Hi there,
I'm sorry to hear that you've had an unfavorable experience. Our intention is never to make anyone feel that their concerns are dismissed or unimportant. We aim to be transparent about our services and policies.
I understand that dealing with multiple payments can be frustrating. To clarify, the initial payment is for the Eligibility Check which confirms your phone can be unlocked, which is a necessary step in the process. If your phone is eligible, then an Unlocking Payment is required to proceed with the actual unlocking service.
If your status is awaiting payment and you're considering continuing the process, I would be glad to assist you with any information you might need. Completing the unlock could provide you with the freedom to use your phone as you wish across different networks.
Please let me know if there's any question or specific issue that I can help address. If you have your IMEI number, it would greatly assist us in looking into your order details.
If there's anything else you need clarification on, don't hesitate to get in touch or use the Live Support on your tracking page for immediate assistance.
Kind regards,
Charlotte
“After 1.5 month waiting them to unlock my device and many emails asking to cancel and refund and after I write review about this scam company they cancel my order and send email to me saying they give me refund as credit not to use in the future to unlock other device so I send 3 emails asking to refund my money and telling them i do not need to use any services from them again but they not answer and not refund
they really scam and fraud company take care of them and do not place any order with them”
Hello Hossam,
I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. I understand that waiting for such an extended period without a satisfactory resolution can be disappointing.
While I regret to hear that your ZTE MU5001 was found to be 'Hard-Locked' and thus could not be unlocked by our standard service, I’d like to highlight that per our terms and conditions and refund policy, 'Hard-Locked' devices are indeed eligible for a refund in the form of a credit note, as outlined in sections 7.5 and 7.10 of our terms and conditions.
The credit note issued to you is our way of rectifying the situation and can be used against any future sim unlocking service with us. Should you decide to use it for a different device, we’re eager to ensure a smooth and successful process this time around.
I recognize that this is not the outcome you were hoping for, and I hope you might consider giving us another opportunity to serve you better. If you wish to discuss alternative resolutions, please get in touch with our customer support, and we’ll do our best to assist you further.
Once again, I apologize for any trouble we may have caused and thank you for your patience and understanding.
Best regards,
Charlotte
“It's a shame they became just a SCAM company... I used their service many years ago and it was cheap, fast and worked great. I needed to unlock another phone and decided to try them again just to discovery I got scammed. They will charge you 28.00. Then they will perfor a check list to see if everything is okay. After that they will ask you to make a "Final Payment" of 48.88 to Unlock (?!?!??!?!) the phone. So I lost $28.00 and learned my lesson.....”
Hello there,
I'm sorry to hear you've had a less than satisfactory experience recently. Let me clarify things for you: the initial payment you've made covers the Eligibility Check, which is an essential step to ensure that your phone can be unlocked. This part of the process is outlined on our checkout page prior to your purchase, as per our Terms and Conditions.
Once the Eligibility Check is complete, an additional Unlocking Payment is required to proceed with unlocking your phone. We understand the total cost might have come as a surprise, but please rest assured both these costs are upfront and part of the unlocking process.
It seems your order status is awaiting the final payment to continue with the unlocking process. We'd like to encourage you to complete this step so that we can unlock your phone and help improve your experience with us.
We value your past positive interactions with our service and would love the opportunity to resolve this situation. Please provide us with your IMEI number or use the Live Support feature in your tracking page so we can ensure your concerns are addressed promptly.
We look forward to assisting you and turning your experience around.
Best regards,
Charlotte
“I have order with this fraud site directunlocks.com and for more than month not unlock my device and when asking to refund they only answer wait and extend the timer more 7 days and not refund
I send more than 10 emails asking to cancel and refund as they not unlock my device but the answer is always wait
also when you place order they asking for pay the order then after you pay they will asking you more to pay to unlock your device
they really bad and big fraud and fake service”
Hello Hossam Bedir Abushady,
I am truly sorry to hear about your frustrating experience. Our aim is to deliver efficient unlocking services and clear communication, so I definitely understand your concerns. Let's work through the issues together.
Regarding the delay, our service timelines are general estimates, and while we strive to unlock devices promptly, sometimes unexpected delays can occur, as outlined in our terms. We recognize that waiting can be inconvenient, and we greatly appreciate your patience.
As for the payment structure, indeed, there are two separate payments involved in our unlocking process – an Eligibility Check followed by the Unlocking Payment. We ensure all costs are stated clearly on the checkout page before any purchase is finalized to maintain transparency with our customers.
Since your phone is marked "Hard-Locked," which indicates that the network has applied an additional security measure, according to Section 7.5 of our terms, we provide a credit note for refunds in such cases. This note can be used for different services in the future, which might help with your ZTE MU5001 or another device you may want to unlock.
We truly wish to help resolve the situation to your satisfaction – however, a direct refund for a hard-locked phone isn't within our policy. If you would still like to continue the discussion about the available options or if there's anything specific you would like assistance with, please respond to our support emails, and a member of our team will be ready to assist you further.
Warm regards,
Charlotte
Posted 9 months ago
Hello Hossam Bedir Abushady,
I am truly sorry to hear about your frustrating experience. Our aim is to deliver efficient unlocking services and clear communication, so I definitely understand your concerns. Let's work through the issues together.
Regarding the delay, our service timelines are general estimates, and while we strive to unlock devices promptly, sometimes unexpected delays can occur, as outlined in our terms. We recognize that waiting can be inconvenient, and we greatly appreciate your patience.
As for the payment structure, indeed, there are two separate payments involved in our unlocking process – an Eligibility Check followed by the Unlocking Payment. We ensure all costs are stated clearly on the checkout page before any purchase is finalized to maintain transparency with our customers.
Since your phone is marked "Hard-Locked," which indicates that the network has applied an additional security measure, according to Section 7.5 of our terms, we provide a credit note for refunds in such cases. This note can be used for different services in the future, which might help with your ZTE MU5001 or another device you may want to unlock.
We truly wish to help resolve the situation to your satisfaction – however, a direct refund for a hard-locked phone isn't within our policy. If you would still like to continue the discussion about the available options or if there's anything specific you would like assistance with, please respond to our support emails, and a member of our team will be ready to assist you further.
Warm regards,
Charlotte
“Very bad experience. When their system doesn't work they don't refund you. They don't even answer when you try yo reach them by mail and I try many time. Just wasteful and unworthy. Probably a scam...
Très mauvaise expérience. N'utiliser pas leur service. L'outil n'a pas fonctionné et impossible de les joindre pour un remboursement malgré plusieurs relances. C'est probablement une arnaque...”
Bonjour, je suis vraiment désolé d'apprendre les problèmes que vous avez rencontrés avec notre service et les désagréments que cela a causés. La satisfaction du client est extrêmement importante pour nous et nous nous efforçons de résoudre tout problème rapidement. Concernant les remboursements, comme indiqué dans notre politique de remboursement, il existe certaines conditions dans lesquelles les remboursements sont accordés. Par exemple, des codes de déverrouillage incorrects ou un échec de nos services Premium donnent droit à un remboursement. Cependant, je comprends que vous ayez rencontré des difficultés à joindre notre équipe d'assistance, ce qui est préoccupant, et j'aimerais m'assurer que votre problème est résolu. Pour vous aider davantage et comprendre pourquoi l'outil n'a pas fonctionné pour vous, il est essentiel d'avoir les détails de votre commande, notamment le numéro IMEI. Sans ces informations, il nous est difficile d'identifier votre commande et de comprendre exactement ce qui n'a pas fonctionné. Je vous encourage à utiliser l'option Live Support sur votre page de suivi pour une assistance en temps réel. Notre équipe est impatiente de résoudre votre problème et de vous guider à travers toutes les étapes nécessaires pour garantir un résultat plus positif. Encore une fois, je m'excuse pour toute frustration que vous avez ressentie. Veuillez nous contacter via Live Support afin que nous puissions répondre directement à vos préoccupations. Cordialement, Charlotte
“Scam!!! This company falsely claims to be working on your unlock, but just take your money!!
DO NOT USE THIS WEBSITE!!
THE POSITIVE REVIEWS ARE FAKE TO GET BUSINESS”
Hello,
I'm genuinely sorry to hear you feel this way and that your experience has not met your expectations. I assure you that our team works diligently to provide legitimate unlocking services, and customer satisfaction is a top priority for us. If there's any specific issue you're facing or if there is any confusion regarding the process, I'm here to help clarify.
Regarding the unlocking process, please understand that our service involves an eligibility check followed by an unlocking payment, as outlined on our checkout page. If your order is awaiting the unlocking payment, we encourage you to proceed to ensure the completion of your phone's unlock.
We value your feedback and would like to learn more about the problems you've encountered to seek a resolution. If you'd be willing to share more details or have any questions about the process, please don't hesitate to reach out to our Live Support through your tracking page, so we can address your concerns more effectively.
If you have an order with us, could you please provide the IMEI number? Without the IMEI or a reference, it's challenging to address specific concerns, but we're ready to assist you as soon as we have the necessary information.
Kind regards,
Charlotte
“I was in a hurry to get my iPhone 11 unlocked and was looking online came across this site which seemed totally legit, well I paid $28 on February 10th for the eligibility check not knowing I’d have to pay more money out, once it came back a minute later they could unlock it they charged me another $42 to start the unlock. I did everything I could on my end now I’m sitting here with no extra money and I’m still without use of that phone. After looking into this so called company I realize that this was more likely a scam just to get my money. Whatever you do, DO NOT use the bum’s they aren’t here to help they are only a bunch of scammers. I wish there was a way to get rid of them. I’d definitely make sure they didn’t take anyone else’s hard earned money.”
Hello,
Thank you for leaving your review, and I'm sorry to hear about the frustrations you've experienced with the unlocking process of your iPhone 11. I want to assure you that our intention is always to provide a transparent service and it's distressing to hear you've felt otherwise.
Regarding the charges, it's standard for our service to first conduct an Eligibility Check to ensure your phone can be unlocked, which is the initial $28 payment you made. Once eligibility is confirmed, the actual unlocking process requires further work and this is why the additional $42 was necessary as you experienced on February 10th. All costs and steps are outlined on our checkout page before any payment is made to ensure that our customers are fully aware of the service process.
If you've completed your part and are awaiting the final unlock, I would like to help move things along for you. If your order status is still awaiting payment, it sounds like the final stage might still be pending, and I encourage you to complete the process so we can get your phone unlocked and fully functional for you.
Without your IMEI, I'm unable to directly address your order, but I highly suggest using the Live Support feature in your tracking page to get real-time assistance and resolution to the problem. Our team is keen to assist you and make sure you're able to use your phone as soon as possible.
If there is anything more I can do to improve your experience, please let me know. We're here to ensure that you receive the service you've paid for and are satisfied with the outcome.
Best regards,
Charlotte
“Criminals liars and fat mouths! I am so disgusted by these people and how they are even still doing this to people. After nearly $100 I still don’t have an unlocked phone or an answer or anyone to even speak to. I guess that maybe in 45 days I’ll get my money back from my card company which shouldn’t even have to go through the trouble. All I know is if it were me doing this on the Internet, I would be indicted by morning! Cuffs for everyone! Total trash who’s mom’s were probably total trash!”
Hello Dennis,
I'm truly sorry to hear about the frustration and disappointment you've experienced. We absolutely value your feedback and take it seriously, as our goal is to provide trusted and satisfactory services to all our customers.
I understand that you have been refunded the £35.00 for the Standard Unlock, and I would like to reassure you that your concerns are being addressed with utmost priority. We aim to resolve issues and any misunderstandings as quickly as possible. Our team is committed to providing assistance and making sure that customers have a clear understanding of the process and the current status of their orders.
For your iPhone 14 Pro, it seems like there have been some complications with the unlocking process. Since the status is "Already Refunded," it indicates that we have taken steps to resolve part of the issue financially. If your iPhone meets the necessary criteria, we may still be able to assist you in the unlocking process, moving forward from where things stand.
Please know that we are here to help you through each step and to improve your experience with us. We would appreciate the opportunity to discuss this further and find a suitable resolution for you.
Best regards,
Charlotte
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience. I would like to assure you that the unlocking process involves an initial Eligibility Check followed by an actual Unlocking Payment. All our costs should have been clearly outlined on the checkout page prior to the completion of your purchase.
Regarding the status of your unlock and the difficulties in communication, I'd like to help resolve this as quickly as possible. Could you please provide me with the IMEI number of your phone so I can look into your order? Without this information, I'm unable to address your specific concerns.
To expedite the resolution, I also suggest using the Live Support feature on your tracking page – our team can then directly assist with any issues related to your order.
I'm here to make sure we get this sorted out for you, so please let me know your IMEI number or use the Live Support option at your earliest convenience.
Thank you for bringing this to our attention, and I look forward to resolving this promptly.
“This is a total scam. After two payments totaling about €100, they did not unlock my phone in several months, did not respond at all to my several emails (ecxept for one automatically created general response, without actual content), and still had the audacity to challenge my credit card dispute and even blatantly lie in their (clearly automated) response to it! It seems clear that this scam just collects the money of people who do not have the time or energy to properly complain and raise dispute about it.
This is one of the worst rip-off-schemes I have ever come accross with; everyone stay away! And You guys behind Directunlocks, SHAME on You!”
Hello,
I'm very sorry to hear about the inconvenience and frustration you've experienced. We always aim for a smooth and efficient unlocking process, and it appears we have not lived up to those standards in your case.
Regarding the emails, please be assured that we strive to answer all customer communications promptly and thoroughly, and it concerns us that you felt your response was automated and lacked substance. Sometimes high volumes can lead to delays, but we do take customer feedback seriously and are always looking for ways to improve communication.
As for the payments, the initial cost covers the eligibility check required for all phones, which is outlined on the checkout page before purchase. If an unlocking payment is still pending, it may be due to the initial eligibility check results. To assist you further and resolve this matter to your satisfaction, the order status and all related information need to be reviewed.
Unfortunately, without your IMEI number or order reference, I cannot access your case details. Can you please provide this information or use the live support on your tracking page? Our team will then be able to assist you more effectively.
Again, I sincerely apologize for any inconvenience and thank you for your patience. We are here to help and want to make things right.
Best regards,
Charlotte
“Direct Unlocks starts out by saying its only 28$ but on close reading that is just an eligibility check. Makes sense I guess. After they tell you it will be 6 hours to unlock and you pay another 45$ to start the process the time frame immediately jumps up to 4 days. After 4 days comes and goes they apologize for the delay and say its going to be a little while longer and the wait goes up to 7 days this time. After this 7 days is up they assure me that they are now prioritizing my case it will be resolved in a few short days. As of now I am another 7 days past this new deadline bringing up the total to 18 days without an unlocked phone and 73$ lighter. Not the most impressive or helpful service I have received to date.”
Hi there,
Thank you for sharing your feedback with us, and I'm truly sorry to hear about the delays you've experienced in unlocking your phone. We understand how important it is for you to have your device unlocked in a timely manner, especially after paying for the service.
The initial payment of $28 is for the eligibility check which is a necessary step to ensure that your phone can be unlocked. As outlined in our terms and conditions:
> "3.1 All of the services offered on this website are entirely legal in Europe and North America."
The additional $45 unlocking charge is initiated once eligibility is confirmed and the process starts as mentioned in the description of the service.
We aim to meet the estimated delivery times, but sometimes delays can happen due to a variety of factors outside of our control, and we understand how frustrating that can be. We do, however, prioritize cases that go beyond their expected timeframe to ensure they are resolved as quickly as possible.
We truly appreciate your patience and would love the opportunity to make things right for you. If you could provide your IMEI number, I'll be able to check the status of your unlock and provide you with an update.
If there are any further concerns or something more we can assist you with, please reach out to us through Live Support on your tracking page for immediate assistance.
We're committed to your satisfaction and hope to resolve this to your expectations soon.
Best regards,
Charlotte
“This company advertised 6 hour unlocks then after you pay one fee it comes back and says 8 days to unlock and you have to pay another fee to continue unlock and then when they don't unlock your phone after 8 days of waiting they won't refund your money and stop replying to emails. It's another online unlock scam don't waste your time or money with these crooks”
Hello,
I'm really sorry to hear about your experience and any confusion caused. The delivery times we provide are based on previous statistics and are intended as a guideline rather than a guaranteed timeframe, as mentioned in our terms (6.1). It’s also important to note that the unlocking process involves two stages: an Eligibility Check and the actual Unlocking Payment, which are outlined on our checkout page before the purchase is finalized (7.3).
I understand it can be frustrating, but I assure you our aim is to provide a quality service, not to mislead our customers. I'd be happy to look into this further for you. For me to access your order details and assist you effectively, could you please provide your IMEI number? That way, I can check on the status of your unlock and find the best solution for you.
You can also reach out to our Live Support on your tracking page for immediate assistance. We really appreciate your patience and look forward to resolving this matter to your satisfaction.
Best regards,
Charlotte
“After paying what they initially asked for they kept asking for more money... Ended up paying $97 and they finally said they cannot unlock the phone and they cannot refund my money, instead these people offer me a credit to unlock other phones. Wrote two emails (*******@directunlocks.com) never answered. These people are internet Scammers and shout be reported.”
Hello,
Thank you for getting in touch and sharing your concerns. I’m genuinely sorry to hear about the frustration you’ve experienced with the unlocking process for your Motorola G Pure. I understand how disappointing it can be when things don’t go as expected, and I'm here to help clarify the situation and support you in the next steps.
You've mentioned making payments for the Eligibility Check and the Standard Unlock, and it seems the order status is indicating "Hard-Locked." As per our terms, when a phone is hard-locked, meaning it cannot be unlocked using codes, we cannot offer a cash refund but instead issue a credit note. This credit can be used towards any future unlocking services, providing you with flexibility for different devices.
Since your Motorola G Pure did not request an unlocking code, a Remote USB Unlock service would indeed be the next step. However, as you've already received a credit note, you can apply this credit to the Remote USB Unlock service to proceed with the unlocking process.
I understand that this may not have been the outcome you were expecting, but our aim is to work with you to ensure your device is unlocked. If you'd like to go ahead with the Remote USB Unlock or have another device in mind, I'd be happy to assist you in utilizing your credit.
Regarding your emails, I apologize for any delay in response – our support team works hard to reply to customer queries as quickly as possible. I will ensure your emails are looked into promptly, and we'll strive to address any remaining issues or questions you have.
Your experience is important to us, and we appreciate your patience as we work through this together. If there’s anything else I can do for you, please don’t hesitate to reach out.
Kind regards,
Charlotte
“Do not use this service. When you order the service for $30 this is in fact just for an eligibility check. Having completed the check you are then presented with a requirement to place a second order costing $40 to complete the unlock.
Company does not disclose any of this until you have placed your initial order.
Whole thing is fraudulent in my view and designed to con more and more payments from customers. I have asked for a refund of the initial fee but suspect this will not be forthcoming. AVOID USING THIS COMANY.”
Hello,
Thank you for sharing your concerns with us. I understand it can be frustrating when there are unexpected steps in the process. I want to clarify that the initial payment you made was for a mandatory Eligibility Check, to ensure your phone can be unlocked. This is a standard procedure, and as outlined in our terms, the costs for each service are mentioned on the checkout page before purchase.
Once the Eligibility Check is completed and confirmed that your phone is eligible for unlocking, a separate Unlocking Payment is required to proceed with the unlocking service. This two-step process is in place to ensure that we only move forward with unlocking phones that can successfully be unlocked, thus saving time and unnecessary costs if the phone doesn’t meet the criteria.
I apologize if this wasn’t clear at the beginning, and I understand why that would be upsetting. I’d encourage you to carry on with the process as we are committed to unlocking your phone. Your satisfaction is important to us, and converting your experience into a positive one is our goal. If there's anything specific you're concerned about, please don't hesitate to contact our Live Support through your tracking page for personalized assistance, and we'll be happy to help guide you through to completion of your service.
Best Regards,
Charlotte
“SCAM SCAM SCAM!! NOTHING MENTION ABOUT 2ND PAYMENT!! AFTER WAITED OVER A WEEK THEY CAME BACK AND SAID MY PHONE CAN'T BE UNLOCK! THEY WON'T GIVE THE MONEY BACK!! SCAM FROM THE UK!!!”
Hello Nga Huynh,
I'm sorry to hear about your frustration with the unlocking process of your Samsung Galaxy S22 5G. I assure you that transparency is very important to us and we make sure all costs are outlined on the checkout page prior to purchase. As our terms state, the unlocking process involves two payments: an Eligibility Check and the actual Unlocking Payment, which you have completed.
Your order status currently shows as "In Process" and is 99% complete, meaning the unlock should be completed imminently. I understand it can be disappointing to wait, but we are working to complete your request as quickly as possible.
If your Samsung doesn't prompt for an unlocking code with a non-AT&T SIM card, we do have a provision for a Remote USB Unlock as an alternative method. This service is an additional option for such cases.
We value your business and our goal is to resolve this issue to your satisfaction. Please hang tight for the completion notification, and I'll be here for any further assistance you might need.
Best regards,
Charlotte
“everything went wrong with my order,
It wasnt made clear at the begining that there would be 2 payments.
My unlock code didnt work, my phone asked for a 16 digit number and they sent me a 8 digit number after over a month.
They said they would try again but i never heard anything else from them after numerous emails.
Terrible company, would never use again.”
Hello,
I'm sorry to hear your experience with us hasn't met your expectations. It's important to us that our customers have all the information they need upfront, and I'm concerned to hear there was confusion regarding the payment process. As stated in our terms and conditions, "7.3 'Pre-orders' also referred to as 'Eligibility Checks'... If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service."
Regarding the unlock code, I can understand your frustration with receiving a code that did not work and the subsequent lack of communication. Our policy under "Incorrect Unlocking Code" ensures that you would be eligible for a refund if, after working with our technician, the code still fails to unlock your phone.
Your situation is certainly not typical, and we would like to resolve it as efficiently as possible. Please provide us with the IMEI number of your device via our Live Support on your tracking page, as this will enable us to locate your order and address your concerns in detail.
We’re here to help and we hope to turn your experience around.
Kind regards,
Charlotte
Hi Adam Wells,
I'm truly sorry to hear about the trouble you've experienced with our unlocking service. I understand how frustrating this must be for you, and I would love the opportunity to help make things right.
I can see that you've made two payments for the Eligibility Check and the Standard Unlock on your Pixel 7. You mentioned the status is "Hard-Locked"—as per our refund policy, we usually issue a credit note for hard-locked devices which can be used against any sim unlocking service in the future.
While I'm unable to issue a direct refund, I'd be happy to assist you further in possibly using your credit note on our other services, or we could investigate what went wrong with the unlocks and see how we can resolve this moving forward.
Please reply directly and let's work together to improve your experience with us.
Best regards,
Charlotte
“STAY AWAY FROM THIS COMPANY.THEY ARE FRAUD
Beware of this company they advertise one amount and ask for twice more to do the service and it’s non refundable
If they screwed u over like the did with me, u can claim the money back through your bank as fruedent charge and your bank should be able to offer u a refund
STAY AWAY FROM THIS COMPANY THEY ARE FRAUD”
Hi Victor,
I'm sorry to hear about your dissatisfaction with our service. I understand your concerns about the payment structure and would like to clarify why there is an additional cost. At Direct Unlocks, the process to unlock a phone like your NOKIA X100 from MetroPCS USA involves two steps: the Eligibility Check, which you have already paid for, and the actual Unlocking Service. These costs are indeed outlined on the checkout page before purchase.
Since your order status shows that you've only paid for the Eligibility Check and are awaiting the Unlocking Payment, I encourage you to continue with the process to successfully unlock your device. The Eligibility Check ensures that your phone is eligible for unlocking, and the subsequent payment will complete the service.
We are committed to transparency and customer satisfaction, as detailed in our terms and conditions and refund policy, and would love the opportunity to resolve this situation for you. Please consider following through with the unlocking payment to allow us to unlock your phone successfully.
Best regards,
Charlotte
“Pure organized scam . They don’t unlock phones . You’ll get e message after a month saying that your carrier rejects your request.
And they won’t refund you either!!!!!”
Hi there,
I'm sorry to hear that you're not satisfied with your experience. We always aim to provide a clear and efficient unlocking service, and I understand how frustrating it can be when things don't go as expected.
Regarding the message about the carrier rejecting the request, this can sometimes happen for reasons outside of our control. Our team works hard to meet the unlocking criteria set by carriers, but on rare occasions, a request may be declined by the network.
As for refunds, our policy is designed to be fair and transparent. You mentioned that your order status is "Pending iCloud Unlock", which indicates that your order is still in process. The initial payment you've made for the Eligibility Check is outlined clearly as non-refundable, because we have already performed that service (as detailed in point 7.3 of our terms and conditions).
I encourage you to let the process complete, as many orders do successfully go through. If your unlock falls into the category of our "Eligible for Refund" situations, we’ll definitely honor our refund policy.
If you have any further concerns or need additional support, please feel free to reach out. We are here to help and want to ensure you're satisfied with our service.
Thank you for your patience and understanding.
Best,
Charlotte
“Stay well clear of these bunch of thieves, they took my money could not unlock my phone after 7 days of them trying even though on their website it says it would take between 0 and 22 hours and if they couldn’t unlock my phone I would be entitled to a refund. They pawned me off with a credit note when I emailed them asking for a refund not a credit note they refused to answer me. Bunch of thieves.”
Hi Andrew,
I'm very sorry to hear about your experience. I see you've endured some delays and I can understand how frustrating this must be, especially when you were expecting a swift unlock process. Our website does provide estimated time frames based on previous unlocks, but occasionally, there can be unforeseen delays which are outside of our control.
Regarding the refund, as per our policy, if a phone is determined to be 'Hard-Locked', a credit note is issued which can be used against any future sim unlocking service on our site. Although I realize this isn't the outcome you were hoping for, I hope you can find value in using the credit note for a different service or device in the future.
If there's anything specific you'd like to discuss or if you have any more questions, please don't hesitate to reach out. My goal is to help you reach a satisfactory resolution.
Best regards,
Charlotte
