Doggie Solutions Reviews

Name: Doggie Solutions
Address: The Distribution Centre, Victoria Road, Stoke-on-Trent, The Distribution Centre, Victoria Road, Stoke-on-Trent, Staffordshire
Rating: 4.52

4.5 Rating 5,417 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1782 266667

Email:

info@doggiesolutions.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this item two weeks ago and it still hasn't arrived. I have sent an email asking for progress, no reply received. Not impressed at this stage.”

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Posted 4 years ago

“Goods not arrived..requested a refund”

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Posted 4 years ago

“Can't really write a review as I haven't received the Nobbly Wobbly star. Very disappointed.”

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Posted 4 years ago

“If you can buy the product elsewhere do. I have been online shopping for over a decade and never in that time have I experienced such a lack of professionalism or customer care. I am a firm believer that if you can't say anything good say nothing but when you have to quote trading standards to get a company to deal with things I am making an exception.”

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Posted 4 years ago

“Never received told out of stock and won’t be renewing waste of time”

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Posted 4 years ago

“Only some lights work”

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Posted 4 years ago

“I would love to write a review on the engraved dog tag that I ordered however, it left the depot on the 16th November and as of today (30th November) it still hasn't arrived.”

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Posted 4 years ago

“Purchased a extra small dog crate, all images show that each crate has 2 doors, one at the front and one at the side. When it arrived it only had one door at the front. We missed the 6 words in the listing stating the extra small only has one door. Contacted Doggie Solutions to be told that we as we didn’t see this these 6 words that we would have to pay return postage. I feel that the description is misleading and isn’t clearly pointing out the extra small cage is different to the images shown. I have no choice but to keep this cage as it would cost too much to return. I personally feel I have been misled and not happy about the customer service response so wouldn’t recommend Doggie Solutions and won’t purchase from them again.”

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Posted 4 years ago

“What a waste of money. 14 wk old small pup made a hole in it within 30 mins and got the squeaker in his mouth. Not happy”

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Posted 4 years ago

“Parcel had been opened only got 2 batteries a robin berries and cinnamon sticks in the parcel not what I ordered”

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Posted 4 years ago

“I ordered on 27 October 2020, and received an e-mail to say my money had been taken from my account - this was from a processing company. I did not receive any confirmation of the order or an invoice, or the goods, so earlier today, after 9 days patience, I e-mailed Doggie Solutions asking for information and 5 hours later am awaiting a reply. So I am interested that they claim to resolve queries in less than an hour.”

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Posted 4 years ago

“Doggie Solutions are an appalling company who refused to refund my money after their Masterplus collar broke after just 5 days use. The cost to me was 169.99. Take my advice and do not buy anything from them”

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Posted 4 years ago

Dear Jennifer I'm very sorry your returned item did not arrive back to us, I would suggest you contact your courier for investigation and if necessary make a compensation claim with them. Kind Regards Chris Cole

Posted 4 years ago

“I would review my order but i am still waiting for it. The one start is for the customer service - or lack thereof.”

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Posted 4 years ago

“Sadly had to cancel the order as the manufacturer cannot get the material due to shortages”

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Posted 4 years ago

“Ordered Buster raincoat on 6 October. Order Confirmed & payment taken by Doggie Solutions! I then receive an email telling me they were out of stock! Another email then sent telling me they were expecting delivery from manufacturers within the next week, & my order was to be top priority for delivery! Still waiting on delivery at time of writing this review on 17 Oct. It’s a new one on me to be asked for a review of a product that’s not been delivered !”

Helpful Report

Posted 4 years ago

“Ordered 23 dog bowls, was tolled there was only 6 in stock i said forward them on and send remainder when stocks come in, delivery driver arrived with my order and gave me the wrong parcel and left my parcel in his van, on opening my parcel when finally getting it there was only 5 bowls, not 6 as i was tolled, on inspection 3 of the bowls was damaged bents in them so i returned them, and cancelled the remaining order.”

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Posted 4 years ago

“I have no idea what this product is like because I still haven't received it. DS decided to deliver it to my credit card address instead of the delivery address I gave them so I'm still trying to figure out how to get it. When I raised this with them, there staff were blunt and rude, telling me it was all my fault and would have to figure it out for myself. Priceless. My puppy arrives soon so I will probably just have to buy another one, but not from DS, obviously. This was an extremely disappointing experience for me and not one I would want anyone else to have, hence this revue. I'm sure there are plenty of other suppliers around. Its such a such a shame that customer service still doesn't count for anything sometimes, especially when faceless and disinterested staff can hide behind their keyboards and treat their customers like this. What goes around comes around though...”

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Posted 4 years ago

“Confusion when the Baskerville ultra Muzzle size 6 arrived, not the stated measurements on the size guide. Anger when a pet shop fitted a Baskerville Ultra Muzzle size 6 perfectly. Only to be told several manufacturers make Baskerville Ultra Muzzles as a result they vary in size!”

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Posted 4 years ago

“My item never arrived! Have contacted Doggie Solutions and still not heard back...”

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Posted 4 years ago

“Thanks, but I haven't gotten the items I purchased or even message that it has been send to me.”

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Posted 4 years ago

Doggie Solutions is rated 4.5 based on 5,417 reviews