Ciao, mi dispiace davvero sapere che la tua esperienza non è stata positiva. Desidero assicurarmi che il tuo problema venga affrontato e risolto al meglio delle nostre capacità. Se il servizio per cui hai pagato non ha prodotto i risultati che ti aspettavi, dovremmo assolutamente esaminarlo insieme. Potresti per favore fornirmi il tuo numero IMEI? Questo mi aiuterà a trovare il tuo ordine e a comprendere lo stato esatto del tuo caso. È importante notare che i controlli di idoneità sono un primo passo necessario, seguito dal pagamento di sblocco. Se lo stato del tuo ordine è in attesa di pagamento, ciò potrebbe significare che il controllo di idoneità iniziale è stato completato e che siamo pronti a procedere al passaggio successivo per sbloccare completamente il tuo telefono. Tutti i costi associati ai nostri servizi sono descritti nella pagina di pagamento prima dell'acquisto e voglio assicurarmi che tu sia stato informato su ogni fase del processo. Il nostro obiettivo è garantire che il tuo telefono venga sbloccato correttamente. Utilizza il supporto live nella pagina di monitoraggio in modo che possiamo assisterti ulteriormente con il tuo ordine e risolvere eventuali dubbi che potresti avere. Non vedo l'ora di aiutarti a risolvere questa questione. Meglio, Charlotte
“After paying 2 charges, they send the unlock codes. The problem is my S20FE from Mexico Telcel will not give the opportunity to enter the codes on boot with the new SIM. I've been told I need to do a USB unlock. Which I would try, if I could get any support from the actual support line. Not the "live" chat. Which just repeats my history and adds some understanding my frustration comments.”
Hello,
I'm sorry to hear that you're experiencing issues with unlocking your S20FE. It's important that your device prompts for the unlock code to proceed with the standard unlocking process. As per our terms, if the handset does not ask for an unlock code, we can indeed assist you with a Remote USB unlock service. I understand your frustration with the support line; customer satisfaction is paramount, and I'm here to assist you in moving forward.
To better address your situation and guide you through the Remote USB unlock process, we'll need your IMEI number. This is vital for locating your order and providing the necessary support. If you haven't already, please reach out to our Live Support via your tracking page with your IMEI number and explain that you require assistance with a USB unlock for your device. Our team is on standby to help you resolve this matter efficiently.
Thank you for your patience, and we look forward to assisting you in completing the unlocking process for your S20FE.
Best regards,
Charlotte
“The website is misleading. The first quoted price is just to see if you're eligible to unlock. Then you have to pay another $100+ to actually unlock. It took the full time they quoted. No big deal, but it only worked for a week. Now my new Sim won't work in the phone at all.”
Thank you for taking the time to provide your feedback. I'm sorry to hear that your unlocking experience didn't meet your expectations. I understand that the two-step process with an Eligibility Check followed by the Unlocking Payment can be a bit surprising at first, but we make sure to outline all costs on the checkout page before the purchase is finalized.
As for the issue with your new SIM not working after a week, this is quite unusual, and we'd love to help troubleshoot this problem for you. It could be something simple that we can resolve quickly. Since you didn't include your IMEI with your review, I'm unable to look into your specific situation right now. Could you please reach out through the Live Support on your tracking page with your IMEI? Our team will be able to assist you more efficiently this way.
We're committed to ensuring a positive experience and would like to see if there's anything we can do to turn your situation around. Thank you once again, and we look forward to assisting you.
“DO NOT USE THEIR SERVICE!!! THEY WILL STEAL YOUR MONEY AND WONT HELP YOU!! THEY CHARGED ME 3 TIMES FOR THE SAME SERVICE AND EVERYTIME IT WAS A DIFFERENT REASON. NEVER GOT UNLOCKED”
Hello Carlos,
I’m truly sorry to hear that you’ve had a less than stellar experience with us. I understand the frustration of feeling like you’ve been charged multiple times for the same service. I assure you that our goal is not to take your money without providing the service you've requested.
As outlined in our terms and conditions, there are indeed two separate payments for the process: one for the Eligibility Check (£23.99) and one for the Standard Unlock (£52.00). Both of these steps are necessary for the unlock procedure, and every user is informed of this before finalizing their purchase.
From our records, your ZTE Z353VL from TracFone USA has been successfully unlocked, with the completion status "Unlock Complete" and the codes provided to you via email. I encourage you to follow the instructions sent to you to complete the unlock process if you haven't yet done so.
If there's any assistance you need in entering the codes or any clarification you seek regarding the process, please let us know. We're committed to ensuring your satisfaction with a positive outcome.
Warm regards,
Charlotte
Hello,
Thank you for taking the time to leave a review. I'm sorry to hear you feel that way about our services. We endeavor to be as transparent as possible, with all the costs and steps outlined on our checkout page. This includes the eligibility check followed by the unlocking payment required for all phones.
If there's a specific issue you've encountered or if there are any concerns you have about a service you received, please let us know. Your satisfaction is important to us, and we're here to assist you through any complications you may be facing. If you have an order in progress, I would encourage you to continue so we can complete the process for you.
To better assist you, we would need your IMEI number or any reference numbers related to your order. This will help us address your concerns accurately. If you don't have this information to hand, our Live Support team is available through your tracking page to offer assistance and resolve any problems you're experiencing.
Kind regards,
Charlotte
“Me siento estafada por esta compañia porque al solicitar el desbloqueo de un iphone 6+ no me dijeron desde un principio lo que tenia que cancelar en total para lograrlo, primero me pidieron un pago de 28 dólares y lo hice pensando que no era mas lo que habia que pagar, enseguida solicitaron 50 dólares mas desque para lograr el desbloqueo y tambien lo hice, enseguida me pidieron hacer otro pago por 624 dólares y que me lo rebajaban a 298 dólares y ahi cancelé el pedido porque me sentí estafada, He enviado 9 hojas de queja y exigiendo la devolución de mi dinero y solo me quieren dar un bono por 78 dólares para comprar otro aparato lo cual no me sirve , yo solo quiero mi reembolso y me están dando vueltas para solucionarme mi problema. Son unos estafadores y no me devuelven mi plata, esto es un fraude!!!!!!!!!!!!11”
Hola, lamento mucho la experiencia frustrante que has tenido. Me gustaría asegurarle que nuestra intención es siempre brindarle información clara sobre los costos y el proceso involucrado en el desbloqueo de su iPhone 6+. Como se describe en nuestros términos, el servicio comienza con una verificación de elegibilidad, seguida del proceso de desbloqueo que puede implicar pagos por separado. Estos pasos son necesarios para garantizar que podamos desbloquear su dispositivo de manera efectiva y se detallan en la página de pago antes de cualquier compra. Entiendo que los costos posteriores fueron una sorpresa para usted y por eso le pido disculpas si hubo alguna confusión. Nuestra política de reembolso establece que ofrecemos reembolsos en determinadas circunstancias, como si no podemos desbloquear su teléfono o si no se cumplen criterios de servicio específicos. Sin embargo, las comprobaciones de elegibilidad no son reembolsables porque forman parte de los servicios prestados para determinar si su teléfono se puede desbloquear. Me gustaría ayudarte a resolver tu problema y, para ello, necesitaremos tu número IMEI para localizar tu pedido y abordar adecuadamente tus inquietudes. Comuníquese con nosotros a través del Soporte en vivo en su página de seguimiento con su IMEI y nuestro equipo estará más que dispuesto a ayudarlo. Nos tomamos en serio la satisfacción del cliente y nos encantaría tener la oportunidad de rectificar esta situación. Gracias por informarnos sobre esto y esperamos tener noticias suyas pronto. Saludos cordiales, Carlota
“WORST COMPANY THEY ARE SCAM. THEY MAKE YOU PAID 30 IN FRONT. AFTER THAT THEY WANT MORE MONEY. THEY PAGE DOESNT SAID ABOUT CHECK COST UNTILE THEY CHARGE YOU . AND AFTER THAT THEY TELL YOU THAT THE 30 DOLARS WHERE FOR NOTHING THAT YOU HAVE TO PAY MORE . WE SHOULD HIRE A LAWYER FOR THEM TO BE CLEAR IN THEIR PAGE . THEY DONT EXPLAIN CORRECTILY IN THEIR WEB PAGE.”
Hello,
I'm truly sorry to hear that your experience with us hasn't been what you expected. I understand that the payment process can seem frustrating. I want to clarify that the initial payment you referred to is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. As outlined on our checkout page, there are two payments required – one for the Eligibility Check and, if eligible, a subsequent payment for the Unlocking Service.
We strive to be transparent with our process, and I apologize if this wasn't clear at any point. We would love to help you get your phone unlocked and would be more than happy for you to continue with the process. I encourage you to reach out via our Live Support on your tracking page where we can assist you further and clarify any details about the payments.
Thank you for your feedback, and we look forward to assisting you.
Best regards,
Charlotte
Hello there,
Thank you for bringing your concerns to our attention. I understand that you're feeling uncertain about the additional payment required. However, I'd like to assure you that the service you've paid for so far includes the Eligibility Check for €26.99. This check determines if your device can be unlocked from its current network.
As outlined in our terms and conditions, the full unlocking process consists of two steps: First, an Eligibility Check to ensure that your phone can be unlocked, followed by the actual Unlocking Payment which is the next step in your case. We do strive to be upfront about our pricing structure, and all the costs are explained on the checkout page before purchase.
Your order is currently at the stage where the Eligibility Check has been paid for and completed, and we’re awaiting the Unlocking Payment to proceed with your unlock request. Completing this payment will allow us to move forward and provide you with the unlocking service you've requested.
We value your business and are here to support you through the unlocking process. If you have any other concerns or questions, please feel free to reach out. We're here to help you have a positive experience with our service.
Best regards,
Charlotte
“Direct Unlock operates in a shifty/misleading manner. They advertise unlocking a phone for $28.99, but this is only a verification that the phone can be unlocked. They then charge $63 to unlock the phone. My son's phone could not be unlocked, and Direct Unlock kept the $93. No one knows their expertise, or how they try to actually unlock a phone. But if your phone cannot be unlocked (without a speciic explanation given) you are SOL.
Also check out Direct Unlock on the Better Business Bureau's webpage. The BBB has given Direct Unlock an F, with numerous complaints similar to mine.
SAVE YOUR MONEY. STAY AWAY FROM DIRECT UNLOCK!!!!”
Hello there,
Thank you for taking the time to share your concerns. We understand that it can be frustrating to encounter additional costs and we truly apologize for any inconvenience caused. Our aim is to be transparent with our customers which is why all costs are outlined on the checkout page prior to any purchase. As it is stated in our terms and conditions, unlocking a phone is a two-step process that includes an Eligibility Check, followed by an Unlocking Payment.
It's important to understand that the initial fee is for the eligibility check to ensure your phone can be unlocked. This part of the service has already been provided, hence why it is a separate cost. If for some reason the phone cannot be unlocked, as mentioned under section 7.3 of our terms and conditions, the initial payment for this check is non-refundable because the service has been rendered.
Regarding the Better Business Bureau's evaluations, please know that we constantly strive to improve our services and customer satisfaction is paramount to us.
To assist you further, we would require the IMEI of the device in question to look into your son's order specifics. Unfortunately, without this piece of information, we're unable to address the specific concerns about the unlocking process that was attempted.
If you would like us to investigate this further or if there's anything else we can assist you with, please do not hesitate to use the Live Support feature in your tracking page, where our team can provide tailored assistance.
Thank you for your understanding.
Best regards,
Charlotte
“I have been waiting for the US SIM unlock number for two months, and every time I ask what is happening, a bot answers me, they have already charged me”
Hello! I'm truly sorry to hear about the delay you've been experiencing. I can understand how waiting for a significant amount of time without a clear update can be frustrating.
To assist you effectively, I'll need your IMEI number to review the specifics of your order. Without it, I'm unable to pull up your account details. Could I kindly ask you to provide your IMEI so that we can address your concerns promptly?
In the meantime, if your status is 'awaiting payment', it might mean that there's still an unlocking payment that needs to be processed to move forward with your SIM unlock. All costs related to the unlocking process should have been outlined on the checkout page prior to purchase, which includes an eligibility check followed by an unlocking payment, if applicable.
To ensure this is resolved quickly, please use the Live Support on your tracking page, as they can directly address your problem and provide real-time assistance.
Again, apologies for any inconvenience, and thank you for your patience. We're keen to help you resolve this issue.
“Absolute ripoff. They charged me $28 and once I paid that said they couldn't unlock unless I paid another $118. Pure garbage. Run far and fast. Anyone who claims to have had a positive experience is an employee of this so called company or paid by them to lie.”
Hello,
I'm really sorry to hear about your frustration. It sounds like there might have been some confusion regarding the payments, and I'd love to clear that up for you. The initial payment you made covers the Eligibility Check, which every phone must go through. After that, if your phone is eligible, an Unlocking Payment is required to proceed with the actual unlocking service. It's our policy to break down these steps clearly on our checkout page before purchase.
We understand the process can be unexpected if one is not familiar with it, but please be assured we are committed to transparency and customer satisfaction. If there's anything we can do to help you through the unlocking process and ensure it's smooth for you, we'd be more than happy to assist. Your unlocking request status might be awaiting the payment for the actual unlocking service.
Our team would be eager to clarify any uncertainties and guide you through the next steps if you choose to continue. For a more detailed look into your order and to help us provide you with tailored support, please provide us with your IMEI or use Live Support on your tracking page. We're here to help make this right for you.
Best regards,
Charlotte
Hello,
Thank you for bringing your concerns to our attention, and I'm very sorry to hear about your dissatisfaction with our service. Your feedback is extremely important to us, and we want to ensure that your experience is addressed properly.
I’d like to look into this issue for you, but to do so, I'll need your IMEI number to find your order in our system. If you could provide this detail, along with specific information about the issue you're encountering, that would be very helpful.
Our support team strives to respond to all queries, and we're keen to resolve any issues you're experiencing. If you haven't received a response, I encourage you to use the Live Support feature in your tracking page for immediate assistance.
Please remember that we are committed to following the terms outlined in our refund policy and working within the parameters set to offer you the best resolution possible. Your understanding and cooperation are greatly appreciated, and we look forward to resolving this matter for you.
Best regards,
Charlotte
“Scam, they probably cannot unlock most modern phones, since the unlocking is web based nowadays and no phone unlocks with unlock codes anymore.
I paid them 30 dollars for eligibility checks, and after they qualified my phone for unlocking I paid another 50.
Of course they could not unlock it. The locking is web-based.
They kept stalling when I asked for refund, so I disputed the credit card transactions. They were canceled by my bank, and now they charged me a dispute fee and threaten me to blacklist my device if I don't pay them .
Web Mafia.
I will seek legal action against them, and will try to take the website down or block it from united states. They don't know who they messed with.”
Hello,
We're truly sorry to hear that your experience did not match your expectations. Our unlocking service utilizes official IMEI unlocking, which is recognized and can be appropriate for a variety of phone models and networks. This is clearly outlined in our terms in point 1.2: "We offer official imei unlocking services."
We understand your frustration regarding the unlocking process and the subsequent payment concerns. Regarding the charges, it's important to clarify that the initial payment is for the Eligibility Check, as stated in our terms 7.3. Following this, if your phone is deemed eligible, an Unlocking Payment is required to proceed. We always ensure all costs are transparent and visible on the checkout page before any purchase is made.
In relation to the refund request, as per our policy highlighted under section 7, refunds are provided under specific conditions. If the service does not result in unlocking your phone, and all criteria for a refund are met, we are committed to honoring that refund. If your case meets these conditions, we would like to work with you to resolve this matter.
However, regarding the dispute fee, this is standard practice when a chargeback occurs. As for the warning of blacklisting your device, this is in alignment with our fraud and deception policy under section 13 to protect our services from fraudulent activities.
We take possibilities of legal action very seriously and strive to resolve any disputes amicably. We would encourage you to reach out to our Live Support with your IMEI number so we can look into the specifics of your case and find a resolution.
We hope to turn your experience around. Please allow us the opportunity to ensure your satisfaction.
Best regards,
Charlotte
“Can you a zero stars? This is just a scam. They say that the charge is $30, then after yu pay that, they say they need another $50. they are scum. Stay away.”
Hi Scott,
I'm genuinely sorry to hear that you feel this way about your experience. It's never our intention to leave our customers feeling unhappy with our service. I'd like to take this opportunity to clarify the payment process.
For unlocking a device like your iPhone 7 from AT&T USA, there are two distinct steps: the Eligibility Check and the Unlocking Payment. As mentioned on our website, the initial $28.99 payment you made was for the Eligibility Check, which determines if your phone can be unlocked. This step is crucial and is outlined very clearly before finalizing your purchase.
Once your phone is confirmed to be eligible, the subsequent payment is for the actual unlocking process. This cost structure is designed to ensure that we don’t proceed with unlocking services that aren’t suitable for your device, which is part of our commitment to providing transparent and customer-friendly service.
I understand that encountering additional fees can be frustrating, but I want to assure you that we strive to be upfront about all costs involved. Our goal is to successfully unlock your device, allowing you to use it with the carrier of your choice.
Your order status currently shows that you've paid for the Eligibility Check and are awaiting the Unlocking Payment. If you choose to proceed with us, we’re here to support you through the process. If there's anything specific that's causing you concern, or if you have further questions, please let me know and I'd be happy to assist you further.
Best regards,
Charlotte
“This company is a scam. Every step costs more money. After 10 hours, I got an email saying that they couldn’t unlock my phone because I owed $742 on an account that’s been closed for almost a year and a half but they “negotiated a good deal for me” down to $299.
Don’t waste your time and money. Fortunately, I only lost $78.”
Hello,
We're really sorry to hear about your dissatisfaction with the service so far. It seems there has been a bit of confusion regarding the unlocking process. As outlined on our website and the checkout page, all phones undergo an Eligibility Check first, for which you paid $28.99. If eligible, there is a Standard Unlocking Payment, which in your case was $50.
Your current status, "Awaiting Payment for Premium Service," indicates that your iPhone 8 Plus did not meet the criteria for a standard unlock with T-Mobile USA and requires a Premium Service. This additional service is necessary to address more complex situations such as outstanding financial obligations on the account associated with your device.
It's important to clarify that we aim to negotiate on your behalf for any outstanding balance on the network side to successfully unlock your device, hence the additional cost which is significantly reduced from the original amount owed to the carrier.
Our goal is to help get your phone unlocked and to provide you with a positive experience. If you wish to proceed with the Premium Service to unlock your iPhone 8 Plus, please respond to the email or follow the instructions provided to make the necessary payment.
If there is any other way we can assist you, or if you have further questions, please let us know. Your satisfaction is important to us, and we are here to help.
Best regards,
Charlotte
“The company is charging $28 to unlock the phone “to check eligibility” once you finished paying the $28. They charged an additional $50 stating the 1st pay was to check eligibility which I had to pay an additional $50. The following day they asked for an additional $285 cause of additional fees to unlock device for an outstanding balance on the device which is inaccurate as the device has been fully paid via at&t. This company is adding fees on top of fees and taking advantage of consumers.”
Hi there,
Thank you for taking the time to leave a review. I'm truly sorry to hear about the confusion regarding the fees for the unlocking service. I'd like to clarify the process and ensure you're fully informed on how the charges are determined.
As stated on our website, the initial $28 payment is for the Eligibility Check which confirms whether your device can be unlocked and determines the correct service needed to proceed. This is a necessary step and the fee covers the cost of this check.
If the Eligibility Check is passed, the next step is to pay for the actual unlocking service. In some cases, certain phones, especially those with outstanding balances as indicated by AT&T, might require a different approach, hence the additional cost.
Our team works hard to be transparent about all potential costs, and these are outlined on the checkout page before you confirm your purchase. It is not our intention to take advantage of consumers, rather we aim to provide a necessary service in accordance with the information we receive about each device.
Since I don't have the specifics of your account or the device due to the lack of an IMEI provided in your message, I would highly suggest using the Live Support feature available on your tracking page. This way, we can address your individual situation more effectively and provide you with the assistance you need.
Let's work together to find a positive resolution.
Best regards,
Charlotte
“FOR THE LOVE OF YOU FAMILY. DO NOT ORDER FROM THEM. I LOST 78.00. They are making money from the no refunds policy. They do not unlock your phone. At all.”
Hello,
I'm really sorry to hear about the frustration you've experienced with our service. I understand this situation can be quite disappointing. I want to assure you that our goal is to successfully unlock phones and provide a positive experience for all customers.
In order to assist you further, could you provide me with your IMEI number? This will help me to locate your order and understand the specifics of your case. Our process usually includes an eligibility check followed by an unlocking request, and both steps are necessary to complete the service. All costs associated with these steps are outlined on the checkout page before the final purchase is made.
If your order status is awaiting further payment, this indicates that the eligibility check has been completed and we are ready to proceed with the unlocking process. I would encourage you to continue with this, as payment for the eligibility check is part of the procedure.
If there's any particular issue with your service that has caused dissatisfaction, please let us know, and we'll do our best to rectify it without infringing on our policies.
We aim for transparency with our refund policy and I would encourage you to review it to see if your situation may be eligible for a refund or credit note.
If you are unable to provide the IMEI or have other questions that I can clarify right now, our Live Support is also available through your tracking page—they will be able to directly address your concerns in detail and find a resolution.
Best regards,
Charlotte
Hello Alejandro,
Thank you for taking the time to share your concerns. I understand you're feeling hesitant about the additional payment required for the Remote USB Unlock service after having already paid for the Eligibility Check, which has been refunded.
Please rest assured, the initial Eligibility Check you paid for is a necessary step to ensure that your Samsung Galaxy S20 FE 5G meets the network criteria for unlocking. As you've mentioned that your phone doesn't prompt for an unlocking code, the next step would indeed be the Remote USB Unlock service. This service is designed for devices like yours that do not request an unlocking code.
We aim to be fully transparent with our fees, and all costs are clearly outlined on the checkout page before you finalize your purchase. We encourage you to proceed with the Remote USB Unlock so we can help you get your phone unlocked. Our customer satisfaction is very important to us, and we're here to guide you through every step of the process.
If there's anything more you wish to discuss or need further assistance with, please don't hesitate to reach out.
Best regards,
Charlotte
“I wish I would have done more research before the initial payment to them. It is VERY unclear that the payment is not to Unlock the phone. Its to see 'IF' they can unlock the phone, what a joke. Then the price goes up from there. They start sending a bunch of emails. Warnings that if you do anything on your end to get the payment back they will permanently put in a block on your IMEI # so it can't be used. Very shady, stay away.”
Hello Matthew,
I'm sorry to hear that the process has not met your expectations so far. I understand that it can be frustrating when the cost and process are not as clear as one would hope.
To clarify, the initial payment you made of $28.99 was for the Eligibility Check to see if your iPhone 8 Plus could be unlocked from the Consumer Cellular USA network. This is a necessary first step before proceeding to the actual unlocking service. As outlined in our terms and conditions, "3.1 All of the services offered on this website are entirely legal in Europe and North America" and "7.3 'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee".
Now that the eligibility check has been cleared, your order status indicates that it is "Only paid for Eligibility Check, awaiting Unlocking Payment", which suggests that your iPhone 8 Plus is eligible for unlocking, and the next step is to complete the unlocking payment.
While I understand the concerns about additional costs, we aim to be transparent with our service fees which are detailed on the checkout page prior to purchase. We strive to provide a valuable service and would love the opportunity to continue assisting you with the unlocking process.
If you'd like to proceed or have any further questions, please don't hesitate to reach out. We're here to help make this experience as smooth and satisfying as possible.
Warm regards,
Charlotte
“Complete fraud. They charge $28.99 initially without stating that there are more charges to unlock the phone. Once $28.99 is paid, they charge $50 more and once this amount is paid, they ask for much more stating premium service is required. It is simply a scam and fraud. Stay away from them”
Hello Anil,
I'm truly sorry to hear about your concerns regarding the payment process. I want to assure you that it is always our intention to be transparent with our customers about any costs involved.
As outlined on the checkout page prior to purchase, the initial payment you made of $28.99 was for the Eligibility Check. If your iPhone meets the necessary criteria, a separate Unlocking Payment follows. We understand that the process may sometimes require an additional Premium Service, especially for certain criteria which may not be met by a Standard Service. This would be indicated in your order status.
I see that you have already been refunded for the Eligibility Check; perhaps we can assist you further to complete the unlocking process? Our goal is to provide a positive experience and deliver the service you need. If there is anything we can do to help, please let us know.
Best regards,
Charlotte
