DKB Elegance Reviews

Name: DKB Elegance
Address: 7 Kingsway House, Doncaster
Rating: 4.88

4.9 Rating 1,351 Reviews

98 %

of reviewers recommend DKB Elegance

4.9

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

DKB Elegance 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

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“Appaling customer service...... infact so bad I would give them "zero stars". Avoid like the PLAQUE !! Be warned. I am a very regular, savy internet shopper.”

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Posted 6 years ago

Hi Richard. Our records show that you ordered the Ultra Chrome 90mm Combined Shower Waste/Trap. We were not aware of any problems with this order and wondered if you would mind clarifying what went wrong. Regards, Mick

Posted 6 years ago

“This item was delivered without notice on a day (Wednesday 7th) we were not at home (we were not contacted via email, phone or by any other means to advise on the delivery). Subsequently contacted company who promised it would be delivered the next day - waited in all day and it was not delivered. Called again and it was then promised again for the next day - again, waited in all day and nothing. This happened yet another time. It was finally delivered on Tuesday 13th (after four days waiting at home all day and having had to call off the kitchen and worktop fitters), however the sink had been broken in transit. Called company again - they promised for the next day given inconvenience cause. Again, waited in all day and nothing! It was finally delivered on Thursday 16th. Absolutely appalled at service.”

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Posted 6 years ago

Our service was not up to our usual standard on this occasion. Please accept our sincere apologies for the frustration and inconvenience caused.

Posted 6 years ago

“The taps were the perfect colour and the service was very good too”

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Posted 6 years ago

Thank you, we appreciate your kind comments.

Posted 6 years ago

“Outstanding value of purchase but more remarkable was its delivery. Ordered stool in afternoon delivered first thing next morning.”

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Posted 6 years ago

Thank you for your kind review . We are always pleased to help in any way we can.

Posted 6 years ago

“Very good and quick service with no hassle, definitely use again.”

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Posted 6 years ago

“Good product at a good price. Very quick delivery”

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Posted 6 years ago

Thank you, Pleased we could help.

Posted 6 years ago

“Good, quality item.... fast delivery service...”

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Posted 6 years ago

“Product was in stock at a great price, all arrived on time in perfect condition, what more could anyone want, well done!”

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Posted 6 years ago

“Excellent service - product was exactly as described and it arrived within a few days and was very well packaged. I would recommend and definitely buy from DKB Elegance again.”

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Posted 6 years ago

Thank you, we appreciate your kind comments.

Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Excellent service. I accidentally ordered the goods twice. They immediately emailed me to check my order and refunded one of the payments. The goods arrived quickly and were well packaged and the price was really reasonable. Would definitely use DKB again!”

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Posted 6 years ago

Thank you for your kind review. We are always pleased to help in any way we can.

Posted 6 years ago

DKB Elegance is rated 4.9 based on 1,351 reviews