Doggie Solutions Reviews

Name: Doggie Solutions
Address: The Distribution Centre, Victoria Road, Stoke-on-Trent, The Distribution Centre, Victoria Road, Stoke-on-Trent, Staffordshire
Rating: 4.52

4.5 Rating 5,417 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1782 266667

Email:

info@doggiesolutions.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The harness arrived with an opened envelope and took over a week to arrive. After paying for a courier.”

Helpful Report

Posted 7 years ago

“The product is not as expected. I bought the extra large 'Buster' dog mattress for my arthritic German Shepherd. Although it appears to be very cushioning, in fact when you press down on it, it forms a very hard solid base. The mattress itself is not one continuous piece, it comprises five separate channels which are stuffed with lots of bits of foam(presumably) and there is no stuffing where the stitching is to create the channels. The cover is very thin and the weight of the product is very, very heavy. Although I bought the product knowing its dimensions (120cm x 100cm) a more suitable size for my big GSD would have been 120cm x 80cm, in reality it protrudes into the room far more than I expected. I want to return this product but the box/packaging it came in is of no use as the bed is heavily vacuum packed and is now 5-6 times bigger than the box.”

Helpful Report

Posted 7 years ago

“Items ordered and payed for and then we were told by e-mail that when they went to pick them in the warehouse the cupboard was bare , no alternative was offered only a full refund,”

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Posted 7 years ago

“Paid for earlier delivery even though I could have waited for a later delivery I had bought enough for free delivery. When my order didnt turn up on the day mentioned I rang the next day and was told that I had changed my delivery date which was certainly not true. I was told that my order was not even on the van for the next day. As there seemed to be no guarantee when I would actually receive my goods, I cancelled. I am still waiting for my refund which includes my goods and the extra money I paid for delivery”

Helpful Report

Posted 7 years ago

“Was able to add an item to the cart, checkout and pay. It took 5 days before I got an email saying the item could not be shipped to Australia. Why is Australia an option in the country drop down box? I have just checked the website and I can still purchase the same item to be sent to Australia. I did however receive a full refund promptly. I just don't understand why shipping to Australia is not an option in 2017.”

Helpful Report

Posted 7 years ago

“Ordered 2 Skinneeez Plus Hedgehogs because they have 2 squeaky parts. Arrived today and both have failed to squeak in the body. They rattle as if they have fallen apart. It says on the packaging will still squeak if punctured !!!! Total waste of money.”

Helpful Report

Posted 7 years ago

“The postage is far too expensive, and as the item did not fit my dog I would have had to pay 3 amounts of postage to get a replacement, this should be stated when ordering. The neck on the dog safety car harness was far too small to fit over my dogs head and not at all adjustable,”

Helpful Report

Posted 7 years ago

Hi Kay, My apologies you are unhappy with your experience and that your chosen item was unsuitable for your dog. As stated on our website unless an item is faulty or arrives damaged the cost of return postage is the responsibility of the buyer. I will pass on your concerns about the visibility of this information onto my Managing Director. Kind Regards, Rosie Watts Doggie Solutions.

Posted 7 years ago

“Not received item yet”

Helpful Report

Posted 7 years ago

“Ordered a bed for my dog, when it arrived I realised it was not big enough, rang your customer services and explained that I would like to exchange for a larger one, to be told I would have to buy an other one and I would have to get my own courier to pick the small one up and when they receive it they would refund the money. I was not impressed.”

Helpful Report

Posted 7 years ago

“At least one third of the twists were so thin. That's not what I paid for. This has been happening for the last two years. If you're charging for 9mm twists then make sure that's what you're supplying.”

Helpful Report

Posted 8 years ago

“My dogs lived it but chewed up too quickly”

Helpful Report

Posted 8 years ago

“Damaged in transit, doors and catches bent up and out of shape. I contacted immediately and asked for support, was asked for pictorial evidence which has been sent, no response.... avoid! Seemed like a good price but you get what you pay for right?!”

Helpful Report

Posted 8 years ago

Hi Lauren, I did reply to your email yesterday and explained that I would be sending out a replacement crate today, which is now on its way to you. The email may have gone to your spam folder so please check for full details of the message sent. Thank you for sending the photos in to us, the courier always requests pictorial evidence when we report any damaged deliveries so we have now passed them on to the courier to investigate. I am sorry for any miscommunication. If you wish to speak more about this issue please email me directly at info@doggiesolutions.co.uk. Kind Regards, Rosie Watts, Doggie Solutions Ltd.

Posted 8 years ago

“The chews them selves are great but the packaging arrived all ripped with the chews all loose in a jiffy bag. I thought that was poor and when I counted the number of chews there 3 short. It appears I got fobbed off with a seconds for the price of a new packet. I think I should of been offered the choice of a new packet or a seconds packet rather than just what they have left on the shelf.”

Helpful Report

Posted 8 years ago

Hi Caroline, My apologies that your order has arrived damaged. I assure you that we have plenty of stock so your order was not seconds. We are currently investigating why your packaging was damaged. I will happily send out your missing treats today so that hopefully they will arrive with you early next week. Again my apologies. Kind Regards, Rosie.

Posted 8 years ago

“Can't comment on quality as I am still waiting to receive my order !!, could you please advise what has happened . Thank you. V Hughes”

Helpful Report

Posted 8 years ago

Dear Valerie I'm sorry you have not received your order yet, your tag would have been despatched Tues or wed last week, I can only assume it has been delayed in the post, if you still haven't received it by the end of the week please contact our customer services on 01273 612807 and we will get your order redespatched. Kind Regards Chris Cole

Posted 8 years ago

“Not doggie solutions fault , but the items I ordered were too small! According to the measurements they should of fitted but in actual fact I needed the next size up! When I returned the items back to Doggie solutions I had to pay over £12 to return them! I have since bought a similar item at Pets At Home! Will never use Doggie Soloutions again simply for their returns policy!”

Helpful Report

Posted 8 years ago

“Cheaper and better quality to buy elsewhere”

Helpful Report

Posted 8 years ago

“Quick delivery but the tag itself is poor. It's very weak and flimsy just putting it on the collar the end has nearly snapped completely off so won't be able to use as it will be sharp if the end parts completely snap off.”

Helpful Report

Posted 8 years ago

“The toy was bought to replace one that my eight month old Dachshund had got when we first got him at 12 weeks old. He loved it but has buried it in the garden and we cant find it. The replacement was not as robust has his original and the plastic seemed more rigid. The toy snapped within 2 days and has had to be thrown away. I am not sure if it was a fault in the manufacture or the change in the plastic. I would not recommend this toy as my puppy started to choke on the piece that broke off and I had to dislodge it from his throat. Very disappointing purchase.”

Helpful Report

Posted 8 years ago

“In stock at checkout, they phoned to cancel next day. Will look to see if accounts credited later!”

Helpful Report

Posted 8 years ago

Doggie Solutions is rated 4.5 based on 5,417 reviews