Doggie Solutions Reviews

Name: Doggie Solutions
Rating: 4.52

4.5 Rating 5,396 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,396 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1273 612807

Email:

info@doggiesolutions.co.uk

Write Your review

Tell us how Doggie Solutions made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Doggie Solutions 5 star review on 4th December 2024

David C

Doggie Solutions 5 star review on 20th October 2024

Miss HK R

Doggie Solutions 5 star review on 13th June 2024

Patricia M

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and delivery was quick. However have only just realised that as there was no label on the front that we were sent Salmon with Haddock and Whiting instead of Chicken. Good job our pup will eat anything!”

Helpful Report

Posted 3 years ago

“In my experience I would recommend Doggie Solutions and I will be using myself again in the future. Website layout was easy to navigate and the checkout process was simple and efficient. Delivery was quick enough and the quality of items was excellent (can only base off the items I ordered and received). I was particularly pleased with the doggie collar tag. All in all a 5* from me.”

Helpful Report

Posted 3 years ago

“great quick service”

Helpful Report

Posted 3 years ago

“Good company to deal with.”

Helpful Report

Posted 3 years ago

“Not received ordered two.”

Helpful Report

Posted 3 years ago

Hi Michael, we're sorry to hear you've not received your order! If you could email us at info@doggiesolutions.co.uk we'd certainly like to get you the items you ordered!

Posted 3 years ago

“It’s our two dogs you made happy, when the are happy so am I/Users/davidtappin/Pictures/Photos Library.photoslibrary/resources/proxies/derivatives/6a/00/6ace/tZRmmvJrT1SoGFGfThIjvg_thumb_6ace.jpg”

Doggie Solutions 5 star review on 17th March 2021

Helpful Report

Posted 3 years ago

That's great David, we're thrilled to hear they're happy with their tasty treats. I'm sure they'll be pestering you for more soon enough!

Posted 3 years ago

“Haven’t received the product and no response to my calls or emails. Not happy at all!”

Helpful Report

Posted 3 years ago

Hi Paula, I apologise for the lack of response. Our customer service team has been exceptionally busy recently, although we've expanded the team now to cope so if you could give us a call we'd like to get your order to you.

Posted 3 years ago

“Having emailed to say that I have yet to receive my order I then get this to review the produce. Wish I could but as it hasn't arrived I can't.”

Helpful Report

Posted 3 years ago

Hi Susan, we're definitely disappointed to hear that you haven't received your order. If you could give us a call or send us an email we'd love to look in to the situation. We've recently had issues with our phones but they're now resolved, so if you've had trouble getting in contact you should be able to now.

Posted 3 years ago

“Quick delivery.”

Helpful Report

Posted 3 years ago

“The problems amany, ordered several items however after three of weeks I contacted to chase the order. After a couple of week days I received an email telling me they had been dispatched from the new warehouse again I emailed but this hasn't happened and nothing was sent told the order was refunded. The day after half the order arrived only dispatched he day before on a 24 hour delivery. So lie number one. They emailed to tell me that the items, all the order, had arrived and to keep the refund as a gesture of goodwill! Checking with PayPal no refund had been issued or initiated. I emailed to ask why part of the order hadn't arrived but told that must have been lost in the post but to keep the items and the refund. Checked again no refund? So initiated a claim with PayPal myself just for the items not received and the postage. This was refunded the next day. But to add insult to all of this the customer service department emailed to tell me the full refund had been sent however only the amount I requested was refunded so another lie? I will never be purchasing for them again. I would urge other to check that everything they buy arrives and never believe the customer service agents. I'd rather heard the truth, that they'd messed up and hadn't dispatched the items rather than keep telling lies. The whole issue has left a nasty taste and hope they sort out their customer service because if this continues they'll keep losing business and I don't think Chris world appreciate that”

Helpful Report

Posted 3 years ago

“Placed an order on the 3/3/21 and not heard a word since. No response to email sent and phone line now seems to be dead. :(”

Helpful Report

Posted 3 years ago

Hi Theresa, Our customer service team have been extremely busy for the last week or so and we've been having problems with getting our phones connected to our new warehouse. If you haven't already had a response by email yet, please give us a call, we'd love to help you out.

Posted 3 years ago

“Still not received order and have emailed requesting update on when to expect the product and have been ignored.”

Helpful Report

Posted 3 years ago

HI there, our customer service team have been extremely busy over the last week or so (although we're catching up!), so we're sorry that we haven't replied to you yet. If you've still not had a response from us, try giving us a call and we'll see what we can do.

Posted 3 years ago

“Not very quick delivery but great to support a smaller british business before we have no choice left!”

Helpful Report

Posted 3 years ago

“Delivery not yet received. Email chaser sent but no response.”

Helpful Report

Posted 3 years ago

Hi Natalie, our service team have been extremely busy recently catching up with customer queries after we've moved warehouse. We're starting to catch up now though, but if you still haven't received a response, why not give us a call and hopefully we can chase your order up.

Posted 3 years ago

“Still waiting delivery. Tried to phone you this morning, number unobtainable. Please give my order your urgent attention and contact me. You have my email address. I can’t get an email through to you either they are returned.”

Helpful Report

Posted 3 years ago

Hi Cynthia, sorry you've been unable to get in contact. We were having issues getting our phone lines transferred to our new warehouse, but the team is now back and available to answer your calls again. If you could call us again at your convienience we'd love to get your order to you.

Posted 3 years ago

“I would review my order if I had actually received it, still waiting but they were quick enough to take the money from my bank.”

Helpful Report

Posted 3 years ago

Hi Anne, I'm sorry you haven't received your order. If you've still not had it yet, please give us a ring on 01273 612807 and we'll see what we can do to help you out.

Posted 3 years ago

“Efficient as always”

Helpful Report

Posted 3 years ago

“I ordered two laser engraved dog tags which arrived about a week later. Unfortunately they were tags meant for other customers and therefore had completely the wrong details for me. Replacements were promptly despatched and look great.”

Helpful Report

Posted 3 years ago

“If it arrives I would give you 5 stars but I’m still waiting on delivery.”

Helpful Report

Posted 3 years ago

Hi Anne, I'm sorry you haven't received your order. If you've still not had it yet, please give us a ring on 01273 612807 or send us an email to info@doggiesolutions.co.uk and we'll see what we can do to help you out.

Posted 3 years ago

“DISGUSTED! Taken my money and still haven’t delivered my dog food. I have left three phone messages and an email. I will be taking legal action shortly.”

Helpful Report

Posted 3 years ago

Hi Jo, I'm sorry you haven't received your order. We've been unable to answer the phones while we moved to our new warehouse but that issue has now been resolved. If you've still not had it yet, please give us a ring on 01273 612807 or send us an email to info@doggiesolutions.co.uk and we'll see what we can do to help you out.

Posted 3 years ago

Doggie Solutions is rated 4.5 based on 5,396 reviews