Hello Paul,
Thank you for your feedback! We’re thrilled to hear that your unlock for the Samsung Galaxy A5 (2017) on Vodafone UK was completed on time. If there’s anything more we can do to assist you or enhance your experience, please let us know. Enjoy the freedom with your device!
Best regards,
Charlotte
Hello Nicholas,
Thank you for taking the time to share your experience with us. I'm delighted to hear that while the unlocking process took a bit longer than expected, you still had a good overall experience. Delays can sometimes occur due to the variable nature of the unlocking process as outlined in our terms, but we aim to keep you informed every step of the way.
We appreciate your patience and are glad to have assisted you in unlocking your iPhone 11 from Verizon USA. Should you require any further assistance or have any questions, please don't hesitate to reach out. We're here to help ensure that your device works seamlessly with the network of your choice.
Warm regards,
Charlotte
Hello Khurram Hussain,
Thank you for your review. I understand that the total cost differs from the initial advertised price for the eligibility check. Our service includes a two-step payment process for unlocking phones, which involves an Eligibility Check and then an Unlocking Payment.
From what you've mentioned, it looks like you've paid $19.99 for the Eligibility Check and an additional $41.00 for the Standard Unlock service to unlock your Samsung Galaxy S8 from AT&T USA. We always ensure all costs are clearly outlined on the checkout page before you proceed with any purchase.
If your Samsung Galaxy S8 has already been successfully unlocked, as indicated by your order status "Unlock Complete", I invite you to enjoy the newfound freedom of using your device with different networks.
Should you have any more questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Charlotte
Thank you for your positive feedback! We're thrilled to hear that your unlocking process was swift and that our tutorials were helpful. If you have any more questions or need further assistance, feel free to reach out. Enjoy your unlocked Samsung Galaxy S8!
Thank you for reaching out to us with your concerns about the unlocking process for your Samsung Galaxy S8. I understand it can be frustrating when things don't go as expected.
Since your order status is "Unlock Complete," it indicates that the unlock for your phone has been processed. If your handset isn't prompting for an unlocking code when you insert a non-EE SIM card, it suggests that a Remote USB Unlock service will be necessary for your device.
I appreciate this isn't the solution you were hoping for, and it does involve an additional fee. However, this service is tailored specifically for Samsung phones like yours, where unlocking codes are either not available or suitable. We strive for a seamless unlocking experience, and our team is here to guide you every step of the way.
We would be glad to assist you with the Remote USB Unlock service, ensuring your Samsung Galaxy S8 is unlocked for use with other networks. Please visit the website and proceed with the necessary additional payment to avail of this service.
If you have any other questions or need further assistance, please don't hesitate to let us know. We're here to help make sure you're fully satisfied with our services.
Dear Rossi Enrico,
Thank you for choosing us to unlock your Samsung S3 from the Virgin UK network. We're delighted to confirm that the status of your order is "Unlock Complete." This means you should now be able to use your device with other compatible networks!
We've noted your payments of £14.99 for the Eligibility Check and £19.40 for the Standard Unlock. It's great to see you've made it through the process, and we're happy to have been able to assist you in unlocking your device.
Should you have any questions on how to use your newly unlocked phone or if you need further assistance, please don't hesitate to get in touch. We're here to help make sure you have a positive experience with your unlocked phone.
Best regards,
Charlotte at Direct Unlocks
Dear Blessing Njovu,
Thank you so much for your review! We're thrilled to hear about your excellent experience regarding the accuracy of our services in unlocking your iPhone 5C from O2 UK. We hope you're now enjoying the freedom of using your device with any network of your choice.
If there's anything else we can assist you with, don't hesitate to reach out. We're here to ensure your satisfaction every step of the way!
Warm regards,
Charlotte
Dear C A Smith,
Thank you for sharing your feedback. We are glad to hear that your unlock is complete! We understand there can be concerns about additional fees, but I'd like to reassure you that all costs are outlined clearly at the checkout stage.
Since your iPhone 7 from EE UK is now unlocked, you're free to enjoy the benefits of using any network. We strive for transparency and customer satisfaction, so all service details, including the Eligibility Check and the Standard Unlock payments which you've completed, are always disclosed upfront.
Should you have any more queries or require further assistance, don't hesitate to get in touch. We're here to ensure you have a positive experience with your unlocked device!
Warm regards,
Charlotte
“I ordered the service to have my phone unlocked from a network to which it was locked, and I was so busy working I had actually forgotten that I had ordered the service I was on the road one day and I got a message that the phone was now opened ....I was pleasantly surprised...
Thanks Guys”
Hello!
We're thrilled to hear about your positive experience and that the unlock process was such a smooth and surprising success for you. If you ever need our services again in the future or have any further questions, don't hesitate to reach out. Happy travels with your newly unlocked phone!
Best regards,
Charlotte
Hi Ann Mongans,
Thank you for your feedback on our service. I'm glad to hear that you found our service good. I understand your concern about the cost, and I appreciate you bringing this up.
Just to clarify, the initial payment you made was for the Eligibility Check (£17.99) to ensure that your Samsung S8+ could be unlocked. After that, the Standard Unlocking payment (£19.40) was indeed for the actual unlocking service. This two-step process is a part of our unlocking procedure, as clearly outlined on our website before finalizing the purchase.
Since your order status is "Unlock Complete," it looks like your device should now be unlocked. If, however, your phone isn’t asking for an unlocking code or if the provided codes aren’t working, we may need to perform a Remote USB Unlock. We're here to assist you through this process to make sure you have a functional unlocked phone.
We strive for your complete satisfaction and would love the opportunity to make things right. If you need further assistance or if there's anything specific you're unhappy with, please let us know, and we will do our best to help.
Best regards,
Charlotte
Dear Amanda Taylor,
We're absolutely thrilled to hear that you had a great experience with our service! Thank you for choosing Direct Unlocks and for taking the time to share your positive feedback. It’s fantastic to know you are happy with our work.
If you ever need assistance in the future or have any questions, we're always here to help. Have a wonderful time enjoying your unlocked Samsung Galaxy S9+!
Warm regards,
Charlotte
“Was told one price then had to pay other price aswell which together came to around £40...but the code work the phone is unlocked so all good in the end ...code was sent within 24 hours”
Hello Robert,
We're pleased to hear that your Samsung Galaxy S7 was successfully unlocked and the code was delivered promptly within 24 hours. We understand the initial surprise regarding the two separate payments. As outlined on our checkout page, the Eligibility Check and the Unlocking Payment are indeed separate costs required for our comprehensive unlocking process. We appreciate your understanding, and if you require any further assistance or clarification, please don't hesitate to reach out. Enjoy your newly unlocked phone!
Warm regards,
Charlotte
“They absolutely delivered the unlock within a week. I’m happy with the results.
What I did not like is the enticement of 19.99 and me not knowing how much a service like this costs I jump on it, then I get an email oh that’ll be another 120.00 thanks for your preorder please pay. Then I pay that. And they say it may be even more money For any other reason. Ultimately it all together was 140 bucks but I was taken aback by this scheme. Upsetting and yet overall my device is unlocked and I am grateful.”
Hello there,
Thank you for taking the time to share your feedback with us. It's great to hear that your device was successfully unlocked within the timeframe we provided. We understand that our pricing structure, with the initial Eligibility Check followed by the Unlocking Payment, came as a bit of a surprise to you. We do our best to be upfront with all potential costs, and we apologize if the process was not as clear as we intended it to be.
We're focused on providing clear, transparent information as outlined on our checkout page, including all the services you initially paid for—the $19.99 for your Eligibility Check, and the subsequent $123.00 for the Standard Unlock for your Apple iPad. We aim to avoid any unexpected surprises by informing our customers that, while generally the initial payments cover the complete service, there may be additional costs in certain circumstances.
We're glad to know that your device is now unlocked, and we hope this convenience brings greater utility and enjoyment in using your iPad. If there is anything specific we can assist you with, or if you require further clarification on the process, please do not hesitate to reach out.
Warm regards,
Charlotte
Hello,
Thank you for reaching out and sharing your feedback about our unlocking service. We're thrilled to hear that you found the process excellent! Your successful unlock experience is extremely important to us, and we're glad to have met your expectations. Should you have any more questions or need further assistance, please don't hesitate to contact us.
Best regards,
Charlotte
Hello Cruz,
We're thrilled to hear that the service worked just fine for you! If you ever need assistance in the future or have any more phones to unlock, we're here to help. Don't hesitate to reach out to us or recommend our services to friends and family. Thank you for choosing Direct Unlocks!
Warm regards,
Charlotte
Thank you so much for your positive feedback! We're delighted to hear that you are satisfied with our service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your unlocked Samsung Galaxy S8 and the freedom to choose your network! Have a great day!
“While the unlock process was OK that fact that I had to pay twice, first a £17.99 fee then to actually unlock the phone was a further £29.99 which I found rather deceitful! And I was passed onto another company”
Hi Mr. Fitton,
Thank you for your feedback. I'm glad to hear that the unlock process for your iPhone SE was satisfactory. I understand your concern regarding the two separate payments. Our service operates with an initial Eligibility Check, which was the £17.99 fee, to ensure your phone can be unlocked. This is followed by the actual Unlocking Payment, which in your case was £29.50. This two-step process is outlined on our checkout page before any purchase is made, to ensure transparency.
The transition to another company is part of our network of service providers that specialize in unlocking specific devices. We partner with them to ensure that your phone is unlocked effectively.
If there's anything more we can assist you with or if you have further questions, we'd be happy to help. We want your experience with us to be as clear and positive as possible.
Best regards,
Charlotte
Hello Mr. Bilson,
Thank you for taking the time to share your feedback. We're delighted to hear that you found our service efficient and the order tracking process user-friendly. If there's anything more we can do to assist you or enhance your experience, please don't hesitate to reach out. Enjoy your newly unlocked iPhone 6!
Warm regards,
Charlotte
Hello Gaty,
Thank you so much for your positive feedback! It's truly rewarding to hear that you found our service great and easy to use. We're delighted that everything was completed to your satisfaction and in a timely manner. We appreciate your remarks and look forward to assisting you again in the future!
Best regards,
Charlotte
“I paid initially for a check to be done on my handset. Direct Unlocks returned to me with good news the handset can be unlocked, for a further fee. I did go ahead with the second payment. They then returned to me a week later with an update that unfortunately they could not unlock my handset. Instead of a refund, they offer me credit which is useless to me. If I wanted a refund I had to prove the handset was not in contract or blacklisted, which it wasn’t. They conveniently offer a link to a site to perform a free check. What do you know my phone was blacklisted. (It absolutely isn’t) I bought the phone prepay and it was sealed in a box direct from Vodafone. I paid an independent provider to carry out a health check on my handset, what do you know 100% clean. (1) It’s clear they have affiliates with the health check site they gave me a link to, also note this related site has just as terrible a reputation. (2) They were paid a fee to check if the phone was eligible to unlock. Why say it can be unlocked then not fulfill the deal, then not offer a refund. I will tell you why these guys are 100% untrustworthy. Do NOT do business with these guys. I took a chance out of desperation do please learn from my mistakes. You will only lose your money!”
Hi Nicholas, sorry to hear that your device came back as being barred, you should of been refunded with vouchers to use towards another unlock. We advise that the service does not work on barred devices.
Posted 5 years ago
Hello,
Thank you for getting in touch, and I'm truly sorry to hear about the frustration you've experienced with the unlocking process. It's certainly not the smooth experience we aim to provide.
Regarding the unlocking process and the results you've mentioned, it's important to clarify a couple of points. When an initial eligibility check on a handset indicates that an unlock is possible, it's based on the preliminary information available to us. However, subsequent checks during the actual unlocking process can sometimes yield new information that was not apparent during the initial assessment. This appears to be what happened in your case.
I understand how disheartening it must be to have proceeded with the unlocking service based on the initial positive response, only to encounter an unexpected obstacle. As outlined in our refund policy, "7.9 Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
Given that you have evidence from an independent provider that your handset is indeed not blacklisted, we would like you to get in touch with our Live Support team through your tracking page. They will be better equipped to address this discrepancy and work towards a resolution.
Please ensure that you provide your IMEI and any evidence you have from the independent provider during this interaction. We value your trust and want to ensure that you walk away feeling heard and assisted.
We're committed to turning your experience around and hope to resolve this matter to your satisfaction.
Best regards,
Charlotte
