Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited three weeks for appointment. Three days for parts and now I’m being told to wait for another appointment. Could have bought a new washing machine the amount I’ve paid over the years and I would have had it in days. Add launderette fees on top.”

Helpful Report

Posted 4 years ago

Dear Leana, It is frustrating when you have to wait 3 weeks for a repair, which is not even complete. You are right after paying so many years and given that your parts are out of stock, Domestic & General, who are the policy provider and on which behalf we act on, should've given you an alternative resolution. However, our Head of Customer Service Graham, has been in touch and has urged Domestic & General to expedite their resolution. I trust you understand that when Domex is NOT in charge of the decisions, it's very difficult to even influence those. Nevertheless, we are trying hard and hoping to achieve a solution which you'll be delighted by. Kind Regards, Ross G. CEO & Co-Founder

Posted 4 years ago

“Gabon was fantastic. He came round today to fix our washing machine. He arrived on time, was super friendly, professional and completed the job quickly and efficiently. He also complied with COVID-19 guidelines. He is an asset to Domex.”

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Posted 4 years ago

“Florin was an absolute professional. He phoned as promised and attended on time complying with all current covid requirements. He ran through diagnostics. After that he provided honest and very professional advice. Despite my washing machine gone beyond repair I'm quite happy with the service both from Domex online and Florin. Recommend 👍”

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Posted 4 years ago

“We were very impressed with Daniel who repaired are fridge.He was very professional and polite. Thank you”

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Posted 4 years ago

“Job ref: 20390072 Engineer Vlady Absolutely brilliant engineer did a fantastic job my freezer was repaired efficiently and I am completely satisfied. Highly recommend Vlady from Domex.”

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Posted 4 years ago

“Youre engineer Alexis was called out to cure problem with lack of detergent during the wash. He was very pleasant and efficient,the repair was carried out quickly with no fuss. I was very pleased with the whole visit plus we reported the fault 30-09-20 and the visit was carried within the time limit given on1-10-20, very pleased.”

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Posted 4 years ago

“The engineer Boris was very knowledgeable and took time to explain the problem,repair the appliance and make sure it was working correctly. It was a very satisfactory and I would have no hesitation in using your company again D Smith Job ref 203390359”

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Posted 4 years ago

“Very pleased. The engineer, Erjon, was very thorough and polite. He explained all and found the problem with our wash machine. Excellent Service.”

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Posted 4 years ago

“everything was right.. Alexis phoned first then arrived within 1/2 hour. put his overshoes on and sanitised himself. very smartly dressed, polite and friendly. Had the right parts with him. Fixed the machine and put it back. Very impresive service all round”

Helpful Report

Posted 4 years ago

“Exceptional from start to finish. Needed my electric oven repaired and chose Domex based on reviews. Booking a service was simple. They were very clear on process and (fair) pricing. Repairer arrived within allotted slot, explained the issue with my oven and fixed on the spot in double-quick time. Payment was exactly as promised with no hidden surprises. Highly recommended and will definitely use again.”

Helpful Report

Posted 4 years ago

“Excellent. I felt confident with the skilled engineers. They explained the problem and how it was resolved. The pricing system was fair and clearly explained. My initial phone contact was pleasant , polite and professional keeping me updated.”

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Posted 4 years ago

“A first class service arrived when the said they would fixed problem,explained what was wrong with Microwave.”

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Posted 4 years ago

“Fantastic service and easy to book. I would highly recommend this company. The engineer was friendly, knowledgeable, patient and very honest only charging for the call out. We had an issue with our washing machine which we wanted to check. Whilst he was not able to find any faults, the fact he checked the machine and provided some suggestions to prevent future problems has saved us money in terms of not having to go out and buy a new machine.”

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Posted 4 years ago

“It was a successful repair even if it was an anxious moment whether the engineer had time to do it or not so I was over the moon after being without a fridge for over a week.”

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Posted 4 years ago

“Delighted with this service. My engineer Andrei was so polite and courteous. He was determined to get to the bottom of the issues with my machine and took time to ensure he had solved the problem. My machine when new, was very high quality and expensive. I am delighted to have it back working as well as ever and not to have to buy a new one. Thanks for sticking at it Andrei! Can't recommend you, and Domex highly enough.”

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Posted 4 years ago

“Helpful friendly and professional and saved me from purchasing a costly washing dryer and was repaired”

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Posted 4 years ago

“I do t think I ever was so happy with the service I received. The man that came to sort out my machine was just awesome. Polite, funny and professional. If all your engineers are like SVET then we'll done if not then SVET can train them how to provide excellent service. Definitely and highly recommend Domex appliances. Thank you again”

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Posted 4 years ago

“Venko the plumber who fixed our machine was great! He took appropriate measures during this pandemic and was quick at figuring out the problem and fixing it with great ease. Thank you so much!”

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Posted 4 years ago

“I was astounded by the care and attention they gave to repairing my washing machine. I believe the engineer's name is Alex Dragmea. you should be proud of him, he went above and beyond expectations.”

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Posted 4 years ago

“JOB 20341846. Quick and efficient repair. Very satisfied.”

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Posted 4 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews