Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very quick and efficient in getting an engineer to come and diagnose the problem. Followed up prompty by an email from customer service to confirm the parts ordered & price, booked the engineer to come and repair. Very polite and thorough engineer, did a good job. Would most definitely use again and would recommend.”

Helpful Report

Posted 8 years ago

Dear Sonia, We are pleased to have been able to sort your Hotpoint Cooker and in time for Xmas and look forward to helping you in future as well. You also have the 12 months guarantee on the parts we fitted so rest assured! Regards, Domex

Posted 8 years ago

“The appointment was easy to book, the engineer arrived on time and did the work on the gas cooker with a minimum of fuss. An excellent performance in every respect and we will call on Domex again should any other appliance develop a fault.”

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Posted 8 years ago

Dear Mrs Harvey, thank you for taking the time and giving us your feedback. We are delighted that you are pleased with the service and even more so that your cooker is "ready" for the festive period ahead. Thank you. Regards Domex

Posted 8 years ago

“Excellent customer service from the admin team. The engineer was very polite, always arrived when he was scheduled to arrive, contacting me prior to arriving to ensure someone was home. Fixed out dishwasher even though one problem led to another. Excellent value for money, we will certainly be contacting them again should the need arise.”

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Posted 8 years ago

Lindsey, Thank you for your kind feedback and we are glad to hear that you were pleased with our service from start to finish. Most importantly your Fisher & Paykel dishwasher is now up and running. See you next time! Regards Domex

Posted 8 years ago

“The engineer was very professional and efficient. The customer service team were again, friendly and helpful. A good experience, I'd recommend this company.”

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Posted 8 years ago

“The engineer was very friendly and professional. He exceeded customer service. I will definitely use Domex in the future.”

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Posted 8 years ago

“Excellent,efficient service from start to finish with repair to my hob. Many thanks.”

Helpful Report

Posted 9 years ago

Dear Mrs Foley, Thank you for your time giving us your honest feedback. While the repair to your hob was cover by Beko's 1 year warranty, you can expect the same level of service once it's out of warranty. So just retain our details and we'll be delighted to be of your assistance in future. Regards Domex

Posted 9 years ago

“Very impressed with the service. The engineer was profesional and friendly. He fixed my dryer on the spot and very quickly.”

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Posted 9 years ago

Dear James, Thank you for your time to provide us with your feedback and we are glad your Beko Dryer is up and running again, especially in this time of the year. Though this repair was covered by Beko, in future you know where to go! Regards, Domex

Posted 9 years ago

“This is the second time I have used Domex. The first time was to repair my oven and this time to repair my washing machine. The admin staff are very polite and efficient, the engineers were both very capable and explained and fixed the problem quickly and their pricing is very reasonable and transparent. Sarah, Central London”

Helpful Report

Posted 9 years ago

Dear Sarah, Thank you for your kind feedback and more importantly for coming back to us, we do appreciate it! We try to be efficient so we can pass the savings to our customers like you. Thanks again and we look forward to being of assistance again. Domex

Posted 9 years ago

“Two of my cooker's elements were broken and Domex was able to fix it on the spot, doing an excellent job at a reasonable price. The technician was extremely polite and helpful and clearly knew what he was doing.”

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Posted 9 years ago

“Excellent service and friendly, efficient, trustworthy engineer.”

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Posted 9 years ago

“The service is perfect I would not use another company and would recommend this company to ALL!”

Helpful Report

Posted 9 years ago

Dear Leonard, Thank you for your kind feedback and your upfront loyalty. In return we promise to deliver same level of service in future. Regards, Domex

Posted 9 years ago

“Excellent, very efficient, polite and courteous. I would use Domex again and recommend the too.”

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Posted 9 years ago

“I wouldn't hesitate in recommending Domex - they were incredibly efficient and capable and their manner from the phone reps right through to the Engineers was extremely warm and helpful. Excellent.”

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Posted 9 years ago

“A big thank you to the engineer that came out to repair my mother's oven this morning. How efficient are you!!!! Very impressed. Will definitely use this company again, great service.”

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Posted 9 years ago

“The Domex engineer that came to fix my washing machine, he was quick and efficient. His manners were very good, he is à credit to you company. Job Ref:15431078”

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Posted 9 years ago

“We rent our property and our Smeg cooker is old but we loved it and don't want to replace it. When there was a fault, we had British Gas Homecare check it out and they informed our tenants that the part was not longer available. I did some research (asked Google) and found Domex. Over the phone, I organised an appointment, an engineer went round and replaced the broken part. Job done!! So grateful that I do not have to replace my beloved oven/cooker! The whole process from start to finish was easy and everyone I spoke to was so pleasant and helpful!! Highly recommended!”

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Posted 9 years ago

“I had a problem with our Samsung washer/dryer. Samsung organised the call out via Domex. The service was excellent. The serviceman was very polite, explained what the problem was and even how the machines works!! He was here less than an hour in total even though the problem was quite technical. Problem solved! Great service!”

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Posted 9 years ago

“Thank you very much, A thoroughly satisfying experience from the initial phone-call to the completed repair. Extremely polite, helpful and efficient customer service personnel and technicians. Will definitely recommend your company and come back again if needed in the future.”

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Posted 9 years ago

“This was a problem with a Smeg oven. The customer service person when I first called was very pleasant. There were no available appointments for a few days, which was understandable, but it was disappointing that the appointment was cancelled the day before - and there was nothing available for another full week. However, apart from that, everything was very good. The time slot (12-4) was reasonable and, as arranged, the engineer called half an hour before arrival. He was polite and, more important, diagnosed the problem quickly and had the part required in his van. So, all in all I would recommend the service.”

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Posted 9 years ago

“I have used this company to fix my 21 year old gas cooker. They no longer make this type of cooker, and I am rather fond of it! However it eventually developed a fault, and through googling the name of the oven, I discovered Domex were the relevant engineers. I was pleasantly surprised to find that their customer service was very good, end of a very high standard. The engineer who was sent was prompt, polite, and very knowledgeable. They went the extra mile to find a spare part for my ancient cooker, and then came back in a timely fashion and fitted it perfectly. Not only this but the engineer also found that our gas meter outside had developed a leak, so we are more than impressed with them . Can't recommend them highly enough.”

Helpful Report

Posted 9 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews