Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,468 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Helpful and professional Engineer.”

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Posted 2 years ago

Thank you Maciej for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Nick, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“The Domex website was easy to use and the customer service was fantastic. I originally had a slot booked for Thursday, however they had a cancellation and were able to fit me in on the same day! The senior engineer Lee was very knowledgeable and fixed the leak promptly and efficiently, explaining the process to ensure I could look out for any issues in future. Overall an excellent experience!!”

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Posted 2 years ago

Thank you Sharlean for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Lee, your engineer. We are happy we could bring your call forward and even better - repair it on the same day! Thank you. Domex Customer Care Team

Posted 2 years ago

“A very efficient and professional company.”

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Posted 2 years ago

Thank you for taking time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 2 years ago

“Fantastic service Vadym was really helpful, efficient, and friendly, he sorted out the problem very quickly, we are really pleased. Thank you.”

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Posted 2 years ago

Thank you Sue for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your repair completed by Vadym, your engineer. We are pleased we were able to repair your appliance very quickly. Thank you. Domex Customer Care Team

Posted 2 years ago

“Whilst the initial contact with Samsung was not straightforward in connexion with a fridge freezer warranty repair, once the matter had been passed to Domex, everything went smoothly with their automatic appointment system working well and easy to use. The operative turned up within the allocated time. We were his last call of the day on a Friday and yet nothing was too much trouble. Not only did he carry out the necessary repair, but he explained everything in great detail so we knew why the problem occurred and what he did to ensure it will not happen again. The only problem is I did not write his name down just so I could thank him personally in this review, although the Domex ref no is 21531168.”

Helpful Report

Posted 2 years ago

Thank you Andrew for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Dillon, your engineer. We are delighted to hear how your experience was with Domex and how easily you used our online booking system and how Dillon fixed and explained the issues you had. Thank you. Domex Customer Care Team

Posted 2 years ago

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Posted 2 years ago

“The repair man was friendly and professional throughout the process and very help”

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Posted 2 years ago

Thank you for taking time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 2 years ago

“Our engineer Costa was very technically minded and polite on his visit. He even put shoe coverings on before entering our house. Our job number was 21462138, sorry for replying a bit late, but this review was pending after we were satisfied with final outcome. Thank You.”

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Posted 2 years ago

Thank you Tosh for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your repair completed by Kosta, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Excellent service from start to finish. Helpful and professional and very accommodating to my needs re appointment times. From the call centre to the extremely helpful engineer.”

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Posted 3 years ago

Thank you Alison for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your repair completed by Daniel, your engineer. We are happy that we could help you. Thank you. Domex Customer Care Team

Posted 2 years ago

“EXCELLENT. VERY PROFESSIONAL. THE ENGINEER TELEPHONED 15 MINUTES BEFORE ARRIVAL, TOOK ALL COVID PRECAUTIONS BEFORE ENTERING AND WAS ABLE TO IDENTIFY AND REPAIR THE FAULT SPEEDILY AND EFFICIENTLY. THE BOOKING OFFICE WERE ALSO VERY GOOD AND HELPFUL”

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Posted 3 years ago

Thank you Frank for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Gancho, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Friendly,helpful and polite. Excellent service, Highly recommended.”

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Posted 3 years ago

“Very helpful and after waiting for thereplacement part came back and job was finished in 25 mins. Thank you”

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Posted 3 years ago

“Quick and efficient service”

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Posted 3 years ago

“Easy to book, super efficient customer service and excellent repair from G'acomo who knew exactly what was wrong and repaired an 8 year old dishwasher without any fuss. Would highly recommend and use DOMEX again. Thank you.”

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Posted 3 years ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Giacomo, your engineer. It is great to hear that you are recommending our services to others and will be using us again in the future! Thank you. Domex Customer Care Team

Posted 3 years ago

“Domex repaired our oven, fitting a new element. An engineer came the next working day, and was very efficient and quick carrying out the repair.”

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Posted 3 years ago

Thank you Siobhan for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alan, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Many thanks to Patrick the engineer who visited me today to fix my freezer. He was very professional, friendly, and respectful of COVID precautions. He was also very knowledgeable, in telling me why my freezer will never work again. Thank you. Lynette.”

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Posted 3 years ago

Thank you Lynette for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair carried out by Patrick, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“Ticked every box for Tracking, Punctuality, excellent customer service, repair and Communication.”

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Posted 3 years ago

Thank you Sally for taking the time to leave Domex your review. We are so pleased to hear how happy you are with your recent repair completed by Alexis, your engineer. As we are always looking at ways to improve our service, we would love to hear your feedback as to what more could have been done at your repair to receive your full 5 stars? Thank you. Domex Customer Care Team

Posted 3 years ago

“Alex came again😁 to look at my washer dryer which has not been drying and yet again he was brilliant as he was working he would explain and I understood a few things why it wasn't drying properly I think he's a very good worker and explainer I give Alex 6 stars😊”

Helpful Report

Posted 3 years ago

Thank you Eva for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Alex, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

“I have used Domex on 4 previous occasions over many years but this time my oven broke at the end of October 2021, I have now had 4 visits from their engineer since 4th November , the oven is still broken, I have even paid for a qualified electrician to install a new cooker circuit and today the engineer came out again and again left stating again the fault was with the electricity supply not the oven( even though when Donmex attended last wednesday 1st December the oven worked for 3 days before fusing again ) After he left I spoke to our electrician who pointed out that the oven is fusing the oven circuit , we then switched the oven on ( which the Domex guy had said wouldnt work) and it is obvious that the fault is that the fan is not heating up the oven and the faulty fan is making the oven short. Now they say they will come out again, sending the same engineer but because they don't have enough engineers we have to wait yet another 8 days before he'll even come out again. Domex have now been out 4 times and not even spent any time watching and waiting while the oven is on to diagnose the problem. I don't think they have the expertise that they used to - they used to have a really good engineer who understood older Smeg models but now they don't have staff and the idea of having to wait another 8 days when they have been out 4 times already, failed to mend it , repaired it and then the repair failed ( because the fan is shorting ) and this has been going on for 6 weeks and now it's looking unlikely we will have our oven mended by Christmas as they won't prioritise us . I'm very disappointed and wish I hadn't been so loyal to them .”

Helpful Report

Posted 3 years ago

Thank you Carol for your review. I am sorry to hear you feel you have had a frustrating experience, but I appreciate you bringing this issue to our attention. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 3 years ago

“Competitive Pricing advised up front. Kept informed of arrival. Professional, courteous & knowledgeable chap fixed my oven with minimal disruption.”

Helpful Report

Posted 3 years ago

Thank you Ali for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Patrick, your engineer. Thank you. Domex Customer Care Team

Posted 3 years ago

Domex Appliance Services is rated 4.8 based on 1,468 reviews