Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got an appointment for an engineer to call the day after I first contacted Domex, which was fanastic. The engineer Galin was very efficient and polite. Would recommend Domex to anyone.”

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Posted 7 years ago

“Job ref : 17400015 Engineer Gabriel was conscientious, patient and knew what he was doing. I highly recommend Domex 10/10/14”

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Posted 7 years ago

“Very good service. The engineer was great - and quick. And reasonable price.”

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Posted 7 years ago

“After a disastrous call to another repair service it was refreshing to talk to someone who was polite, knowledgeable, able to book an appointment - without payment upfront! I spoke to Mark who was able to give me an idea of the cost of the diagnosis and cost of the probable replacement part. He was able to say if it was an AM or PM appointment. A text confirmation for the appointment is helpful and a call on the day to say the technician is 20 minutes away is an appreciated courtesy. I don't know the name of the engineer who made two visits for diagnosis and repair but he was friendly, courteous and very patient with our dog who was keen to welcome him and see what he was doing! I would recommend Domex to anyone for an efficient, trustworthy repair service.”

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Posted 7 years ago

“Wow - what an absolute brilliant service and with good pricing, I will surely be using them again. Customer Services - always polite and listened to the issue and resolved the issues quickly. Electrician - perfect; arrived on time, called beforehand to inform us he was on his way. Did the job quickly and without any issues. Explained the problem to me in a clear language. He had to come back as he required a part, but again that was dealt with seamlessly. If anyone has any electrical issues - use these guys! Their pricing is very fair too. Thank you Domex!”

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Posted 7 years ago

“It would have been 5 stars if the wait time for call out was not over a week! That said the service engineer quickly ascertained the problem, ordered the parts and after about 20 days came back with the parts and did a great job! Very efficient and respectful. I would use Domex again.”

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Posted 7 years ago

“Staff agreeable and very easy to deal with, the service is not expensive. What made me happy is that a fault reoccurred, this part was replaced without any negative discussion or charges. they honoured their pledge :)”

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Posted 7 years ago

“The service engineer was one of th beat fast efficient tidy polite and explained th fault and how look after our appliance! Without a doubt one of the most pleasurable work men visits to my home ever! Good prices too!”

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Posted 7 years ago

“Very good service and Kris was extremely knowledgeable and efficient at sorting out my gas hob and electric oven.”

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Posted 7 years ago

“So professional”

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Posted 7 years ago

“Excellent service, knowledgeable engineers and reasonable charges”

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Posted 7 years ago

“Was mentioned by my insurance that the schedule repair will be available in eight days, after the request went through Domex immediately called me back reporting an earlier date and Domex re-schedule the repair service for two days . On the same day just after a few hours they called me to ask if it's possible for the technician that just received a last minute cancelation, and he is available within 1 hour. Technician communicated with me arriving in 30 minutes. He came , repaired and left in less than 20 minutes. Thanks to the exceptional service and communication of Domex I got the repair service on the same day of my request! Most efficient, very reliable !”

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Posted 7 years ago

“Punctual. quick response, good price”

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Posted 7 years ago

“The engineer, Evgeni, arrived within the allocated time slot. He phoned me 30 min in advance to confirm the visit. On arrival he showed me his ID card and put overshoes on. I was really impressed with the time he took to fix my washing machine. Evgeni explained what the fault was and fixed it straight away. He took the broken part away with him to dispose of it safely. 5-star service. Highly recommend!”

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Posted 7 years ago

“Peter very professional.”

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Posted 7 years ago

“After waiting a week for a repair I phoned to the company for them to organise an appointment for the repair on Tuesday between 10-14.00. We waited in all this time and then phoned at 14.00. We were told that the part was not given to the engineer and that we would have to reschedule. At no time did anyone from the company ring me to explain. Today again I waited in between 10-14.00 to be told after I rang again, that the repair could not be carried out as the item was damaged. Again no one phoned to explain.”

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Posted 7 years ago

“Same-day service. Polite, helpful and efficient. Solved problem first time. Checked machine working fine before leaving. Very happy with service. Would use again and recommend.”

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Posted 7 years ago

“Engineer knowledgeable and very efficient as well as polite and friendly. fixed our problem ,with troublesome fridge freezer”

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Posted 7 years ago

“The engineer phoned 20-30 minutes in advance to let us know when he would arrive. He then arrived when expected and within the window we had originally been given. He then very quickly diagnosed the problem with our gas burner rings and explained and showed us the problem as he fixed them. He was very efficient and professional, tidying up as he went along. We would highly recommend on the basis of the engineer who visited us.”

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Posted 7 years ago

“The engineer arrived on time & diagnosed the issue. Parts were ordered and repair within 1 week. Good service.”

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Posted 7 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews