“This website stated that my iPad is unlocked, however, I have contacted the previous carrier and the carrier I ported over to and they both are telling my the iPad is still locked. I cannot use it. I want a refund.”
Hi Kevin,
Thank you for reaching out. I'm really sorry to hear about the trouble you're experiencing with your unlocked iPad.
I understand your frustration, especially since both the previous carrier and the new one are indicating that your iPad is still locked. Since your order status is "Unlock Complete," it might be worth double-checking a few things to ensure the unlock was done correctly.
Could you please try the following steps:
1. **Restart Your iPad**: Sometimes, a simple restart can help the device recognize the new status.
2. **Remove and Reinsert the SIM Card**: This can help your iPad detect the new carrier's network.
3. **Connect to WiFi and Check for Updates**: Make sure your iPad is connected to WiFi. Sometimes an update is required for the unlock to take effect.
If you've already tried these steps and the issue persists, I'll be happy to escalate this to our technical support team to get to the bottom of it. Simply let me know, and I'll take it from there.
Once more, I apologize for the inconvenience, and I appreciate your patience as we resolve this issue.
Best regards,
Charlotte
Hi Shatya Jones,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Direct Unlocks. Our team works hard to ensure the process is as smooth and efficient as possible, and your feedback means a lot to us.
Looking forward to assisting you again in the future!
Best regards,
Charlotte
Bonjour Maxence, Merci pour votre avis et pour avoir choisi Direct Unlocks. Je suis ravi d'apprendre que votre iPhone 13 est désormais déverrouillé et prêt à être utilisé avec n'importe quel opérateur. 🎉 Je comprends que des paiements supplémentaires peuvent parfois être inattendus, mais comme indiqué, les coûts et les étapes impliqués, y compris le contrôle d'éligibilité (26,99 €) et le déverrouillage standard (33 €), sont clairement indiqués sur la page de paiement avant l'achat. Si vous avez d'autres questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider ! Cordialement, Charlotte
Hola Miguel, gracias por compartir tu experiencia. Nos alegra que haya elegido Desbloqueos directos para desbloquear su iPhone 14 Pro Max de MetroPCS USA. Según el estado de su pedido, parece que su "Desbloqueo completo", lo que significa que ahora debería poder usar su iPhone con una red diferente. Pagó por la verificación de elegibilidad ($28,99) y el desbloqueo estándar ($50). por un total de $78.99 Como se menciona en la página de pago, si un teléfono no cumple con ciertos criterios, es posible que se requiera un Servicio Premium. Sin embargo, dado que su estado actual muestra "Desbloqueo completo" y no se mencionan servicios adicionales, parece que es su teléfono. se desbloqueó exitosamente Si tiene algún problema con su teléfono desbloqueado, consulte las instrucciones de desbloqueo enviadas a su correo electrónico o no dude en comunicarse para obtener más ayuda.
“Me parece una buena pagina ya que desde la comodidad de tu hogar puedes desbloquear tu dispositivo con conocimientos muy basicos
Es confiable y efectiva”
Hola Never Hurtado! ¡Gracias por sus comentarios positivos sobre la conveniencia, confiabilidad y efectividad de nuestro servicio! Nos alegra saber que te resultó fácil desbloquear tu iPhone XR de Movistar Colombia a través de nuestra plataforma. Si tiene más preguntas o necesita ayuda, no dude en comunicarse. ¡Estamos aquí para ayudar! Mejor, charlotte
Hola Andrés, gracias por compartir tus comentarios con nosotros. Me alegra saber que su iPhone 15 Pro Max se desbloqueó correctamente. Pido disculpas por cualquier retraso que haya experimentado durante el proceso. Nuestros tiempos de entrega estimados son orientativos y, ocasionalmente, circunstancias imprevistas pueden causar retrasos, como se describe en nuestros términos: "Estos tiempos de entrega son variables y pueden disminuir o aumentar sin previo aviso; esto se aplicará a todos los proveedores de desbloqueo y a nosotros mismos. Si su desbloqueo está en progreso, le notificaremos inmediatamente sobre cualquier cambio en los tiempos de entrega y lo mantendremos informado hasta el momento del desbloqueo". Espero que ahora estés disfrutando de tu teléfono desbloqueado. Si hay algo más en lo que podamos ayudarle o si tiene alguna pregunta, ¡háganoslo saber! Saludos cordiales, Carlota
Bonjour Feycal, Merci de nous avoir contactés et je suis désolé d'apprendre que vous rencontrez des problèmes avec votre iPhone 11 déverrouillé. Étant donné que le statut de votre commande est « Déverrouillage terminé », cela indique que le processus de déverrouillage aurait dû réussir. Parfois, des problèmes surviennent en raison de la compatibilité entre le réseau et l’appareil une fois déverrouillé. Selon nos politiques : >"Il est de la responsabilité du client de vérifier la compatibilité de son téléphone avec le réseau qu'il compte utiliser une fois déverrouillé, ainsi que le bon fonctionnement du téléphone." Pourriez-vous s'il vous plaît confirmer que votre iPhone 11 est compatible avec le réseau Orange Belgium ? De plus, assurez-vous que votre téléphone ne figure pas sur la liste noire et ne signale aucune restriction de réseau. Si vous avez vérifié la compatibilité et que vous rencontrez toujours des problèmes, je vous recommande de redémarrer votre iPhone ou d'essayer une autre carte SIM pour exclure tout problème lié à la carte SIM. Si vous avez besoin d'aide supplémentaire, faites-le-moi savoir ! Cordialement, Charlotte
Hi Joanthan,
We're delighted to hear that your device was successfully unlocked and that you had such a positive experience with our service! Your recommendation means a lot to us. If you have any more devices to unlock in the future or need any assistance, feel free to reach out.
Best regards,
Charlotte
“Super easy! Used Direct unlocks to take the carrier lock off of an iPhone 13. It was extremely easy and very fast! I would definitely recommend them to anyone who needs to unlock a phone.”
Hi Randy,
We're thrilled to hear that you had such a positive experience unlocking your iPhone 13 with Direct Unlocks! Your kind words and recommendation mean a lot to us. If you need any further assistance in the future or have any questions, feel free to reach out.
Thank you for choosing Direct Unlocks and spreading the good word!
Best regards,
Charlotte
Hi Ziquann Seymour,
Thank you for sharing your experience. I'm really glad to hear that you're enjoying your iPad! 🎉
If you have any questions or encounter any issues, feel free to let us know. We're here to help ensure everything works perfectly for you.
Enjoy your unlocked device and have a wonderful day!
Best,
Charlotte
“Direct Unlocks is truly awesome!! Very professional and very efficient. My phone was unlocked the very next day. I honestly thought it was a scam but I'm telling you they are the real deal!!!! Truly Professional!”
Thank you so much for your wonderful review, Jennifer! 🎉 We're thrilled to hear that you had a smooth and efficient experience with Direct Unlocks and that your iPhone 12 was unlocked so quickly. If you have any more devices to unlock in the future, we'd be more than happy to assist you again. Have a fantastic day! 📱💖
Hola Edgardo Villadiego, Gracias por tus comentarios y por usar Desbloqueo Directo para desbloquear tu iPhone 11 de Claro. Me complace informarle que el proceso de desbloqueo de su dispositivo se completó con éxito. 🎉 Entiendo que tenía algunas inquietudes acerca de los pagos múltiples. Déjame aclarar que pagaste $28,99 por el desbloqueo estándar, que incluye la verificación de elegibilidad y el pago de desbloqueo. Todos estos costos se detallaron en la página de pago antes de finalizar la compra. Su pedido se realizó el 2 de junio de 2024 y el proceso de desbloqueo ya está completo. Si hay algún problema específico que enfrenta con el teléfono desbloqueado o si necesita más ayuda, no dude en comunicarse. Gracias una vez más por elegir Desbloqueos Directos. ¡Disfruta de tu iPhone 11 desbloqueado! Saludos cordiales, Carlota
Hi Gina,
Thank you for your feedback! I'm glad to hear that you found our service quick and efficient. Since your order status is "Unlock Complete," your iPhone 14 Plus should now be fully unlocked. To confirm, simply connect your phone to WiFi and restart it.
If you encounter any issues or need further assistance, please let us know. We're here to help ensure you have a seamless unlocking experience.
Best regards,
Charlotte
Posted 7 months ago
Hi Gina,
Since your order status is "Unlock Complete," your iPhone 14 Plus should now be fully unlocked. To confirm, simply connect your phone to WiFi and restart it.
If you encounter any issues or need further assistance, please let us know. We're here to help ensure you have a seamless unlocking experience.
Best regards,
Charlotte
Hi Massimiliano,
Thank you so much for your positive review! We're thrilled to hear that you found the process quick and easy. Your satisfaction is our top priority, and it's wonderful to know that you would recommend our service.
If there’s anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out.
Best regards,
Charlotte
Obrigado pelo seu feedback positivo, João Domingues! Estamos entusiasmados em saber que seu iPhone foi desbloqueado rapidamente e que você está satisfeito com nosso serviço. Se precisar de mais ajuda ou tiver alguma dúvida no futuro, não hesite em entrar em contato. Aproveite o seu iPhone 12 Pro desbloqueado!
Hola Kevin, ¡me alegra saber que la página fue útil para desbloquear tu iPhone 13 de Movistar Chile! Estamos encantados de que haya encontrado valor en nuestro servicio. Si tiene más preguntas o necesita ayuda, hágamelo saber. ¡Disfruta de tu teléfono recién desbloqueado! Saludos cordiales, Carlota
“AVOID….total scam! Paid two separate payments for an immediate unlock, to then be told it may take a few days. Unlock code arrived via email the same day, however did not work. Advised if this does not unlock the phone then the next recommendation is to purchase the actual Samsung handset unlock code (what’s the difference??) at £65, after already paying an initial £39.
Emailed the company, asked for a refund, not holding my breath! I’m just disappointed in myself for falling pray to this appalling scam.
Please avoid this company, it’s doubtful that they have any actual intention or capability to unlock your device.”
Hi Tracy,
Thank you for sharing your experience with us. I'm really sorry to hear that you're feeling this way.
I see that you've made two payments: £11.99 for the Eligibility Check and £26 for the Standard Unlock, totaling £39. Your current order status is "Unlock Complete," and you received the unlocking code "06058630". If this code didn't work, it might be due to a specific issue with Samsung devices that sometimes requires a Remote USB unlock, which is an additional service but can solve the problem.
Here’s what we recommend:
- Please double-check the email instructions provided with the unlock code.
- If your Samsung Galaxy A7 doesn’t ask for an unlock code, you will likely need the Remote USB unlock as mentioned. This additional method ensures the device can be unlocked even if it doesn’t prompt for a code.
Our refund policy does specify that if an Android device doesn't ask for a code, we can't offer a refund due to the incurred submission costs; however, we are committed to helping you unlock your device.
I understand your frustration and want to make sure we resolve this for you. We encourage you to continue with the suggested steps to achieve the unlock. Please let us know if you need further assistance.
Best regards,
Charlotte
“I recently used Directunlock to unlockmy phone, and I couldn't be more pleased with the experience. The entire process was incredibly smooth and straightforward, taking far less time than I expected.From the moment I landed on the website, I was impressed by its clean and user-friendly interface. It was easy to navigate, and I quickly found the service I needed. The instructions were clear, and within minutes, I had submitted my unlock request.One of the standout aspects was the speed of service. My phone was unlocked within just a few hours, significantly faster than I anticipated. The efficiency of the process was truly commendable.Moreover, the customer service was exceptional. I had a couple of questions before I placed my order, and the support team responded promptly and with detailed answers, ensuring I felt confident moving forward.Overall, Directunlock exceeded my expectations in terms of speed, ease of use, and customer support. I highly recommend their service to anyone in need of unlocking their device quickly and hassle-free.”
Hola Gwendolyne, ¡muchas gracias por tus comentarios! Estamos encantados de saber que su experiencia fue positiva y que nuestro servicio le resultó confiable. Si tiene más preguntas o necesita ayuda con cualquier otra cosa relacionada con su Huawei Y9 (2019), no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota
Hola Tatiana, gracias por tus comentarios y por usar directunlocks.com para desbloquear tu Redmi 21121119SC de AT&T México. Veo que ya pagó $28.99 por la verificación de elegibilidad y $44 por el desbloqueo estándar. Me complace informarle que el estado de su pedido es "Desbloqueo completo" y el código de desbloqueo es "7594040882183596". Estos son los pasos para completar el proceso de desbloqueo: 1. Inserte una tarjeta SIM incompatible en su teléfono. 2. Cuando se le solicite, ingrese el código de desbloqueo "7594040882183596". Si tiene algún problema, háganoslo saber y estaremos encantados de ayudarle. ¡Gracias por escoger nuestro servicio! Saludos cordiales, Carlota
