Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your engineer was extremely thorough and has made our 6 year old Smeg washer/dryer back to good as new brilliant and many many thanks Tsetso.”

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Posted 6 years ago

“The engineer George (job ref: 1815149y) was wonderful, very knowledgable and came back on his own initiative to make sure the problem was fully resolved. Thank you, George”

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Posted 6 years ago

“Gabriel, the engineer, was fantastic! He fixed the problem in no time at all and also gave me top tips on how to check the filter and avoid future blockages. Incredibly knowledgeable and friendly. He made my day!”

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Posted 6 years ago

“The Domex engineer (Mo) was quick to determine the problem and provided suggestions to prevent future similar problems. The problem was handled in a professional and efficient manner. job ref 18151115.”

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Posted 6 years ago

“Domex provided an appointment immediately when we applied online. Vladimir arrived promptly and carried out a thorough check on our dead dishwasher. He was friendly and expert and although a new part and a second visit were required, within 24hrs we had a confirmed new date. Vlad was back within the week, having phoned to give us a 15' ETA. The new circuit board was fitted and worked first time. A fresh check of circuitry and the quick run of the machine proved that Vlad had been successful. He was clear about the charging process and we felt happy (and grateful) that all was well. Excellent all round.”

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Posted 6 years ago

“Absolutely excellent service - I have never felt so impressed with the repair and advice I was given re my machine. Nothing was too much trouble, eveything was explained. The engineer was very helpful, polite and pleasant.”

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Posted 6 years ago

“Repairs all done, had parts on the van so need to wait for second visit. Good, friendly service.”

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Posted 6 years ago

“This is my first time with Domex. Excellent service. I'd like to say personal thank you very much to Peter, Domex engineer.”

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Posted 6 years ago

“This is my second time with Domex, different appliance. Same excellent, efficient and friendly service. Happy customer and have already recommended to a friend locally.”

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Posted 6 years ago

“It’s really unfortunate that I have to leave this review because the very simple problem could have been rectified by Domex a long time ago.. after 5 follow up calls, still nothing! Almost a year ago now, an engineer came out to service our washing machine. They took the door off to get to the machine, damaged it in the process and it’s never been fixed. Now we have no washing machine door cover. Every time we’ve called the company about it, we’ve been told every time that someone would get back to us. They never have. Photos are attached for proof. Terrible way to do business Domex.. you’ve had plenty opportunities to put this right.”

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Posted 6 years ago

“Charming office manager on the phone, Called Constantine, as was the excellent engineer who attended ! Fridge fixed quickly and at a fair price.”

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Posted 6 years ago

“Initially we had some issues about parts supply but they worked to resolve satisfactorily.”

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Posted 6 years ago

“Very efficient friendly service from customer service, clear pricing and very polite, friendly and helpful engineers. Always let me know when to expect them.FH”

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Posted 6 years ago

“Great service from start to finsih. Darius excellent.”

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Posted 6 years ago

“Yesterday ( Sunday ) I booked a repair for this coming Wednesday with Beko, the manufacturer, and was pleasantly surprised when the DOMEX office called me early in the morning today and were able to reschedule for a same day visit, saving me two days. This is right after a very bad weather weekend. The engineer called in advance and when he arrived, he diagnosed and repaired my broken washer dryer on the spot, and best of all he even showed me what had broken and how the repair worked. All this took only a few minutes and now I can continue the laundry. Thank you DOMEX!”

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Posted 6 years ago

“I was expecting our scheduled repair to be cancelled because of all the snow, but Catalin appeared absolutely on time and carried out our repair very quickly, testing out the washing machine and leaving us with a working appliance in no time. He was very professional and courteous. We were very impressed.”

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Posted 6 years ago

“Engineer Daniel P was so efficient and professional. Fixed my oven beautifully, was desperate as have my sons birthday cake to make! Thank you so much. Job red 18090111”

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Posted 6 years ago

“Ref 18091130 Engineer was very professional and friendly called me 15 mins before he arrived, he immediately diagnosed the isssue and fixed the problem very quickly, overall I experienced excellent customer service and will definitely recommend Domex!”

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Posted 6 years ago

“I had Domex out for my washing machine and the service was impecable. Paid just over £70 which is a decent rate for London. Engineer Nick was really very helpful.”

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Posted 6 years ago

“Appointments rescheduled twice. Weather being the excuse. When i called them up this morning, they mentioned that I am 3rd in queue. So it means they were doung rounds in this weather(no snow and london and surrounding areas are normal). They just don’t want to work. Avoid them and go with British Gas. I regret I am having to stay on with this company for another year as I paid for my appliance insurance. Extremely unprofessional!”

Helpful Report

Posted 6 years ago

Dear Venky, We are sorry to hear that you feel that we had let you down. It is rather inconvenient without a washing machine and understand that you feel disappointed. Both times we had to reschedule was indeed as result of the weather. The engineer who had the part and was meant to visit you lives in an area which is not only hilly but severely affected as well. You are right, you were 3rd on the list but the engineer had not even started as he could not make it out of his area. We were hoping that the weather will allow the engineer to set off (even though with slight delay) but the conditions even worsen. Some of us stayed in and could work from home and while outside may seem rather normal that is not the case few miles away! On both occasions we got in touch as soon as we ascertained that we wouldn't be able to see you and did what we could to keep you informed! These are exceptional circumstances and we all experienced disruptions of some kind. Our fleet runs on normal tyres which is rather challenging in these true winter conditions. In a normal circumstances we would not have let you down at all! Some engineers managed to do certain jobs but could not pass certain areas (hilly parts, tricky junctions etc) leading to running ok for a part of the day and not being able to visit some customers. We did our best trying to see as many customers as we could and we had been keeping the rest informed, including yourself about the progress. We hope that you’ll see pass the unforeseen circumstances and see that we’ve done our utmost. Regards, Domex

Posted 6 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews