Hi â thanks so much for the great review! Really happy it all went smoothly.
I can see your order (placed Jul 17, 2026) shows Unlock Complete and that you paid BRL129.90 (Eligibility Check) and BRL349.90 (Standard Unlock). To finish up on your iPhone 17 Pro Max, follow the unlock instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" â that should do it.
If anything else comes up, reply here and Iâll help. â Charlotte
“After 2 weeks they finally unlocked the phone. Customer support could have been better. They stopped responding all together at some point. But they came though in the end.”
Hi â Charlotte here. Thanks for the feedback and patience â Iâm sorry our support went quiet at times but Iâm glad we got your iPhone 12 (AT&T USA) unlocked. Your order (placed Jun 30, 2026) shows Unlock Complete and we have your payment of $141 on file.
A quick note from our Terms: "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee." and "These delivery times are variable and can decrease as well as increase without notice..." â sorry that caused frustration.
If you need the final step to complete the iPhone unlock, please follow: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" â or reply here and Iâll escalate this to our support team to make sure everythingâs working and to improve our response going forward.
“Although I was a bit dubious at first the online tracker keeps you updated on progress.
It also took longer than I thought just under 72 hours.
However I have now received the unlock code for my Samsung and it has worked perfectly. The Samsung is now network unlocked.
So overall very plesed with this sevice!”
Hi â thanks so much for the feedback! Delighted the Samsung S9 unlocked for you and that the tracker kept you updated. Sorry it took a little longer than expected, but great to hear it worked perfectly. If you need any further help with this device or another one, just reply and Iâll sort it out.
Thanks again,
Charlotte
“Im not happy with your service waited longer then stated and when received code consisted with letters and numbers but the prompt only allowed to input numbers i also had to pay twice $33 and then $81 a bit excessive for a unless code .”
Hi â Iâm sorry this has been frustrating and thanks for the feedback. I can help get this sorted.
A few quick points so we can move forward:
- Times can vary â as our terms explain âAny timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.â Iâm sorry yours took longer than expected.
- For Android phones: âAn Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device.â If your Blade A3 Plus did not show an unlock prompt when using an incompatible SIM, the numeric-only prompt would prevent entering a code that contains letters.
- Your payments are: AUD35.99 (Eligibility Check) and AUD81 (Standard Unlock). Please note âEligibility Check: These checks are non-refundable.â We can still attempt to get your phone unlocked with the code you were given, and if we work with you and the code truly cannot be made to work we will follow our refund rules.
Next step for me to help: please confirm whether the phone showed an unlock/code prompt when you put in an incompatible Telstra SIM, and tell me exactly what message or prompt you saw (and whether you tried entering numbers only). Once you reply Iâll escalate to a technician right away and weâll try to get it working.
â Charlotte
“i believe it might have unlocked my phone. Under the settings it still says sim locked. but when I search the IMEI number online, it says SIM unlocked. So I believe it might have worked. I will find out tomorrow when I go to the T-Mobile store to get a new eSIM. I really got my fingers crossed that it works after paying $100 to get it unlocked. They say $24 at first, but that is just for the initial check. It is in another $65 which they do not clearly tell you that in the beginning or I did not read it could very well be my fault but if it worked, Iâll be happy either way”
Hi â I can see your order (placed Jul 16, 2026) shows status: "Unlock Complete" and your payments were $24.99 (Eligibility Check) plus $68 (Standard Unlock).
Please try this first â as our T&C say for iPhones: "connecting the phone to WiFi and turning the phone off and then on;" â that often finishes the activation. If Settings still shows SIM locked but the IMEI check reads unlocked, try updating carrier settings or Reset Network Settings, then restart again. If youâre going to the TâMobile store tomorrow to add an eSIM, that should also confirm it.
If it still wonât activate after those steps and the eSIM, reply here and Iâll get this looked into for you. Fingers crossed itâs done â please let me know how it goes.
â Charlotte
Posted 2 weeks ago
Please try this first - Connect the phone to WiFi and turn the phone off and then on. This should complete the unlock. If Settings still shows SIM locked, try updating carrier settings or Reset Network Settings, then restart again. If youâre going to the TâMobile store tomorrow to add an eSIM, that should also confirm it. Any issues, please contact Live Support in your tracking page and we'll rectify any issues immediately.
Hi â thanks so much for the feedback! Iâm Charlotte. Your order (placed Jul 16, 2026) shows status: Unlock Complete for your iPhone 13. To finish, follow our iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on." If itâs not unlocked after that or you need anything else, reply and Iâll help right away.
“I had a great experience with Direct Unlocks. They successfully unlocked my iPad, and the process was straightforward and easy to follow. The instructions were clear, and my device was unlocked without any issues. Their customer service was responsive and kept me informed throughout the process. If youâre looking for a reliable service to unlock your device, I would recommend Direct Unlocks based on my experience.”
Hi â thanks so much for the lovely review! Really glad your iPad 3G (Verizon USA) was unlocked smoothly. I can confirm your order from Jul 14, 2026 is marked "Unlock Complete" and both payments ($24.99 and $68.00) were applied.
To finish, follow the final step: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" â the same process works for iPads. If you need anything else, just reply here.
â Charlotte
Hi â thanks for the tip and for your patience! I can confirm your order placed on Jul 5, 2026 for your iPhone 16 (TâMobile USA) shows: Unlock Complete.
To finish the process, please follow the iPhone instructions: "connecting the phone to WiFi and turning the phone off and then on;" If anything still looks locked or you need a hand, reply here and Iâll help right away. â Charlotte
“The service was 5-star and transparent; had the work not been carried out, a full refund would have been issued immediately, with no fees. I recommend this service to anyone who needs it.”
Hi â thank you so much for the 5-star review and recommendation! I'm glad your iPhone 15 (T-Mobile USA) order from Jul 7, 2026 shows "Unlock Complete" â enjoy your unlocked phone.
As our terms state, "All of the products on our websites are covered by our 100% Money Back Guarantee." And specifically, "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service." Happy we didn't need to use that here.
If you need any help finishing the unlock steps, just reply and Iâll assist. â Charlotte
Hi â thanks so much for the lovely feedback! Glad it was fast for you. Your order shows "Unlock Complete" â to finish on your iPhone 15 Pro Max, please "connect the phone to WiFi and turn the phone off and then on" as per our instructions. If you need any help, reply here and Iâll sort it. â Charlotte
Hi â Charlotte here. I'm sorry it feels that way. Our records show your order (placed Jul 13, 2026) status is "Unlock Complete."
Please try the iPhone unlock steps listed in our terms: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" â then insert a different carrier SIM to confirm itâs working. If you still see a lock message, tell me exactly what the phone displays (or share your order number/IMEI) and Iâll escalate to our tech team right away.
Note: if the device needs a Premium Service it would be shown in your status â I can check that for you. Thanks â Charlotte
“I couldn't believe how fast and good this service went to have a device (unlocked)
Iphone 15 (2) e Sims
Took 2 Days 2.5 Days with new Carrier
Get on DirectUnlock website follow instruction get email updates follow them for live update of the unlocking and contact your Carrier and bam your calling texting etc well worth it and was so easy Thanks
No Sim Restriction was the outcome !!!!”
Hi â thanks so much for the great review, glad it went smoothly!
Your order (placed Jul 11, 2026) is showing "Unlock Complete". To finish the iPhone unlock please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you have any trouble with calling/texting on your new carrier, reply here and Iâll help sort it ASAP.
â Charlotte
Hi â Charlotte here. Thanks so much for the lovely review â weâre thrilled your iPhone 11 (order placed 11 Jul 2026) was unlocked quickly and easily and that youâd recommend us. Your order status shows "Unlock Complete" â if you need the final step again, our instructions say: âiPhones: connecting the phone to WiFi and turning the phone off and then on;â.
If anything else crops up, just reply and weâll help.
Hi â Charlotte here, thanks so much for the kind words!
I can see your order (placed Jul 10, 2026) is showing "Unlock Complete" for your AT&T iPhone 14 Pro Max. To finish the process, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;".
If anything isnât working, reply with your order number and Iâll sort it out right away.
Hi â Charlotte here, thank you so much! We're thrilled we could get your iPhone unlocked so quickly. If you havenât already completed the final step, please follow the iPhone instructions: "connecting the phone to WiFi and turning the phone off and then on;" (Terms & Conditions 8.1).
If you need anything else, reply with your order number and Iâll help right away â really appreciate you naming us your number one!
English
