Doggie Solutions Reviews

Name: Doggie Solutions
Address: The Distribution Centre, Victoria Road, Stoke-on-Trent, The Distribution Centre, Victoria Road, Stoke-on-Trent, Staffordshire
Rating: 4.52

4.5 Rating 5,419 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1782 266667

Email:

info@doggiesolutions.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed with the hide chews I received. I bought the biggest ones and they were no bigger than the ones I buy in the shop and well over half were smaller than advertised. I will not be buying again”

Helpful Report

Posted 5 years ago

“I placed the order 22nd July for delivery in 3/5 days.Mid day 2nd August, still not delivered. Never reply to emails, and after repeated phone calls, finally given a tracking number, which simply gives a delivery date, and then does not adhere to those details A completely unsatisfactory service”

Helpful Report

Posted 5 years ago

Dear John I'm sorry to hear your order delivery has been delayed, we will look into it for you and advise directly. Kind Regards Chris Doggie Solutions

Posted 5 years ago

“Product delivered quickly, however bent out of shape (there's no protection in the packaging). Emails querying how to return the damaged product have gone unresponded to for several weeks. To make matters worse, the company have opted my email address into a mailing list (there was no positive opt in when checking out on their website, in breach of GDPR) and are now spamming me virtually daily to buy more products. My recommendation would be to avoid.”

Helpful Report

Posted 5 years ago

Dear Chris I'm sorry to hear your Cool Dog Arrived damaged, we will get a replacement sent today. To my knowledge we have not received any emails from you, if we had we would have responded, in any case if you experience any problems in future you can contact us on 01273 612807. I have also unsubscribed you from our newsletter. Kind Regards Chris Cole Doggie Solutions Ltd

Posted 5 years ago

“Poor quality. My dog had destroyed it within 30 minutes”

Helpful Report

Posted 5 years ago

“Batteries were fine I paid eight pounds on a sixteen pound order for next day delivery it didn't arrive but when I booked over the phone I asked for next day was told if I paid for special delivery it would be but they refused to refund divery”

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Posted 5 years ago

As clearly stated on our website, express delivery can take an extra day, which is out of our control.

Posted 5 years ago

“disgusting service paid 8 pounds for a 16 p0und delivery reception staff very rude”

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Posted 5 years ago

“I STILL have NOT received my order !!!!!!!”

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Posted 5 years ago

“Very unhelpful. Would not use again. Dog name disc very nice but would have been better if the engraving was correct.”

Helpful Report

Posted 5 years ago

“The cushion and surround fabulous, however, the base absolute rubbish! A thin layer of nothing that my dog tore up by accident as he tried to rearrange his cushion. Would certainly not recommend for the money they charge. I also had to chase up the delivery as it never happened in the allocated time. The woman on customer service was rude and very unapologetic.”

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Posted 5 years ago

“Ordered this on 23rd April, still haven't received it. Very disappointing.”

Helpful Report

Posted 5 years ago

“Really quick turnaround from order to delivery and engraved tag is of high quality. Highly recommend Doggie Solutions, would definitely buy from them again.”

Helpful Report

Posted 5 years ago

“Still not received the goods 2 weeks after ordering them. Very disappointing as we wanted the item for our holiday.”

Helpful Report

Posted 5 years ago

“I still havent received my order and have had no update from Doggie Solutions”

Helpful Report

Posted 5 years ago

“The pen is a good design and serves the purpose, however, the quality control is poor as two of the male locating lugs were bent and one female lug is misaligned, which prevented assembly. As the pen was needed urgently ( new puppy arriving imminently) I chose to attempt repair which appeared successful, though there was a slight crack heard, which may be the weld compromised, though it appears ok. I informed Doggie Solutions and asked for a period of grace, that if the suspect weld did fail they would replace the pen or part. This was refused unless photos of the fault was provided, which I couldn’t as there was nothing obvious to show. They also suggested I return the pen for exchange but this would have left us without a pen with the puppy arriving. So, disappointed with this company and their unhelpfulness in these circumstances.”

Helpful Report

Posted 6 years ago

Dear Christian Thank you for your review, for the avoidance of any confusion your puppy pen has a 12 month warranty period so if you have any issues during that time please don't hesitate to contact us. Kind Regards Chris Cole

Posted 6 years ago

“Poor service, number missed of phone number, no offer of correction or refund”

Helpful Report

Posted 6 years ago

“Agility tag very poor quality and no reply to my complaint and photos. Will not use this company again.”

Helpful Report

Posted 6 years ago

“I did not receive the Dog Farm tripe sticks, instead I received Wild bites Buffalo tripe, my dogs don’t seem to like them, very disappointed as I ordered 4 bags.”

Helpful Report

Posted 6 years ago

Hello, I am sorry that you are not happy with your order. I can confirm that these are the exact same product that you received before that you refer to as Dog Farm tripe sticks. The company who makes these has changed the name and the packaging. You can return any unopened packages for a refund if you require. Please email us at info@doggiesolutions.co.uk for more details. Kind regards,

Posted 6 years ago

“Not very good at doing what it's supposed to do.”

Helpful Report

Posted 6 years ago

“There’s no option for a zero rating as that is what it would be for this company. I’ve never received this item. It was ordered & paid for & days later after I contacted them after having no updates re dispatch of the item they advised it was out of stock & would be dispatched as soon as they received it into the warehouse. I’m yet to receive this item. The customer service is not very good at all. No updates whatsoever unless you contact them. Very poor.”

Helpful Report

Posted 6 years ago

“Set up the collar as per instructions couldn't get it to work. Changed the battery still nothing. Rang company (on a premium line number!) 6 days ago and still no reply. When the request for a review came up I thought I'd better say I'm not impressed.”

Helpful Report

Posted 6 years ago

Dear Karen Our telephone is not a premium rate number only standard charges apply, also I did return your call yesterday (Thursday) but you were unavailable. If you would like to call again when your free we can get the issue resolved. Please have your collar with you when you call.

Posted 6 years ago

Doggie Solutions is rated 4.5 based on 5,419 reviews