Prezada Denise Minte de Almeida, Obrigado pelo seu feedback. Temos o prazer de saber que o seu iPhone 12 foi desbloqueado com sucesso na rede Cricket USA. Compreendemos sua preocupação em relação aos múltiplos pagamentos e gostaríamos de esclarecer que a Verificação de Elegibilidade, o Desbloqueio Padrão e o Serviço Premium são etapas distintas no processo de desbloqueio, cada uma com seu próprio custo associado, descrito em nossa página de finalização de compra antes de você fez a compra. A Verificação de Elegibilidade garante que seu telefone seja elegível para desbloqueio, o Serviço Padrão é nossa tentativa inicial de desbloquear o dispositivo e o Serviço Premium é um processo de desbloqueio mais abrangente para dispositivos que não puderam ser desbloqueados por meio do serviço padrão, principalmente iPhones. Pedimos desculpas por qualquer inconveniente que você possa ter enfrentado devido ao tempo adicional necessário para desbloquear seu dispositivo. Nós nos esforçamos para garantir que nossos prazos de entrega de serviços sejam os mais precisos possíveis e agradecemos sua paciência durante todo esse processo. Agora que seu dispositivo está desbloqueado, esperamos que você aproveite a liberdade de usar seu telefone com qualquer operadora de rede. Se houver mais alguma coisa em que possamos ajudá-lo, sinta-se à vontade para entrar em contato. Atenciosamente, Carlota
“Since moving, my mum was getting a poor signal when using her phone. She wouldn’t hear of replacing it as it was my dad’s up until a year ago and it has sentimental value. The Vodaphone signal here is not good, so it seemed sensible to change the sim card to O2. Unlocking the phone was a bit of a worry, as the phone contains a lot of personal details so giving the phone to a stranger for a few days to unlock the phone is a scary thought, so I looked around for an alternative.
Trustpilot gave good reviews for DirectLocks and the thought of being able to keep the phone and its contents safe was a good one. My online enquiry gave me a price of £23.99 which seemed reasonable, so I went for it. Filling in the necessary details was easy and straightforward and once the payment was made everything was very quick, or so I thought!
What I hadn’t bargained for was, and the purchase doesn’t state until finished is that its just for a check to see if its possible. It was, but DirectUnlocks then wanted a further £26.00 to actually unlock it. A cost of £50.00 is a bit steep for unlocking a 2017 Galaxy A3, but given the reviews and the need for security, I went ahead.
I have to say, that “Scam” was in the back of my mind for the 15 minutes it took to unlock the phone, but everything worked well; It was quick to do (they estimated 2 days, but it was done within 15 minutes I received an email with the code and easy instructions on what to do next). The instructions were superb.
So, would I have gone ahead and done it had I known the true cost beforehand, I doubt it, but I am glad I did, and via DirectUnlocks.”
Dear Mr. Green,
Thank you for taking the time to share your experience with us. We're delighted to hear that the unlocking process for your Samsung Galaxy A3 was successful and that you found the instructions clear and easy to follow.
We understand that the full cost for unlocking the device came as a surprise to you, and we apologize if our pricing structure was not as transparent as it could have been during the initial stages. We try our best to outline the complete process which includes an Eligibility Check (£23.99) followed by the actual Standard Unlock service (£26.00), as highlighted on our checkout page.
Your feedback is greatly appreciated, and it helps us to improve our service. We're glad to have been able to provide you with a secure and swift solution to unlock the phone while ensuring its sentimental contents remained safe.
If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Warm regards,
Charlotte, Customer Support at DirectUnlocks
“Initially, I was skeptical about the unlocking process, but after my Samsung Galaxy S10+ was locked, I decided to give this website a try. I was pleasantly surprised by their authenticity and reliable service. Thank you for helping me unlock my phone.”
Hola Andrés, gracias por comunicarte y compartir tus inquietudes. Lamento mucho tu insatisfacción con nuestro servicio de desbloqueo de tu iPhone 13 de la red Movistar Colombia. Entiendo por su mensaje que cree que ha habido un problema con la falta de registro y la información engañosa, junto con inquietudes sobre los pagos debitados de su tarjeta. Me gustaría asegurarle que nuestro objetivo es brindar servicios claros y transparentes como se describe en nuestros términos y condiciones y política de reembolso. Como el estado de su pedido muestra "Desbloqueo completo", sugiere que el proceso de desbloqueo se realizó correctamente. Si este no es el caso, o si hay un problema específico con la falta de registro que mencionó, me gustaría abordarlo directamente para garantizar su satisfacción. ¿Podría proporcionarnos un poco más de detalles sobre el problema de la falta de registro? Nos esforzamos mucho en garantizar que nuestra publicidad sea clara y coincida con los servicios prestados, por lo que agradeceríamos mucho cualquier comentario sobre cómo podemos mejorar. Con respecto a los pagos, como se establece en nuestros términos, todos los costos son por adelantado y se describen en la página de pago antes de la compra. Los dos pagos que realizó ($28,99 por la verificación de elegibilidad y $36 por el desbloqueo estándar) son procedimientos estándar para nuestro servicio. Pido disculpas si esto no fue tan claro como podría haber sido. Estamos aquí para ayudarle a resolver esta situación. Comuníquese con nosotros con más detalles y haremos todo lo posible para ayudarlo más. Saludos cordiales, Carlota
Hello Jose,
Thank you so much for leaving a review! We're thrilled to hear that you are satisfied with the speed of our service. If there's anything else you need help with regarding your Motorola Moto G Stylus 5G unlock, please don't hesitate to reach out.
Enjoy your newly unlocked device!
Best regards,
Charlotte
Bonjour Rouge Thomas, C'est merveilleux d'apprendre que vous avez été agréablement surpris par l'efficacité de notre service ! Votre expérience positive est quelque chose que nous aimons voir et nous sommes sincèrement reconnaissants pour votre recommandation. Si jamais vous avez besoin d'aide à l'avenir ou si des amis cherchent à déverrouiller leurs appareils, nous sommes là pour vous aider. Cordialement, Charlotte
“Exelente servicio muy confiable me resolvieron mi problema super rápido y desde la comodidad de mi casa con la comodidad de poder utilizando mi celular recomendable al 100 por ciento”
“Hello, Good morning, I want to write this review because i must have to be honest here ,,,, I am very pleased with your service,,, starting from the Smoothness of the transaction, the speed of your service, and the Honesty here…. I am giving you a FOVE STAR and if there is anything higher than 5DTART I would give you .. honestly I am very pleased with you honest and trustworthy service.. thank you very much.”
Dear Kelley Anderson,
Thank you for sharing your feedback! We're thrilled to hear that the process was easy and quick for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Enjoy your newly unlocked iPhone 13 Pro Max, and thanks for choosing our services!
Warm regards,
Charlotte
“Excelente el servicio al principio no confié pero pasaron los 3 días y si se desbloqueó el teléfono de at&t y bien barato cobraron muchas gracias por su servicio sigan así gracias”
Hola Alejandro, muchas gracias por tomarte el tiempo de dejarnos una reseña. Estamos encantados de saber que tu iPhone 14 de AT&T se ha desbloqueado exitosamente y que consideraste que nuestro servicio es confiable y asequible. Siempre nos esforzamos por superar las expectativas de nuestros clientes y su satisfacción es nuestra principal prioridad. Si necesita más ayuda o tiene alguna otra consulta en el futuro, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota
Hello Andy,
It's wonderful to hear that the unlock process for your Samsung Galaxy S24+ was successful! We're thrilled to have been able to help you with this. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out.
Warm regards,
Charlotte
Hola Mauricio, estamos encantados de saber que tu experiencia de desbloqueo de teléfono con nosotros fue excelente y apreciamos la maravillosa recomendación. Es fantástico saber que nuestro servicio cumplió con sus expectativas. Si necesita más ayuda o tiene amigos que necesitan desbloquear sus dispositivos, estamos aquí para ayudarlo. Gracias nuevamente por elegir nuestro servicio y por tomarse el tiempo para dejar comentarios tan positivos. Saludos cordiales, Carlota
“Amazing unlocking service without a doubt I will highly recommend them. Extremely fast service and are my go to service from here on out. Very effective and super easy!”
Hello Joshua,
We're thrilled to hear you had such a positive experience with our unlocking service! It's wonderful to know the process was fast and simple for you. We truly appreciate your recommendation and are elated to have earned your trust as your go-to service. If you need assistance in the future or have any queries, please don't hesitate to reach out. Thank you for choosing us!
Best regards,
Charlotte
“Me agrada mucho el servicio que es muy rápido y pensar que tardaría más tiempo el proceso, pero en realidad es muy fácil y rápido
Recomiendo el proceso en esta plataforma.
Gracias”
“The service output was excellent, very easy to complete, the output was swift and was great to use. Communication and updates were great although not used much as it was done so quickly.
Would very much recommend to any needing the service.”
Hello Chris,
Thank you for taking the time to share your positive experience with us. We're thrilled to hear about the efficiency and ease of our service, as well as the satisfaction with our communication. We truly appreciate your recommendation!
If you need further assistance or have additional questions in the future, we're here to help.
Warm regards,
Charlotte
