Doggie Solutions Reviews

Name: Doggie Solutions
Address: The Distribution Centre, Victoria Road, Stoke-on-Trent, The Distribution Centre, Victoria Road, Stoke-on-Trent, Staffordshire
Rating: 4.52

4.5 Rating 5,417 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1782 266667

Email:

info@doggiesolutions.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fairly quick delivery, refunded my money but did not refund my postage although the item was not any use despite stating it was okay for Citroen Cars, it wouldn’t fit any of my three Citroen cars. I do feel the return postage should have been refunded as it wasn’t my fault it didn’t fit my car.”

Helpful Report

Posted 4 years ago

“Utter rubbish! Neither item lasted longer than 10 minutes with our two Springers...! A gross lack of robustness in the items' construction - leading to a complete waste of money.”

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Posted 4 years ago

“Have not received my order yet so I cannot review it”

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Posted 4 years ago

“Great idea but sizes are incorrect. Sent pictures of the wrong measurements and offered a refund. Didn't cover my return postage so I'm out of pocket through no fault of my own. Not a great experience.”

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Posted 4 years ago

“Have still not received my order despite being asked to review it”

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Posted 4 years ago

“I cannot review the product as I’m still waiting for its delivery after nearly two weeks. The delivery company Hermes are clearly incompetent & reluctantly have no alternative but to wait for their convenience.”

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Posted 4 years ago

“My order and payment was taken immediately and despite my follow up emails I still have not received my order - two weeks later. Hermes apparently have the order and have had it since 1 June but no information on their website. I shall not be ordering again and shall advise my friends likewise.”

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Posted 4 years ago

“Not yet received!”

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Posted 4 years ago

“No tags arrived!”

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Posted 4 years ago

“Had confirmation email of complete order processed and ready for despatchwithin hours of placed order. Then had 2 seperate refunds but not explanations for the refunds over the next 4 working days. Order despatched after 4 working days. Received order with a shortfall, hand written alterations to order invoice in delivery which arrived 2 days later, which was 6 days after order placed. No communication to say my order had been altered or that there was insufficient stock to complete my order, even tho I had contacted them to find out why order was taking so long and not a word was said about lack of stock. No communication to explain refunds. Contacted them by phone after receiving delivery for an explanation, didn't find them helpful at all. First time using this company, Very disappointed will not be using them again. Customer satisfaction and correspondence does not seem to be high on the company agenda. Would not recommend to anyone”

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Posted 4 years ago

“After 2 weeks item still not received, even though I had received confirmation it was ready to be dispatched. When I telephoned to find out where it was I was told the colour was no longer available. They claimed they had sent an email but non received, not even to junk. We agreed they would send a second choice of colour, still not received! AVOID”

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Posted 4 years ago

“Hi Looking to order the 42" crate and a cover. Rather concerned to read that the cover seems to be too small for this? Is this correct?”

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Posted 4 years ago

Thank you for your enquiry. The crate covers in both the one door and the two door versions are designed to fit our settle-down and premium range of crates (the XL crate is 42"L x 28"W x 31"H). The 42"/XL cover will also fit on the heavy duty crates, however the heavy duty 42"/XL crate is about 1" shorter (it is 41.5"L x 28"W x 30"H ) but the cover will still work well with it. Even the Dog-Life 42"/XL training den crates we stock can still be used with the 42" cover. The Dog-llife XL crates are a little smaller at 42"L x 27"W x 30.5"H than our own range ones so the over will go on but bit a fraction big. Hope this helps. If we can help further please do let us know.

Posted 4 years ago

“It still hasn't arrived after 2 weeks. No communication whatsoever. Cannot review the non-existent .”

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Posted 4 years ago

“Bitterly disappointed with this bed and the service. Bed arrived and my 12 week old puppy took 3 mins to find the label and rip the fabric and destroy the bed.”

Doggie Solutions 1 star review on 12th May 2020

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Posted 4 years ago

“the trigger broke before I even got to use it - rubbish really”

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Posted 4 years ago

“I ordered dog bones and 2 days later I was sent a Hermes tracking number which didn't work and said they hadn't received the package yet. For 3 days I tried and it still hadn't received my order.Had to put in a Paypal dispute to get a refund.”

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Posted 4 years ago

“Didn't arrive, no notification why?”

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Posted 4 years ago

“Have not received our order yet!”

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Posted 4 years ago

“Sadly the website does not appear to be formatted for mobile phones and therefore makes navigation of the checkout process very painful!!”

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Posted 4 years ago

“I have STLL not received my order”

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Posted 4 years ago

Doggie Solutions is rated 4.5 based on 5,417 reviews