Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,469 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and efficient”

Helpful Report

Posted 4 years ago

“Very clear and informative when scheduling an appointment. Aware of the charges and any charges that would incur. Engineer was super friendly, showed me his ID without even asking, wore PPE and kept his distance. Diagnose the problems and informed me of the charges and repaired!”

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Posted 4 years ago

“I have previously used Domestic & General to repair my fridge, but I can honestly say I will never use that service again because Domex has proven to be a far better appliance service company. Knowledgeable, professional and polite engineers, transparent costs, efficient and polite customer service and money well spent. From personal experience, I would advise anyone not to waste your time and money going elsewhere and make the call to Domex. I wish I had known about this company sooner.”

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Posted 4 years ago

“Just had my cooker repaired by Domex by a guy called Peter. What a great job Peter did, really polite wore a mask and offered to put covers on his shoes. He cleared up after himself and did a brilliant repair. I would highly recommend this company to anyone.”

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Posted 4 years ago

“On the evening of the 14th December 2020 my Lamona built in oven ceased to work leaving me frustrated and anxious that it may not be available for the Christmas period. On the morning of the following day I telephoned Domex explaining my predicament. Engineer Andrai (my spelling) arrived putting me at ease. Within a remarkably short space of time he had replaced the offending part rendering my oven usable once more. Excellent service. Well done. Oh! yes, it was repaired at an affordable price.”

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Posted 4 years ago

“The engineer for our Hoover washing machine was dealt with efficiently and he was very helpful. Thank you.”

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Posted 4 years ago

“The engineer was very courteous and identified the fault quickly. The spare part was ordered and the engineer returned within two days to fit the part. Repair to washing machine completed effectively.”

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Posted 4 years ago

“Our Domex engineer was brilliant, he could not do enough, did an excellent job was very polite, professional and safe. Would highly recommend and use again.”

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Posted 4 years ago

“Alex was professional, efficient, friendly and did a great job in very good time. Customer service from booking to repair and payment was smooth and super efficient. Thanks so much! I will recommend for sure :)”

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Posted 4 years ago

“Daniel was an professional service engineer. He was punctual and highly accurate in his diagnosis. He assessed fridge and gave good after care advice. Also excellent customer service and communication. from I booked an appointment . I would recommend Domex.!!!”

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Posted 4 years ago

“Very punctual, efficient service from a competent engineer. Would recommend DOMEX.”

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Posted 4 years ago

“Very quick service , by an outstanding engineer. Very polite and COVID safe.”

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Posted 4 years ago

“Had engineers out three times in the space of one month to repair our dishwasher. On the second occasion, engineer arrived with the wrong parts and so had to delay fixing the machine. Eventually, the dishwasher was fixed, however in the process the same engineer did not put the machine back in it’s original position, causing damage to the integrated door and the plinth below, which was not fixed properly and now means that it keeps dropping onto our feet! Far from ideal for my live-in 86 year old mother to have to dodge the plinth! Having made numerous calls and addressing the issues at hand, we’re still waiting for a resolution 6 days later!! Very disappointed with such a reputable company”

Helpful Report

Posted 4 years ago

Dear Mrs Masrani, Thank you for your time earlier . In regards top the plinth and the door alignment. We have spoken to the engineer who attended. He said that the dishwasher failed because the decorative door was touching the bottom part of the worktop and the door wasn’t closing properly. The facia was damaged, and the machine leaked and damaged the PCB as well. Our engineer replaced the parts and adjusted the dishwasher (adjusted the dishwasher down) to distance the control panel to the worktop .This slightly misaligned the dishwasher with the kick plate. The fault with the kickplate not fitting would need to be resolved by a kitchen fitter. However . I will be in touch once I have spoken with our team to see if there is temporary solution that we can help with. Kind regards, Graham

Posted 4 years ago

“The engineer arrived on time, neat, tidy and professional, he showed his ID clearly, came in and got down to business immediately. Was mindful of social distancing, but not anal about it and wore a mask at all times. Very quickly pointed out teh problem to me, and even though the appliance could not be saved, I considered it worth the very reasonable flat fee of £49 which enabled me to know for certain that I needed a new fridge/freezer. Payment was super easy and from start to finish the service was seamless, including my contact with the office. Excellent company that I have used and recommended many times.”

Helpful Report

Posted 4 years ago

“Had the engineer round to have a look at my fridge freezer hole in the side wall of the freezer told that’s fine just cosmetic but when I asked then why the freezer is I ring up and my food is defrosted when it is a frost free freezer got aggressive with his voice refusing to give a full test on appliance got up and left and did not ware ppe thanks m8 Please do not send me an engineer again with out id as I don’t think he was one maybe doing his mate a faver today”

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Posted 4 years ago

“The engineer turned up at the beginning of my time slot, inspected my washing machine and explained there was nothing to fix. The issue was an unusual load in the machine. Super efficient, helpful and excellent value service, machine is working well.”

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Posted 4 years ago

“The engineer was very pleasant knew his job it was very fiddly.made me feel at easy left my washing machine working which was brilliant”

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Posted 4 years ago

“Great service and Engineers! I highly recommend using Domex.”

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Posted 4 years ago

“Professional, on-time, quick and kind service.”

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Posted 4 years ago

“Appointment offered quickly even during COVID. Engineer was helpful, efficient friendly and on time. Thank you!”

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Posted 4 years ago

Domex Appliance Services is rated 4.8 based on 1,469 reviews