Doggie Solutions Reviews

Name: Doggie Solutions
Address: The Distribution Centre, Victoria Road, Stoke-on-Trent, The Distribution Centre, Victoria Road, Stoke-on-Trent, Staffordshire
Rating: 4.52

4.5 Rating 5,417 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1782 266667

Email:

info@doggiesolutions.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would love to leave a review - if I had actually received the product. I placed the order on the 19th February 2021 and an email on the same day advised me that it was ready to be dispatched but despite me emailing and leaving several phone messages no one has got back to me, as it is now two weeks later and no delivery. I am now considering making a claim for a refund on my credit card”

Helpful Report

Posted 4 years ago

“How can I write a review when I haven't received them.”

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Posted 4 years ago

“ordered my goods on the 17th Feb and told order processed on the 18th after a week i had not received them. phoned to say I had not received anything and was told they would check with there Stoke depot. Later that afternoon i had an email to say were posting them that night and as i write this review I have not received my order”

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Posted 4 years ago

“Order still has not turned up,no communication with this company, emailed company nothing back, rang just goes to a auto message, got in touch with my bank to do a back charge for my item that never arrived. DO NOT USE”

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Posted 4 years ago

“Ordered a dog tag from this company the contact details were incorrect when tag received even though the contact no was entered twice on order form. Asked for replacement tag and Dan responded that the details were incorrect and I would have to order another tag and pay for it! Wouldn’t mind but the tag cost £9.00. Appalling customer service. First time I used this company and the last.”

Helpful Report

Posted 4 years ago

“I am being asked to review an item I have not received. The order was placed on the 13th Feb. Followed up on the 24th Feb and still not arrived. I have called Doggie Solutions twice this morning (at 09:04 and 11:22 and the voice message saying that they only open at 09:00 is still on the phone and so I have left two messages. I will be requesting a refund. Disappointing”

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Posted 4 years ago

“Well it hasn’t arrived and it’s now too late as my dog is better So I’m now awaiting a refund Thank you. Muriel Bell”

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Posted 4 years ago

“Still waiting for delivery after 2 weeks including replacement goods. Far from impressed”

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Posted 4 years ago

“This was ordered about two weeks ago and gas not been received so I have cancelled the order .”

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Posted 4 years ago

“Extremely disappointed that you were unable to ship to my location in NIreland after being told by a lovely lady that payment was processed and it would be dispatched the following day however then to be emailed 4days later to be told NO!!! So still out of pocket waiting on refund!!!!”

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Posted 4 years ago

“The Bubble blaster didn't work. The fan went round but it's just not powerful enough to send out any bubbles. It went in the bin.”

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Posted 4 years ago

“package was damaged . so product was all in the Jiffy bag. Dog Solution did not help when i emailed. reply i got was issue is with carrier not them. Emailed again and no reply Poor customer service”

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Posted 4 years ago

“Whilst I'm certain the product itself would have been excellent, unfortunately I never found out as the company wanted additional money to deliver to me in the city of Inverness which is part of the UK mainland last time I checked!!!”

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Posted 4 years ago

“It would be nice if we had them?? where are my goods.”

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Posted 4 years ago

“Took my money but haven't delivered”

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Posted 4 years ago

“I ordered a dog tag on 7th January but have still not received it. (Now 20th Jan) Bearing in mind it is a legal requirement for a dog to wear a tag I am not impressed.”

Helpful Report

Posted 4 years ago

Dear Deanne Thanks a lot for your review and bringing this issue to our attention. We're extremely sorry to hear you had a disappointing experience with us. We can confirm that the dog tag was posted out to you the next day with Royal Mail and it appears to have been lost in transit. Therefore, we shall arrange for a replacement dog tag to be sent out for you today. Should the original dog tag arrive as well, as a gesture of goodwill please keep this as a spare for future use. Kind regards Team Doggie Solutions

Posted 4 years ago

“We received a package which was nothing like what we ordered. My email to this effect sent on 9 Jan 2021 had no response and there are no details provided for return.”

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Posted 4 years ago

“Unfortunately my dog won't touch them. 🙁”

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Posted 4 years ago

“Still have not received. Ordered on the 31/12/20.”

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Posted 4 years ago

“I have bought these sort of beds for manny years. The last one was recently. However the box I received was taped down and had some spacer bits missing from the screws packet. Doggie solutions insist they are no longer needed but frame doesn’t fit together securely without them . The screws packet was folded over and stapled. They have still not put this right after several weeks. I shall be sending the whole thing back and will expect a full refund. I will not shop from them again.”

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Posted 4 years ago

Doggie Solutions is rated 4.5 based on 5,417 reviews