Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yasser the engineer was excellent- lots of good advice”

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Posted 3 years ago

Thank you Dave for taking time to leave Domex your 5* review! We are so pleased that you are so happy with the work Yasser recently completed for you. Thank you. Domex Customer Care Team

Posted 3 years ago

“Very helpful, on time and great service.”

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Posted 3 years ago

Thank you so much for taking time to leave Domex your 5* review! It is great to hear you are so happy with our service. Thank you. Domex Customer Care Team

Posted 3 years ago

“professional, helpful, on time.”

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Posted 3 years ago

Thank you Dawn for taking time to leave Domex your 5* review! We are so pleased you were so happy with the work which Sid, your engineer, carried out for you today. Thank you. Domex Customer Care Team

Posted 3 years ago

“professional, helpful, on time.”

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Posted 3 years ago

“Fantastic service. Domex Appliance Service Truly recommend.”

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Posted 3 years ago

Thank you Agnieszka for leaving Domex your 5* review! We are so happy to have received your fantastic feedback and delighted to hear that you would recommend our services. Thank you. Domex Customer Care Team

Posted 3 years ago

“My wine chiller had a serious fault. Domex sent an engineer called Yasser to investigate. From start to finish the service he provided was excellent. He arrived on time and showed his pass. He wore covid mask, shoe covers etc. He was friendly, polite and very professional. After systematically inspecting the various chiller parts, he quickly identified the problem. He then fixed it and he was very knowledgeable and clearly skilled in how to do the job. He was considerate with regards to health and safety and cleaned up at the end as well as keeping me briefed throughout the job. The chiller now works without issue. I very highly recommend Yasser.”

Helpful Report

Posted 3 years ago

Thank you Fabio for leaving Domex your 5* review! We are delighted to read your glowing review of the work Yasser recently carried out for you. All of our engineers are trained to deliver top quality service to our customers and we are so pleased to see you have had this experience recently. I will make sure Yasser is aware of your glowing review. Thank you. Domex Customer Care Team

Posted 3 years ago

“Domex ltd what a joke of a company my washing machine has been broken since end of October four different engineers and five appointment visits later today 18th February two new engineers came and leave yet again wivout fixing it using same excuse as the last visit a month ago “wrong parts “ 6 engineers 5 visits 4 months on stil no machine that works infact left washing machine in a worse state than wat it was before as I can’t even shut the door now ????? To be then yet again fobbed off wiv how ther put my “feedback” to one of ther managers Feedback ??? It’s totally wrong”

Helpful Report

Posted 3 years ago

Thank you for your review. We are aware of your complaint. I do know that D&G have been advised through their Service Watch Team. Regarding the repair that is needed (The PCB) I am speaking to our spares team to see if we are able to get the part any sooner (should the repair go ahead). In the mean time, if we need to come and see you about the door to your washing machine, before the PCB arrives, I will arrange this with you. We have not broken your machine. The machine is still in a state of repair. The repair is not completed. I will do what I can for you. I will be in touch with you by Close of business today. Kind regards, Graham (Customer Experience Manager)

Posted 3 years ago

“Yasser. Excellent service. Professional and friendly approach - problem solved - worked very effectively to fix the Fridge/Freezer appliance and explaining things as he worked. Much appreciated. Thank you”

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Posted 3 years ago

Thank you Jacqui for leaving Domex your 5* review! We are so pleased to hear how happy you are with the repair which Yasser carried out for you. We really appreciate the time you have taken to give us your feedback. Thank you. Domex Customer Care Team

Posted 3 years ago

“very happy with Domex repair service . they had appointment available next day, engineer was very proffessional and quickly repaired my washing machine. Pricing very reasonable.”

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Posted 3 years ago

Thank you for leaving Domex your 5* review. We are so pleased to hear how happy you were with the repair to your washing machine. Thank you. Domex Customer Care Team

Posted 3 years ago

“After waiting for spare parts, when they finally came our repair man, Dillon, installed them into our Beko wasing machine professionally and quickly. Was very pleasant to talk to and the appliance is now working perfectly!”

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Posted 3 years ago

Thank you Sidney for leaving Domex your 5* review. We are so pleased to hear that Dillon was able to quickly and efficiently repair your washing machine. I will be sure to pass on your kind words to Dillon. Thank you. Domex Customer Care Team

Posted 3 years ago

“Job ref 21061368 Your engineer was fantastic; working in a pandemic, he was considerate and efficient. I am hoping our problem has been solved. Very impressed by your service.”

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Posted 3 years ago

Thank you for taking time to leave Domex your 5* review! We are so pleased you were happy with the work Alan carried out for you yesterday. I will make sure to pass your kind words on to him. Thank you. Domex Customer Care Team

Posted 3 years ago

“Outstanding customer service on the phone, extremely good engineer who knew what he was doing and who found the faulty part very quickly. He was very polite and efficient, wearing a mask al, the time, social distancing was observed at all times and he sanitised his hands as soon as he arrived. From beginning to end a very good experience, Thank you.”

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Posted 3 years ago

Thank you so much for leaving Domex your 5* review! We are delighted to read the feedback you have sent us and are so happy hear, that from start to finish, your experience with Domex was so positive. I will make sure to pass your amazing feedback to our Customer Services Team as well as Alexis, who was the engineer who completed your repair. Thank you. Domex Customer Care Team

Posted 3 years ago

“Fast efficient service with highly skilled staff”

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Posted 3 years ago

Thank you Pat for taking time to leave Domex a 5* review. We are so pleased you were so happy with the engineer who visited you! Thank you. Domex Customer Care Team

Posted 3 years ago

“Called Domex to fix a problem with my Samsung American-style Fridge Freezer. The engineer, Yasser, was on-time, professional, polite, helpful, clearly knowledgeable and experienced, explained the various issues to me and what he was going to do and fixed the problem quickly and efficiently. Would definitely use Domex again.”

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Posted 3 years ago

Thank you Anthony for taking time to leave Domex your 5* review. We are so happy that Yasser represented Domex in the same way all of our engineers do with their professionalism and knowledge. We are delighted that will using our services again! I will make sure to pass your kind words on to Yasser. Thank you. Domex Customer Care Team

Posted 3 years ago

“Many thanks to the engineer Boris who visited us today and fixed our washing machine. He was very professional, friendly and respectful of COVID precautions. He was very knowledgeable and fixed the problem quickly. Thank you!”

Helpful Report

Posted 3 years ago

Thank you Rosie for leaving Domex your 5* review! We are delighted you are so happy with the repair which Boris completed for you. All of our engineers are adhering to the strict Covid guidelines, so we are pleased you were happy with the precautions Boris took. I will make sure to pass your kind words on to Boris! Thank you. Domex Customer Care Team

Posted 3 years ago

“Thank you. I have had a really great experience with Domex. Everything was really well organised, including the texts and phone call giving me an exact time of arrival. The engineer, Yasser, was friendly and very helpful, wore all the protective clothing and explained everything really well. The price was also very reasonable and now my broken fridge is up and running again.”

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Posted 3 years ago

Thank you Sylvia for taking to leave us a 5* review! We always appreciate hearing back from our customers. I will make sure to pass your amazing feedback on to Yasser. It is great to hear that the top quality training given to our engineers is noticed by our customers. Together with the strict guidelines our engineers are adhering to in order to keep our customers as well as themselves safe means we are able to continue to deliver a top notch service. Thank you. Domex Customer Care Team

Posted 3 years ago

“The engineer Sid was very polite and respectful and explained the issue really well. Told me that parts needed to be ordered which he did straight away and the office would be in touch to book a follow up appointment. Really fast and reliable service!”

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Posted 3 years ago

Thank you Fahad for leaving Domex your 5* review! We are delighted that you were so happy with the repair Sid, your engineer, carried out on your refrigerator yesterday. Please keep us in mind should you need any future repairs on any of your appliances. Thank you. Domex Customer Care Team

Posted 3 years ago

“Professional, helpful and transparent charges”

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Posted 3 years ago

Thank you for leaving your 5* review for Domex! We are so happy to hear we have met your expectations for your recent repair. Thank you. Domex Customer Care Team

Posted 3 years ago

“Our washing machine was tripping the electrical circuit; the engineer visited within a few days of booking and identified the problem on arrival. He had the right parts with him and fixed the machine within an hour. And now it's laundry day again...”

Helpful Report

Posted 3 years ago

Thank you for taking time to leave Domex a 5* review following the repair to your washing machine yesterday. We are so pleased you are so satisfied with your repair and will make sure to pass on your praise to Andrei, our engineer, who visited you yesterday. Thank you. Domex Customer Care Team

Posted 3 years ago

“Called as promised 30 minutes before arrival, courteous, wore a mask, took time to understand issue, then fixed it quickly but efficiently”

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Posted 3 years ago

Thank you Tim for taking time to leave Domex a 5* review following your repair today. We really appreciate hearing feedback from our customers! I will make sure to pass on your appreciation to Victor, our engineer who came to resolve your repair issue today. Thank you. Domex Customer Care Team

Posted 3 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews