Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daniel was an professional service engineer. He was punctual and highly accurate in his diagnosis. He assessed fridge and gave good after care advice. Also excellent customer service and communication. from I booked an appointment . I would recommend Domex.!!!”

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Posted 3 years ago

“Very punctual, efficient service from a competent engineer. Would recommend DOMEX.”

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Posted 3 years ago

“Very quick service , by an outstanding engineer. Very polite and COVID safe.”

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Posted 3 years ago

“Had engineers out three times in the space of one month to repair our dishwasher. On the second occasion, engineer arrived with the wrong parts and so had to delay fixing the machine. Eventually, the dishwasher was fixed, however in the process the same engineer did not put the machine back in it’s original position, causing damage to the integrated door and the plinth below, which was not fixed properly and now means that it keeps dropping onto our feet! Far from ideal for my live-in 86 year old mother to have to dodge the plinth! Having made numerous calls and addressing the issues at hand, we’re still waiting for a resolution 6 days later!! Very disappointed with such a reputable company”

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Posted 3 years ago

Dear Mrs Masrani, Thank you for your time earlier . In regards top the plinth and the door alignment. We have spoken to the engineer who attended. He said that the dishwasher failed because the decorative door was touching the bottom part of the worktop and the door wasn’t closing properly. The facia was damaged, and the machine leaked and damaged the PCB as well. Our engineer replaced the parts and adjusted the dishwasher (adjusted the dishwasher down) to distance the control panel to the worktop .This slightly misaligned the dishwasher with the kick plate. The fault with the kickplate not fitting would need to be resolved by a kitchen fitter. However . I will be in touch once I have spoken with our team to see if there is temporary solution that we can help with. Kind regards, Graham

Posted 3 years ago

“The engineer arrived on time, neat, tidy and professional, he showed his ID clearly, came in and got down to business immediately. Was mindful of social distancing, but not anal about it and wore a mask at all times. Very quickly pointed out teh problem to me, and even though the appliance could not be saved, I considered it worth the very reasonable flat fee of £49 which enabled me to know for certain that I needed a new fridge/freezer. Payment was super easy and from start to finish the service was seamless, including my contact with the office. Excellent company that I have used and recommended many times.”

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Posted 3 years ago

“Had the engineer round to have a look at my fridge freezer hole in the side wall of the freezer told that’s fine just cosmetic but when I asked then why the freezer is I ring up and my food is defrosted when it is a frost free freezer got aggressive with his voice refusing to give a full test on appliance got up and left and did not ware ppe thanks m8 Please do not send me an engineer again with out id as I don’t think he was one maybe doing his mate a faver today”

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Posted 3 years ago

“The engineer turned up at the beginning of my time slot, inspected my washing machine and explained there was nothing to fix. The issue was an unusual load in the machine. Super efficient, helpful and excellent value service, machine is working well.”

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Posted 3 years ago

“The engineer was very pleasant knew his job it was very fiddly.made me feel at easy left my washing machine working which was brilliant”

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Posted 3 years ago

“Great service and Engineers! I highly recommend using Domex.”

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Posted 4 years ago

“Professional, on-time, quick and kind service.”

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Posted 4 years ago

“Appointment offered quickly even during COVID. Engineer was helpful, efficient friendly and on time. Thank you!”

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Posted 4 years ago

“I cannot rate this Company highly enough. My daughter lives in a second floor London flat within the congestion zone and her 10 year old integrated fridge/freezer stopped working. I drove the one hour journey with a replacement thermostat but it was the wrong part. My attempts were not only unsuccessful but I broke the machine completely! I found the excellent Domex website on line and saw that they had fridge /freezers at competitive prices and also offered a delivery/fitting/disposal service at a reasonable cost which would save me having to try to fit it myself. Having recently experienced difficulty refitting the door on to a replacement, but different brand, integrated washing machine at home, I was concerned about buying a compatible fridge/freezer for my daughter in case the doors did not fit. I need not have worried as the extremely helpful, knowledgeable and professional technical rep I spoke to knew exactly which replacement appliance would fit and offered one at an extremely competitive price, fully fitted. The new appliance was delivered to my daughter this week, well within the time window given, and fitted extremely professionally by the two installers without fuss and very quickly. Both myself and my daughter were extremely impressed with this Company, from their website, talking to the technical rep and the delivery/installation team and completely exceeded our expectations. We will have no hesitation in using them again and recommending them to family and friends.”

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Posted 4 years ago

Hi Robert, Thank you so much for taking the time to leave a review. We are delighted to hear you are so pleased with our service as we all work very hard to ensure a professional and speedy service. Should you ever need our services again, we'll be happy to help again in the future.

Posted 3 years ago

“Customer service”

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Posted 4 years ago

“Alexis repaired our dishwasher which had a complicated electrical fault He was very professional and efficient. Many thanks.”

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Posted 4 years ago

“Very good, the Our issues was dealt quickly. The engineer was careful, thorough and took his time to ensure the problem were ti be solve . Thank you.”

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Posted 4 years ago

“Our issues was dealt quickly, with on a day and time that suited us. The engineer was careful, thorough and took his time to ensure the fault and any others were rectified. Thank you.”

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Posted 4 years ago

“I booked the job online but was able to speak to a customer care operative to clarify everything if needed. Both the booking and the phone call to customer care was quick and efficient. The charges were clearly stated and very reasonable allowing only for a diagnostic visit by the engineer who would then advise if any parts were needed and at what cost or the machine could be repaired without new parts. The charge for carrying out any repairs was very reasonable and is clearly shown when booking a job. The engineer was polite and knowledgeable he also arrived at within time specified at booking. The engineer carried out a diagnostic carefully and without fuss and advised me immediately to effect the necessary repair. This was done quickly and the payment was taken by an app on the engineer’s phone and a receipt provided immediately.”

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Posted 4 years ago

“Andre was very thorough and helpful. He is returning next week with a new door lock for our machine.”

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Posted 4 years ago

“After ringing many places Domex were the only company to say they could come out and fix my gas oven. The young lady on the phone was very helpful and managed to book an engineer for the next day. He was prompt, polite and professional. He fixed the oven within an hour. The price was very reasonable.”

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Posted 4 years ago

“Very helpful engineer ,good job ,Well done Sid .Thanks job no.20431821/17”

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Posted 4 years ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews