Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,472 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,472 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was contacted by engineer forming if eta. He was efficient and through. Sorted out the problem straight away.”

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Posted 9 years ago

“From John: First rate service throughout for a repair to our Smeg cooker.”

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Posted 9 years ago

“The engineer was very polite and knowledgeable in resolving the problem.”

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Posted 9 years ago

“I phoned at 8:30 this morning thinking 4 days before Christmas I would never get my oven fixed, but 3 hours later it was repaired and all sorted. Absolutely fantastic service and all staff are always very nice, friendly and polite. Thank you so much, you have saved our Christams.”

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Posted 9 years ago

Dear Jan, in the current exceptionally busy time same day response is more of an exception but we do aim to reach every customer within 48 hours. We are delighted to see you "ready" for Xmas cooking and from all at Domex wish you Merry Xmas and Happy 2016. Regards, Domex

Posted 9 years ago

“Outstanding service, engineer very patient and understaninding. Service was second to none, brilliant.”

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Posted 9 years ago

“Fantastic. Speedy efficient service for our Beko cooker. From first phone call to very satisfied customer in just 3 days and just before Christmas. Thank you so much.”

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Posted 9 years ago

“Took a little longer to get an appointment than I'd prefer but customer service was ace and the engineer was a dream. Would definitely use them again.”

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Posted 9 years ago

Dear Vinay, Thank you for your kind words. You are right the lead time for your appointment is unusual for us but it is exceptionally busy at present. I'm glad though that you pleased with everyone involved and most importantly your Lamona oven is ready for use! Regards Domex

Posted 9 years ago

“Transparent costs and very efficient service - problems with my main oven were diagnosed on the first visit and a fixed price repair then quoted for the second. The engineer was very polite and explained everything both in terms of the problem and the fix. Very impressed, will use again and recommend to others. Thank you Domex.”

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Posted 9 years ago

Steve, You are right, we have always been and always will be transparent and upfront with our customers - part of our values. We are delighted to see that you were impressed by our engineer too, everyone here works really hard for that and it is very rewarding to see your feedback. Thank you! Regards, Ross

Posted 9 years ago

“I am glad my service engineer came as he gave me some valuable safety advice of which I didn't anything about regarding carbon monoxide and ventilation etc. I have passed these details on to my landlady so she can make the necessary changes and adjustments. Its always great when you get someone that is not only qualified but actually knows what they are doing. I would definitely choose Domex if I ever need to install or have an appliance repaired. The service I received was exemplary and I highly recommend and trust Domex over anyone else. Maria”

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Posted 9 years ago

“Very well-run operation, from initial phone contact to finished job: charges transparent and reasonable.”

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Posted 9 years ago

“The phone support and service engineers from Domex were friendly and very professional. Excellent service.”

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Posted 9 years ago

Dear James, It's great that our service lived up to and even exceeded your expectations. Most importantly your Grundig washing machine is up and running again. Thank you for you kind feedback and we look forward to being of assistance as and when needed. Regards Domex

Posted 9 years ago

“Excellent customer service. Engineer didn't give up despite the age of my appliance and ultimately saved me hundreds of pounds in unnecessarily buying a new fridge. Very impressed with the booking system and provision of a very clear quote for parts and labour for the customer to help the customer decide whether to proceed.”

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Posted 9 years ago

Dear Harvey, Thank you for your kind feedback and you are right, we have always been, are and will be transparent and straightforward with our customers. Honesty is one of our core values. Glad we saved you some money too and look forward to being of service in future. Regards, Domex

Posted 9 years ago

“They were very quick and efficient in getting an engineer to come and diagnose the problem. Followed up prompty by an email from customer service to confirm the parts ordered & price, booked the engineer to come and repair. Very polite and thorough engineer, did a good job. Would most definitely use again and would recommend.”

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Posted 9 years ago

Dear Sonia, We are pleased to have been able to sort your Hotpoint Cooker and in time for Xmas and look forward to helping you in future as well. You also have the 12 months guarantee on the parts we fitted so rest assured! Regards, Domex

Posted 9 years ago

“The appointment was easy to book, the engineer arrived on time and did the work on the gas cooker with a minimum of fuss. An excellent performance in every respect and we will call on Domex again should any other appliance develop a fault.”

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Posted 9 years ago

Dear Mrs Harvey, thank you for taking the time and giving us your feedback. We are delighted that you are pleased with the service and even more so that your cooker is "ready" for the festive period ahead. Thank you. Regards Domex

Posted 9 years ago

“Excellent customer service from the admin team. The engineer was very polite, always arrived when he was scheduled to arrive, contacting me prior to arriving to ensure someone was home. Fixed out dishwasher even though one problem led to another. Excellent value for money, we will certainly be contacting them again should the need arise.”

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Posted 9 years ago

Lindsey, Thank you for your kind feedback and we are glad to hear that you were pleased with our service from start to finish. Most importantly your Fisher & Paykel dishwasher is now up and running. See you next time! Regards Domex

Posted 9 years ago

“The engineer was very professional and efficient. The customer service team were again, friendly and helpful. A good experience, I'd recommend this company.”

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Posted 9 years ago

“The engineer was very friendly and professional. He exceeded customer service. I will definitely use Domex in the future.”

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Posted 9 years ago

“Excellent,efficient service from start to finish with repair to my hob. Many thanks.”

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Posted 9 years ago

Dear Mrs Foley, Thank you for your time giving us your honest feedback. While the repair to your hob was cover by Beko's 1 year warranty, you can expect the same level of service once it's out of warranty. So just retain our details and we'll be delighted to be of your assistance in future. Regards Domex

Posted 9 years ago

“Very impressed with the service. The engineer was profesional and friendly. He fixed my dryer on the spot and very quickly.”

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Posted 9 years ago

Dear James, Thank you for your time to provide us with your feedback and we are glad your Beko Dryer is up and running again, especially in this time of the year. Though this repair was covered by Beko, in future you know where to go! Regards, Domex

Posted 9 years ago

“This is the second time I have used Domex. The first time was to repair my oven and this time to repair my washing machine. The admin staff are very polite and efficient, the engineers were both very capable and explained and fixed the problem quickly and their pricing is very reasonable and transparent. Sarah, Central London”

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Posted 9 years ago

Dear Sarah, Thank you for your kind feedback and more importantly for coming back to us, we do appreciate it! We try to be efficient so we can pass the savings to our customers like you. Thanks again and we look forward to being of assistance again. Domex

Posted 9 years ago

Domex Appliance Services is rated 4.8 based on 1,472 reviews