Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,460 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was really impressed with this company. Got a next day appointment, fees were clear and up front, and the issue with my machine was quickly found and clearly explained. Will use again!”

Helpful Report

Posted 18 hours ago

“Job Number: 24461381. Panashe arrived within 15 minutes of calling in advance to state he was on route and would be at the property shortly. He was polite, considerate and well prepared. He managed to complete the repair to Washer Dryer in a short time and did several checks to ensure the appliance was properly serviced. He demonstrated good knowledge of the care maintenance techniques to ensure my appliance would not cause any problems. Above all he provided the gold standard in completing the job. Thank you.”

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Posted 1 day ago

“We were kept up to date on the day about the time the Engineer would arrive. The Engineer was very efficient, polite and friendly and sorted the problem immediately. Would definately us them again.”

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Posted 1 day ago

“Brilliant service and excellent Engineer.”

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Posted 2 days ago

“Excellent service at a very good price. Domex can always be relied on.”

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Posted 6 days ago

Thank you so much for taking the time to leave Domex a 5-star review! We truly appreciate your feedback. We are thrilled to hear that you’re satisfied with the recent repair completed by Gancho. It’s wonderful to know that his efficiency and professionalism met your expectations. We’re delighted to know we can be relied upon, and we look forward to serving you again in the future. Thank you once again! Best regards, Domex Customer Care Team

Posted 5 days ago

“Great service and diagnostics. The engineer Soheib really knew his stuff and was able to fix the issue when the part arrived. Very smart man”

Helpful Report

Posted 1 week ago

Dear Fars, Thank you for taking the time to leave Domex a 5-star review. We truly appreciate your feedback! We're thrilled to hear that you were satisfied with the recent repair completed by Soheib. It's always a pleasure to learn that our team’s efforts have met your expectations and that you received top-notch service. Best regards, Domex Customer Care Team

Posted 1 week ago

“Simply the best.”

Helpful Report

Posted 1 week ago

Dear Olive, Thank you so much for taking the time to leave Domex a 5-star review! We truly appreciate your feedback. It’s wonderful to know that you were pleased with the recent repair carried out by Abdul, your engineer. Your kind words, especially "Simply the best," mean a lot to us! Thank you once again. Best regards, Domex Customer Care Team

Posted 1 week ago

“Speedy response, fair and clear charges, user friendly website easy to navigate and book appointment. Friendly and helpful engineer. Really happy with the service”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair completed by Florin. It’s wonderful to know that his efficiency and professionalism met your expectations. Your feedback means a lot to us, and we truly appreciate your support. Thank you again! Domex Customer Care Team Best regards, Domex Customer Care Team

Posted 1 week ago

“Great service no problem with booking and repair visit”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to leave Domex a 5-star review! We truly appreciate your feedback. We’re delighted to hear that you were pleased with the repair service provided by Florin. Our team works hard to ensure that our customers receive top-quality service, and it’s wonderful to know that we met your expectations. Thank you once again for your kind words! Best regards, Domex Customer Care Team

Posted 1 week ago

“Excellent service, brilliant engineer, reasonable prices”

Helpful Report

Posted 3 weeks ago

Dear E, Thank you for your kind words and for taking the time to leave us a 5-star review at Domex. We are thrilled to hear that you were satisfied with the recent repair completed by Vadym, our engineer. Your feedback about his excellent service and our pricing is greatly appreciated. Once again, thank you for your review! Best regards, Domex Customer Care Team

Posted 1 week ago

“Excellent service .ease in tracking .website very good .”

Helpful Report

Posted 4 weeks ago

Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair completed by Boris. We are pleased how you to hear of the excellent service provided and that you like how you can track your repair. Kind regards, Domex Customer Care Team

Posted 1 week ago

“The engineer was very professional and polite. He replaced the brushes on the motor for our Miele washing machine and checked the other components. Really happy with the service from Domex. Job number 24422115.”

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Posted 4 weeks ago

Thank you very much for taking the time to leave Domex your 5* review. It's great to hear how happy you are following your recent repair completed by Nidhin, your engineer. We are happy to hear of the professional service provided by Nidhin. Thank you. Domex Customer Care Team

Posted 3 weeks ago

“LG engaged this company to fix our fridge freezer. We had a shocking customer service with their head office. Ordered the wrong part TWICE. I had to wait two weeks for the new part to arrive and for an available engineer slot. The head office did not read the notes and ordered the wrong part again. When I called to arrange another appointment (and complain) the customer service was just atrocious. A very defensive, abrasive and unhelpful approach with no hint of apology for the inconvenience. We are on our fourth engineer visit and still no resolution. I do not recommend. No fault with the lovely engineers, they cannot help the incompetent office ordering the wrong parts again!”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review. I am sorry to hear that you are not happy with our service. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 1 month ago

“Outstanding service from Domex. I was finding it difficult to find a Smeg authorised repair service as our cooker is 17 years old. Domex came up trumps with great solutions, very fair pricing and really lovely service both by phone and in person. The engineers who came out were a real pleasure to have around. So glad we have found Domex”

Helpful Report

Posted 2 months ago

Dear Anne, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Mo, your engineer. We are happy to hear of the service provided by our customer service team and from Mo. Thank you again. Domex Customer Care Team

Posted 1 month ago

“From the initial contact with Domex via their website I was confident in dealing with them. The fact they had their large HQ close by and were happy to disclose its address plus some great reviews just added to the impression of trust. All pre-arrival info was great and the call with a 20 minute advice that engineer was on way was ideal Our engineer (Nick) arrived with an apprentice he was supervising and passing his knowledge on to. They worked as a team with Nick anticipating what would be needed next whist still ensuring the repair was done quickly to his standards. It was great seeing a company prepared to offer training to youngsters whist monitoring that they worked to the companies high standards.”

Helpful Report

Posted 2 months ago

Dear NP, Thank you for taking the time to leave Domex your 5* review. It's great to hear we achieved full marks following your recent repair completed by Nick, your engineer. Thank you for your kind comments and your experience with Nick & our trainee. Thank you again. Domex Customer Care Team

Posted 1 month ago

“Never had an issue with Domox, always carried out my repairs perfectly. Engineers are always amazing as well!”

Helpful Report

Posted 2 months ago

Dear Waleed, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Soheib, your engineer. Its great to hear from a returning customer and the experience you have had with our team. Thank you. Domex Customer Care Team

Posted 1 month ago

“Speed,professionalism, attitude, accuracy and punctuality is what Domex service provid today to my family. We had an issue with our dishwasher and Domex send one of their engineers Boris. He was absolutely amazing! Arrived on time, provide the best service ever, fix the problem in no time and leave us happy and calm to enjoy the rest of the day. Thank you Domex!!!”

Helpful Report

Posted 2 months ago

Dear Margarita, Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Boris, your engineer. We are thrilled to hear that you had an excellent and professional experience with us. Thank you again Domex Customer Care Team

Posted 2 months ago

“Very efficient and knowledgeable engineers. Always someone helpful to talk to on the phone. Reasonable prices.”

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Posted 2 months ago

Dear Emma, Thank you for taking the time to leave Domex your 5* review. It's great to hear we achieved full marks following your recent repair completed by Kim, your engineer. We are pleased to hear how helpful the team were and how happy you are with the service provided. Thank you. Domex Customer Care Team

Posted 2 months ago

“Domex is our landlord approved repair services and we needed to call them to repair our washing machine. I was expecting high charges/fees, a few days wait before getting an appointment. Yet, I was able to get a same day appointment bookable directly on their very user friendly website; there's no quote, just a fixed transparent price; tracking of the appointment time status. Josh from Domex was very helpful, punctual, professional and explained what happenu, why and how to try and prevent the ossue from happening.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Josh, your engineer. We are happy to hear of the service provided by Josh and how easy and quick it was to book a repair online. Thank you. Domex Customer Care Team

Posted 2 months ago

“Called Dome for appt which was made for 4 days time they called me later to say engineer was in area could he come in 30 mins he turned up and hopefully problem solved”

Helpful Report

Posted 3 months ago

Dear Phil, Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Tony, your engineer. We will always try our best to see a customer as soon as possible and are pleased that we could come earlier and repair your appliance. Thank you. Domex Customer Care Team

Posted 2 months ago

Domex Appliance Services is rated 4.8 based on 1,460 reviews