Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt time, they kept me updated. Great service”

Helpful Report

Posted 1 year ago

Good afternoon Venecia, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Nayana, your engineer. We are pleased you like how we keep our customers up to date. Thank you. Domex Customer Care Team

Posted 1 year ago

“Alex from Domex came to check our washing machine. He was efficient and friendly and I would wholeheartedly recommend him.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alexander, your engineer. I'm sure Alexander will be pleased with your recommendation. Thank you. Domex Customer Care Team

Posted 1 year ago

“Victor from domex who fixed my cooker today done a great job and was very polite and lovely man would highly recommend thanks so must victor job ref 23330886 on the 23/08/2023”

Helpful Report

Posted 1 year ago

Good afternoon Sarah, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Victor, your engineer. We are pleased to hear that you would recommend us! Thank you again Domex Customer Care Team

Posted 1 year ago

“Very professional and honest. I have had them around 3 times for my old dishwasher and it is now working perfectly again. Customer service over the phone was great as well. Strongly recommend!”

Helpful Report

Posted 1 year ago

Good afternoon Fran, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Nayana, your engineer. Its great to hear that you would recommend us! Thank you. Domex Customer Care Team

Posted 1 year ago

“From reporting the issue with our dishwasher to our Engineer resolving it, the service was excellent. Sadly, you almost expect poor service these days, but this was not the case with Domex. Well done and keep up the good work :-)”

Helpful Report

Posted 1 year ago

Good morning Simon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. Thank you again Domex Customer Care Team

Posted 1 year ago

“Very happy with repair, literally 10 mins and working”

Helpful Report

Posted 1 year ago

Good morning Lisa, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Luke, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“Very helpful service”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to leave Domex your 5* review. Thank you again Domex Customer Care Team

Posted 1 year ago

“Clear communication, easy to book, fixed quickly and all at rate agreed. V friendly and helpful engineer.”

Helpful Report

Posted 1 year ago

Good morning Mike, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Ivo, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“The Professionalism of the Customer Service ensured that an engineer was dispatched in 72 hours. The expertise, knowledge and feedback from the engineer ensured a level of trust and enabled us to make an informed decision about our washing machine. The price for this call-out was reasonable and the service note gave a written report and information on tracking the repair. I can highly recommend this company and will have no hesitation in using them again.”

Helpful Report

Posted 1 year ago

Good morning Ann, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vadym, your engineer. Its great to hear that you would recommend Domex to others and that you would use us again! Thank you again Domex Customer Care Team

Posted 1 year ago

“Excellent service from first point of contact with customer service to engineer visit. Polite, punctual and efficient at a reasonable price. I would highly recommend this company. My engineer (Costas) was simply fantastic.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Kosta, your engineer. We are happy to hear of your recommendation and of your experience with Kosta. Thank you. Domex Customer Care Team

Posted 1 year ago

“Job reference 23310638 Engineer FLORIN 5 stars so happy. Put on blue socks over his boots entering my flat. Since having my washing machine never been told or shown about doing a clean on it. So learnt somthing new every day. Showed me as well.”

Helpful Report

Posted 1 year ago

Good morning Carla, Thank you Daniel for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Florin C, your engineer. We hope the information Florin gave is helpful. Thank you. Domex Customer Care Team

Posted 1 year ago

“Job ref:23300301 Date: 2/8/23 Engineer: Matt Previously had other engineers from another company handle my warranty with my washing machine, making the issue worse each time. Won’t go too far into it but it was a nightmare. Had Matt come today and repair my machine. He not only fixed the issue but isolated and repaired the cause of the problem not just the resulting issue. He also went on to rectify all of the other problems caused by the previous engineers, top bloke, very professional with the knowledge to back it up. A+++”

Helpful Report

Posted 1 year ago

Good afternoon Dan, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Matthew, your engineer. Its great to hear of your experience and how Matthew performed. Thank you. Domex Customer Care Team

Posted 1 year ago

“Job reference 23311888 Engineer Owais Our cooker went 'bang' on Friday night! Phoned the insurance plan on Saturday morning. Monday the Engineer came out and replaced the element! Brilliant service. Engineer, polite, quick and kept us updated on his arrival. Great service thank you”

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Posted 1 year ago

Good afternoon Karen, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Owais, your engineer. Its great to hear of your experience and the service that you received. Thank you again Domex Customer Care Team

Posted 1 year ago

“Right from the customer service to service engineer Domex team handled in a very professional way . Allocation of service engineer and their visit to my house was pre planned and was notified to us in a professional and process oriented manner .”

Helpful Report

Posted 1 year ago

Good morning Said, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. We are happy to hear how the team performed from making your booking to our engineer attending. Thank you. Domex Customer Care Team

Posted 1 year ago

“First class engineer, informative helpful polite, Excellent all round.”

Helpful Report

Posted 1 year ago

Good morning Adrian, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Josh, your engineer. Thank you. Domex Customer Care Team

Posted 1 year ago

“A Domex technician came to fix my fridge. Adjusted the legs and changed the seal. The fridge does not close properly now.Domex are saying it is fine. The technician damaged 3 tiles and blamed the way the tiles have been installed. The kitchen tiles were laid by a professional recently. The technician also damaged my integrated dish washer door. He was careless with his tools and dropped his tools many times. He also took over the kitchen and put his dirty tools next to food item. The technician was in a hurry he was lifting the fridge and said I do not need to empty. The fridge was lifted and dropped many times to the floor. They have admitted some of the damage but are taking no responsibility. Another excuse they have used is that the fright is in a tight corner and rocks when opened. It rocks because 2 tiles have been cracked. When the supervisor attended after I complained h said the same thing. The supervisor moved the fridge and adjusted the legs and he did not cause any damaged. I also explained that opposite the fridge is a washing machine again in a tight space and rocks a lot but no tiles have cracked. I will now need to take Domex to court as no offer or solution has been offered. The technician also told me not to raise a complaint and that he will try and fix the damaged. He even gave his personal phone number. This was not investigated when I complained. He also said he is honest and a a Christian implying that I am dishonest as I am not white or Christian. I will be documenting this on social media. Disappointed with the service”

Helpful Report

Posted 1 year ago

Dear Mr Ahmed, We have responded to you in writing explaining that we do not accept liability for the Damage caused. You can of course take this further if you wish. Kind regards Domex Customer Care Team

Posted 1 year ago

“Great service from an exceptionally friendly and skilled professional. Went an extra mile to diagnose a problem. Highly recommended!”

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Posted 1 year ago

Thank you for taking the time to leave Domex your 5* review. We appreciate your recommendation and great to hear your feedback from our engineers visit. Thank you again Domex Customer Care Team

Posted 1 year ago

“Incredible service across the board! From the appointment booking to confirming a date and time to the actual repair, Domex was impressive. Ivo, my repairman was extremely friendly, efficient and informative...in and out in just about an hour. Highly recommend!”

Helpful Report

Posted 1 year ago

Thank you Curtis for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Ivo, your engineer. Its great to hear of you experience from your initial call to Ivo attending, Its great to hear of your recommendation. Thank you. Domex Customer Care Team

Posted 1 year ago

“Fantastic job by Domex. Had an engineer come for a Tumble Dryer repair - kept me up to date with the visit time via text messages. He was very polite and got to work quickly and fixed the issue with the drain system within minutes. Would recommend for any appliance.”

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Posted 1 year ago

Thank you Ven for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Akhil, your engineer. Its great to hear that you would recommend Domex and how you like how we keep our customers up to date. Thank you. Domex Customer Care Team

Posted 1 year ago

“Fast response and excellent engineer who was polite, professional and fast. Couldn’t recommend more highly.”

Helpful Report

Posted 1 year ago

Thank you Jo for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Vadym, your engineer. We are pleased we were able repair your appliance very quickly and to hear of your recommendation for Domex! Thank you again Domex Customer Care Team

Posted 1 year ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews