Doggie Solutions Reviews

Name: Doggie Solutions
Rating: 4.52

4.5 Rating 5,395 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1273 612807

Email:

info@doggiesolutions.co.uk

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Doggie Solutions 5 star review on 4th December 2024

David C

Doggie Solutions 5 star review on 20th October 2024

Miss HK R

Doggie Solutions 5 star review on 13th June 2024

Patricia M

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was lucky received dog tags but not engraved i had the same problems you can email only. weeks later i have had a refund Andrew seems the best one to deal with”

Helpful Report

Posted 3 years ago

“Seems to be a common theme here. Take your money, tell you the order is complete. Nothing, Unable to talk to anyone. E-mail not responded to . Finally, after involving trading standards the same old story..... lost in transit somewhere. Why would you continue to use the same useless courier? Doesn't add up. Stay well clear is our advice. Something is wrong here and needs sorting out.”

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Posted 3 years ago

“Nice looking product, good price but the sales process is a little clunky”

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Posted 3 years ago

“Customer support is next to non-existent. It took 8 days for a reply to my query about a missing dog tag. You can only email them. I'd avoid until they can sort themselves out.”

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Posted 3 years ago

“Ordered two tags. Only one received. They are not accepting calls and I have emailed twice with no response for over a week. Very poor service.”

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Posted 3 years ago

“Never arrived.”

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Posted 3 years ago

“Like the others, not received my order after 4 weeks. After emailing them, they asked if my address was correct. I replied to say it was, and it took them 5 days to reply saying a new item had been sent out. That was a week ago! Do not buy from this company. Report to trading standards online to try to get them shut down.”

Helpful Report

Posted 3 years ago

“customer service is very bad i have phoned just covid and to e mail them i have had one email back from them still nothing i sent another email but nothing i agree with all the reviews do not buy from this company put it on facebook maybe they will listen then”

Helpful Report

Posted 3 years ago

“The same complaint as the other reviewers. Placed an order, said it was dispatched, 3 weeks later still hasn’t arrived.”

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Posted 3 years ago

“Never received my order. Contacted about missing order and got told to get back in touch 10 days after apparent dispatch (this was the following day) no further response and still without dog tag. Not very impressed.”

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Posted 3 years ago

“Sorry can't write a good review as I haven't received my dog tags and rings. I received an email saying the order was processed and ready for despatch on the 24th September. I have received nothing.”

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Posted 3 years ago

“great quality tag, thank you”

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Posted 3 years ago

“Great service and the item ordered was shipped promptly.”

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Posted 3 years ago

“DO NOT ORDER ANYTHING FROM THIS COMPANY. Ordered a crate and other items over a week ago. Received email following morning to say ready for despatch. Order should have arrived following day but one week later nothing has arrived. No one is answering the phone or replying to emails. Clearly there is a problem behind the scenes but they have not advised customers and they are still receiving orders which they clearly cannot fulfill at this time.”

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Posted 3 years ago

“Very good service and product. Will definitely use this company again.”

Helpful Report

Posted 3 years ago

“I ordered and paid for a dog tag on 5th September. I received an email later that day to say the it was being despatched. By 13th September I had not received it, so when I emailed I received a reply saying that it must have been lost in the post and that they would send another immediately. By 29th September, still nothing had arrived, so I emailed again to be told that it would be sent that day. It is now 10th October and I still have received nothing. It is disgraceful that a business can take payment and not fulfil an order. I wish I had seen other bad reviews on Trustpilot before placing my order.”

Helpful Report

Posted 3 years ago

“Not quite sure why i have been asked to review yet - as i still haven't received my order, despite me emailing this week ? thanks”

Helpful Report

Posted 3 years ago

“Not received my order and no reply from customer service”

Helpful Report

Posted 3 years ago

“Ordered the dog bed and received a confirmation email to confirm order and to say that it was ready for dispatch and the money was taken from my account. After no further contact I sent an email asking if there was a delivery date. Reply saying that they were busy and not to contact them again until we heard from them. After still not hearing anything and my dog needing the bed I sent another message. Some days later I received a message saying that the money was being refunded to my account with no explanation why. Terrible customer service. PS. Sourced the same bed elsewhere with free next day delivery.”

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Posted 3 years ago

“Item arrived in no time at all and is very good quality, very happy with my purchase. Would definitely use again and recommend to friend and family”

Helpful Report

Posted 3 years ago

Doggie Solutions is rated 4.5 based on 5,395 reviews