Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was very quick and explained the problem in plain English. Was very happy with the service, and would consider recommending them and also using Domex in the future !”

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Posted 8 years ago

“quick appointment, charges reasonable, excellent technician, arrived with prior notification and problem fixed, what more could one ask for?”

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Posted 8 years ago

“Very efficient and quick repair.The engineer was polite and patient and made sure the problem was fixed before he left! Thank you very much”

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Posted 8 years ago

“Kris was incredibly efficient, knowledgeable, professional and I have no hesitation in recommending him...”

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Posted 8 years ago

“I was given the number of Domex when I called my cooker manufacturer regarding a problem. I called, was given a price and an appointment was made. The engineer arrived during the allotment time slot and was very efficient in his work and professional. I would not hesitate to recommend Domex.”

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Posted 8 years ago

“Quick efficient service.”

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Posted 8 years ago

“Took a bit to settle on the final apointment but once the engineer arrived they were very efficient in fixing our oven.”

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Posted 8 years ago

“A very efficient response to my call, and the problem was dealt with in 15 minutes! The engineer was very polite and honest about the problem. A very fair price also - would recommend this company!”

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Posted 8 years ago

“Extremely efficient service. I was offered a same day appointment, the engineer arrived within the allocated time slot, explained the problem and was able to remedy it. I would use this service again.”

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Posted 8 years ago

“Very polite and professional engineers and customer service - both times i used them”

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Posted 8 years ago

Dear Mr Bayolo, Thank you for coming back to us, we do appreciate it! We are also very happy to hear that you were impressed on both occasions. Wish your new fridge to last real long! In case of any other appliance failures, well you know where WE ARE. Thanks again. Domex

Posted 8 years ago

“Great customer service, had an appointment for Tuesday but got squeezed in on Monday which was great and engineer did what he actually needed to do.My washing machine is working again.”

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Posted 8 years ago

“I left a negative review about a hasty workman who didn't fix our problem. But Domex righted the wrong, sent out a guy the next day who spent 90 minutes working to fix our fridge. He did eventually locate the fault and fix it, he was pleasant and professional and the fridge is now cold. I only wish he'd got it right the first time.”

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Posted 8 years ago

Dear Mr & Mrs Adcock, thank you for giving us your feedback. Your experience, albeit not great, only reiterates the fact that we, at Domex, are NOT perfect and are indeed normal human beings who do make mistakes. We are sorry we didn't get it right first time! We did send our engineer back, free of charge, to get to the bottom of the issue and you are right to wish we got it right first time. Looking after YOU, our customer is what we are about! And as long as we are given a second chance we'll better ourselves. Finally, we are here for you and if you do need us again, just give us a buzz. Domex

Posted 8 years ago

“Job reference 162.101.70 - What brilliant and efficient customer service! The online service request was promptly confirmed, the engineer arrived on time, the problem was quickly identified and rectified. @ Chris: Thank you!”

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Posted 8 years ago

“Engineer was efficient , friendly and very professional, rang to confirm arrival time. All in all a Very good service.”

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Posted 8 years ago

“Always efficient on the phone and quick to arrange an appointment. I have used them on several occasions and what I like most is that if the appliance can be repaired, it will be repaired and if not they are quick to let you know. This is the first time I have purchased a new appliance through them and from report of the fault in a 9 year old refrigerator from my tenants, through to inspection, order of a replacement and installation, the process took less than five days including a full weekend. The price for both repair and installation was also extremely competitive”

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Posted 8 years ago

“My tumble dryer stopped working on Saturday night, and I had an important house guest coming to stay on Tuesday, I phoned Domex on Monday morning and the engineer arrived around 3.40pm. He was highly professional and explained the problem in simple language. He had the spares on board and fitted them quickly and efficiently. It seemed like the whole job was completed in less than forty minutes. The price was quite reasonable and I was delighted to have my dryer back in business. I continue to be impressed by Domex.”

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Posted 8 years ago

“Our engineer showed up on time and had the fault fixed in under an hour. He was very polite and gave us some good advice on maintaining our oven. I would highly recommend their services”

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Posted 8 years ago

“They did a great job. Turned up on time, v polite and explained everything they were doing. Would definitely recommend”

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Posted 8 years ago

“Turned up when they said they would. Rang ahead to confirm. Installed new fridge freezer, and took away old one in an hour. Left no mess whatsoever. Not the very cheapest around, but good value for a quality service.”

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Posted 8 years ago

“Very helpful staff answering queries. They kept me updated all the time. The engineers are efficient and friendly, and the charges reasonable for central London.”

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Posted 8 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews