Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, engineer Alexis was very polite, and very thorough. Very reasonable charges, except for Rangemaster part. Would definitely use this company again and highly recommend them.”

Helpful Report

Posted 3 years ago

Thank you Mrs Boniface for the glowing 5* review you left for us after your repair today! We are so delighted to hear how happy you were with the service Alexis, one of our fully qualified engineers, provided to you today. We are so pleased to hear you will be using our services again should you have future issues with any of your domestic appliances! Thank you. Domex Customer Care Team

Posted 3 years ago

“Job Reference: 21020364. Adam came to check our washer dryer yesterday. He was very polite, friendly and helpful. Very Covid aware and respectful of distancing.”

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Posted 3 years ago

Thank you for sending through your 5* review for the work completed yesterday on your washer/dryer by Adam, one of our trained engineers. All of our engineers are making sure to be fully Covid aware and following all the strict guidelines to ensure that both our customers and engineers are kept safe at all times. Thank you. Domex Customer Care Team

Posted 3 years ago

“Punctual polite respectful. Knew what was wrong and dealt with it quickly”

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Posted 3 years ago

Thank you Ms Vanner for leaving us a 5* review for the work carried out for you today on your oven. It is so good to hear such amazing feedback from you for Ivo, one of our engineers. Thank you. Domex Customer Care Team

Posted 3 years ago

“the two repair men that came to repair my washing machine were very polite and did the job very efficiently”

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Posted 3 years ago

Thank you Mrs Barmaksiz for leaving us a 5* review for the work carried out by Shiraz and Ceco, two of our engineers. We are delighted that you are so happy with the quality of the work completed for you. Thank you. Domex Customer Care Team

Posted 3 years ago

“Engineer turned up and seems someone in warehouse packed wrong part in right box so repair aborted for another 10 days.... this bit not good 1 star. However Domex have a wonderful man called Sanjay who helped me liaise with my insurer D&G who then replaced washing machine. It wouldn't have happened half as fast without his help so I give top points for Sanjay himself 5 stars. Therefore average it out, 3 stars.”

Helpful Report

Posted 3 years ago

Dear Helen, Thank you for contacting Domex, although we were really disappointed to hear the issue you had with delivery of the incorrect part for your warranty repair. On behalf of the Domex team, I truly do apologise for the inconvenience caused. Thank you, however, for the amazing feedback for one of our team members, Sanjay. It is always great to hear such positive words from our customers and am so pleased he was able to help you rectify your washing machine issue so quickly. Kind regards, Domex Customer Service Team

Posted 3 years ago

“If you pay for a replacement part, keep checking they have ordered it! Their online payment system does not sync with their other systems, so you pay for a service and then left waiting!! DO NOT USE DOMEX, if you value your time! Following their engineer's visit, a new part was required (new element). In order to progress the order they require payment upfront of the part, which is fine. I mentioned to Domex that we will pay for it now, so that they can order it asap;, which they acknowleged and mentioned that the part is out of stock and could take up to 10 days. We paid via the online link they sent and recieved confirmation of payment (around mid December). I then called up in the second week of January to check whether the part had arrived. The Domex Customer Service team said they had no idea that I had paid, because the online link does not sync with the ordering/ job system, whereas if you pay over the phone it does as they manually input.”

Helpful Report

Posted 4 years ago

Dear Mr Dhesi, Thank you for your review, although we are super disappointed to see this has happened. You see, we try extra hard to ensure we provide the best service possible including making My-Repair, our self-help, seamless and intuitive. This helps all our customers have effortless repair. What has happened to you is a very specific set of circumstances which lead us here. You are right to be frustrated and dissatisfied with our service as it took extra 2-3 weeks. Our Head Of Customer Experience, Graham, has already been in touch and offered our sincere apology. We will prioritise your repair now and will ensure offering you the quickest appointment once the part is with us. Crucially, we identified the set of circumstance and we will be adapting our process, including system change, to ensure NO other customers repeat your journey. Benjit, I am sorry for letting you down. I am more disappointed than you are that we let this happen. Equally, I am grateful that you shared your frustration as this helped us improve our process to make it even more robust. Kind Regards, Ross G. CEO & Co-Founder

Posted 4 years ago

“They were able to come a whole week earlier than originally booked in for. Very reliable and Alex, the Engineer, was very polite and absolutely knew what he was doing. The dishwasher was mended in no time. Domex have mended several appliances for me and have always been prompt and got the job done.”

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Posted 4 years ago

“Very professional and speedy service”

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Posted 4 years ago

“Absolutely fantastic service from Domestic and General and DOMEX, quick response, attended the same day. Engineer Yasser was so professional, gave me all the details and advice and dealt with my problem very professionally, thank you very much Yasser. He was able to answer all my questions and queries regarding my problem and beyond. Wore shoe covers and respected my cultural needs in the house. Thank you Mrs Zuhre Omer”

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Posted 4 years ago

“6th January 2021 Great repair on our Blomberg washing machine by your engineer Alexis. Very helpful and the work efficiently done.”

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Posted 4 years ago

“It was easy to book the repair and all charges were clearly explained. Domex were able to provide a repair person the very next day unlike other companies I tried. I loved being able to track my repair person to know when they were going to get to me. The fault was diagnosed quickly and repaired equally quickly right during the first visit.”

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Posted 4 years ago

“Excellent service from Gancho. Called me in advance so Iknew he was on his way, very polite and engaging and although the fault was caused by the previous installer he rectified what he good to bring the appliance back to good working order.”

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Posted 4 years ago

“Excellent service as always. I shall continue to use you when anything goes wrong (although I hope I won't need you) and to recommend you to friends and neighbours.”

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Posted 4 years ago

“I phoned to say my uninsured fridgefreezer wasn't working on 30/12/20 and an engineer, Yasser, visitied first thing on 31/12/20. He followed all of the Covid distancing rules, supplied his ID and made every effort to repair the appliance. When he couldn't do so, he fully explained why and provided useful advice in a professional and friendly manner. No call out charge.”

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Posted 4 years ago

“20511462 -Bobby. Fantastic service by an experienced and professional engineer called Bobby. I managed to crack the oven door glass after trying to remove and replace the door to clean the glass. It looked so easy on you tube! Bobby managed to get the door back on the oven just before Christmas so we could use it and replaced the glass few days later. I will use Domex again for any domestic repairs”

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Posted 4 years ago

“Super communication, prompt and efficient service, very nice engineer, my dryer works again...reasonably priced, too! What more could I want on the 30th of December?”

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Posted 4 years ago

“The engineer Patrick who came to fix our built in oven. He called 30 mins before arriving. He was polite, curtious and very professional. He followed all COVID rules and repaired our cooker.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Had a fault with my Siemens washing machine. Booked an appointment on a Saturday for first working day Monday. Engineer arrived promptly, diagnosed and fixed the fault inside an hour (as he had the part he needed in his van). Can't fault them”

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Posted 4 years ago

“Samsung washing m/c displaying error 'dc' Reported to Samsung UK same day Call from Domex the following day to confirm visit that afternoon Doorlock unit changed by Giacomo in 20 mins. Superb response and service from Domex (and Samsung) Thank you!”

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Posted 4 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews