Doggie Solutions Reviews

Name: Doggie Solutions
Address: The Distribution Centre, Victoria Road, Stoke-on-Trent, The Distribution Centre, Victoria Road, Stoke-on-Trent, Staffordshire
Rating: 4.52

4.5 Rating 5,417 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1782 266667

Email:

info@doggiesolutions.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently went through a distressing experience with a company that scammed me, leaving me feeling powerless to get my money back. I sought help from various places until I discovered AIXALTD.COM Their exceptional support truly stood out and was vital in assisting me to reclaim my funds. Contact them for help AIXALTD.COM”

Helpful Report

Posted 2 months ago

“Very unhelpful company. I bought an item of clothing for my dog and the dimensions of it were different to what was advertised online but they didn’t want to know. Most unhelpful and i wouldn’t shop there again.”

Helpful Report

Posted 4 months ago

“Ordered something for my dog but the dimensions of the item I got a compared to the dimensions online were completely wrong. I contacted them to let them know but they were completely uninterested. Said I could sort out a return myself. No apology or offer of trying to help rectify the situation even though it was their mistake. With customer service like that I would advise you to avoid this company and shop elsewhere.”

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Posted 4 months ago

“Much like others money taken , order not fulfilled . Emails sent no response . Will seek advice”

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Posted 6 months ago

“Impossible to contact the company. They don’t reply to emails and don’t have a phone number. I can’t recommend them.”

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Posted 6 months ago

“I ordered a dog toy on the 26 th of August. As yet i have still not received it. Information on the site says if ypy have not received it within 15 working days contact customer services. I have done this ( 25 working days later) and have been told it can take weeks and weeks for it to arrive. Which it definitely does not make clear on the website. I have asked for a refund but this has not been issued. The worst internet shopping experience I have had.”

Helpful Report

Posted 6 months ago

“Ordered 13 only 10 arrived emailed but never had a response”

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Posted 6 months ago

“Dog food has been out of stock now in all sizes for two weeks with no mention online of when it will be available so will have to shop elsewhere.”

Helpful Report

Posted 6 months ago

“What can I say, shoddy company… I never received my product.. It got lost at Evri, so I contacted the company numerous of times, to let them know, to get in touch with Evri to sort it, and never heard anything.. Now in dispute for my refund.. Will never trust this company again..”

Helpful Report

Posted 8 months ago

“Order placed and paid for 17 July.No attempt by evri to deliver.Item not received.Four attempts made to contact by email all unansered.No phone number supplied.Now looking how I can recover my £ 17. 68 .You are a disgrace to the online business facility. JRR PLATT”

Helpful Report

Posted 8 months ago

“Item not dispatched after two weeks, will it arrive or not?”

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Posted 8 months ago

“I haven’t received my order yet?”

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Posted 8 months ago

“Still waiting for my parcel to be delivered to me”

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Posted 8 months ago

“I bought this for our car. While the product is fine the customer service is terrible. I wanted to exchange the product for a smaller size and emailed them 3 times using the customer service link and didn't have any replies. Very sad and disappointing. If you know exactly what you need then it's fine. If there is a risk that you may need to exchange or return then I don't recommend jt.”

Helpful Report

Posted 8 months ago

“Beds were too large and I wanted to exchange for a smaller size - sent numerous emails which bounced back and sent details via their online messenger but nothing so haves beds that are no good for me (albeit my fault) and purchased new ones from elsewhere- very disappointed at lack of communication or being able to make contact at all - would not purchase from them again”

Helpful Report

Posted 10 months ago

“Unable to make contact as emails keep bouncing back anc no phone number”

Helpful Report

Posted 10 months ago

“Ordered a vest for my Rottweiler, order went through smoothly but as the item did not turn up I just emailed and asked if they could give me Evri's tracking number so I could just see where the item was. I got an email back saying it was obviously lost so they had issued a refund as they no longer had the item I had ordered in stock. I emailed back and said I would rather have the tracking number and chase the item myself to which the reply was they did not have one. Anyone that uses Evri knows that all their parcels have a tracking number which makes me believe that the item was never posted. I feel I was let down by their lack of customer care and so sadly will never use this company again.”

Helpful Report

Posted 11 months ago

“Easy transaction. Prompt delivery.”

Helpful Report

Posted 11 months ago

“I received notification that the item was despatched, but two weeks later the item hadn’t arrived. The tracking number tracked to Royal Mail which was not recognised. I queried with Doggie Solutions where the item is, and they told me the item was despatched using Evri and they provided me with the link to Evri. Evri is notoriously bad, everybody knows this; I don’t know why retailers still use them! Doggie Solutions could have tracked it for me and told me the status. Evri’s website did not hold any tracking information either, it just said they were still awaiting the item. I queried this with Doggie Solutions too. Instead of reassuring me that they were investigating with Evri, they just simply offered me a refund and told me to place the order again. They could have despatched the item again but didn’t. Before I agreed to have the money refunded, they refunded it anyway. Fair enough, I have my refund, but the level of customer service is very poor. They don’t seem bothered that an item has gone missing, and they made no attempt to track it down. I won’t bother ordering from Doggie Solutions again.”

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Posted 11 months ago

“Still waiting for a refund 4 weeks after receiving item back, proof of delivery sent and emails being read but not returned!”

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Posted 1 year ago

Doggie Solutions is rated 4.5 based on 5,417 reviews