“The process worked fine but took several days before my phone was finally unlocked. I was told it would take 48 hours after processing my initial payment but it ended up taking 4 days. The cost to unlock was also unexpectedly high at around $90 USD”
Hi — Charlotte here. Sorry for the delay and surprise on price — I completely understand that’s frustrating.
A couple of notes from our terms that explain what happened: timeframes are guidelines, not guarantees — "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee." Delivery times can vary: "These delivery times are variable and can decrease as well as increase without notice." Your Eligibility Check is non-refundable: "Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order" and "Eligibility Check: These checks are non-refundable."
I can see your order (placed Aug 15, 2026) status is "Unlock Complete." For iPhones the final step is to connect to Wi‑Fi and restart the phone: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If the phone isn’t working yet, reply here and I’ll help finish it right away. Thanks for your patience.
Hi — thanks so much for the lovely feedback! Glad it was fast and our updates helped. Your order shows "Unlock Complete" for the iPhone 16 — to finish, connect to Wi‑Fi and power the phone off and on. If anything looks off or you need help, just reply and I’ll sort it out. — Charlotte
Hi — Charlotte here. Thanks for the feedback and sorry you had to hang on with the carrier.
Good news: your order (placed Jul 27, 2026) shows status "Unlock Complete." As our instructions state, for iPhones you should complete the process by: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
Please try that now. If you still see any messages or it doesn't work, tell me exactly what you see and I’ll help you finish it.
Hi — I’m really sorry this caused you stress before your trip. I can see your order placed 03 Aug 2026 shows Unlock Complete and both payments were received: €22.99 (Eligibility Check) and €46 (Standard Unlock). Your unlock code is: 0606506641668755.
Please try this: power the K310i off, insert a non-Telenor SIM, power on and when prompted enter the code above. As our Terms say, “Non-iPhones: entering the unlocking codes provided in accordance with the email instructions” (Terms 8.1). If the phone doesn’t prompt, tell me exactly what it shows and I’ll walk you through next steps.
About the service time and payments — I’m sorry for the delay and slow replies. The Terms note that “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee” (Terms 1.1) and “These delivery times are variable…” (Terms 6.2). Also, the Eligibility Check is a separate service and “are not refundable” (Refund Policy: “Eligibility Check: These checks are non-refundable.”) and “It is not possible to cancel your order once it is paid for.” (Terms 2.1). The site also explains that an eligibility/pre-order may show an extra charge for the actual sim unlock (Terms 7.3).
I couldn’t find anything in the provided Terms or Refund Policy about offering €10 for a positive review.
I want to make this right — try the code and if it doesn’t work, tell me what message appears and I’ll help troubleshoot straight away.
Thanks so much — glad it was quick and easy! I can see your iPhone 13 (AT&T USA) order status is "Unlock Complete." To finish the unlock please "connect the phone to WiFi and turn the phone off and then on" (our unlocking instructions). If anything’s not working, reply here and I’ll help right away. — Charlotte
Hi — Charlotte here, thanks for the great feedback!
I can see your order (placed Aug 10, 2026) is marked "Unlock Complete" for your Galaxy A13 (Open Switzerland). Your codes are:
NCK=62823656 MCK=71695090 RGCK=00000000 EXTRA=33480256
To finish the unlock, follow the standard steps — as our T&Cs note: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" — insert an incompatible SIM and enter the NCK (and MCK if prompted).
If anything doesn’t work, reply here and I’ll help you through the steps. Please confirm once it’s unlocked.
Hi — thanks so much for the great feedback! Really glad your AT&T iPhone XR worked straight away with H2O.
If you need to redo the final step, our instructions say: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — but it sounds like everything completed fine. Your order status shows "Unlock Complete."
If you need anything else, just let me know. — Charlotte
“Excellent service; my phone was locked while I was traveling abroad. They resolved the lock issue, and I was able to add an eSIM for my vacation overseas.”
Hi — thanks so much for the kind words! I’m really glad we could get your iPhone sorted for your trip. Our records show your order placed on Aug 3, 2026 is marked "Unlock Complete." For future reference, our iPhone unlock step is: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need help adding the eSIM or anything else, reply here and I’ll help right away. — Charlotte
Hi — thanks so much for the kind words, we really appreciate the recommendation!
Your iPhone 16 unlock is showing as "Unlock Complete." To finish the process please "connect the phone to WiFi and turn the phone off and then on;" — that’s the final step for iPhones. If you hit any problems getting it working on AT&T USA, reply here and I’ll help right away.
Thanks again! — Charlotte
Hi — thanks for the review. I can confirm your order placed on 10 Aug 2026 for an iPhone 12 (Cricket USA) is marked "Unlock Complete" and we received $24.99 (Eligibility Check) and $54 (Standard Unlock).
To finish the iPhone unlock please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If that doesn’t work, check the device for Activation Lock/iCloud — as our terms note, sim unlocks won’t make an iCloud‑locked device usable. If you still have issues, reply here and I’ll help walk you through the next steps. — Charlotte
“Direct Unlocks are a fast and reliable company. Their communication is excellent, keeping you informed throughout the process. Highly recommended for a professional and dependable service.”
Hi — thanks so much for the lovely review!
Your order placed 13 Aug 2026 shows status: "Unlock Complete". Payments on file: ÂŁ4.99 (Network Check), ÂŁ14.99 (Eligibility Check), ÂŁ30 (Standard Unlock). To finish the iPhone unlock please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If you see any issue (for example iCloud Activation Lock), reply here and I’ll help — we can advise next steps.
— Charlotte, Direct Unlocks
“I recently used DirectUnlocks to unlock my iPhone 16 Pro Max, and I couldn’t be happier with the experience. The entire process was incredibly smooth and transparent from start to finish. I really appreciated the two-stage payment system, which included an initial eligibility check to ensure my device could actually be unlocked before I committed to the full service. It gave me a lot of confidence that I wasn’t just throwing money away.
The speed of the service was impressive—my phone was ready to be unlocked much faster than I anticipated. The instructions provided for the over-the-air unlock were clear and easy to follow, and now my device has “No SIM Restrictions” and works perfectly with my new carrier. If you’re looking for a trustworthy and efficient unlocking service that keeps your warranty intact, I highly recommend DirectUnlocks!”
Hi — Charlotte here, thank you so much for the lovely review! I’m thrilled the two-stage process gave you confidence and that your order (placed Aug 12, 2026) shows Unlock Complete and now shows “No SIM Restrictions.”
As a reminder, iPhone unlocks finish by connecting to WiFi and turning the phone off and on: “iPhones: connecting the phone to WiFi and turning the phone off and then on;” If you need anything else, just reply and I’ll help right away. Enjoy your new carrier!
“A company found online which initially looks after you by finding out which company you’re phone is locked too, that process take 15 mins.
You can then choose if you’re wiling to unlock the phone or not for a small cost, it takes 3/5 days for the phone to be unlocked with a link advising how the unlocking is going with percentage/hours/days.
You then get an email after it is unlocked to say the phone is unlocked and if any advice is needed you can contact them.
Overall a very efficient site with excellent service.”
Hi there — thanks so much for your review and for using Direct Unlocks.
I can see your order from 29 Jul 2026 is marked "Unlock Complete." To finish the iPhone unlock please "connect the phone to WiFi and turn the phone off and then on;" — as our instructions state.
If you see an iCloud/Activation Lock message, please note: "iCloud Activation Lock on iPhones: Contact the iPhone owner for iCloud removal or buy our iCloud Removal service." If everything’s working, lovely — if not, reply here and I’ll help with the next steps.
— Charlotte
“Thought it cost a bit to much at first but everything worked out for the best. I had my phone unlocked on the first try witch is very good for me. Now I can change my phone plan to a much cheaper one. Thank you.”
Hi — thanks so much for the great review! I’m glad your ZTE Blade A76 5G (Telstra) was unlocked on the first try and you can move to a cheaper plan. Your order placed on Aug 10, 2026 shows "Unlock Complete" and the code you received (2450830526883375) did the job — fantastic news.
If you need any help with another device or anything else, just reply here. If you’d like to update your rating or recommend us, that would mean a lot. Cheers, Charlotte
Hi — thank you so much for the recommendation! We’re really pleased it worked for you.
Your order (placed Aug 11, 2026) shows “Unlock Complete.” To finish on an iPhone 12 Pro Max, please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — this is in our terms. Your payments ($24.99 Eligibility Check and $54 Standard Unlock) will appear on your statement as Direct Unlocks.
If anything isn’t working on the new network, reply and I’ll help sort it right away.
— Charlotte
