Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,485 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had issues with our old dishwasher in January 2025. Ultimately the machine couldn't be fixed without replacing substantial parts. However Domex's engineer, Kim, did a great job sorting out what the problem was. Kim was very organised, polite, tidy and professional (he visited twice) and he's a credit to the company. Domex are a very trustworthy business and we have booked them on several occasions. You pay for a good service and we have no problem recommending them.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to leave us such a wonderful 5-star review! We’re thrilled to hear about your positive experience with our engineer, Kim. It’s great to know that he was able to assist you with your dishwasher and that you found him to be organised, polite, and professional during his visits. At Domex, we strive to provide reliable and trustworthy service, and your kind words reinforce our commitment to excellence. We truly appreciate your continued support and recommendations. Thank you once again! Best regards, Domex Customer Care Team

Posted 1 week ago

“Kashyap was efficient, very helpful, courteous and gave me lots of useful information I was very pleased with the service”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic 5-star review! We’re thrilled to hear about your positive experience with our engineer, Hanan, during the visit It’s always our goal to provide top-notch service, and we’re glad that Hanan was able to meet your expectations. Best regards, Domex Customer Care Team

Posted 1 week ago

“Quick assistance and fast resolution, clear communication and expectations set. Friendly service and professional. Price a bit salty however is well paid because the engineer definitely knows what he is doing and has all the knowledge and tools to come with the best results for something it’s no easy fix for someone that is clueless to this type of issues.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your fantastic 5-star review! We're thrilled to hear that Kim was able to assist you quickly and effectively with your washing machine issue. Clear communication and professionalism are top priorities for us, and it’s wonderful to know that Kim met your expectations. We understand that pricing can be a concern, but we truly believe that the expertise and tools our engineers bring to the table make a significant difference, especially for complex repairs. Your satisfaction is our ultimate goal, and we’re glad to hear that you felt it was worth it. Best regards, Domex Customer Care Team

Posted 2 weeks ago

“The engineer rang 20 minutes on both occasions, before he came. He replaced the door on my washing machine, and he was very polite.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our engineer's communication and professionalism made your experience a positive one. It's great to know that he was able to replace the door on your washing machine efficiently and courteously. Your satisfaction means the world to us, and we appreciate you taking the time to share your feedback. Best regards, Domex Customer Care Team

Posted 2 weeks ago

“Great customer service. Knowledgable technicians.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave Domex a 5-star review. Your feedback means a lot to us! We are delighted to hear how pleased you are with the recent repair completed by Daniel, your engineer. It’s fantastic to know that you received great customer service from our team and that Daniel's expertise made a positive impact on your experience. Best regards, The Domex Customer Care Team

Posted 1 month ago

“knowledgeable,polite and positive manner with good and reliable customer services”

Helpful Report

Posted 1 month ago

Dear Mohamed, Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair service. It’s wonderful to know that our technician's knowledge, politeness, and manner met your expectations. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. Thank you once again! Best regards, Domex Customer Care Team

Posted 1 month ago

“A job well done thank you 😊”

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Posted 1 month ago

Thank you for taking the time to leave Domex a 5-star review! We truly appreciate your feedback and are thrilled to hear that you are satisfied with the recent repair completed by Luke B. It's fantastic to know that he provided you with excellent service. Best regards, Domex Customer Care Tea

Posted 1 month ago

“Justin was great. I wish they carried basic spares so simple/common issues could be resolved on the first visit.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your review of Domex. We are glad to hear your thoughts about Justin's visit. While we strive to keep the most commonly used parts stocked in our vans, we understand that with the variety of brands and model variations we work with, it’s not always possible to have every part on hand. Your feedback is invaluable to us, and we appreciate your understanding. Thank you once again for your time. Best regards, Domex Customer Care Team

Posted 1 month ago

“From booking til resolution absolutely spot on service. The engineer was overqualified and therefore very well-spoken and knowledgeable in his fault-finding and parts replacement. Overall a fantastic 11/10 service from Domex.”

Helpful Report

Posted 1 month ago

Dear Alex, Thank you so much for taking the time to leave Domex a 5-star review! We truly appreciate your feedback and are thrilled to hear that you’re satisfied with the recent repair completed by Vadym. It’s wonderful to know that our service met your expectations from start to finish, and we’re delighted that you were pleased with your visit. Thank you once again! Best regards, Domex Customer Care Team

Posted 1 month ago

“I had an issue with my dishwasher which was under warranty. Venko was very professional, friendly and polite.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave Domex a 5-star review! We’re thrilled you were satisfied with the recent repair completed by Venko, our engineer. It’s wonderful knowing you found him to be professional, friendly, and polite. Thank you once again! Best regards, Domex Customer Care Team

Posted 1 month ago

“I had a problem with my Miele washing machine. Even though the machine has a 10 year warranty, Miele weren't very helpful so I asked Domex to send an engineer.I had so much laundry to do, I just wanted to get it fixed quickly. & it was quicker to pay for the repair than mess about arguing with Miele. The first guy wasn't able to fix the fault but he arranged for the 2nd engineer to call & kept me informed the whole time. The 2nd engineer, Vas, came the next day & fixed the problem. Great service from both engineers. Thank you”

Helpful Report

Posted 1 month ago

Dear Cherry, Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair completed by Vas. It’s wonderful to know that both of our engineers met your expectations. Thank you once again! Best regards, Domex Customer Care Team

Posted 1 month ago

“Being with Donex give peace of mind knowing all my electrical appliances are insured all customer services are friendly and helpful if I didn’t have them it would cost a lot more trying to get my kitchen appliances replaced or fixed”

Helpful Report

Posted 1 month ago

Dear Caroline, Thank you for taking the time to leave Domex a 5-star review! We’re thrilled to hear that we achieved full marks following your recent repair. It’s always our goal to provide exceptional service, and we’re delighted that we could give you peace of mind. Thank you once again! Best regards, Domex Customer Care Team

Posted 1 month ago

“Very satisfied with the service. Martin, the technician was incredible patient with all my queries during the repair, very knowledgeable and polite. Although the repair took longer than expected he patiently did everything to ensure the job is done flawless.”

Helpful Report

Posted 2 months ago

Dear Marcia, Thank you for taking the time to leave Domex your 5-star review. We’re thrilled to hear that you had a positive experience with us, especially regarding the repair performed by Martin. It’s wonderful to know that the service met your expectations and that the repair went flawlessly. Thank you once again for your kind words! Best regards, Domex Customer Care Team

Posted 2 months ago

“Both Shah and Peter were very polite, they arrived promptly, were respectful and friendly. My washing machine now works, thanks to their knowledge and patience. They are a credit to Domex.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair completed by Shah and Petar. It’s wonderful to know how polite and respectful they were, and we’re glad that we could resolve the issue on the first visit. Thank you once again! Best regards, Domex Customer Care Team

Posted 2 months ago

“Quick repair, very efficient engineer who demonstrated great customer service”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair completed by Stef. It’s wonderful to know that his quick and efficient service, along with his dedication to great customer care, made a positive impact on your experience. Best regards, Domex Customer Care Team

Posted 2 months ago

“Very fast appointment, well prepared engineering team.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave Domex a 5-star review! We’re thrilled to hear that you had a positive experience with our recent repair service. It’s always our goal to attend to our customers promptly, and we’re glad we could meet your expectations. Best regards, Domex Customer Care Team

Posted 2 months ago

“Just used Domex to repair an expensive Siemens hob. Saved heaps of money compared to Siemens repair cost”

Helpful Report

Posted 2 months ago

Dear Jo, Thank you so much for taking the time to leave Domex a 5-star review! We truly appreciate your feedback and are delighted to hear that you are satisfied with the recent repair completed by Usama. It's fantastic to know that you found the cost of the repair to be reasonable as well Best regards, Domex Customer Care Team

Posted 2 months ago

“They are reliable, knowledgeable and professional with a friendly service. The fault on our LG washer dryer was fixed instantly! Thank you Domex.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair completed by Adnan. It’s wonderful to know that we could repair your appliance quickly, and we appreciate your recognition of the reliable, knowledgeable, and professional service our team provided. Thank you once again for your kind words and support! Best regards, Domex Customer Care Team

Posted 2 months ago

“Very professional operative. Polite, pleasant, considerate.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave Domex a 5-star review! We’re thrilled to hear that you were satisfied with your recent repair. It’s wonderful to know that our team delivered a professional service and that their politeness, pleasantness, and consideration made a positive impact on your experience. Thank you once again! Best regards, Domex Customer Care Team

Posted 2 months ago

“Kenny was very knowledgeable and extremely pleasant. Kenny is the sort of engineer that ALL should aspire to and definitely a keeper. Well done in hiring Kenny as a customer facing part of your company. Perhaps due to Kenny's training, he was able to identify the fault quickly and efficiently, and apply a fix. He is a credit to you.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave Domex your 5-star review! We’re thrilled to hear that we achieved full marks following your recent repair by Kenny, your engineer. It’s wonderful to know that he made a positive impact during your service experience. Your kind words about Kenny are greatly appreciated, and we will be sure to pass them along to him. Thank you once again! Best regards, Domex Customer Care Team

Posted 2 months ago

Domex Appliance Services is rated 4.8 based on 1,485 reviews