Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,467 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent support and service! Highly recommend!”

Helpful Report

Posted 6 months ago

Dear Jason, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Nick, your engineer. It's great to read that you would recommend Domex! Thank you again. Domex Customer Care Team

Posted 5 months ago

“Very reliable and punctual service.”

Helpful Report

Posted 6 months ago

Dear Sandra, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair. Thank you. Domex Customer Care Team

Posted 5 months ago

“honestly... nightmare from the get go - 3 weeks we are waiting for our washing machine to be fixed. After coming to look at the washing machine to ensure they ordered the correct part to fix it - they have proceeded to order the incorrect part twice... so congratulations on all the smarty pants people working there. we haven't been able to do laundry for 3 weeks, and paying to go to the laundromat, which is now an added expense!”

Helpful Report

Posted 6 months ago

Dear Caitlin, Thank you for your review. I am sorry to hear that you are not happy with our service. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 6 months ago

“My repair was done quickly and efficiently. Lovely engineer called Alan. Very helpful text messages and a friendly call when he was on his way.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Lan, your engineer. It's great to hear of your repair visit and the service provided by Lan. Thank you again. Domex Customer Care Team

Posted 6 months ago

“Very friendly, efficient engineer came to fix my microwave. He was on time and didn't stay long, as the job was done in no time.”

Helpful Report

Posted 6 months ago

Dear Robin, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alex S, your engineer. We are happy to hear how Alex performed and how quickly the job was done. Thank you. Domex Customer Care Team

Posted 6 months ago

“Washing machine defunct Wednesday, reported to LG. Matthew repaired fault. Up and running Friday a.m. very pleased”

Helpful Report

Posted 7 months ago

Dear Kev, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Matthew, your engineer. We are pleased we were able to resolve your problem quickly. Thank you. Domex Customer Care Team

Posted 7 months ago

“First time I have used this Company, would do so again. Very efficient and a very professional engineer.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. It's always nice to hear from a first-time customer and great to know you would use Domex again! Thank you. Domex Customer Care Team

Posted 7 months ago

“Excellent service, great communication, well mannered & polite”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Mustafa, your engineer. We are happy to hear how of the service and professionalism that Mustafa showed. Thank you. Domex Customer Care Team

Posted 7 months ago

“5* Service from the very skilled engineer. We were really impressed by his professionalism, expertise and speed; he was very polite and insisted on putting some blue plastic covers over his clean boots even though I said it was ok to come in without. Highly recommended! 😃”

Helpful Report

Posted 7 months ago

Dear MW, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Akhil, your engineer. We are happy to hear how your visit by Akhil went and great to hear of your recommendation. Thank you. Domex Customer Care Team

Posted 7 months ago

“I was impressed with the prompt communication via text messages and emails. Engineer was polite, took care and made sure everything was 100% before leaving.”

Helpful Report

Posted 7 months ago

Dear Nigel, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sive, your engineer. We are happy to hear about your experience with Sive and that you like how we communicate with our customers. Thank you. Domex Customer Care Team

Posted 7 months ago

“Rare to get an efficient good value service - they identified and fixed the problem with my cooker and keep me up to date with prices and timings”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair. We are thrilled to hear that you had an excellent and professional experience with us and that you like how we keep our customers up to date. Thank you. Domex Customer Care Team

Posted 7 months ago

“Great service, reasonable price, and regular communication in service progress.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Andy, your engineer. We are happy to hear of the service you received and how you like how we keep our customers up to date throughout the repair. Thank you. Domex Customer Care Team

Posted 8 months ago

“I was very impressed with the engineer, who was very knowledgeable, polite and helpful. The price for fixing the appliance was very good value, so it was really worth it to repair. This is the first time I am using Domex and so happy they were recommended by my local hardware store. I am planning to keep using them moving forward. I am very impressed on the service, price the engineer and the customer service.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair. It's nice to hear about your experience using Domex for the first time and the service our team provided. Thank you. Domex Customer Care Team

Posted 8 months ago

“Mark did an amazing Job, fixed my machines lose pip and was so very helpful thank you so much I’m incredibly grateful ☺️”

Helpful Report

Posted 8 months ago

Dear Kerrie, Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Mark, your engineer. It's great to hear of your experience and the helpfulness of Mark. Thank you again. Domex Customer Care Team

Posted 8 months ago

“Good experience. Our engineer, Gancho, was extremely helpful, clear and attentive. He viewed the appliance, explained the issue, ordered the parts and came back a few days later to fix - no issues at all. Very easy process thanks to him. Would recommend.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Gancho, your engineer. We are happy to hear Gancho performed and that you would recommend Domex to others! Thank you. Domex Customer Care Team

Posted 8 months ago

“Excellent clear instruction via txt pre visit. Call out time was reasonable. Engineer was highly skilled, found & fixed the problem efficiently. Good Customer Service skills, respected our property - gave helpful advice and was happy to answer my questions. Excellent Servive thanks.”

Helpful Report

Posted 8 months ago

Dear L A Perry, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair. We are pleased that you like how we inform our customers of updates and of the level of service you received from our team. Thank you. Domex Customer Care Team

Posted 8 months ago

“I will recommend Domex to my friends and family when they have issues with their appliances. My fridge was not cold enough. Domex sorted it within the hour!”

Helpful Report

Posted 8 months ago

Dear Mariam, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair. We are pleased that you would recommend Domex to your family and friends! Thank you. Domex Customer Care Team

Posted 8 months ago

“Great customer service. Kept me well informed on progress and appointments. Engineer arrived at promised time and completed repair efficiently.”

Helpful Report

Posted 8 months ago

Dear Geoffrey, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. Thank you. Domex Customer Care Team

Posted 8 months ago

“Quick service”

Helpful Report

Posted 8 months ago

Dear Belinda, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Mark, your engineer. We are pleased we were able to repair your appliance promptly. Thank you. Domex Customer Care Team

Posted 8 months ago

“Would not recommend this company at all. I'm not sure why Beko use them as a repair company either. I bought a washing machine that didn't wash the clothes from the get go. The first engineer claimed that yes the machine was faulty and that I'd get an uplift number. Called up to replace my machine and get the uplift number. Nope, he put down there was nothing wrong with my machine so I had to log a complaint with Currys. The next guy from Domex walked through my door and it was pretty clear he was going to back his colleague. He said one hair clip and a tiny plastic in the filter was causing the issue and it would have happened on the first wash. That these items were very stuck in the filter and couldn't move with the water flow. When it was put to him that there was nothing there when the last engineer visited and that can't be the issue he started stammering and lying and changing his words to cover himself. They employ a bunch of people who are not trust worthy and he wanted money off me. Truly disgusted with this company. So much so I would never allow their engineers through my door again. Now I'm stuck with a machine that doesn't work. Because this company wanted to make a quick buck off other companies customers.”

Helpful Report

Posted 8 months ago

Thank you for your review. I am sorry to hear that you are not happy with our service. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 8 months ago

Domex Appliance Services is rated 4.8 based on 1,467 reviews