Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot rate this Company highly enough. My daughter lives in a second floor London flat within the congestion zone and her 10 year old integrated fridge/freezer stopped working. I drove the one hour journey with a replacement thermostat but it was the wrong part. My attempts were not only unsuccessful but I broke the machine completely! I found the excellent Domex website on line and saw that they had fridge /freezers at competitive prices and also offered a delivery/fitting/disposal service at a reasonable cost which would save me having to try to fit it myself. Having recently experienced difficulty refitting the door on to a replacement, but different brand, integrated washing machine at home, I was concerned about buying a compatible fridge/freezer for my daughter in case the doors did not fit. I need not have worried as the extremely helpful, knowledgeable and professional technical rep I spoke to knew exactly which replacement appliance would fit and offered one at an extremely competitive price, fully fitted. The new appliance was delivered to my daughter this week, well within the time window given, and fitted extremely professionally by the two installers without fuss and very quickly. Both myself and my daughter were extremely impressed with this Company, from their website, talking to the technical rep and the delivery/installation team and completely exceeded our expectations. We will have no hesitation in using them again and recommending them to family and friends.”

Helpful Report

Posted 4 years ago

Hi Robert, Thank you so much for taking the time to leave a review. We are delighted to hear you are so pleased with our service as we all work very hard to ensure a professional and speedy service. Should you ever need our services again, we'll be happy to help again in the future.

Posted 4 years ago

“Customer service”

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Posted 4 years ago

“Alexis repaired our dishwasher which had a complicated electrical fault He was very professional and efficient. Many thanks.”

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Posted 4 years ago

“Very good, the Our issues was dealt quickly. The engineer was careful, thorough and took his time to ensure the problem were ti be solve . Thank you.”

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Posted 4 years ago

“Our issues was dealt quickly, with on a day and time that suited us. The engineer was careful, thorough and took his time to ensure the fault and any others were rectified. Thank you.”

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Posted 4 years ago

“I booked the job online but was able to speak to a customer care operative to clarify everything if needed. Both the booking and the phone call to customer care was quick and efficient. The charges were clearly stated and very reasonable allowing only for a diagnostic visit by the engineer who would then advise if any parts were needed and at what cost or the machine could be repaired without new parts. The charge for carrying out any repairs was very reasonable and is clearly shown when booking a job. The engineer was polite and knowledgeable he also arrived at within time specified at booking. The engineer carried out a diagnostic carefully and without fuss and advised me immediately to effect the necessary repair. This was done quickly and the payment was taken by an app on the engineer’s phone and a receipt provided immediately.”

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Posted 4 years ago

“Andre was very thorough and helpful. He is returning next week with a new door lock for our machine.”

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Posted 4 years ago

“After ringing many places Domex were the only company to say they could come out and fix my gas oven. The young lady on the phone was very helpful and managed to book an engineer for the next day. He was prompt, polite and professional. He fixed the oven within an hour. The price was very reasonable.”

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Posted 4 years ago

“Very helpful engineer ,good job ,Well done Sid .Thanks job no.20431821/17”

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Posted 4 years ago

“A prompt response from a helpful and friendly engineer who quickly resolved the problem .”

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Posted 4 years ago

“This was a visit to address issues with two appliances. Boris was polite and courteous. He communicated well, identifed the problem on my washing machine and fixed the one for the fridge/freezer. A good engineer and hopefully he might be the one who comes to install the new parts on the washing machine”

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Posted 4 years ago

“Fantastic service, Victor was very polite and and thoughtful. Great engineer. He managed to come early too. Would recommend.”

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Posted 4 years ago

“Victor the engineer was fantastic! Job ref 20441826 20401948 .”

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Posted 4 years ago

“Alex came to check out oven last Friday 30th October. Superb customer service. Highly recommend”

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Posted 4 years ago

“Fantastic service!! My engineer, Ivo, was friendly, efficient and safe with his work especially during this pandemic. This is the second time I have used their service and both times have been executed”

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Posted 4 years ago

“Excellent company with prompt service!”

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Posted 4 years ago

“Excellent service over and above what one would normally expect. Best appliance repair service ever!”

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Posted 4 years ago

“Great and efficient service, could not recommend Domex enough - Thankyou”

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Posted 4 years ago

“Fantastic service from this repair company. Appointment made and the communication of arrival and job repair in satisfaction. Friendly and professional engineer made the waiting bearable.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews