Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a returning customer and have always received excellent service from Domex.”

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Posted 6 years ago

“From initial call to arranging a date, Domex service has been great. The engineer called ahead of arrival to let me know his eta and was polite and courteous when he came. He informed me of the fault he had repaired on my appliance- in simple terms and asked if I’d had any other issues with the machine. I knew there was and at this point he explained there was another repair needed, for which I was grateful for being informed of. This will now be repaired when the part has arrived with no extra labour charges. Definitely worth the very reasonable labour and parts costs; more cost effective than buying a new appliance! Thanks Domex!”

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Posted 6 years ago

“Always professional and transparent. Their business model of a fixed call out fee and then a choice to proceed based on diagnostic empowers customer and gives DOMEX a USP. Thank you!”

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Posted 6 years ago

“Excellent service, sorted out problem in under an hour, no stress, no fuss and cheap too. Will definitely use again.”

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Posted 6 years ago

“I am a letting agent and Domex are always reliable and professional. Their chap George has just fixed a washing machine for me and was efficient, quick to diagnose the problem and fixed it immediately.”

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Posted 6 years ago

“Very friendy and manage to diagnose the fault.Excellent services.Will use them again.Thank you”

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Posted 6 years ago

“Diagnosed the problem, professional service, report detailing the electrical issue with advice.”

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Posted 6 years ago

“The engineer was very efficient and accurately diagnosed and replaced the faulty part.”

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Posted 7 years ago

“We finally got an engineer that provided us with genuine customer services.”

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Posted 7 years ago

“Really easy to use and so grateful for an engineer to come out over the holidays. Engineer was efficient, friendly and clean. Definitely a company I'll use again and gladly recommend.”

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Posted 7 years ago

“Very good company to use, Claudiu Vila was the engineer who fixed my washing machine he was pleasant and a well manner guy.”

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Posted 7 years ago

“This is the second review I am writing about this company and I have to do it because the situation is becoming worse. I had a problem with DOMEX, because they haven't informed me about additional charges in advance. They said that the repair will be made for free. When I was arranging an engineer appointment, lady from customer services from DOMEX haven't told me, that they may charge me if it is not manufacture fault. I found out that I need to pay when the job was done and the engineer said that we have to pay. So the situation is simple: the company is not providing enough information to customers, so they believe that they can repair their product under the guarantee and in fact they are forcing them to pay for their services. If I knew that, I would book someone else, who is closer and cheaper. Also, recently I was contacted by Managing Director of Domex, who was very unhappy with my first honest review and this is one of the emails he addressed me : "I am surprised that you continue to have the wrong impression and I am disappointed to hear that you believe it’s all our fault. For your information, we spoke to you on two occasions and both were handled by male staff as opposed to female. All you are describing below that we should’ve done i.e. clarifying about charges is BEKO’s contact centre responsibility. This part of the process is not for us to cover. Once we receive service request by them we expect them (as part of the process) to have covered the below, which is why we don’t do it. I can see how this could all be very confusing and still believe that your frustration is with the fact that BEKO (Contact Centre touch point) did not explain to you about the charges. I am not blaming anybody here but just try to clarify for your own benefit." 1. He blames BEKO - manufacturer company for this mistake. Because apparently BEKO was suppose to inform me about the charges. Domex is providing the fixing services, but they blame absolutely another company for it. Apparently you can do it! 2. " For your information, we spoke to you on two occasions and both were handled by male staff as opposed to female. " - I think this sentence is very sexist. I have an issue with DOMEX, because your customer service haven't provided me with right information, not because you are men. How can you blame you customers for speaking to male representatives? That makes you sexist, not me. The customer service representative was a lady, by the way. 3. This company is denying their fault and providing very creative excuses, because they know that they are not informing customers about the charges. Why another company should be responsible for your charges? This is absolutely disrespectful towards your customers. NEVER USE THEM!”

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Posted 7 years ago

Dear Jara, We are sorry to hear that you feel dissatisfied with the experience. We have tried to explain to you that the malfunction of your appliance is as result of external problem i.e. your kitchen sink pipes. The manufacturer of your appliance, provide you with a year warranty for your washing machine. However, they cover repairs that are as result of appliance component breakdown/failure. Any other reasons are expected to be paid by the customer e.g. foreign bodies in pump, incorrect installation, infrastructure issues. If your washing machine failed as result of a faulty pump, this would've been repaired under manufacturer's warranty. The failure of you washing machine was nothing to do with the appliance itself and therefore not covered! Your washing machine is NOT faulty and never has been. It was a blocked drain (part of kitchen plumbing) which was making your appliance fail (preventing your appliance from draining). You do have a fully working machine as result of our engineer's visit and have a good idea where to look should you have similar issues in future. We can see your confusion and disappointment and we only tried to give you more facts which you seem to disregard. You still have warranty for any electrical/mechanical faults with your machine until the end of the 1st year and truly hope you understand the warranty terms now (copy could be found within your paperwork). Regards, Domex

Posted 7 years ago

“Highly professional, efficient, quick and friendly. A brilliant service.”

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Posted 7 years ago

“Excellent, honest, highly professional and friendly service by Alex. Problem identified - problem solved very quickly. Highly recommended”

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Posted 7 years ago

“Easily arranged repair service. Polite staff and problem resolved on the day for reasonable price”

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Posted 7 years ago

“I have been a Domex customer for 12 or so years. I can highly recommend their services, my first contact was with Victor, who addressed some minor issues with my appliances many years ago. Since then I have followed his advice of ensuring my machines are well maintained. This includes, a hot empty wash for my washing machine 90/95 at least once a month to ensure any bacteria/mould is killed. This included using powder rather than liquid or gel in my washing machine. Since gels or liquids can help mould be generated whereas powdered detergents contain elements (usually some beach/surfactants) that keep clean the metal parts of the washing machine preventing mould. Other advice included using separate dishwasher detergent tablets, rinse aid, and salt, to enable the machine to use it’s programming to release agents at the appropriate time (not like the multi tablets). In the same way as the washing machine, I was advised at least one hot more comprehensive empty wash in the dishwasher for the same reasons as for the washing machine. I also tend to buy machines that are mostly mechanical and have least electronic components as failure of those parts is often most expensive and any repair is difficult on electronic parts. I can honestly say thanks to this type of advice my appliances have lasted some 10 years. I have needed the items serviced from time to time, when wearing parts have had issue. I have had a belt replaced on my dryer, I have had paddles replaced on my washing machine, I have had a water hose , replaced on my fridge. I have also had Domex attend two other properties I manage for errors or issues with appliances. I have sought their advice in replacing the two fridge freezers at the end of their life this last year. I have in fact always had Domex replace any end of life appliance in the last 10 years now, due to my excellent experience with them; providing not only extremely high-quality care and repair, but also great value for money on long lasting appliances. Thank you Domex.”

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Posted 7 years ago

“Engineer identified the problem immediately and sorted it within minutes. Friendly, efficient, notified me when he would be arriving. All very good”

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Posted 7 years ago

“Claudiu the Engineer was very polite and very professional. Fixed the problem with my oven efficiently and explained everything that he was doing. Highly recommend!!”

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Posted 7 years ago

“Nick the engineering arrived within the time frame that was given to us, he was helpful and friendly and extremely efficient. The washing machine was fixed very quickly. I am very happy with the service that has been provided by Domex today.”

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Posted 7 years ago

“Very good service. Our engineer Vladimir sorted out the problem very quickly and was very polite & helpful”

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Posted 7 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews