Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Victor arrived promptly , observed all Rules re social distancing and was pleasant and speedy resolved the issue Great Thanks”

Helpful Report

Posted 4 years ago

“No service at all! Engineer came 5 days after I called and told me it was my job to move my 78kg washing machine out of the fitted slot in the kitchen. "get a plumber to do this and call us back once you've done it, lady" were the exact words... not very helpful..”

Helpful Report

Posted 4 years ago

Dear Customer , I made some enquiries re your review and spoke to one of our team who had emailed you the information below. There is one important fact that I wanted to bring to your attention. As you will have noticed, we have not charged you. This is because, if we are not able to access the appliance, as was the case here, we do not charge. The email below does explain in some detail what needs to be done. Kind regards, Graham Hello, Thank you for your feedback. You had a visit by one of our engineers yesterday but unfortunately our engineer was unable to inspect the appliance due to the following problems: 1. Your appliance is not installed in a standard way. The pipes go behind the dishwasher and the cupboard. 2. The Inlet water tap is broken. As a result the engineer can't take the appliance out as he can't disconnect it without causing a flood in your property. While we are happy to repair your appliance, we do not provide plumbing services. I am sorry this did not meet your expectations and we will be happy to come and help you out with your appliance once the plumbing is fixed. Kind Regards, Viktor @ Domex

Posted 4 years ago

“Victor was amazing and far superior to previous engineers from Bosch/Neff.I will be using Domex in future.Victor was polite, showed ID, wore shoe covers and took great care in my kitchen not to damage anything whilst removing my dishwasher.He went above and beyond and was efficient and polite and caring.Fantastic company !”

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Posted 4 years ago

“Fast service, clear pricing, polite engineer and worked in a clean and tidy manner.”

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Posted 4 years ago

“What amazing service. Booked repair on line at 19.50 last night and the engineer arrived at 9.30 this morning! Problem fixed. Thank you Domex.”

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Posted 4 years ago

“Professional from the moment I telephoned to book an engineer to fix our Samsung washing machine. Boris arrived promptly on the morning of the appointment. He was efficient and clearly knew what he was doing. Our washing machine was repaired within 45 minutes. We are very happy with the service we received especially during this Covid-19 crisis.”

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Posted 4 years ago

“I have just started to use D&G after returning to UK. Very impressed from my first call for assistance. 'Phone staff dealt well with all my calls; appointment made within few days, delay with delivery of needed part explained; when engineer came to repair, he was polite and worked well with current 'distancing' issues. Good all 'round service!”

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Posted 4 years ago

“We had excellent, prompt service from Alexis, who came to repair our washer drier. Very friendly and knowledgeable....and he worked brilliantly, and patiently, around the chaos in our kitchen. Thank you! job ref:20100445 4th March 2020.”

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Posted 4 years ago

“Our Engineer Victor was fantastic! He fixed the machine quickly and efficiently. He was extremely polite and courteous. Thank you!”

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Posted 4 years ago

“I reported fault with my electric oven and within 48hrs, Martin (the engineer) was able to come and take a look. He was fix it there and then, the costs seemed very reasonable and the pricing was all explained to me before the visit. Polite and efficient service, I was very happy with my experience.”

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Posted 4 years ago

“Alexis is a very polite and professional technician, although he had to visit on 3 occasions (NOT HIS FAULT) he did leave our dishwasher working perfectly, and was calm throughout what must have been a very frustrating repair, I only wish we could have shook his hand by way of thanks, unfortunately because of Covid19 we couldn't, so thanks very much Alexis, much appreciated from Mr & Mrs Kifford”

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Posted 4 years ago

“Viktor was very polite and professional respecting social distancing at all time and the washer is fixed good job all round”

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Posted 4 years ago

“Great communication and experienced engineers providing friendly and efficient service”

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Posted 4 years ago

“Victor come on time, did a great job, very professional. Highly recommended!!!”

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Posted 4 years ago

“Came on time did a good job and knows what he's doing will recommend service.”

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Posted 4 years ago

“Victor did a great job! All done quickly and cleanly”

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Posted 4 years ago

“20140074 job ref- first class”

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Posted 4 years ago

“Victor from Domex came last Friday to see why the washing machine wasn’t spinning and today 31.03.20 to fix the new mother board to my washing machine. He called me on both occasions to let me know what time he would be arriving, he was very helpful and polite.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are delighted to hear that you are pleased with our washing machine repair service. Please do not hesitate to get in touch if you have any questions - we are more than happy to help. Kind Regards Domex Team

Posted 4 years ago

“I was extremely satisfied with the repair to my washing machine carried out by Domex service engineer, Alexis, recently. Firstly, I was impressed that someone could come out to me on the very day that I reported a fault (I had been told that I would have to wait well over a week, but that was using a different service company). Secondly, Alexis called me, as promised, half an hour before he was due to arrive, and then turned up on the dot. He was very pleasant and polite and carried out the repair quickly and efficiently. I would not hesitate to recommend this company, and Alexis in particular.”

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Posted 4 years ago

“Amazing company my washing machine is happy again repair man was helpful and listen and and answered questions on how to keep my washing working i have been let down by hotpoint and months of having a damaged washing machine now today its back to being a great washing machine thankyou so much i will make sure everyone knows to come to you guys as you get things done you call before you arrive you cantrack driver truly amazing company”

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Posted 4 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews