Disk Doctor Labs Limited Reviews

Name: Disk Doctor Labs Limited
Address: 49, Queen Victoria Street, Albert Buildings, London, London
Rating: 4.88

4.9 Rating 175 Reviews

99 %

of reviewers recommend Disk Doctor Labs Limited

4.9

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Disk Doctor Labs Limited:

We recover data from damage storage devices including hard drives, USB drives, raid servers etc. We have also published dozens of data recovery software.

Visit Website

Phone:

02030 869 512

Email:

csuk@diskdoctors.com

Location:

49, Queen Victoria Street, Albert Buildings,
London
London
EC4N 4SA

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Disk Doctor Labs Limited 5 star review on 23rd April 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not impressed with the service as things where not communicated properly resulting in me having to pay £400 for nothing and they ruined my disk so I was not able to ever get my data when I went to another company”

Helpful Report

Posted 8 years ago

I have gone through your details, your review does not reflect the actual case. You brought in a damage laptop hard drive for which we sent you a no obligation quote for the recovery of data for £499 + VAT which was approved/agreed by you in your email to us (we have record of this email), Based on your approval, we started the recovery work on the drive. The data was successfully recovered and file list was sent to you by email, we waited to hear back from you but there was no response until the 11th day following our inquiry in which you stated that you are unable to arrange the payment and does not want the data. You were explained that you have already approved the quote, and we carried out the recovery work based on your approval, and if you declined after approval you will have to pay 50% of the approved quote so we can cover the cost incurred in recovering your data (our terms and conditions in quotation are clear on this). Basically you abandoned the job after approval, and you paid £250 not £400 following which we closed the case. Our quotation was also sent to you by email and was very clear of the charge which you agreed. Your drive was damage and was exactly in the same condition. The drive has to be taken to a data recovery specialist for the data to be recovered. We believe this review is totally unfair and does not represent actual situation.

Posted 8 years ago

“Very quick and helpful, would use them again, but hopefully I dont need that.”

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Posted 8 years ago

Thank you, please remember to back up your data regularly. We are happy to assist you if you need any help in the future.

Posted 8 years ago

“I used Disk Doctors Data Recovery service in the past month and I was very satisfied with their service. They indeed retrieved the data from my damaged disk in a quick and efficient way. I would definitely recommend them.”

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Posted 8 years ago

Thank you for the review.

Posted 8 years ago

“Extremely helpful. Lap top now up and running”

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Posted 8 years ago

Thank you for the review, we are pleased to hear that your laptop is up and running. We are always happy to assist you if you require any help.

Posted 8 years ago

“Extremely pleased with my experience from Disk Doctors. A very fast and efficient turn around, friendly customer service and the recovery of some important data leaves me a very happy customer. I couldn't recommend this service more highly!”

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Posted 8 years ago

Thank you for your review.

Posted 8 years ago

“these guys are great”

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Posted 8 years ago

Thank you

Posted 8 years ago

“Fast and Efficient service! I would recommend highly.”

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Posted 8 years ago

Thank you

Posted 8 years ago

“really helpful - thank you”

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Posted 8 years ago

“EXCELLENT service!!! I can't recommend Disk Doctors enough. Answered my queries with speed and were incredibly professional at all times. Salvaged all of the data I required. Please use Disk Doctors :)”

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Posted 8 years ago

Thank you for the review.

Posted 8 years ago

“i went to disk doctors with my partner's hard with his entire career on it. they were quick, knowledgable and explained the process to me, within 3 days i had everything back on a new hard drive (i provided), i would definitely recommend. they keep a back up of your files for 30 days too so if any goes wrong with my new drive, i can just give them a call!”

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Posted 8 years ago

Thank you Chaim. one correction, we keep backup of the data for 7 days not the 30 days. We are always there to help you if you need any further help.

Posted 8 years ago

“The service from Disk Doctors was prompt and informative”

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Posted 8 years ago

Thank you for your feedback, so pleased to know that you are happy with our services. Call us if there is anything we can help you with.

Posted 8 years ago

“Excellent service as always. Quick turn around.”

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Posted 8 years ago

Thank you for your review.

Posted 8 years ago

“I have been using Disk Doctor for more than 9 years and they never failed. fantastic service”

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Posted 8 years ago

Thank you for your feedback, pleased to know that you are happy with our services. Call us if there is anything we can help you with.

Posted 8 years ago

“Staff went out of their way to help me with recovering my data. Unfortunately, the data was damaged beyond repair (not their fault) and they provided me with a full refund. Great customer service.”

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Posted 8 years ago

Thank you for your positive review, unfortunately your hard drive was in too bad condition. Remember to back up your data regularly to avoid similar issues.

Posted 8 years ago

“Excellent Service. Very knowledgeable technicians. They successfully restored over 1TB of data from a failed NAS. True lifesavers. Can easily recommend.”

Disk Doctor Labs Limited 5 star review on 4th May 2016

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Posted 8 years ago

Thank you for your review, pleased to know that you are happy with our services. Call us if there is anything we can help you with.

Posted 8 years ago

Disk Doctor Labs Limited is rated 4.9 based on 175 reviews