Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,468 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

Write Your review

Tell us how Domex Appliance Services made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Alex's service to be professional, courteous, and friendly, and he did a superb job of leaving everything clean and tidy after he had completed the job. If they are needed in the future, I will not hesitate to recommend their services to others.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alex, your engineer We are happy to hear you would recommend Domex. Thank you. Domex Customer Care Team

Posted 2 years ago

“From the very first point of contact the service provided has been exemplary and the repair carried out quickly and efficiently”

Helpful Report

Posted 2 years ago

Thank you Phil for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. Thank you. Domex Customer Care Team

Posted 2 years ago

“ABSOLUTELY BRILLIANT! Superb service, polite, respectful and knowledgable. I am incredibly impressed and would like to say a massive thank you to our engineer Daniel who is a credit to Domex”

Helpful Report

Posted 2 years ago

Thank you Lisa for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Daniel, your engineer. We are very happy to hear your glowing reference and the experience you had with Daniel. Thank you. Domex Customer Care Team

Posted 2 years ago

“Our Engineer, Vadym could not have been more helpful. He was polite and friendly. The repair took quite a while but he was patient. I would definitely recommend Domex to other people and if you're lucky enough to get this chap, you've lucked out! Thank you Vadym - an asset to the company!”

Helpful Report

Posted 2 years ago

Thank you Lucinda for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vadym, your engineer. Thank you for your recommendation and your glowing report about Vadym. Thank you. Domex Customer Care Team

Posted 2 years ago

“a very friendly and professional engineer named Vlady came to my house to repair my fridge-freezer. i was impressed with his friendly approach and was very helpful and answered all my enquiries. he also advise me the do's and don't for my next appliance. a great customer service. thank you.”

Helpful Report

Posted 2 years ago

Thank you Aimee for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Vladislav, your engineer. We are happy to hear of the service given and also that Vladislav went that extra mile to give you further advice for the future. Thank you. Domex Customer Care Team

Posted 2 years ago

“Prompt efficient friendly service provided by Venko. Problem located and repaired within 30 minutes.”

Helpful Report

Posted 2 years ago

Thank you Avril for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Venko. your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Highly efficient, punctual, courteous. Recommend Domex. Miele washing machine was tripping the electrics. Teo sorted the problem without fuss.”

Helpful Report

Posted 2 years ago

Thank you Diana for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Teo, your engineer. We are happy to hear that you would recommend Domex. Thank you. Domex Customer Care Team

Posted 2 years ago

“On time and sorted out my oven issues.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. Thank you. Domex Customer Care Team

Posted 2 years ago

“Engineer was very thorough and explained everything as he went along. He was friendly, courteous and we would highly recommend him.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair and thank you for your recommendation. Thank you. Domex Customer Care Team

Posted 2 years ago

“I would gladly recommend Alexis who is an engineer for Domex. He is very professional and friendly and knows his job to great standard. He made fixing my washer dryer a breeze.”

Helpful Report

Posted 2 years ago

Thank you Lilian for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alexis, your engineer. Thank you for the recommendation. Thank you. Domex Customer Care Team

Posted 2 years ago

“THE ENGINEER DIEGO WAS VERY FRIENDLY AND KNOWLEDGEABLE CUSTOMER SERVICE. THE ENGINEER KNOWS WHAT HE WAS DOING AND EXPLAIN WHAT THE PROBLEM WAS. THIS IS THE FIRST TIME I HAVE USED DOMEX THROUGH DOMESTIC AND GENERAL FOR MY WASHING MACHINE. DIEGO WAS UPDATING ME TIME OF ARRIVAL . MY APPOINTMENT WAS MOVED FROWARD WHICH WAS GREAT ON 22/03/22. DIEGO WAS VERY VERY HUMBLE AND PROFESSIONAL AND DID A GREAT JOB.”

Helpful Report

Posted 2 years ago

Thank you Louisa for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Diego, your engineer. We are glad we could repair your appliance sooner. Thank you. Domex Customer Care Team

Posted 2 years ago

“Very friendly and knowledgeable customer service. The engineers know what they are doing and will explain what the problem is. I have used Domex both through Domestic & General and also as a one off to repair my daughter’s, new washing machine, which was not covered under the warranty.”

Helpful Report

Posted 2 years ago

Thank you Ann for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Victor, your engineer. We are happy to hear that you are a returning customer. Thank you. Domex Customer Care Team

Posted 2 years ago

“These guys keep getting sent out by domestic and general to fix the various different issues that have begun to spring up on our very old washing machine, They always keep you informed about your booking and endeavour to reduce the wait time as much as possible, have never had to wait more than 3 days between reporting an issue and getting an engineer visit, even if first estimate has been longer Engineers are always polite and knowledgeable, they have never failed to identify and resolve the numerous and very different wear and tear related problems with my machine”

Helpful Report

Posted 2 years ago

Thank you Mark for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Aleix, your engineer. We are very happy to hear about your experience from booking the call to getting your appliance repaired. Thank you.

Posted 2 years ago

“My repairs were scheduled over the weekend for Monday 07/03/2022 job No. 22102266. Yaro arrived for the appointment and he was very professional. Did a great job and was very professional. I would recommend this service to other people.”

Helpful Report

Posted 2 years ago

Thank you Mary for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Yaro, your engineer. We are happy to hear that you would recommend Domex. Thank you. Domex Customer Care Team

Posted 2 years ago

“The engineer, Florin, came to fix an issue with the tumbler dryer and hob - He was a highly professional, efficient and proactive engineer.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Florin. your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Useless. Blaming others (LG) and hiding behind a broken process for not getting things sorted, instead of just picking up the phone (with LG) and trying to resolve. I have waited for a fridge repair for months (and my fridge - under warranty - has been unusable since then).”

Helpful Report

Posted 2 years ago

Dear Marco, Thank you for you time to share your review. I'm sorry to see you think Domex hides behind broken promes. Let us share what happened: 1. Job logged on 27/01/2022 2. Visit attended on 28/01/2022 3. Engineer's report received immediately after the visit at 16:02 4. Part (compressor) ordered next day 29/01/2022 5. Update you via text message on 29/01/2022 6. Request LG to consider alternative resolution, after changing the ETA of the part 3 times. To this moment no answer by LG. We've done everything we could to expedite your repair. However, it's LG's repair and we follow their instructions, which is what is FAILING YOU right now. Lastly, I've personally emailed LG to chase them for resolution as I believe you shouldn't be left without a fridge this long. Kind Regards, Ross G. CEO & Co-founder.

Posted 2 years ago

“Engineer Lee Ref 22081626 22/02/2022 Fantastic service,Lee was amazing & explained everything,cannot praise him enough.”

Helpful Report

Posted 2 years ago

Thank you Anona for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Lee, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Excellent service to repair fridge door. They were very responsive and kept us informed throughout the process. Pricing was fair and service technician was knowledgeable and efficient. I would highly recommend Domex for appliance repairs.”

Helpful Report

Posted 2 years ago

Thank you James for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Kosta, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

“Excellent service. Issue with oven diagnosed and repaired quickly. Engineer arrived at the expected time and I appreciated receiving a phone call 30 minutes before he arrived.”

Helpful Report

Posted 2 years ago

Thank you Angela for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks following your repair. Thank you. Domex Customer Care Team

Posted 2 years ago

“The Domex engineer Nas was brilliant, punctual, positive and knowledgeable. He successfully diagnosed the fault, returned within 3 days with the part and repaired it successfully. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your repair completed by Nas, your engineer. Thank you. Domex Customer Care Team

Posted 2 years ago

Domex Appliance Services is rated 4.8 based on 1,468 reviews