Hola, lamento mucho que estés molesto y quiero ayudarte a solucionar esto. Algunos puntos rápidos de nuestros términos mientras investigo: - Tu pedido aparece como "Desbloqueo completado" - para iPhones las instrucciones son: "iPhones: conectar el teléfono a WiFi y apagar el teléfono y luego encenderlo" (Términos §8.1). Por favor, intenta eso primero. - Si el dispositivo está realmente en la lista negra, nuestra política establece: "Teléfonos bloqueados/en la lista negra: Si tu teléfono está bloqueado, robado o perdido, no se proporciona ningún reembolso" (Política de reembolso). Además: "La garantía no se aplica cuando el teléfono parece estar en la LISTA NEGRA" (Términos §7.1) y los Términos y Condiciones §15.1 explican que no podemos hacer que un teléfono en la lista negra vuelva a ser utilizable. Para ayudar de inmediato, por favor envía: 1) El IMEI que usaste en el pedido (para que pueda confirmar que coincide con nuestros registros). 2) Una captura de pantalla de ENACOM que muestre el teléfono bloqueado y una captura de pantalla del correo electrónico/página de pedido de "Desbloqueo completado" que le enviamos. Revisaré esto de inmediato y trabajaré con nuestro equipo para solucionar el problema; si no se trata de un problema de lista negra, lo resolveremos. Las verificaciones de elegibilidad no son reembolsables ("Verificación de elegibilidad: Estas verificaciones no son reembolsables". Política de reembolso), pero haré todo lo posible para que su teléfono funcione. — Charlotte
Hi — thanks for the feedback and sorry the split payments weren’t clearer. I’m glad the unlock worked — your order status shows "Unlock Complete", so your Tesco iPhone 15 should now be free to use.
We do split the process into two parts (Eligibility Check + Unlock). As the terms state: "Eligibility Check: These checks are non-refundable." and "It is not possible to cancel your order once it is paid for." If you need the final iPhone steps, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
Thanks for the heads up about the small print — if you want any help finishing the last step, reply here and I’ll help.
Charlotte
Hi — Charlotte here. Thanks for your review — I’m glad your iPhone 17 Pro Max (Reseller Flex USA) was unlocked promptly. I can confirm your order placed on Aug 12, 2026 at directunlocks.com shows status "Unlock Complete."
To finish the process please follow the iPhone steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything’s not working after that, reply here and I’ll help sort it out. Note that "Eligibility Check: These checks are non-refundable."
Thanks for choosing us — happy to help with any last steps.
Hola, ¡muchísimas gracias por tus amables palabras y recomendación! El desbloqueo de tu iPhone 14 Plus para Total Wireless USA aparece como "Desbloqueo completado". Para finalizar, sigue los pasos para iPhone: "Conecta el teléfono a la red Wi-Fi, apágalo y vuelve a encenderlo". Si después de esto algo no funciona correctamente, responde aquí y te ayudaré de inmediato. — Charlotte
Hola, ¡muchísimas gracias por la reseña tan bonita! Significa mucho para mí. Tu pedido muestra "Desbloqueo completado". Para finalizar el proceso en tu iPhone 15 Plus, conecta el teléfono a la red Wi-Fi, apágalo y vuelve a encenderlo. Si después de esto no aparece desbloqueado, responde aquí y te ayudaré a solucionarlo de inmediato. Gracias de nuevo, Charlotte.
Olá! Aqui é a Charlotte. Obrigada pelo ótimo feedback — fico feliz que tenha funcionado! Seu pedido consta como "Desbloqueio Concluído" para o seu iPhone 13 Pro na Claro. Para finalizar, conecte-se ao Wi-Fi e reinicie o telefone, conforme nossas instruções: "iPhones: conectar o telefone ao Wi-Fi, desligá-lo e ligá-lo novamente". Se precisar de mais alguma ajuda, basta responder a esta mensagem e eu ajudarei.
Hola, muchas gracias por la recomendación, ¡me alegra mucho que te funcione correctamente! Veo que tu pedido (iPhone 16 Pro Max, AT&T USA, realizado el 17 de agosto de 2026) aparece como "Desbloqueo completado". Para finalizar el proceso, sigue estas instrucciones: "iPhones: conecta el teléfono a la red Wi-Fi, apágalo y vuelve a encenderlo". Si tienes algún problema, responde y te ayudaré a solucionarlo. — Charlotte
“The process worked fine but took several days before my phone was finally unlocked. I was told it would take 48 hours after processing my initial payment but it ended up taking 4 days. The cost to unlock was also unexpectedly high at around $90 USD”
Hi — Charlotte here. Sorry for the delay and surprise on price — I completely understand that’s frustrating.
A couple of notes from our terms that explain what happened: timeframes are guidelines, not guarantees — "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee." Delivery times can vary: "These delivery times are variable and can decrease as well as increase without notice." Your Eligibility Check is non-refundable: "Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order" and "Eligibility Check: These checks are non-refundable."
I can see your order (placed Aug 15, 2026) status is "Unlock Complete." For iPhones the final step is to connect to Wi‑Fi and restart the phone: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If the phone isn’t working yet, reply here and I’ll help finish it right away. Thanks for your patience.
Hola, soy Charlotte. ¡Qué bien que tu iPhone 11 esté completamente desbloqueado! ¡Muchísimas gracias por la recomendación! Si necesitas algo más para cambiarte a Cricket, nuestras instrucciones de desbloqueo dicen que "conectes el teléfono a la red Wi-Fi, lo apagues y lo vuelvas a encender". Si surge algún problema, responde aquí y te ayudaré enseguida. ¡Saludos!
Hi — thanks so much for the lovely feedback! Glad it was fast and our updates helped. Your order shows "Unlock Complete" for the iPhone 16 — to finish, connect to Wi‑Fi and power the phone off and on. If anything looks off or you need help, just reply and I’ll sort it out. — Charlotte
Hi — Charlotte here. Thanks for the feedback and sorry you had to hang on with the carrier.
Good news: your order (placed Jul 27, 2026) shows status "Unlock Complete." As our instructions state, for iPhones you should complete the process by: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
Please try that now. If you still see any messages or it doesn't work, tell me exactly what you see and I’ll help you finish it.
Olá! Muito obrigada pelo excelente feedback! Seu pedido de 10 de agosto de 2026 mostra "Desbloqueio Concluído". Conforme nossos termos, "A conclusão do processo de desbloqueio é feita por meio de notificação por e-mail..." e, para iPhones: "iPhones: conectar o telefone ao Wi-Fi, desligá-lo e ligá-lo novamente;". Por favor, siga as instruções do e-mail, conecte-se ao Wi-Fi e reinicie o iPhone 11. Se não funcionar, responda aqui e eu ajudarei. — Charlotte
Hi — I’m really sorry this caused you stress before your trip. I can see your order placed 03 Aug 2026 shows Unlock Complete and both payments were received: €22.99 (Eligibility Check) and €46 (Standard Unlock). Your unlock code is: 0606506641668755.
Please try this: power the K310i off, insert a non-Telenor SIM, power on and when prompted enter the code above. As our Terms say, “Non-iPhones: entering the unlocking codes provided in accordance with the email instructions” (Terms 8.1). If the phone doesn’t prompt, tell me exactly what it shows and I’ll walk you through next steps.
About the service time and payments — I’m sorry for the delay and slow replies. The Terms note that “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee” (Terms 1.1) and “These delivery times are variable…” (Terms 6.2). Also, the Eligibility Check is a separate service and “are not refundable” (Refund Policy: “Eligibility Check: These checks are non-refundable.”) and “It is not possible to cancel your order once it is paid for.” (Terms 2.1). The site also explains that an eligibility/pre-order may show an extra charge for the actual sim unlock (Terms 7.3).
I couldn’t find anything in the provided Terms or Refund Policy about offering €10 for a positive review.
I want to make this right — try the code and if it doesn’t work, tell me what message appears and I’ll help troubleshoot straight away.
Thanks so much — glad it was quick and easy! I can see your iPhone 13 (AT&T USA) order status is "Unlock Complete." To finish the unlock please "connect the phone to WiFi and turn the phone off and then on" (our unlocking instructions). If anything’s not working, reply here and I’ll help right away. — Charlotte
Hi — Charlotte here, thanks for the great feedback!
I can see your order (placed Aug 10, 2026) is marked "Unlock Complete" for your Galaxy A13 (Open Switzerland). Your codes are:
NCK=62823656 MCK=71695090 RGCK=00000000 EXTRA=33480256
To finish the unlock, follow the standard steps — as our T&Cs note: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" — insert an incompatible SIM and enter the NCK (and MCK if prompted).
If anything doesn’t work, reply here and I’ll help you through the steps. Please confirm once it’s unlocked.
Hi — thanks so much for the great feedback! Really glad your AT&T iPhone XR worked straight away with H2O.
If you need to redo the final step, our instructions say: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — but it sounds like everything completed fine. Your order status shows "Unlock Complete."
If you need anything else, just let me know. — Charlotte
Hola, ¡muchísimas gracias por tus comentarios! Me alegra mucho que te haya resultado fácil. Veo que tu pedido (realizado el 29 de julio de 2026) aparece como "Desbloqueo completado" para tu iPhone 14 en Claro. Para finalizar el proceso, sigue las instrucciones de nuestros términos y condiciones: "iPhones: conecta el teléfono a la red Wi-Fi, apágalo y vuelve a encenderlo". Con esto debería completarse el desbloqueo. Si sigues teniendo algún problema, responde aquí y te ayudaré a solucionarlo. — Charlotte
Hola, gracias por la recomendación y lamento que "no haya durado lo esperado". Tu pedido aparece como "Desbloqueo completado" para el iPhone 14 Pro Max (Cricket USA). ¿Puedes confirmar si el teléfono se ha vuelto a bloquear o qué ha cambiado? Primero, intenta el paso estándar para iPhone: "conecta el teléfono a Wi-Fi, apágalo y vuelve a encenderlo" (Términos 8.1). Si esto no funciona, responde con tu número de pedido y una breve descripción para que nuestros técnicos investiguen el problema y te ayuden con los siguientes pasos. — Charlotte
“Excellent service; my phone was locked while I was traveling abroad. They resolved the lock issue, and I was able to add an eSIM for my vacation overseas.”
Hi — thanks so much for the kind words! I’m really glad we could get your iPhone sorted for your trip. Our records show your order placed on Aug 3, 2026 is marked "Unlock Complete." For future reference, our iPhone unlock step is: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need help adding the eSIM or anything else, reply here and I’ll help right away. — Charlotte
Hi — thanks so much for the kind words, we really appreciate the recommendation!
Your iPhone 16 unlock is showing as "Unlock Complete." To finish the process please "connect the phone to WiFi and turn the phone off and then on;" — that’s the final step for iPhones. If you hit any problems getting it working on AT&T USA, reply here and I’ll help right away.
Thanks again! — Charlotte
