Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient, turned up when they said, called when they said, polite engineer. They did what they said they would do. Very good customer service.”

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Posted 7 years ago

“Domex came out and diagnosed that my range cooker needed a new induction generator. I paid for the parts and labour up front and they visited to do the repair. I was present during the repair and after around 1.5 hrs I asked them how it was going. I was told fine and that they would be finished in 10 minutes. I popped back after 10mins and found that they had already left, my mobile then rang, they were calling me from their van and told me cooker not fixed and more parts are needed. I rang Domex and they asked me pay for 2 more parts costing hundreds of pounds on top of what I have already paid. I have asked for some clarity over what they had done and for a service report but no one can answer any of my questions and say that there is no service report available. I have spoken to Domex twice now and each time they have promised to get back to me and failed to do so. I am currently left waiting for basic information with no apology or explanation - and still with a cooker that needs fixing....”

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Posted 7 years ago

“They came out very quickly and sent a very knowledgeable and charming engineer who understood my concerns and explained how I could improve the performance. He also corrected my understanding of the various wash cycles. Time will tell if this fixes the issue but today I am very impressed.”

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Posted 7 years ago

“I found Domex online and liked what had been written in the Customer Reviews. They handled the problem with my Range Cooker extremely well. Two Service Engineers had to attend because they had to lift the cooker out to deal with the problem. Both of them were very polite and courteous and dealt with the issue efficiently. I have no problem in recommending Domex. I will definitely be using Domex again for any other issues which may occur.”

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Posted 7 years ago

“Very good customer service - engineer very helpful, efficient and polite.”

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Posted 7 years ago

“superb performance”

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Posted 7 years ago

“We were originally given an appointment one week ahead but due to the engineer finishing his jobs for that day early he came the same day. He was extremely efficient and very polite. Machine fixed instantly and ready for two suitcases of holiday clothes to be washed !”

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Posted 7 years ago

“Extremely helpful and very good service.”

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Posted 7 years ago

“The service as effecicient and reliable, the customer services assistants were polite and helpful and the engineer was also extremely polite, helpful and knowledegable.”

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Posted 7 years ago

“Two DOMEX engineers visited my home to repair my wine fridge. Very thorough review and got it working again. Polite, punctual and professional. Great service.”

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Posted 7 years ago

“Our engineer Vas was great! Very professional, knowledgeable and personable. He fixed our fridge in great time and saved the day. When you have an engineer who is as personable as Vas, it makes the experience great. You can teach most people to be an engineer, but you cant teach someone how to be personable. Great asset to Domex.”

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Posted 7 years ago

“The Domex service technician identified the issues with our oven (very old model) arranged the parts and returned to complete the as scheduled. We are extremely happy with the outcome and would recommend Domex as an outstanding service provider.”

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Posted 7 years ago

“Very pleased with the service engineer who came to repair my Smeg fridge/freezer.”

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Posted 7 years ago

“Very efficient and friendly engineer, sorted the problem quickly and tidily. Gave good advise.”

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Posted 7 years ago

“Very positive experience. Friendly telephone assistance and service engineer - all very efficient too.”

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Posted 7 years ago

“Job Ref.17260864. (KRIS). Arrived at time he said he would. My oven element had broke and was replaced very quick and efficiently. Engineer Kris was very polite, if need be I would definitely use Domex again and would recommend them to anyone.”

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Posted 7 years ago

“Very quick, efficient and polite service. Transparent charges. Recommended.”

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Posted 7 years ago

“The guy was friendly and turned up on time. He was very helpful and explained what was wrong. Unfortunately, my fridge/freezer couldn't be repaired in the end, but it was worth doing and not costly.”

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Posted 7 years ago

“Very professional, quick turnaround and quick replacement ..great service”

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Posted 7 years ago

“Although totally unhappy with the customer service I received from CURRYS & SAMSUNG regarding my one week old fridge-freezer, once I was referred to DOMEX the situation changed. The engineer,Tobias, was excellent, and after having to wait for parts from SAMSUNG for 5 days, returned and methodically and professionally carried out the repairs. 10 out of 10 for DOMEX & Tobias, 2 out of 10 for CURRYS & SAMSUNG”

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Posted 7 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews