Hello there!
Thank you for taking the time to leave your review. We're sorry to hear that you had a less than satisfactory experience with our site. We can assure you that we aim to operate in a completely honest and transparent manner, and would like to help address any concerns you have.
Unfortunately, without your specific details or IMEI number, we're unable to look into your case directly. However, we're definitely here to help resolve any issues you're experiencing. We encourage you to use the Live Support on your tracking page so we can assist you effectively.
Our goal is always to ensure that you're satisfied with the service, and we'd appreciate the opportunity to turn your experience around. Looking forward to assisting you further.
Best regards,
Charlotte
Hi there,
I'm truly sorry to hear that you've had a negative experience with our service. It's really important to us that our customers feel confident and supported throughout the unlocking process.
I want to assure you that our 100% money back guarantee is genuine, and it applies to specific criteria outlined in our refund policy. If your experience falls within these eligible scenarios, please rest assured that we are committed to resolving the issue and honoring our guarantee.
It would be really helpful if you could provide us with your IMEI number and any correspondence you've had with our team. This information will allow us to look into your case more closely and ensure we take the appropriate steps to rectify the situation.
Please reach out via our Live Support on your tracking page so we can get this sorted for you as quickly as possible.
Warm regards,
Charlotte
“My experience was the same as the others. I paid $45 initially then they want another $45 . The website is not clear as to how much is the whole process. It very deceptive. I did have a bad feeling about it but still went ahead to see. I'm not gonna fall again for the second time by giving them a another $45. DON'T USE THIS SERVICE!!!! STAY AWAY
SCAM SCAM SCAM”
Hello,
Thank you for taking the time to leave a review. I'm sorry to hear that the process and costs involved were not as clear as they could have been. We strive to make sure that all the information is laid out transparently for our customers.
Our service involves an Eligibility Check at an initial cost, which determines if your phone can be unlocked. After this, an Unlocking Payment is required to proceed with the actual unlocking. These costs are indeed separate, and we try to make sure this is outlined on our checkout page before any purchase is made.
We understand that proceeding with an additional payment can be frustrating, but we assure you that this is a legitimate part of the process for unlocking your phone. If your status is awaiting payment, continuing with the process will lead to unlocking your phone, allowing it to be used on different networks.
Should you decide to proceed with the unlocking and need guidance, please provide us with your IMEI number so we can check the status of your order, and our support team will be happy to assist you further.
Best regards,
Charlotte
“SCAM SCAM SCAM SCAM RUN!!!!
Read below and I’ll explain how the scam works - the ONLY actual capability they have is to blacklist devices for the financial extraction of victims as part of the scam.
5/14/23
I am testing this unlocking service and am doing updates how it progresses. I’ve read the reviews and will continuously update how this goes. Hopefully they can do what they say and it’s legit. Will update cross posts.
I am SIM locked to Verizon’s network and want to unlock my iPhone 14 Pro Max. I ordered their “unlock check” today and have paid them twice. Lets see what happens.
5/16/23 - Ordered Service, paid $28 to “check” my IMEI.
5/16/23 - Got an email saying they are able to unlock my phone and to pay another…..$45. That was paid and now I have a pretty 7 day countdown timer I have access to online.
Will update to five stars if it actually works.
5/17/23
Directunlocks contacts me through trustpilot and asks for my IMEI and my device is blacklisted 2 hours later. I counted the phone as a burner phone for this test so they can’t manipulate me to pay them more for fear of them placing a fraudulent blacklist on my device. I simply don’t care but my story is here as a cautionary tale to you. Just a snake oil scam.”
Hello!
Thank you for leaving a review and updating us on your experience. I'm sorry to hear that you are having concerns regarding the service provided. To address your experience effectively, can you please confirm your IMEI number? This detail is crucial to locate your order and understand the specifics of your case.
Regarding the multiple payments, I apologize if this was not clear from the outset, but as outlined on our checkout page, all phones do require an Eligibility check first, followed by an Unlocking Payment. This is a two-step process to ensure we can unlock your specific device.
About your status being blacklisted, I'm concerned to hear this and want to assure you that we do not have the capability to blacklist devices. If you believe there has been a mistake or a wrongful blacklisting of your device, please contact us directly through your tracking page's Live Support so we can look into the issue for you.
We aim to provide a legitimate and effective unlocking service and it’s important for us to understand all aspects of your experience to improve our services.
We hope to hear back from you soon so we can assist you further.
Best regards,
Charlotte
“!!!!!SCAM!!!!! First they check if it is possible to unlock the phone ($27) then they send you confirmation that it IS possible, but you have to pay more ($45) After this they send you e-mail that the unlocking is not possible! SCAM! SCAM! SCAM!”
Hello,
I'm truly sorry to hear about your dissatisfaction with our service. I understand how multiple payments can be frustrating, especially when it seems unclear why additional costs are incurred. However, I can assure you that our process involves a necessary Eligibility Check to determine if your phone can be unlocked, which is a service that incurs an initial fee as outlined in our terms and conditions. Following this, if the phone is eligible, an Unlocking Payment is required to proceed with the actual unlocking process.
Unfortunately, without your IMEI number or a reference, I'm unable to look into your order details specifically. To address your concerns and to assist you further in understanding the process or the status of your unlock, I'd recommend using the Live Support option available on your tracking page. Our team is eager to help and clarify any misunderstandings and ensure that you have a positive experience with our services.
Thank you for reaching out and please don't hesitate to connect with our Live Support for immediate assistance.
Best regards,
Charlotte
Hello Gabriela Isusi,
I'm truly sorry to hear you've had a negative experience with us. We aim for complete customer satisfaction and it seems we've missed the mark in your case. I'd like to assure you that we are a legitimate service dedicated to helping unlock devices.
Your current order status indicates that your iPhone 11 Pro Max is "Hard-Locked," which typically means the carrier has applied an additional level of security. In line with our policies—specifically under section "7.5"—for hard-locked phones, we issue a credit note for the amount paid, since these situations require significant effort to attempt an unlock.
While I understand your frustration, I'd love the opportunity to help resolve this situation and improve your view of our services. The credit note you have been issued is available for you to use against any other service we offer, which could be beneficial for a different device you may need assistance with in the future.
If there's anything more we can do to assist you and turn your experience around, please don't hesitate to reach out.
Warm regards,
Charlotte
“Scam. Paid €70 to have my device unlocked, they could not unlock it. And refuse to give a refund - only a credit note, which is essentially useless as they’ve proven they can’t do the one thing the credit note is intended for.”
Hello,
Thank you for your feedback. I'm genuinely sorry to hear about your experience. Upon review, it does appear that you've been refunded the €42.00 for the Standard Unlock service. As for the €26.99 Eligibility Check fee, as mentioned in our terms, this is a non-refundable cost for the service already performed.
I understand that receiving a credit note instead of a refund can be disappointing, especially when your expectations have not been met. However, the credit note provides flexibility to use on any future unlocking service we offer that might be of interest to you.
It's important to us that our customers are satisfied, and we would appreciate the opportunity to assist you in possibly finding another one of our services that can meet your needs. If there's anything specific you're concerned about or an alternative solution you'd like to explore, please let us know, and we'd be happy to assist you further.
Warm regards,
Charlotte
“Direct Unluck is a Scam. First of all the website said it costs $23.99 to unlock your phone. After you pay that money, another $44.99 for the unlock code. 2 days later, they charge you another 74.99 for software and cable (I never received a Danm cable). In the end, they said the Phone is compatible with our USB unlocking software. is a Samsung S7.
don't bother your self you use this website unless you want to be scammed.
It will be easy for me to buy a used phone for less money.”
Hello, I'm sorry to hear about your dissatisfaction with the unlocking process for your Samsung S7. I'd like to provide some clarity on the charges you've mentioned.
The initial payment of $23.99 covers the Eligibility Check, which is a necessary step to determine if the phone can be unlocked with our services as outlined in our Terms and Conditions. Following this, the unlocking payment of $44.99 is for the actual process of unlocking the phone. The additional charge you mentioned would usually be associated with the Remote USB Unlock service, which is required for some devices if they are not eligible for code unlocking.
Please note that all costs should be clearly outlined on the checkout page before you complete any purchase. We understand the frustration with additional costs, but our aim is to unlock your phone successfully, and sometimes additional steps are necessary depending on the phone's status and network criteria.
Regarding the cable, our Remote USB Unlock service typically uses cables you already have – the standard one you use for charging should work. If you have concerns about your phone compatibility or the process, our technicians are here to assist and can often address any problems without the need for physically sending out cables.
I see your phone is compatible with our USB unlocking software. I would encourage you to continue the process, and our team will guide you through the next steps. We want to ensure a successful unlock of your phone, and we'll do our utmost to assist you.
If you haven't already, please reach out through the Live Support on your tracking page and provide your IMEI so we can address your specific concerns more effectively. We're here to help turn your experience around.
“I went through the whole deal and was told that they couldn't unlock my phone because it didn't ask for an unlock code. They said that I was to receive a $74 credit to use on their site. They explained another method that could be used to unlock my phone. On their site when I tried to use the credit that they had given me, it would not accept the credit and began deleting my info as quick as I could enter it. I believe that their reviews are fake and they are running a scam. I will keep on them until I get satisfaction. I am a senior citizen on a fixed income and can't afford to take a loss like this. Williamamcculloch@outlook.com”
Hello William,
First and foremost, I want to emphasize how much we value your feedback and apologize for any frustration you've encountered with our service. I understand that as a senior citizen on a fixed income, financial concerns are particularly important, and I want to ensure we address this matter appropriately.
Regarding the issue where your phone did not ask for an unlock code, our terms do state, as you mentioned, that a credit note can be provided "due to submission costs, to be used against a Remote USB unlock, if that service is available" (7.6). I am sorry to hear you had troubles when trying to utilize the credit provided.
As your satisfaction is our priority, I would like to ensure your case is handled correctly. Since the credit note was not accepted when you attempted to use it, we need to investigate this matter further. To assist you effectively, we will require your order confirmation to locate your details within our system. Please reach out to our Live Support through your tracking page with your IMEI number, and our team will do their best to resolve this promptly.
We truly want to convert this experience into a more positive one for you, and we appreciate the opportunity to make things right. Your patience and cooperation are greatly appreciated as we work through this together.
Warm regards,
Charlotte
Hello,
I'm sorry to hear about your dissatisfaction with our services. We strive to maintain high standards and your feedback is important to us.
I understand it can be frustrating if things don't go as expected. I would like to assist you in resolving any issue you're facing with the unlock process. Could you please provide your IMEI so we can look up your order status and address your concerns accurately?
If you haven't done so yet, I recommend using the Live Support on your tracking page for a more immediate response from our support team.
Thank you for reaching out, and I look forward to helping you resolve this matter.
Best regards,
Charlotte
“They are scammers! They asked for $28, then they asked for another $45, then another $245! They claim to have great reviews but, always be skeptical of a service that has no customer support. Only an email with some a-hole fraudster dropping more b.s. Stay away from these guys! They’re crooks!”
Hello,
I'm really sorry to hear about your dissatisfaction with our service. We aim to be transparent with our customers, so I understand your concerns regarding the multiple payments. After the initial Eligibility Check cost, an Unlocking Payment is required to proceed. All costs are outlined on our checkout page prior to purchase, ensuring you have all the information before deciding to proceed with our services.
If your order is awaiting the final payment, this could be indicative of a premium service which is generally the case with iPhones, as they sometimes require additional intervention to unlock successfully.
We genuinely value your input and we want to ensure you that our intentions are to provide a legitimate service. Our support is available through email, and we are keen to resolve any issues our customers face. If you haven't received the support you need, I encourage you to contact us via the Live Support on your tracking page for personalized assistance.
For the most effective help, please provide your IMEI so we can locate your order and address your specific situation.
Warm regards,
Charlotte
“Misled to believe that my phone would get unlocked for $28. Then they ask me for an additional payment of $134. They should be upfront with the cost. Very misleading practice. They need to refund. Terrible service. I emailed for a refund and no response.SCAM COMPANY. BEWARE”
Hello,
Thank you for bringing your concerns to our attention, and I'm sorry to hear about the frustration you've experienced with the process.
I'd like to clarify that the initial payment of $28.99 is for the Eligibility Check to ensure your iPhone 12 Pro from Softbank Japan can be unlocked. This step is necessary before moving on to the actual unlocking service, as outlined on our website and during the checkout process. Once eligibility is confirmed, a separate Unlocking Payment is required to proceed with the unlock.
Our goal is to be transparent with our customers about the costs involved in each stage of unlocking their device. We understand that this two-step payment process might be confusing, and we strive to improve how we communicate these details to avoid any misunderstandings in the future.
I see that your order is currently at the stage where the Eligibility Check has been paid, and we are awaiting the Unlocking Payment. If you wish to unlock your iPhone, the next step would be to make the additional payment so we can proceed with the service.
If you have any questions or need further clarification, please don't hesitate to reach out. We're here to help ensure a smooth and successful unlock for your device.
Best regards,
Charlotte
“If your girlfriend no longer shows you her brand-new dresses before wearing them out, you should also find out who she is trying to impress. If your girlfriend ignores you and spends much time on social media rather than with you, you should also find out who she is communicating with there. If you discover that she enjoys using her phone the most but won’t let you see it, find out what she’s up to on social media. You should find out what keeps her busy and diverts her attention whenever you two are in the same space if she isn’t as open to you as she formerly was.
If this is what you need, you are at the right place. Once the necessary tips are applied, you will have your desired control over your girlfriend’s phone.
Hackmart is the industry-standard, top-tier mobile device monitoring team. Huge numbers of people all across the world rely on their services and use it frequently. Using Hackmart more than 30 monitoring tools, you would have full access to the device of your choice.
H A C K M A R T 2 4 2 @ G M A I L . C OM”
Hello,
I'm a little confused by what you're asking. Can you please repeat the question?
In the meantime, if you have any concerns or questions regarding our unlocking services and need assistance with an order you've placed, please do remember to provide your IMEI number. This will help us in locating your order details more accurately. Without any reference, we cannot address your specific concerns. For immediate assistance, you can use the Live Support option provided on your tracking page, and our customer service team will be more than happy to resolve your problem.
Thank you.
“DON'T WASTE YOUR MONEY!!! THEY FIRST DECEIVE YOU WITH THE FIRST $28 DOLLAR CHARGE THEN CHARGE YOU AN EXTRA $50 AND IT WAS ALL FOR NOTHING. AFTER WAITING FOR 3 WEEKS THEY DID NOT UNLOCK THE IPHONE AND AFTER SEVERAL ATTEMPTS TO GET MY REFUND THEY HAVE COMPLETELY IGNORED ME. THIS IS A RIP OFF!”
Hello Eliana,
I'm truly sorry to hear about the frustrations you've encountered with the unlocking process for your iPhone X. I understand how disappointing it is when the service doesn't meet your expectations, especially after the wait and the financial commitment you've made.
You've mentioned that your order status is "Hard-Locked," and I want to address this specifically. As per our Refund Policy, hard-locked phones by the carrier are indeed not eligible for a refund as stated, "Hard-Locked Phones: If your phone is hard-locked by the carrier, no refund is provided." However, I can see that you have been issued a credit note, and while I understand this isn't the solution you were initially seeking, a credit note allows you to utilize the value towards any sim unlocking service we offer in the future.
Our goal is to provide a positive experience and assist you in resolving any issues within the scope of our policies. If you would like to discuss how you can use your credit note or if there's anything we can do to help you with a different service, please do get in touch with us.
Kindest regards,
Charlotte
Posted 9 months ago
Hello Eliana,
I'm truly sorry to hear about the frustrations you've encountered with the unlocking process for your iPhone X. I understand how disappointing it is when the service doesn't meet your expectations, especially after the wait and the financial commitment you've made.
You've mentioned that your order status is "Hard-Locked," and I want to address this specifically. As per our Refund Policy, hard-locked phones by the carrier are indeed not eligible for a refund as stated, "Hard-Locked Phones: If your phone is hard-locked by the carrier, no refund is provided." However, I can see that you have been issued a credit note, and while I understand this isn't the solution you were initially seeking, a credit note allows you to utilize the value towards any sim unlocking service we offer in the future.
Our goal is to provide a positive experience and assist you in resolving any issues within the scope of our policies. If you would like to discuss how you can use your credit note or if there's anything we can do to help you with a different service, please do get in touch with us.
Kindest regards,
Charlotte
“From the get go this company has been less then professional. If you can even call them that. Hidden cost, not well explained. You have no way to contact them at all. They do not answer there emails! Really makes you think they are running a scam. Hoping after they don't contact you, that you will just forget about the money you paid and let it go. Not gonna happen this time! I have had phones unlocked before, and it has never taken this long before. It's probably been a week and 1/2 and I haven't heard anything from them. Beware if you use them, they also like to have reviews taken down and you blocked from leaving them if it does not suit them. I've seen other reports of this too.”
Hello Christopher Leatherman,
I'm truly sorry to hear that your experience with us has not met your expectations. Regarding the concerns about hidden costs, I want to assure you that all charges are outlined upfront on the checkout page, which includes the Eligibility Check at $28.99, followed by the Unlocking Payment. I understand the frustration of waiting and not having an immediate line of communication. Please know that we are dedicated to assisting you and our team is on hand to support you via email.
As for the delays, the unlocking process can vary in time, and while we strive to unlock devices as quickly as possible, sometimes delays are outside our control. I noticed your order status is "Already Refunded", which I believe refers to your $83.00 payment for the Standard Unlock that was refunded to you. If your Galaxy S22 Ultra 5G does not ask for an unlock code with a non-AT&T SIM card, it may require a Remote USB Unlock service, which is an additional solution we provide for such cases.
Please bear with us as we work to resolve your issue. Your patience and understanding are greatly appreciated, and our team will certainly keep you updated every step of the way.
Best regards,
Charlotte
“Do you want to spy on your husband’s cell phone without him knowing or raising any form of suspicion? If so, you’re not alone. Many people are in the same situation and looking for a way to keep tabs on their spouse’s activities without them finding out. Fortunately, there are several professional tips available that allows you to monitor your partner’s phone activity discreetly and without having to break the bank. I came across a discussion on a forum which typically discussed some of the best ways to track your spouse’s cellphone without touching it or having physical access.
The HACKMART team is one of the most comprehensive monitoring service available on the darkweb perfect for tracking your husband’s phone activities without him knowing.
With the team's dashboard which is remotely accessed, you will gain access to all of his activities on the device, Ranging From text messages and calls, to app usage and GPS location tracking. The dashboard portal is designed to be hidden from view, so your husband won’t know he's being intercepted or that you are spying on him.
Their ultimate customer support also provide tips on how to do this safely and effectively while staying within legal boundaries. Send an email to the team via (HACKMART242@GMAIL.COM). I boldly recommend their great works.”
“They basically told me they could unlock my phone in minutes, However, after I made the payment, they said they could neither unlock my phone, nor refund my money. This place is a ripoff, don't waste your money!!”
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience with our unlocking service. If you received a notification that your phone could not be unlocked and you believe you meet the criteria outlined in our refund policy, such as “if our attempt to unlock your iPhone returns an 'unavailable' report to our server” (as per section 7.2 of our terms), we should be able to assist you further.
Could you please provide your IMEI number or any other reference from your order so that I can look into the matter for you?
Also, remember that our Live Support through your tracking page is always there to help with any immediate concerns and clarifications.
Best regards,
Charlotte
“I have submitted a credit dispute regarding my credit card outstanding debt that has been pulling down my credit score across the three credit bureaus for years until I got credit assistance from Dylan who had to pay off the credit card debt off my credit records and got to erase all the negative items off my credit report without causing any destruction on my credit profile across the three credit bureaus. Now I’m fully verified on chase premium credit card worth over $250k in total worth of credit line without any upfront payment so I hereby recommend you to reach through their mail via HACKMART242@GMAIL. COM”
Hello!
Thank you for reaching out about your recent experience. While I'm glad to hear that you've found a resolution for your credit concerns, it seems like your message may be about a different service unrelated to our unlocking services. However, if you require assistance with any unlocking issues or have feedback regarding our services, we're here to help.
If you've used our services and need to discuss any charges or payments related to unlocking your phone, please feel free to provide us with your IMEI number. This would help us locate your order and better assist you with any queries you might have. Remember, you can always check the status of your order and use our Live Support feature on your tracking page for real-time assistance.
We're committed to converting your experience into a positive one and are here to provide any clarifications or support you may need.
Best regards,
Charlotte
“I was always skeptical of using a credit repair company but I decided to give this experts a try. I am so glad I did. They have been so helpful in getting my credit score up. For the first time recently I was able to secure a loan with a low interest rate which I could have never gotten previously. I work tons of hours so doing this on my own was not an option. Whenever I had a question or wanted to get an update, their customer service was always helpful and polite. I would recommend ( HACKMART242@GMAIL.COM ) to anyone I know that needs help with their credit. It has really been a great experience overall.
HACKMART242@GMAIL.COM”
Hello,
Thank you for sharing your positive experience with the credit repair service! It's always a breath of fresh air to hear success stories like yours. Securing a loan with a low-interest rate is indeed a significant milestone, and it's great to know that the support and service provided were up to the mark, making the process smooth and convenient for you despite your busy schedule.
Customer satisfaction is something we value deeply, and it's reassuring to see you recommending the service to others based on your firsthand experience. If you ever need assistance in the future or have any more feedback or questions, feel free to reach out.
Thanks again for your recommendation and for trusting the service with such an important aspect of your financial wellbeing.
Best wishes,
Charlotte
“These people are scammers. Won't answer emails, no progress has been made in unlocking my phone and they have made me waste precious money. I hate this company if that's what it actually is. Avoid at all costs. Don't make the same mistake I've made.”
Hello,
I'm really sorry to hear that you've had a frustrating experience with us. I assure you that we aim to deliver the best service possible and we want to address any issues promptly. Providing your IMEI would help us locate your order and review the status. If there has been no progress, it may be that we are awaiting further payment for the unlocking process as our service involves an Eligibility Check first, followed by an Unlocking Payment as outlined in our terms.
Please use the Live Support on your tracking page which is the quickest way to reach out to us, this way we can immediately look into this and ensure any problems are resolved. We truly value your business and want to make this right.
Best regards,
Charlotte
