DIY Kitchens Reviews

Name: DIY Kitchens
Rating: 4.53

4.5 Rating 59 Reviews

90 %

of reviewers recommend DIY Kitchens

Company Reviews

Metrics

4.5

Based on 59 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email

Anonymous

Anonymous // 01/01/2019

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“Really pleased with the whole process of ordering, customer support and delivery of kitchen. Great choice of colour and design at a good price. Queries and additions to order responded to promptly, delivery bang on time. Nice solid cabinets, prebuilt so easy to install ourselves.”

Helpful Report

Posted 5 years ago

“The quality of our kitchen is absolutely first class. Solid wood, painted in a bespoke colour and all delivered pre built and with doors on. The price we paid for a solid wood kitchen really was amazing and we had quotes from all the other big kitchen companies. No one else was close and colours were restricted. I’d love to give ‘very good’ but there were some pre sales issues. The showroom etc is fabulous but once we’d placed our order we had problems with our delivery being put back but these were due to mechanical issues. I just felt the communication side of things could be improved with the company. Luckily, I did end up in contact with a a manger called Catherine who was fabulous and really helped out to ensure any missed items from our order were sent out the following day. I would and am recommending diy kitchens to my friends.”

Helpful Report

Posted 5 years ago

“Overall the quality of the kitchen is excellent and i am very pleased with the end result. However, I did have a lot of issues with colour mismatches on the cornices, plinths etc and replacement parts being sent out damaged but this was all eventually resolved although it did take quite a bit of time and wasted effort for the fitter. I would still recommend DIY kitchens to friends as the price is good for the quality and my slightly bad experience could be fairly isolated.”

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Posted 5 years ago

“Absolutely first class. This is the second time we used DIY Kitchens for a fitted kitchen. The quality is superb and everyone compliments us on the appearance.”

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Posted 5 years ago

“Excellent business model. Bespoke production to our design cutting out the high street middle quality middle men. Can all be done online but we visited their kitchen heaven showroom for extra guidance. Ended up with a high end top quality kitchen at a lower cost. Love it.”

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Posted 5 years ago

“Great experience from start to finish, the online kitchen planner was easy to use and the visualisation tool made a big difference and enabled us to make best use of space. We traveled to the showroom, the staff were super helpful with no pressure, the range of kitchens on display defiantly made the 3 hour trip worthwhile. The quality and finish is exceptional considering the cost when compared with other manufacturers. The ordering process was easy using the portal and order tracking was a breeze, we opted for two man delivery as the units are quite large and heavy, the worktops were incredibly heavy. My order has some very minor issues which were handled superbly by the support staff. I would strongly recommend this company.”

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Posted 5 years ago

“We have ordered four kitchens from DIY and all are excellent. The first installed five years ago still looks perfect. Planning and ordering is easy and the delivery was on time and trouble free.”

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Posted 5 years ago

“Absolutely in love with our new kitchen. The quality of everything is of such a high standard. Our kitchen fitter was really impressed with everything and said they are not comparable to others.... The staff were great with the ordering process also and recommended some changes to our plans which we took on board! The online planning website was great, so easy to use and a fantastic design tool. Also, the showroom is fantastic - well worth a visit. A big thank you to the lovely delivery guys too :) Thank you DIY kitchens.”

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Posted 5 years ago

“Excellent quality excellent service! Easy uncomplicated ordering. Customer service very good! Will recommend to anyone!”

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Posted 5 years ago

“This company sells top quality products at a reasonable price, but even though the aftersales support staff are very pleasant and honest to deal with, they are let down by a badly disorganised delivery service. I would buy from them again for the quality and price, but I'm anticipating a protracted period of nonsense afterwards sorting out problems - such a shame!!”

Helpful Report

Posted 5 years ago

“After searching around, we decided to get a quote from DIY Kitchens, the quote they gave was extremely competitive to say the least. The order arrived, on the day we were told & everything we had ordered was there. The quality was above that of what we were expecting, cabinets were ready made which saved loads of time & the kitchen itself was easy to assemble, we are over the moon with our new kitchen & definately recommend DIY Kitchens to anyone looking to update their kitchen in the future, the price & quality are unbeatable.”

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Posted 5 years ago

“Ordered our kitchen through diy kitchens website. All very easy and got a phone call from someone giving us a bit of advice before our order was confirmed. A drawer facing hadn’t been delivered, a quick email and it was at my house in a couple of days. Great quality of cabinets, solid and look great.”

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Posted 5 years ago

“Hi , Our new kitchen is finished. We were very pleased with the quality of carcasses and doors and the pull out corner unit , plus all appliances are fully integrated and fit in nicely. I have a little knowledge of diy so managed to plan and fit virtually the whole kitchen myself . The only thing I got help with was the plumbing of dishwasher and washing machine , which my son who is a plumber helped with. The granite worktops were bought from diy/kitchens and fitted by Natural Stone , who did a fantastic job .We did our dining room at the same time so it’s been a fairly big project for me. Myself and my wife are very pleased with the quality , delivery and support we got from diy-kitchens and wouldn’t hesitate to recommend them to anyone looking to have a new kitchen. Great quality at a reasonable price. Thank you.”

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Posted 5 years ago

“Excellent experience all round. From the initial order placement - sales team reviewed my order and made a few suggestions / queried possible oversights and mistakes. Delivery was quick and accurately organised. Kitchen was packed very well eliminating any damage. Quality of kitchen is very good with strong sturdy legs and hinges. Would highly recommend.”

Helpful Report

Posted 5 years ago

“Great service and quality from start to finish. The online ordering process was relatively easy but, as in my case, if you have any queries along the way then the expert advice received is very helpful. The delivery truck was held up a little (no fault of theirs) but we were updated frequently and wasn't a problem. I'd use DIY Kitchens again in the future and have recommended them already to friends of ours.”

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Posted 5 years ago

“Had our new kitchen fitted this year used diy kitchens to supply excellent service from start to finish quality units at great price . We had a couple of issues on two units but all was sorted with excellent after care service from diy kitchens would strongly recommend them”

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Posted 5 years ago

“At first I was a little sceptical about placing an order as I hadn’t seen the kitchen in place. However, I ordered some samples of the doors and cabinets and was put at ease. The quality is very good. Everything arrived a couple of bits missing but the customer service team was on to straight away and had parts out immediately. Kitchen went together very well and the quirky could not be faulted. Very happy customer and wouldn’t hesitate to order again in the future.”

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Posted 5 years ago

“Excellent quality and the best value for money We are thrilled with the kitchen, the build quality is fantastic & great value for money! Our builder was hugely impressed with the quality and said he would recommend DIY Kitchens to others. One unit arrived damaged in transit (which happens), and a replacement unit was delivered the next day, great service! We wouldn’t hesitate to recommend DIY Kitchens, we got everything we wanted, well within budget. You have to design and measure yourself, or use a plan from elsewhere, but it is well worth the effort. Great customer service & very supportive throughout the process and aftercare.”

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Posted 5 years ago

“It was daunting ordering a kitchen online having never done it before. However, the online planner and helpful pre order check that are offered are great. The kitchen looks absolutely fantastic and the two fitters (who had never heard of the company before) are now looking to install diy kitchens in their own houses. Fantastic service, great price and really good quality kitchens. I spent far less than I did on a kitchen from Howdens last year and I ended up witha far superior product. Also a quick mention to the delivery men who were absolutely fantastic. Kept me updated and made sure the units were neatly stored until the installers arrived.”

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Posted 5 years ago

“We're very pleased with our new kitchen. It looks great. The quality of the cabinets and fixings is excellent and the fitter found them straightforward to work with. We did have some difficulties around confirming the delivery date, when our delivery was delayed. While we understand that this was unavoidable, the communication could have been better to ensure we knew just when the kitchen would arrive. We had similar issues when ordering a couple of extra panels and replacements for damaged parts, that there was very little communication around delivery date. This made it tricky with our fitter as we didn't know when we'd have the materials for him to come back and finish the job. Overall though, very pleased. I'm not sure getting a new kitchen is ever stress free, but feel confident that now it's in it will last well and it's certainly improved our home.”

Helpful Report

Posted 5 years ago

DIY Kitchens is rated 4.5 based on 59 reviews