He is a credit to Domex.”

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Posted 2 years ago

Thank you Evelyn for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Erjon, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Thank you Domex. You give an excellent service from initial enquiry through to repair. Andrei, my engineer is polite, adheres to COVID guidelines, explains in detail and very respectful. I highly recommend Domex for any repairs 😊,”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Andrei, your engineer. It is great to hear that you are recommending our services to others. Thank you. Domex Customer Care Team

Posted 2 years ago

“Excellent engineers. Replaced my integrated under-counter larder fridge and integrated dishwasher. The job was difficult and they had to cut into the plinth to extract the fridge. Unlike other engineers I have used they put my cabinets back together beautifully.”

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Posted 3 years ago

Thank you Mrs Jackson for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Biser, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“The service from Domex is like a breath of fresh air: Excellent communication from initial enquiry to completion of the job,including a call from the engineer 30 mins before arrival. Vadym, the engineer, was excellent and adhered to Covid guidance throughout. Very pleasant, courteous and careful. Diagnosed and repaired the appliance. Thank you very much.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vadym, your engineer. We appreciate your glowing feedback! Thank you. Domex Customer Care Team

Posted 3 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews