Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,468 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service the engineer was very helpful”

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Posted 2 years ago

Thank you Darren for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Vladislav, your engineer. Its nice to hear how helpful Vladislav was. Thank you. Domex Customer Care Team

Posted 2 years ago

“Great service from Domex fixing my fridge: very efficient, prompt, helpful and reasonably priced. Giacomo was so professional, knowledgeable, courteous, great at letting me know what time he was arriving, explaining the problem and the solution, and leaving my kitchen absolutely immaculate. Very highly recommend.”

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Posted 2 years ago

Thank you Lynda for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Giacomo, your engineer. We are pleased to hear your comments about Giacomo and comments like yours are why is gets the awards and acknowledgements that he does. We are also thankful that you would recommend Domex. Thank you. Domex Customer Care Team

Posted 2 years ago

“Fast, efficient, friendly and practical service repair. Even without all the necessary repair items, Vadim the engineer, was able to undertake an excellent repair. 5 stars!”

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Posted 2 years ago

Thank you Stephen for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vadym, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Very quick and easy booking process and Serhii, the fantastic engineer was so amazing and helpful!”

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Posted 2 years ago

Thank you Ifraa for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Serhii, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“I’m very satisfied with this company,very good communication,solved my problem in 24 hours.Very nice stuff.thank you”

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Posted 2 years ago

Thank you, Ivanna for taking the time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 2 years ago

“Darius arrived and fixed my broken oven efficiently and with minimum disruption. Great sense if humour too.”

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Posted 2 years ago

Thank you Diane for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Darius, your engineer. We will add comedian to Darius' skill set :) Thank you. Domex Customer Care Team

Posted 2 years ago

“Dealt with the issue an a timely and professional manner. Went over and above.”

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Posted 2 years ago

Thank you Dee for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair. Thank you. Domex Customer Care Team

Posted 2 years ago

“Domex are very efficient. Helpful info on website and keep me bang up to date via text, regarding progress and repair visits.”

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Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Ferhan, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“The operative, Sezhii was master of trade. Quick, efficient and explained all my questions without fuss. Top Top service.”

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Posted 2 years ago

Thank you Peter for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Sehii, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Would highly recommend Vlady knew the problem with the fridge freezer then showed me how he would resolve the problem”

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Posted 2 years ago

Thank you Michelle for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Vlady, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Very well presented and polite young man even put coverings on his shoes and gloves on his hands my wife was very impressed”

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Posted 2 years ago

Thank you Eddie for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair. Thank you. Domex Customer Care Team

Posted 2 years ago

“Extremely reactive and managed to give us an appointment within 3 hours. The engineer Darius was extremely courteous and explained in detail the problem and fix he applied. He also provided some advise on what we could do to ensure similar issues do not reoccur.”

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Posted 2 years ago

Thank you, Amit for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Darius, your engineer. It's nice to hear that Darius gave you further advice if you have any further issues. Thank you. Domex Customer Care Team

Posted 2 years ago

“Samsung Heat Pump Dryer. Quick turnaround from booking the engineer, the visit, the communication prior, the knowledge and experience of the engineer on all Samsung related equipment and the follow up call. Well done.”

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Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 2 years ago

“Xcellent service and repair Man Came out quick to do repair”

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Posted 2 years ago

Thank you Dorothy for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Matthew, your engineer. We are pleased we were able to repair your appliance very quickly. Thank you. Domex Customer Care Team

Posted 2 years ago

“The engineer, Vadim, who fixed my washing machine is a credit to the company. Highly skilled, polite and well presented.”

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Posted 2 years ago

Thank you Pamela for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair, completed by Vadym, your engineer. Thank you. Domex Customer Care Tea

Posted 2 years ago

“Brilliant professional service - Vadim solved problem with fridge-freezer in minutes.”

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Posted 2 years ago

Thank you Roger for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vadym, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Amazing service and on time”

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Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Nick, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“My Fridge Freezer has been making a loud annoying noise. The Domex Engineer ( called Vlady), arrived on time and got straight on with fixing the problem. He was very professional and explained what he had done to rectify the issue. Fridge Freezer is now working properly- Job done. Thank you Vlady & Domex.”

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Posted 2 years ago

Thank you, Indi for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Vladislav, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Giacomo came to fix our wine fridge that wasn't working due to an empty gas tank and some leaky pipes. He provided great service - very professional, efficient, and pleasant to deal with. The fridge works well now and the one year guarantee they provided afterwards is nice to have. Thank you Giacomo for coming to fix our fridge so quickly!”

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Posted 2 years ago

Thank you Marco for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Giacomo, your engineer. We are pleased we were able to repair your appliance very quickly Thank you. Domex Customer Care Team

Posted 2 years ago

“The process is systemically slow. I booked an engineer and paid an extra £10 for a next day appointment stating the model and that a new tumble dryer belt was likely needed. The engineer was polite, competent and orderly, but he didn't have the tumble dryer belt and I would be contacted. The quote for the part took 24 hours to appear - first day wasted. Then you have to pay up front for the remainder and THEN they order the part. The part took another 2 days and only then was I able to book an appointment. The closest appointment was in eight days! I am not at all happy with this!”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you are not happy with our service. We have telephoned and left you a message. We are now able to offer you a sooner visit as we put your visit on our cancellations list. Please can you call 0330 210 2100 at your earliest convenience and a member of the team will reschedule your service call. Thank you. Domex Customer Care Team

Posted 2 years ago

Domex Appliance Services is rated 4.8 based on 1,468 reviews