Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't know who Domex were till last year when I was referred to them by the extended warranty people for my washing machine. The engineer last year was fantastic: polite and efficient and job done quickly. Recently I've used them again for a dishwasher. Same experience: great people on the phones, great engineers. They even phoned as they had a cancellation and an engineer was able to come out almost immediately. A lot of companies could learn a lot from following the Domex way of working: excellent customer satisfaction and service. Thanks!”

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Posted 8 years ago

“Really excellent service from start to finish. The telephonist was courteous and efficient and I received text confirmation of the appointment almost immediately. The repair visit took place within three days. The engineer phoned half an hour before the visit as promised. He was very polite and considerate, knew his business and carried out the repair with the minimum of fuss. Overall a refreshingly positive experience for the customer. I would definitely use them again.”

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Posted 8 years ago

“Service was good from initial call to service department to engineer turning up and completing the job. He rang in advance to say he was on the way. He was polite, efficient and informative. Most importantly, he fixed the dishwasher and checked it thoroughly. The whole service has been good - didn't have to wait too long for an appointment which was great. Thank you.”

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Posted 8 years ago

“the job reference was 16110872 on 11/03/2016. I' am very happy with the services that I received with you. your engineer was quick very professional. He calls me before he reach my house to confirm that he was on the way to coming for the job. and after the job, he explain everything that I have to know. and responded to all my questions. the customers services are very professional as well. the send me a text message to confirm the appointment and call me the day off the appointment if the engineer is can't get out of me on the phone.”

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Posted 8 years ago

“Excellent service from the beginning - from a swift and highly efficient visit of the engineer, to the order and installation of our new fridge freezer. Professional, courteous and highly efficient service. I would highly recommend you to all. With grateful thanks. Mary Jo Martin. W5”

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Posted 8 years ago

“Until yesterday i had never heard of Domex. My experience in using their services has been superb. The Engineer turned up on time, was very polite and friendly, went to great lengths to explain the problem with the oven and then took great pains to make sure that the repair was successful. Although i have as yet to test the oven properly (cook something) I am confident that it will be o k. I can highly recommend Domex.”

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Posted 8 years ago

“Easy to book on the website, customer service call back to confirm booking within two hours of booking. Service delivered quickly and efficiently ,”

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Posted 8 years ago

“Most impressed with the efficiency and competence of both customer service and the engineer who fixed our cooktop and oven ! I would highly recommend them to a friend.”

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Posted 8 years ago

“There was a fault with my freezer & It would have been very costly if every thing had to be thrown away. Because of Domex's quick response , same day appointment contents were ok. Polite & efficient engeneer.”

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Posted 8 years ago

Dear Vera, Great to hear that we contributed towards some saving and more importantly got your Fridge Freezer working. Thank you for your feedback and hope to be of service in future. Regards, Domex

Posted 8 years ago

“My freezer started to fail, and after a lot of phone calls and failing to secure a company that could respond within a normal frame of time, apart from charging a lot more than Domex. I was lucky enough to come across this company on line. I'm so glad I did. I emailed late on a Friday night making an appointment, which was confirmed the following morning by email. The engineers arrived on time, were brilliant, and solved the issues very quickly with the minimum amount of fuss. I really can't rate this company highly enough. In this day and age its difficult to get such good customer service at a reasonable cost and within a very fast time. Brilliant, if you need them, use them, you won't be disappointed.”

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Posted 8 years ago

Dear Ms Lysons, Thank you for your very kind words! We, all here at Domex, are indeed trying very hard to deliver an exceptional customer service and delighted customers and hearing their feedback is what we strive for. Thank you.

Posted 8 years ago

“Brilliant service delivered with ease and smile. Thank you.”

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Posted 8 years ago

“Nothing but praise for excellent quality of service at a reasonable price.”

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Posted 8 years ago

“Domex came to repair my cooker yesterday, I was very pleased with the service. Very friendly and polite. Brilliant !”

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Posted 8 years ago

“They gave me a clear price, cheaper than their rivals, a great choice of time slots, starting the next day, rang me to say they were on their way, turned up on time, were polite, friendly and helpful. Just great”

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Posted 8 years ago

“The engineer rang me at 8 AM by 9 the job was done and very well done”

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Posted 8 years ago

“Unbelievable service. Rang at 9am. Job repaired within five hours.”

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Posted 8 years ago

“Very efficient, phoned half an hour before they came and were very friendly and flexible. The engineers were lovely and helpful and fixed the machine very quickly”

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Posted 8 years ago

“The company was sent to repair a SMEG oven which was still under warranty. They contacted me within a few hours and at the end of the day and fixed an appointment for the next day . The engineer was courteous and efficient. When fixing the thermostat switch which had lost a nut, he checked the function switch and tightened the nuts on it too as he noticed they were loose. He replaced a heating element and checked everything was working before he left. He had to take the oven out of its housing to unplug it but even then he completed the work in just under 30 minutes. Thank you!”

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Posted 8 years ago

“Excellent service! Phone service was very efficient. The technician was incredibly helpful and gave me plenty of tips in regards to prolonging the life of my dishwasher and how to make it work most effectively. I would highly recommend dome-x!”

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Posted 8 years ago

“Very efficient. Mended my dishwasher explained everything in simple terms. Would use again”

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Posted 8 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews