Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with the motor of my Smeg Fridge freezer. The fridge was not working properly and was making very loud noises. Domex quickly arranged a visit by one of their Engineers, who diagnosed a problem with the motor. A replacement was sourced quickly and today, within less than 3 weeks, the motor was speedily and efficiently replaced by the same engineer.. The Engineer was pleasant helpful and very efficient. I would certainly use Domex again.”

Helpful Report

Posted 1 year ago

Thank you Mena for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vladislav, your engineer. Its great to hear that you would recommend Domex. Thank you. Domex Customer Care Team

Posted 1 year ago

“If I could leave no stars I would! Disgusting service, engineer broke my working appliance that had only been booked in for a broken ice machine. Didn’t tell me the appliance wasn’t working, found out at 10.30 at night when I realised my freezer was defrosting. Lost a whole fridge freezer full of food, had to dash about moving medicines at night as a consequence. Rude customer service, telling me it wasn’t their fault and will not pay any money for the loss of food. AVOID AT ALL COSTS!! Do not use!!!”

Helpful Report

Posted 1 year ago

Dear Mrs Crombie, The appliance was in a state of repair. We did not break the appliance. Your plan under D&G does not cover you for food loss nor would we. The manufacturers user manual states the following "Do not keep sensitive products requiring controlled temperatures (vaccines, heat sensitive medication, medical supplies, etc.) in the refrigerator." I am sorry to hear that you found our explanation above to be rude customer service. Kinds regards Domex Customer Care Team

Posted 1 year ago

“What an incredible service. The engineer Chris, was such a nice chap. Extremely courteous and knowledgeable. I can’t commend him enough!”

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Posted 1 year ago

Thank you John for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Chris, your engineer. I am sure Chris will be happy to read your review and he will appreciate your recommendation for him. Thank you. Domex Customer Care Team

Posted 1 year ago

“Victor was very polite, thorough and knew how to take my hoover washing machine apart and fix it under warranty. His work was clean, tidy and vey meticulous. He sorted out the problem in around 40 minutes and had my washing machine up and running. Highly recommended engineer and extremely polite and helpful.”

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Posted 1 year ago

Thank you Pete for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Victor, your engineer. Victor will be pleased with your review and we are too with your recommendation. Thank you. Domex Customer Care Team

Posted 1 year ago

“My 17-year-old LG Fridge Freezer (side-by-side) was leaking water from the ice dispenser - apart from that everything worked fine. Constantine from Domex was polite, tidy, efficient and very careful when dismantling the front to access the faulty ice path shutter and carry out a repair because spare parts for this model are no longer available. I was given a 11am - 3pm repair slot. He arrived at 12.10pm. I will use Domex again - my next door neighbour had recommended them for their freezer repair.”

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Posted 2 years ago

Thank you John for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Kosta, your engineer. We thank your neighbour for recommending Domex to you Thank you. Domex Customer Care Team

Posted 2 years ago

“The Engineer left within 10 minutes saying he couldn't move the fridge to check out the issue. Very disappointed as we stayed in to wait for the visit and fridge still not working.”

Helpful Report

Posted 2 years ago

Dear Sam, I am sorry that we were not able to carry out a full diagnostic and repair yesterday. I have spoken to the engineer who attended. He says that he the appliance is standing on a slightly raised plinth ( about 2cm ) So not a standard installation. The appliance is an American style Fridge Freezer, which is on wheels. So it is a heavy appliance. He says that the appliance should be lifted off the plinth to be done safely. If he pulls the appliance, when it drops from the plinth it will cause damage to both the fridge and the flooring. The appliance is not integrated , but sits within a frame. To put the appliance back it would need to be lifted back onto the plinth. We can return to help you with the repair , but the appliance would need to be made accessible for us. As per our terms and conditions, we were not able to carry out the diagnostic, so we have not charged you If you are going to look for an alternative repair agent , our advice would be to give them this information to avoid any further disappointment. Kind regards, Domex Customer Care Team

Posted 2 years ago

“We have had a lovely guy out twice to us but he’s solved the problem so helpful so pleased it was him again his name is owais brilliant service 5* from us thanks owais :)”

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Posted 2 years ago

Thank you Pat for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Owais, your engineer. Owais will be pleased to hear of your comments. Thank you. Domex Customer Care Team

Posted 2 years ago

“Very professional and helpful”

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Posted 2 years ago

Thank you Dean for taking the time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 2 years ago

“Kavinga repaired our dishwasher so well. Thoroughly checked why it wasn’t working - is now perfect. Kavinga is very professional and has a friendly easy manner. So pleased! The price was very reasonable and customer service excellent would thoroughly recommend a Domex.”

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Posted 2 years ago

Thank you Christine for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Kavinga, your engineer. Kavinga will be pleased with your comments and we are happy to hear that you would recommend Domex. Thank you. Domex Customer Care Team

Posted 2 years ago

“A wonderful engineer called Andrea working in the Farnborough area came and fixed our washing machine today. Great job, brilliant service and he was very friendly. A++. Thank you Andrea.”

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Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Andrei, your engineer. Its very nice to hear of your comments and I'm sure Andrei will be very pleased. Thank you. Domex Customer Care Team

Posted 2 years ago

“A Domex engineer called Sid visited to carry out a repair, he was one of the politest engineers I have ever met. He knew exactly what he was doing, pinpointed the fault immediately and repaired within minutes-brilliant job. Highly recommend If I could give six stars I would”

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Posted 2 years ago

Thank you Allison for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sid, your engineer. I'm sure Sid will be very pleased with your comments and we thank you for your recommendation. Thank you. Domex Customer Care Team

Posted 2 years ago

“Good Fast Service with No quibbles...”

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Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 2 years ago

“Akhil came to replace on my Blomberg washing machine, job Ref: 22410789, the heater and also pointed out, that I was not unaware of, the rubber seal of my washing machine door which looked very worn. Akhil explained to me in detail on how to take care of my Blomberg washing machine and advised what limescale products remover to use, which I purchased from him. Before going to his next appointment, Akhil put the limescale remover tablet inside my washing machine and he made sure that I understood fully on how to take care of my washing machine. I got an excellent 5 star service from Akhil and he is a brilliant and conscientious engineer.”

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Posted 2 years ago

Thank you Shona for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Akhil, your engineer. We are happy to hear how Akhil performed during your service call and he will appreciate the great feedback from you. Thank you. Domex Customer Care Team

Posted 2 years ago

“Professional , friendly and efficient”

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Posted 2 years ago

Thank you Taimur for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Akhil, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Sid visited today to replace the Door handle on my Beko fridge. He was polite, friendly and efficient and he didn’t waste time chatting, Just got on with the repair and then left. Great.”

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Posted 2 years ago

Thank you Dawn for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sid, your engineer. We are happy to hear of your experience and how Sid performed during your service call. Thank you. Domex Customer Care Team

Posted 2 years ago

“I had my fridge freezer fixed today by Alan found him to be really him friendly and what helped was that he explained what he was doing and what the parts did ref no 22361871”

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Posted 2 years ago

Thank you Penny for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Alan, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Very speedy and efficient customer service. The whole process was very easy in order to get our washing machine fixed. I would go as far as saying that other similar companies should take a look at how Domex do things! A thank you to your engineer Attila for getting repair done! Courteous and professional at all times.”

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Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Attila, your engineer. We are happy to hear how Attila performed and how pleased you are with our service. Thank you. Domex Customer Care Team

Posted 2 years ago

“Kosta V25 Kosta did a very good repair on our Grundig fridge/freezer..it was a tricky job but he worked very hard to fit a new compressor..it is working now..very pleased with this repair..he is friendly polite & very hard working..many thanks for five star service.”

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Posted 2 years ago

Thank you Christobel for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Kosta, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Very good customer service ,dont waste your time like others and arrange the repair in no time fabolous!!”

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Posted 2 years ago

Thank you Saima for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Owais, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Kosta V25 arrived today and within half an hour he had located the problem and resolved the multiple issues. Expert service and polite and friendly. Wonderful.”

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Posted 2 years ago

Thank you Philippa for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Kosta, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews