Hi — thanks for the update! I’m glad your iPhone 13 Pro Max is now unlocked and you were able to apply your eSIM. Your order placed on Sep 20, 2026 currently shows "Unlock Complete."
Sorry it took a little longer than expected — as our Terms state, "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee." If you need help with eSIM setup or anything else, reply here and I’ll help.
— Charlotte
Hola — ¡muchas gracias por tus amables palabras! Puedo ver que tu pedido (Oct 6, 2026) muestra "Unlock Complete" para tu iPhone XR en T‑Mobile USA. Para finalizar, por favor sigue las instrucciones: "iPhones: conectar el teléfono al WiFi y apagar el teléfono y luego encenderlo;" Si todo funciona, eso es genial — si no, estoy aquí para ayudar. — Charlotte
Hi — thank you so much for the great review! We're delighted it was fast and easy.
Your order shows "Unlock Complete" for your iPhone 12. To finish the process please "connect the phone to WiFi and turn the phone off and then on" (iPhone unlock instructions). If you need any further help, just reply here and I’ll assist.
— Charlotte
“It took a while to identify which provider my iPhone SE phone was locked with. As it was taking too long Direct unlocks contacted Apple directly to get it unlocked. It took a few days but Direct Unlocks did what they promised.”
Hi — thanks so much for your patience and for letting us help get your iPhone SE unlocked. I’m glad we could deliver what we promised.
Your order shows as "Unlock Complete" — to finish the process please connect the iPhone to WiFi and turn it off and then on (as per our instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"). If anything doesn’t look right after that, reply here and I’ll sort it out for you.
Thanks again,
Charlotte
Hi — Charlotte here, thanks so much for the great feedback! Glad your TCL T450H was unlocked from Telstra in 3 days and our tech support helped.
Your order status shows "Unlock Complete" and your unlock codes were sent:
- Unlock Code 1: 0930787309113691
- Unlock Code 2: 2167056700349311
As a reminder, the terms say: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" — if you need any help entering the codes or have other questions, just reply and I’ll help. Thanks for choosing Direct Unlocks!
Hi — Charlotte here, thank you so much for the kind words! I’m really pleased your Samsung Galaxy S10 (Open Switzerland) is fully unlocked and accepting any SIM.
I can see your order (placed 30 Sep 2026) shows status "Unlock Complete" and we received your payments: £14.99 (Eligibility Check) and £49 (Standard Unlock). If you need any help with the final steps or have questions, just reply and I’ll be happy to help. Thanks for recommending us!
Hi — I’m Charlotte. Sorry you’re having trouble — I can help.
Our system shows your order (placed 26 Sep 2026) status as "Unlock Complete", so the network-side unlock has been delivered. For Apple devices the usual next step is to connect the iPad to Wi‑Fi and power it off and on. As our terms state: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — the same process applies to iPads.
Please tell me:
- What exactly happens when you insert a non‑AT&T SIM (any other carrier) or try to use data? (error message, “No Service”, “SIM Not Supported”, Activation Lock, etc.)
- If you see Activation Lock, note that our policy says: "iCloud Activation Lock on iPhones: Contact the iPhone owner for iCloud removal or buy our iCloud Removal service." If that’s the case, a SIM unlock won’t make the device usable.
A quick checklist to try now:
1) Connect to Wi‑Fi.
2) Power the iPad off, wait 10s, power on.
3) Insert a different carrier SIM (if applicable) or check cellular settings.
4) Check Settings > General > About for carrier/lock status.
Reply with the exact error message you see (or say if Activation Lock appears) and the last 4 digits of the IMEI — I’ll advise the next step.
Hola, soy Charlotte. Muchas gracias por tu mensaje y por usar Direct Unlocks.
Tu pedido (realizado el 10 de septiembre de 2026) del Redmi 25128RN17L de AT&T México aparece como "Desbloqueo completado". Tenemos registrado el código 1992214154394555 y tus pagos de MXN449 (Verificación de elegibilidad) + MXN799 (Desbloqueo estándar).
Para finalizar el proceso en dispositivos que no sean iPhone, ingresa los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico (Términos y condiciones 8.1). Si el código no funciona o necesitas ayuda paso a paso, responde a este mensaje y te ayudaré de inmediato.
Hi — thanks so much for the 10/10! Really glad both phones were unlocked with no hassle. Our records show your order (placed 30 Sep 2026) is "Unlock Complete" for your iPhone 16 Pro Max on T‑Mobile USA. If you need to finalize the unlock, please follow the iPhone steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If there’s anything else I can help with, just reply here. — Charlotte
Bună — Charlotte, mulțumesc foarte mult pentru cuvintele frumoase! Mă bucur că îți place site-ul.
Văd că la comanda ta de iPhone 16 Pro Max (EE UK) plasată pe 3 octombrie 2026 apare mesajul „Deblocare finalizată”. Pentru a finaliza procesul, te rugăm să „conectezi telefonul la WiFi și să-l oprești și apoi să-l pornești” conform instrucțiunilor noastre. Dacă problema nu se rezolvă, răspunde-mi cu numărul comenzii și voi chema imediat un tehnician să verifice.
Încă o dată, mulțumim pentru feedback-ul pozitiv — îl apreciem foarte mult!
“Tried to get my phone unlocked locally who messed me around and couldn't do it in the end. Went to Direct Unlock, and hay presto, it was unlocked. Very clear instructions, and they did what it says on the tin. Top-notch service; I will use them again.”
Hi — thanks so much for the great feedback! I’m really pleased your Samsung Note 9 on Open Everything Everywhere (UK) was unlocked and that the instructions were clear. I can see your order (placed 28 Sep 2026) shows "Unlock Complete".
If you need any help with another device or anything else, just let me know.
Cheers,
Charlotte
“had my iPhone 17 unlocked and, although the process took a little longer than I originally expected, the service was straightforward and I was kept waiting for the final result.
In the end, it was definitely worth the wait. My iPhone 17 is now unlocked and working perfectly, so I’m very happy with the result. 👍”
Hi — Charlotte here. Thanks so much for the great feedback — I’m really pleased your iPhone 17 Pro Max is unlocked and working!
Apologies for the delay; as our terms note, “Delivery times are guidelines set by the relative networks.” For others finishing the process, remember the final step for iPhones: “iPhones: connecting the phone to WiFi and turning the phone off and then on;”
If anything else crops up, reply here and I’ll get it sorted quickly. Thanks for choosing Direct Unlocks!
Hola — Charlotte aquí. Gracias por el encantador comentario — ¡me alegra que fuera rápido! Tu pedido (placed Oct 1, 2026) shows as "Unlock Complete." Para finalizar el desbloqueo, por favor sigue las instrucciones: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" Si algo no parece correcto o necesitas ayuda con la compatibilidad con AT&T, solo responde y yo lo solucionaré.
— Charlotte
“El servicio ha sido bueno y rápido. El soporte en línea ayuda mucho a sentir que el trámite está siendo rápido por que te informa en el momento en que parte del proceso va, además de que te envían correos de confirmación.”
Hola — ¡gracias por los excelentes comentarios! Puedo ver que tu pedido del Sep 25, 2026 está marcado "Unlock Complete" para tu iPhone 14 Pro Max en Telcel Mexico y ambos pagos (MXN449 Eligibility Check + MXN1049 Standard Unlock) están registrados.
Para finalizar el proceso, por favor sigue los pasos para iPhone en nuestros términos: "iPhones: connecting the phone to WiFi and turning the phone off and then on;". Después de eso inserta tu nueva SIM y comprueba llamadas/datos.
Si algo no funciona, responde aquí con tu número de pedido y haré que un técnico te ayude de inmediato. — Charlotte
Hola, gracias por tus comentarios y tu paciencia. Veo que tu pedido (realizado el 26 de septiembre de 2026) muestra el estado "Desbloqueo completado" y tu código de desbloqueo es 07931015.
Inserta una tarjeta SIM incompatible y, cuando se te solicite, introduce el código. Como indican nuestros términos y condiciones: "Dispositivos que no son iPhone: introduce los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico"; y ten en cuenta que "Un dispositivo Android solo se puede desbloquear mediante un código si el dispositivo lo solicita al insertar una tarjeta SIM incompatible".
Si el teléfono no solicita el código o este no se acepta, responde a este mensaje y te guiaré a través de los siguientes pasos para solucionarlo. — Charlotte
Hi — Charlotte here. Thanks for your feedback.
I can see your order placed Oct 1, 2026 for an AT&T (USA) iPhone XR — Eligibility Check CAD35.99 and Standard Unlock CAD71 — and the order status shows: Unlock Complete.
Please finish the iPhone unlock by following the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms 8.1). Note that "Eligibility Check: These checks are non-refundable." from our Refund Policy.
If, after reconnecting to WiFi and restarting, the phone still appears locked, please reply with the exact error message or a short photo/video and I’ll help troubleshoot right away.
Thanks,
Charlotte
Hola — muchas gracias por las amables palabras! Me alegra que haya sido efectivo y rápido. Puedo ver que el estado de tu iPhone 13 es "Unlock Complete" — para terminar, por favor sigue las instrucciones del iPhone: "conectando el teléfono al WiFi y apagándolo y volviéndolo a encender;". Si algo no está bien, responde aquí y te ayudaré. — Charlotte
Hola, soy Charlotte. Lamento que esto le haya resultado frustrante.
Según nuestros registros, su pedido (realizado el 30 de septiembre de 2026) aparece como "Desbloqueo completado" para su iPhone 17 Pro Max (T-Mobile USA). De acuerdo con nuestras instrucciones, para completar el desbloqueo de un iPhone debe: "conectar el teléfono a Wi-Fi, apagarlo y volver a encenderlo". Por favor, conéctese a Wi-Fi, apague y encienda el teléfono y vuelva a intentarlo.
Si aún ve un error, por favor, indíqueme el mensaje exacto que aparece en pantalla o envíeme una captura de pantalla y lo comunicaré a nuestros técnicos de inmediato. Tenga en cuenta que las verificaciones de elegibilidad no son reembolsables.
