¡Muchas gracias por tus amables palabras y recomendación! Es fantástico saber que está satisfecho con el servicio y que su teléfono celular ahora está desbloqueado y listo para usar. Si tiene más preguntas o necesita más ayuda en el futuro, no dude en comunicarse. ¡Disfruta de la libertad de tu teléfono recién desbloqueado! 📱🎉
Thank you for the positive feedback on our service speed and customer service! We're thrilled to hear you had a great experience. If there's anything else we can do to assist you, please don't hesitate to reach out. Enjoy your unlocked device!
¡Hola! Muchas gracias por tomarse el tiempo para dejarnos esta maravillosa reseña. Es realmente gratificante saber que tuvo una experiencia positiva con nuestro servicio de desbloqueo y que ahora está disfrutando todo el potencial de su teléfono. Si necesita más ayuda o tiene más consultas, no dude en comunicarse. ¡Estamos aquí para ayudar! Un cordial saludo, Carlota.
¡Gracias por tus comentarios positivos! Estamos encantados de saber que encontró excelente nuestro servicio de desbloqueo. Si hay algo más con lo que necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu dispositivo recién desbloqueado!
“Price was good . Everything worked the way it should and now I am enjoying this unlock phone here in Italy. I needed this service for a sim card. Now I can enjoy my vacation in Europe with with a international international sim card in my unlock phone. AT&T was was terrible about unlocking my phone. Direct unlock did the trick. Thank you.”
Wonderful to hear that you had a positive experience with our service and that you're now able to enjoy your unlocked phone on your European vacation! It's a pleasure to have assisted you with your AT&T phone unlock, and we're delighted we could get everything sorted for you. If you need any more assistance or decide to unlock another phone in the future, remember, we're here to help. Enjoy Italy and the rest of your travels! 🌍😊
¡Muchas gracias por tu maravillosa reseña! Estamos encantados de saber que tuvo una experiencia fantástica con nuestro servicio. Su recomendación significa mucho para nosotros y estamos felices de haberle brindado una solución segura y asequible. Si tiene más necesidades o preguntas, no dude en comunicarse. ¡Su satisfacción es nuestra máxima prioridad! ¡Disfruta de tu dispositivo desbloqueado!
Hello,
I'm very sorry to hear that you've had a negative experience. We sincerely appreciate your feedback and would like to address any concerns you may have. We aim to provide transparent and effective unlocking services, and I assure you that we strive to avoid a bait and switch operation.
If there's any confusion regarding multiple payments, please note that our process includes an Eligibility check first, followed by an Unlocking Payment, with all costs outlined on the checkout page before purchase. If your order status is awaiting payment and you're considering continuing, we're here to assist you in completing the process and ensuring your satisfaction.
If there's anything specific that you're unhappy with or if you have questions about the service, please provide us with your order reference or IMEI number. This will help us look into your case in detail. In the absence of this information, we cannot address your specific concerns accurately. However, our Live Support team is always available on your tracking page, ready to help resolve any issues you may be facing.
Thank you for reaching out, and we look forward to the opportunity to turn your experience around.
Best regards,
Charlotte
Hello,
Thank you for taking the time to leave a review. I'm sorry to hear you feel that way about our services. We endeavor to be as transparent as possible, with all the costs and steps outlined on our checkout page. This includes the eligibility check followed by the unlocking payment required for all phones.
If there's a specific issue you've encountered or if there are any concerns you have about a service you received, please let us know. Your satisfaction is important to us, and we're here to assist you through any complications you may be facing. If you have an order in progress, I would encourage you to continue so we can complete the process for you.
To better assist you, we would need your IMEI number or any reference numbers related to your order. This will help us address your concerns accurately. If you don't have this information to hand, our Live Support team is available through your tracking page to offer assistance and resolve any problems you're experiencing.
Kind regards,
Charlotte
“NOT A SCAM TRUST ME!!!!!!DirectUnlocks.com Got my iPhone 14 pro max unlocked from Spectrum WHILE STILL OWING THEM MONEY ON THE PHONE. 04/03/24 is when I started the process and they finished 04/13/24 So satisfied with the service, I didn’t even know if this was possible and I know a lot of crazy tricks in this world lol. Look dude or lady lol, I fully THOUGHT I was being scammed by directunlocks.com after foolishly paying for the service and then after paying checking reviews, but all these negative reviews are very judgmental skeptical people who only paid the first initial eligibility fee and NEVER PAID THE SECOND OR THIRD PAYMENT, IT FULLY WORKS NOT A SCAM AT ALL. granted that is kinda a bait and switch tactic but hey they got my phone unlocked from spectrum and I owed quite a bit on it still lol. Plus their customer support actually responded quickly and frequently and answered all my questions. They are a little vague when it comes to details but hey like I said it really do end up working out for me. so I am beyond grateful and satisfied with the service provided, it did take nearly 9 and a 1/2 of the 7 days that they provided as a time window but I cannot complain I now have an iPhone 14 pro max I paid only 360$ for INCLUDING THE $29.99 ELIGIBILITY CHECK AND 50$ THE FIRST INITIAL BASIC SERVICE FEE and finally $235 THE PREMIUM SERVICE FEE AS WELL straight up great deal directunlocks got sh*t done for me, trust the process as long as your phone is not blacklisted, and I can check that yourself for free, the service will work just give it the time and you will be happy I swear. I tripped out too thinking I got scammed but it really really worked. Fully satisfied customer on 04/13/2024”
Hello there,
Thank you for taking the time to share your experience with DirectUnlocks.com! It's truly wonderful to hear that you were satisfied with the unlocking service for your iPhone 14 Pro Max, even while you were still owing money on your phone with Spectrum.
We understand that the unlocking process can sometimes feel intimidating, especially when there are multiple payments involved, but we're thrilled to know that our team was able to assist you effectively, responding to your inquiries promptly and guiding you through to a successful unlock.
Your situation is a great example of the importance of following through the entire process once started, and we're grateful that you decided to trust us. Thank you for acknowledging the process and recommending our service.
Remember, our customer support is here if you ever have any other questions or need further assistance. Enjoy your unlocked iPhone, and we'd be glad to help you or anyone you refer to us in the future!
Warm regards,
Charlotte
“Me siento estafada por esta compañia porque al solicitar el desbloqueo de un iphone 6+ no me dijeron desde un principio lo que tenia que cancelar en total para lograrlo, primero me pidieron un pago de 28 dólares y lo hice pensando que no era mas lo que habia que pagar, enseguida solicitaron 50 dólares mas desque para lograr el desbloqueo y tambien lo hice, enseguida me pidieron hacer otro pago por 624 dólares y que me lo rebajaban a 298 dólares y ahi cancelé el pedido porque me sentí estafada, He enviado 9 hojas de queja y exigiendo la devolución de mi dinero y solo me quieren dar un bono por 78 dólares para comprar otro aparato lo cual no me sirve , yo solo quiero mi reembolso y me están dando vueltas para solucionarme mi problema. Son unos estafadores y no me devuelven mi plata, esto es un fraude!!!!!!!!!!!!11”
Hola, lamento mucho la experiencia frustrante que has tenido. Me gustaría asegurarle que nuestra intención es siempre brindarle información clara sobre los costos y el proceso involucrado en el desbloqueo de su iPhone 6+. Como se describe en nuestros términos, el servicio comienza con una verificación de elegibilidad, seguida del proceso de desbloqueo que puede implicar pagos por separado. Estos pasos son necesarios para garantizar que podamos desbloquear su dispositivo de manera efectiva y se detallan en la página de pago antes de cualquier compra. Entiendo que los costos posteriores fueron una sorpresa para usted y por eso le pido disculpas si hubo alguna confusión. Nuestra política de reembolso establece que ofrecemos reembolsos en determinadas circunstancias, como si no podemos desbloquear su teléfono o si no se cumplen criterios de servicio específicos. Sin embargo, las comprobaciones de elegibilidad no son reembolsables porque forman parte de los servicios prestados para determinar si su teléfono se puede desbloquear. Me gustaría ayudarte a resolver tu problema y, para ello, necesitaremos tu número IMEI para localizar tu pedido y abordar adecuadamente tus inquietudes. Comuníquese con nosotros a través del Soporte en vivo en su página de seguimiento con su IMEI y nuestro equipo estará más que dispuesto a ayudarlo. Nos tomamos en serio la satisfacción del cliente y nos encantaría tener la oportunidad de rectificar esta situación. Gracias por informarnos sobre esto y esperamos tener noticias suyas pronto. Saludos cordiales, Carlota
“WORST COMPANY THEY ARE SCAM. THEY MAKE YOU PAID 30 IN FRONT. AFTER THAT THEY WANT MORE MONEY. THEY PAGE DOESNT SAID ABOUT CHECK COST UNTILE THEY CHARGE YOU . AND AFTER THAT THEY TELL YOU THAT THE 30 DOLARS WHERE FOR NOTHING THAT YOU HAVE TO PAY MORE . WE SHOULD HIRE A LAWYER FOR THEM TO BE CLEAR IN THEIR PAGE . THEY DONT EXPLAIN CORRECTILY IN THEIR WEB PAGE.”
Hello,
I'm truly sorry to hear that your experience with us hasn't been what you expected. I understand that the payment process can seem frustrating. I want to clarify that the initial payment you referred to is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. As outlined on our checkout page, there are two payments required – one for the Eligibility Check and, if eligible, a subsequent payment for the Unlocking Service.
We strive to be transparent with our process, and I apologize if this wasn't clear at any point. We would love to help you get your phone unlocked and would be more than happy for you to continue with the process. I encourage you to reach out via our Live Support on your tracking page where we can assist you further and clarify any details about the payments.
Thank you for your feedback, and we look forward to assisting you.
Best regards,
Charlotte
Hello there,
Thank you for bringing your concerns to our attention. I understand that you're feeling uncertain about the additional payment required. However, I'd like to assure you that the service you've paid for so far includes the Eligibility Check for €26.99. This check determines if your device can be unlocked from its current network.
As outlined in our terms and conditions, the full unlocking process consists of two steps: First, an Eligibility Check to ensure that your phone can be unlocked, followed by the actual Unlocking Payment which is the next step in your case. We do strive to be upfront about our pricing structure, and all the costs are explained on the checkout page before purchase.
Your order is currently at the stage where the Eligibility Check has been paid for and completed, and we’re awaiting the Unlocking Payment to proceed with your unlock request. Completing this payment will allow us to move forward and provide you with the unlocking service you've requested.
We value your business and are here to support you through the unlocking process. If you have any other concerns or questions, please feel free to reach out. We're here to help you have a positive experience with our service.
Best regards,
Charlotte
“Direct Unlock operates in a shifty/misleading manner. They advertise unlocking a phone for $28.99, but this is only a verification that the phone can be unlocked. They then charge $63 to unlock the phone. My son's phone could not be unlocked, and Direct Unlock kept the $93. No one knows their expertise, or how they try to actually unlock a phone. But if your phone cannot be unlocked (without a speciic explanation given) you are SOL.
Also check out Direct Unlock on the Better Business Bureau's webpage. The BBB has given Direct Unlock an F, with numerous complaints similar to mine.
SAVE YOUR MONEY. STAY AWAY FROM DIRECT UNLOCK!!!!”
Hello there,
Thank you for taking the time to share your concerns. We understand that it can be frustrating to encounter additional costs and we truly apologize for any inconvenience caused. Our aim is to be transparent with our customers which is why all costs are outlined on the checkout page prior to any purchase. As it is stated in our terms and conditions, unlocking a phone is a two-step process that includes an Eligibility Check, followed by an Unlocking Payment.
It's important to understand that the initial fee is for the eligibility check to ensure your phone can be unlocked. This part of the service has already been provided, hence why it is a separate cost. If for some reason the phone cannot be unlocked, as mentioned under section 7.3 of our terms and conditions, the initial payment for this check is non-refundable because the service has been rendered.
Regarding the Better Business Bureau's evaluations, please know that we constantly strive to improve our services and customer satisfaction is paramount to us.
To assist you further, we would require the IMEI of the device in question to look into your son's order specifics. Unfortunately, without this piece of information, we're unable to address the specific concerns about the unlocking process that was attempted.
If you would like us to investigate this further or if there's anything else we can assist you with, please do not hesitate to use the Live Support feature in your tracking page, where our team can provide tailored assistance.
Thank you for your understanding.
Best regards,
Charlotte
“I have been waiting for the US SIM unlock number for two months, and every time I ask what is happening, a bot answers me, they have already charged me”
Hello! I'm truly sorry to hear about the delay you've been experiencing. I can understand how waiting for a significant amount of time without a clear update can be frustrating.
To assist you effectively, I'll need your IMEI number to review the specifics of your order. Without it, I'm unable to pull up your account details. Could I kindly ask you to provide your IMEI so that we can address your concerns promptly?
In the meantime, if your status is 'awaiting payment', it might mean that there's still an unlocking payment that needs to be processed to move forward with your SIM unlock. All costs related to the unlocking process should have been outlined on the checkout page prior to purchase, which includes an eligibility check followed by an unlocking payment, if applicable.
To ensure this is resolved quickly, please use the Live Support on your tracking page, as they can directly address your problem and provide real-time assistance.
Again, apologies for any inconvenience, and thank you for your patience. We're keen to help you resolve this issue.
“Absolute ripoff. They charged me $28 and once I paid that said they couldn't unlock unless I paid another $118. Pure garbage. Run far and fast. Anyone who claims to have had a positive experience is an employee of this so called company or paid by them to lie.”
Hello,
I'm really sorry to hear about your frustration. It sounds like there might have been some confusion regarding the payments, and I'd love to clear that up for you. The initial payment you made covers the Eligibility Check, which every phone must go through. After that, if your phone is eligible, an Unlocking Payment is required to proceed with the actual unlocking service. It's our policy to break down these steps clearly on our checkout page before purchase.
We understand the process can be unexpected if one is not familiar with it, but please be assured we are committed to transparency and customer satisfaction. If there's anything we can do to help you through the unlocking process and ensure it's smooth for you, we'd be more than happy to assist. Your unlocking request status might be awaiting the payment for the actual unlocking service.
Our team would be eager to clarify any uncertainties and guide you through the next steps if you choose to continue. For a more detailed look into your order and to help us provide you with tailored support, please provide us with your IMEI or use Live Support on your tracking page. We're here to help make this right for you.
Best regards,
Charlotte
Hello,
Thank you for bringing your concerns to our attention, and I'm very sorry to hear about your dissatisfaction with our service. Your feedback is extremely important to us, and we want to ensure that your experience is addressed properly.
I’d like to look into this issue for you, but to do so, I'll need your IMEI number to find your order in our system. If you could provide this detail, along with specific information about the issue you're encountering, that would be very helpful.
Our support team strives to respond to all queries, and we're keen to resolve any issues you're experiencing. If you haven't received a response, I encourage you to use the Live Support feature in your tracking page for immediate assistance.
Please remember that we are committed to following the terms outlined in our refund policy and working within the parameters set to offer you the best resolution possible. Your understanding and cooperation are greatly appreciated, and we look forward to resolving this matter for you.
Best regards,
Charlotte
“Scam, they probably cannot unlock most modern phones, since the unlocking is web based nowadays and no phone unlocks with unlock codes anymore.
I paid them 30 dollars for eligibility checks, and after they qualified my phone for unlocking I paid another 50.
Of course they could not unlock it. The locking is web-based.
They kept stalling when I asked for refund, so I disputed the credit card transactions. They were canceled by my bank, and now they charged me a dispute fee and threaten me to blacklist my device if I don't pay them .
Web Mafia.
I will seek legal action against them, and will try to take the website down or block it from united states. They don't know who they messed with.”
Hello,
We're truly sorry to hear that your experience did not match your expectations. Our unlocking service utilizes official IMEI unlocking, which is recognized and can be appropriate for a variety of phone models and networks. This is clearly outlined in our terms in point 1.2: "We offer official imei unlocking services."
We understand your frustration regarding the unlocking process and the subsequent payment concerns. Regarding the charges, it's important to clarify that the initial payment is for the Eligibility Check, as stated in our terms 7.3. Following this, if your phone is deemed eligible, an Unlocking Payment is required to proceed. We always ensure all costs are transparent and visible on the checkout page before any purchase is made.
In relation to the refund request, as per our policy highlighted under section 7, refunds are provided under specific conditions. If the service does not result in unlocking your phone, and all criteria for a refund are met, we are committed to honoring that refund. If your case meets these conditions, we would like to work with you to resolve this matter.
However, regarding the dispute fee, this is standard practice when a chargeback occurs. As for the warning of blacklisting your device, this is in alignment with our fraud and deception policy under section 13 to protect our services from fraudulent activities.
We take possibilities of legal action very seriously and strive to resolve any disputes amicably. We would encourage you to reach out to our Live Support with your IMEI number so we can look into the specifics of your case and find a resolution.
We hope to turn your experience around. Please allow us the opportunity to ensure your satisfaction.
Best regards,
Charlotte
¡Hola! Agradezco su compromiso con nuestros servicios. Parece que tu mensaje pudo haber sido cortado porque no recibí una oración completa. Si tiene alguna pregunta o inquietud sobre nuestros servicios, hágamelo saber. Estoy aquí para aclarar cualquiera de nuestros términos o abordar cualquier comentario que pueda tener. Si se refiere a un pedido existente, para ayudarlo mejor, ¿podría proporcionar el número IMEI de su pedido? Para cualquier consulta detallada o si tiene algún problema, le recomiendo que utilice la función Soporte en vivo en su página de seguimiento, ya que pueden brindarle asistencia inmediata y resolver su problema de manera eficiente. ¡Esperamos poder ayudarte!
“Can you a zero stars? This is just a scam. They say that the charge is $30, then after yu pay that, they say they need another $50. they are scum. Stay away.”
Hi Scott,
I'm genuinely sorry to hear that you feel this way about your experience. It's never our intention to leave our customers feeling unhappy with our service. I'd like to take this opportunity to clarify the payment process.
For unlocking a device like your iPhone 7 from AT&T USA, there are two distinct steps: the Eligibility Check and the Unlocking Payment. As mentioned on our website, the initial $28.99 payment you made was for the Eligibility Check, which determines if your phone can be unlocked. This step is crucial and is outlined very clearly before finalizing your purchase.
Once your phone is confirmed to be eligible, the subsequent payment is for the actual unlocking process. This cost structure is designed to ensure that we don’t proceed with unlocking services that aren’t suitable for your device, which is part of our commitment to providing transparent and customer-friendly service.
I understand that encountering additional fees can be frustrating, but I want to assure you that we strive to be upfront about all costs involved. Our goal is to successfully unlock your device, allowing you to use it with the carrier of your choice.
Your order status currently shows that you've paid for the Eligibility Check and are awaiting the Unlocking Payment. If you choose to proceed with us, we’re here to support you through the process. If there's anything specific that's causing you concern, or if you have further questions, please let me know and I'd be happy to assist you further.
Best regards,
Charlotte
“This company is a scam. Every step costs more money. After 10 hours, I got an email saying that they couldn’t unlock my phone because I owed $742 on an account that’s been closed for almost a year and a half but they “negotiated a good deal for me” down to $299.
Don’t waste your time and money. Fortunately, I only lost $78.”
Hello,
We're really sorry to hear about your dissatisfaction with the service so far. It seems there has been a bit of confusion regarding the unlocking process. As outlined on our website and the checkout page, all phones undergo an Eligibility Check first, for which you paid $28.99. If eligible, there is a Standard Unlocking Payment, which in your case was $50.
Your current status, "Awaiting Payment for Premium Service," indicates that your iPhone 8 Plus did not meet the criteria for a standard unlock with T-Mobile USA and requires a Premium Service. This additional service is necessary to address more complex situations such as outstanding financial obligations on the account associated with your device.
It's important to clarify that we aim to negotiate on your behalf for any outstanding balance on the network side to successfully unlock your device, hence the additional cost which is significantly reduced from the original amount owed to the carrier.
Our goal is to help get your phone unlocked and to provide you with a positive experience. If you wish to proceed with the Premium Service to unlock your iPhone 8 Plus, please respond to the email or follow the instructions provided to make the necessary payment.
If there is any other way we can assist you, or if you have further questions, please let us know. Your satisfaction is important to us, and we are here to help.
Best regards,
Charlotte
