Login
Start Free Trial Are you a business?? Click Here

Domex Appliance Services Reviews

4.8 Rating 1,460 Reviews
95 %
of reviewers recommend Domex Appliance Services
Company Reviews Metrics Info
4.8
Based on 1,460 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Domex Appliance Services Reviews

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

Write Your review

Domex Appliance Services 5 star review on 26th August 2017
DANIEL
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“Engineer was very thorough and explained everything as he went along. He was friendly, courteous and we would highly recommend him.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair and thank you for your recommendation. Thank you. Domex Customer Care Team
Posted 2 years ago
Mrs Court
Unverified Reviewer
“I would gladly recommend Alexis who is an engineer for Domex. He is very professional and friendly and knows his job to great standard. He made fixing my washer dryer a breeze.”
Helpful Report
Posted 2 years ago
Thank you Lilian for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alexis, your engineer. Thank you for the recommendation. Thank you. Domex Customer Care Team
Posted 2 years ago
LOUISA
Verified Reviewer
“THE ENGINEER DIEGO WAS VERY FRIENDLY AND KNOWLEDGEABLE CUSTOMER SERVICE. THE ENGINEER KNOWS WHAT HE WAS DOING AND EXPLAIN WHAT THE PROBLEM WAS. THIS IS THE FIRST TIME I HAVE USED DOMEX THROUGH DOMESTIC AND GENERAL FOR MY WASHING MACHINE. DIEGO WAS UPDATING ME TIME OF ARRIVAL . MY APPOINTMENT WAS MOVED FROWARD WHICH WAS GREAT ON 22/03/22. DIEGO WAS VERY VERY HUMBLE AND PROFESSIONAL AND DID A GREAT JOB.”
Helpful Report
Posted 2 years ago
Thank you Louisa for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Diego, your engineer. We are glad we could repair your appliance sooner. Thank you. Domex Customer Care Team
Posted 2 years ago
Ann
Verified Reviewer
“Very friendly and knowledgeable customer service. The engineers know what they are doing and will explain what the problem is. I have used Domex both through Domestic & General and also as a one off to repair my daughter’s, new washing machine, which was not covered under the warranty.”
Helpful Report
Posted 2 years ago
Thank you Ann for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Victor, your engineer. We are happy to hear that you are a returning customer. Thank you. Domex Customer Care Team
Posted 2 years ago
Mark Schons
Verified Reviewer
“These guys keep getting sent out by domestic and general to fix the various different issues that have begun to spring up on our very old washing machine, They always keep you informed about your booking and endeavour to reduce the wait time as much as possible, have never had to wait more than 3 days between reporting an issue and getting an engineer visit, even if first estimate has been longer Engineers are always polite and knowledgeable, they have never failed to identify and resolve the numerous and very different wear and tear related problems with my machine”
Helpful Report
Posted 2 years ago
Thank you Mark for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Aleix, your engineer. We are very happy to hear about your experience from booking the call to getting your appliance repaired. Thank you.
Posted 2 years ago
Anonymous
Unverified Reviewer
“My repairs were scheduled over the weekend for Monday 07/03/2022 job No. 22102266. Yaro arrived for the appointment and he was very professional. Did a great job and was very professional. I would recommend this service to other people.”
Helpful Report
Posted 2 years ago
Thank you Mary for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Yaro, your engineer. We are happy to hear that you would recommend Domex. Thank you. Domex Customer Care Team
Posted 2 years ago
C
Unverified Reviewer
“The engineer, Florin, came to fix an issue with the tumbler dryer and hob - He was a highly professional, efficient and proactive engineer.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Florin. your engineer. Thank you. Domex Customer Care Team
Posted 2 years ago
Marco Paini
Verified Reviewer
“Useless. Blaming others (LG) and hiding behind a broken process for not getting things sorted, instead of just picking up the phone (with LG) and trying to resolve. I have waited for a fridge repair for months (and my fridge - under warranty - has been unusable since then).”
Helpful Report
Posted 2 years ago
Dear Marco, Thank you for you time to share your review. I'm sorry to see you think Domex hides behind broken promes. Let us share what happened: 1. Job logged on 27/01/2022 2. Visit attended on 28/01/2022 3. Engineer's report received immediately after the visit at 16:02 4. Part (compressor) ordered next day 29/01/2022 5. Update you via text message on 29/01/2022 6. Request LG to consider alternative resolution, after changing the ETA of the part 3 times. To this moment no answer by LG. We've done everything we could to expedite your repair. However, it's LG's repair and we follow their instructions, which is what is FAILING YOU right now. Lastly, I've personally emailed LG to chase them for resolution as I believe you shouldn't be left without a fridge this long. Kind Regards, Ross G. CEO & Co-founder.
Posted 2 years ago
K& AB McAskell
Verified Reviewer
“Engineer Lee Ref 22081626 22/02/2022 Fantastic service,Lee was amazing & explained everything,cannot praise him enough.”
Helpful Report
Posted 2 years ago
Thank you Anona for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Lee, your engineer. Thank you. Domex Customer Care Team
Posted 2 years ago
JS
Verified Reviewer
“Excellent service to repair fridge door. They were very responsive and kept us informed throughout the process. Pricing was fair and service technician was knowledgeable and efficient. I would highly recommend Domex for appliance repairs.”
Helpful Report
Posted 2 years ago
Thank you James for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Kosta, your engineer. Thank you. Domex Customer Care Team
Posted 2 years ago
Angela
Unverified Reviewer
“Excellent service. Issue with oven diagnosed and repaired quickly. Engineer arrived at the expected time and I appreciated receiving a phone call 30 minutes before he arrived.”
Helpful Report
Posted 2 years ago
Thank you Angela for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks following your repair. Thank you. Domex Customer Care Team
Posted 2 years ago
Anonymous
Verified Reviewer
“The Domex engineer Nas was brilliant, punctual, positive and knowledgeable. He successfully diagnosed the fault, returned within 3 days with the part and repaired it successfully. Thank you.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Nas, your engineer. Thank you. Domex Customer Care Team
Posted 2 years ago
Mack
Verified Reviewer
“Very good service. Helpful and professional Engineer.”
Helpful Report
Posted 2 years ago
Thank you Maciej for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Nick, your engineer. Thank you. Domex Customer Care Team
Posted 2 years ago
Sharlean
Verified Reviewer
“The Domex website was easy to use and the customer service was fantastic. I originally had a slot booked for Thursday, however they had a cancellation and were able to fit me in on the same day! The senior engineer Lee was very knowledgeable and fixed the leak promptly and efficiently, explaining the process to ensure I could look out for any issues in future. Overall an excellent experience!!”
Helpful Report
Posted 2 years ago
Thank you Sharlean for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Lee, your engineer. We are happy we could bring your call forward and even better - repair it on the same day! Thank you. Domex Customer Care Team
Posted 2 years ago
Anonymous
Unverified Reviewer
“A very efficient and professional company.”
Helpful Report
Posted 2 years ago
Thank you for taking time to leave Domex your 5* review. Thank you. Domex Customer Care Team
Posted 2 years ago
Sue Devlin
Unverified Reviewer
“Fantastic service Vadym was really helpful, efficient, and friendly, he sorted out the problem very quickly, we are really pleased. Thank you.”
Helpful Report
Posted 2 years ago
Thank you Sue for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your repair completed by Vadym, your engineer. We are pleased we were able to repair your appliance very quickly. Thank you. Domex Customer Care Team
Posted 2 years ago
Andrew Lester
Unverified Reviewer
“Whilst the initial contact with Samsung was not straightforward in connexion with a fridge freezer warranty repair, once the matter had been passed to Domex, everything went smoothly with their automatic appointment system working well and easy to use. The operative turned up within the allocated time. We were his last call of the day on a Friday and yet nothing was too much trouble. Not only did he carry out the necessary repair, but he explained everything in great detail so we knew why the problem occurred and what he did to ensure it will not happen again. The only problem is I did not write his name down just so I could thank him personally in this review, although the Domex ref no is 21531168.”
Helpful Report
Posted 2 years ago
Thank you Andrew for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Dillon, your engineer. We are delighted to hear how your experience was with Domex and how easily you used our online booking system and how Dillon fixed and explained the issues you had. Thank you. Domex Customer Care Team
Posted 2 years ago
Andrew Lester
Unverified Reviewer
“Whilst the initial contact with Samsung was not straightforward in connexion with a fridge freezer warranty repair, once the matter had been passed to Domex, everything went smoothly with their automatic appointment system working well and easy to use. The operative turned up within the allocated time. We were his last call of the day on a Friday and yet nothing was too much trouble. Not only did he carry out the necessary repair, but he explained everything in great detail so we knew why the problem occurred and what he did to ensure it will not happen again. The only problem is I did not write his name down just so I could thank him personally in this review, although the Domex ref no is 21531168.”
Helpful Report
Posted 2 years ago
Thank you Andrew for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Dillon, your engineer. We are delighted to hear how your experience was with Domex and how easily you used our online booking system and how Dillon fixed and explained the issues you had. Thank you. Domex Customer Care Team
Posted 2 years ago
Anonymous
Unverified Reviewer
“The repair man was friendly and professional throughout the process and very help”
Helpful Report
Posted 2 years ago
Thank you for taking time to leave Domex your 5* review. Thank you. Domex Customer Care Team
Posted 2 years ago
Tosh
Verified Reviewer
“Our engineer Costa was very technically minded and polite on his visit. He even put shoe coverings on before entering our house. Our job number was 21462138, sorry for replying a bit late, but this review was pending after we were satisfied with final outcome. Thank You.”
Helpful Report
Posted 2 years ago
Thank you Tosh for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your repair completed by Kosta, your engineer. Thank you. Domex Customer Care Team
Posted 2 years ago
Domex Appliance Services is rated 4.8 based on 1,460 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request