DKB Elegance Reviews

Name: DKB Elegance
Address: 7 Kingsway House, Doncaster
Rating: 4.88

4.9 Rating 1,351 Reviews

98 %

of reviewers recommend DKB Elegance

4.9

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

DKB Elegance 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff and good customer service!”

Helpful Report

Posted 5 years ago

“Excellent service and really good prices.I'm a pro bathroom installer and would definitely recommend DKB Elegance. 10/10.”

Helpful Report

Posted 5 years ago

“Thank you for the update and prompt delivery of my order. I will certainly order with you again.”

Helpful Report

Posted 5 years ago

“Not very happy as the cistern that was sent was faulty!! Had to pay the plumber to fit it and then it wasn’t refilling the cistern, so couldn’t use the toilet. Called you for help but just told me to call Dudley on Monday. Not acceptable to send faulty goods.”

Helpful Report

Posted 5 years ago

Sorry about this Tina but as we explained, Thomas Dudley’s policy is for the customer to get in touch direct to get the matter resolved as quickly as possible.

Posted 5 years ago

“Good product service also good delivery”

Helpful Report

Posted 5 years ago

“All fine until there is an issue, in this case faulty device, DKB pretty much washed their hands of it saying talk to Vectiare direct (who where not helpful at all) - had to recover refund after returning item from credit card company as DKB would not respond thereafter.”

Helpful Report

Posted 5 years ago

HI Naheed We are sorry to have caused such a problem. Our procedures were a bit convoluted in this case and we could have been a lot more helpful. We are checking on the situation regarding your refund – the dispute you raised should take care of this but if not we will do this manually. Once again we apologise for the inconvenience caused. DKB

Posted 5 years ago

“Took a little while to arrive and comms could have been better, but overall a good experience and I would use this retailer again.”

Helpful Report

Posted 5 years ago

“Quick response to my order and delivery of product at competitive price”

Helpful Report

Posted 5 years ago

“Excellent product. Excellent service.”

Helpful Report

Posted 5 years ago

“It’s been a pleasure dealing with you so quick”

Helpful Report

Posted 5 years ago

“Excellent service from the time of ordering of kitchen mixer tap until delivered. I even received it earlier than expected. Have already recommended to a friend.”

Helpful Report

Posted 5 years ago

“Very prompt service with regular updates which kept me informed and made me feel my order was important to them. Happy with product as it is as described”

Helpful Report

Posted 5 years ago

“It was a pain dealing with parcelforce who did not originally take note of my requested delivery date and I had to resubmit. But all OK now, Thanks”

Helpful Report

Posted 5 years ago

“I’ve yet to fit the Taps but they look good quality and no reason to doubt that they’re the real thing and not a rip off. The price was outstanding and I would definitely recommend DKB and the level of service they provide.”

Helpful Report

Posted 5 years ago

“Wanting to replace an old tap with a similar appearance, your product both did that and more. Ouzes quality and much better in appearance. Thanks for a great product and speedy delivery.”

Helpful Report

Posted 5 years ago

“Very happy with the mirror and the prompt delivery”

Helpful Report

Posted 5 years ago

“prompt efficient service”

Helpful Report

Posted 5 years ago

“Gorgeous tap. Great service. Lovely store too.”

Helpful Report

Posted 5 years ago

“Both high quality products and fast delivery”

Helpful Report

Posted 5 years ago

“Very impressed with the prompt service and received parcel in perfect condition thank you.”

Helpful Report

Posted 5 years ago

DKB Elegance is rated 4.9 based on 1,351 reviews